ZTO Express Tracking, Delivery & Contact Info

ZTO Express is one of China’s largest parcel carriers, founded on May 8, 2002. It operates a nationwide franchise-network model and growing cross‑border services across 220+ countries and regions. ZTO listed on the NYSE in October 2016 and expanded to Hong Kong thereafter. Known for efficiency and scale, it handles billions of parcels annually for eCommerce and traditional shippers, with hubs across China and overseas partners enabling international delivery.

How to Track ZTO Express Package (Where is my ZTO Express package?)

Track ZTO Express Package & Parcel Here

Track by entering your waybill (运单号) on ZTO’s website or app. For cross‑border shipments, results may show partner handoffs. Save the number and check periodically for scan updates and delivery attempts.

1. Open ZTO’s tracking portal in your browser (homepage box labeled “查快递/运单号查询”).
2. Enter your tracking number exactly as printed in the label/app (digits only, no spaces).
3. Click 查单 / Track to load current status and all checkpoints.
4. Batch tracking: paste up to 10 numbers separated with semicolons ; (per on‑page hint).
5. Review pickup, transit hubs, customs events (for international), out‑for‑delivery, and proof‑of‑delivery when available.
6. In the ZTO mobile app, open your shipment and use the built‑in scanner to capture the label QR/barcode for instant tracking.

ZTO Express Delivery Times & Schedule

Domestic deliveries within mainland China typically arrive in 1–3 working days between major cities; remote or rural areas can take longer. Time‑definite and economy services are offered, with cut‑offs and transit varying by origin/destination. Cross‑border parcels are line‑hauled from China and delivered by local partners; most lanes take 5–15 business days after export clearance, depending on customs and last‑mile carrier performance. Pickups generally run Monday–Saturday and last‑mile weekend service depends on local outlets and partners. Always confirm promised transit when you book.

ZTO Express Weekday Hours: Most service points operate Monday–Friday, ~09:00–18:00 (local time). Pickup cut‑offs vary by outlet; urban hubs may offer extended evening acceptance.

ZTO Express Weekend Hours: Many outlets open Saturday, ~09:00–17:00; Sunday availability varies by city and may be limited to high‑volume branches.

ZTO Express Contact & Customer Service Info

Need help with a shipment, redelivery, or complaint? Use the hotline or online support; international users can also contact the local delivery partner shown in tracking.

• Phone number: 95311 (China mainland customer service hotline)
• Email: Use the Contact page or app chat; investor/media: ir@zto.com / media@zto.com
• Mailing Address: Building One, No. 1685 Huazhi Road, Huaxin Town, Qingpu District, Shanghai 201708, PRC
• Social Medias: LinkedIn · WeChat/Weibo via official site

ZTO Express FAQ

Is there a ZTO Express location or branch near me?
Use ZTO’s site to search service outlets (服务网点) or ask via the hotline/app chat if you’re outside mainland China.

Can ZTO Express ship or deliver to a PO Box?
In China, PO boxes are uncommon; ZTO typically delivers to street addresses, parcel lockers, or pickup counters. For international parcels, final delivery follows the partner carrier’s rules.

Can I pick up a ZTO Express package?
Yes. If a delivery attempt fails or you prefer self‑pickup, contact your local outlet or use the app to arrange pickup with your ID and tracking number.

What time does ZTO Express open? (ZTO Express Opening Hours)
Hours vary by outlet. Urban branches often open around 09:00 on weekdays; check your nearest service point in the app or website.

Does ZTO Express deliver or pickup on Sunday or Saturday?
Saturday pickups and deliveries are common in cities; Sunday service is limited and depends on local demand and partner schedules.

How do I contact a live agent?
Call 95311 and follow voice prompts, or use in‑app “在线客服/Live Chat” and request a human agent during business hours.

Summary
ZTO Express offers fast domestic coverage in China and partnered international delivery. Track shipments on the website or app, confirm local hours before visiting outlets, and call 95311 or use online chat for redelivery, claims, or support.