Itella Smartpost Tracking, Delivery & Contact Info

Itella Smartpost is an Estonian parcel network known for its locker-first deliveries and couriers across the Baltics. Originating as SmartPOST in Estonia, it became part of Finland’s Posti Group, expanding into Latvia and Lithuania with cross‑border services and app‑based tools for easy pickup, returns, and redirections. Today, SmartPosti supports e‑commerce merchants and private senders with next‑day domestic options and international coverage via Posti’s network.

How to Track Itella Smartpost Package (Where is my Itella Smartpost package?)

Track Itella Smartpost Package & Parcel Here

Enter your tracking number on SmartPosti’s tracking page to see real‑time status, location history, and delivery steps. You can also access tracking from the SmartPosti self‑service portal or app.

1. Open SmartPosti’s official tracking page.
2. Type your tracking number exactly as provided by the sender or in your SMS/email notice.
3. Click Track to view current status, scans, and delivery progress.
4. If your parcel is handled by Posti/partners, the page may redirect or provide a link to Posti tracking for detailed events.
5. Prefer an all‑in‑one dashboard? Log in to the SmartPosti self‑service to see shipments linked to your phone/email.
6. Still can’t find it? Check the parcel help page and contact support with your tracking code.

Itella Smartpost Delivery Times & Schedule

SmartPosti performs frequent locker and courier movements throughout the day. In Estonia, most domestic courier shipments are targeted for next‑business‑day delivery after arriving at a SmartPosti terminal, with courier service operating six days a week. You’ll receive an SMS or email when the parcel is ready for pickup or before home delivery. Locker availability can affect timing during peak seasons. For international and cross‑border parcels (e.g., to Finland, Latvia, Lithuania, and wider Europe via Posti), transit times vary by service level and destination.

Itella Smartpost Weekday Hours: Customer service Mon–Fri 09:00–19:00 (EET/EEST); locker areas typically open according to host location hours.

Itella Smartpost Weekend Hours: Customer service Sat 09:00–15:00; Sunday support is generally unavailable. Locker access follows venue opening times.

Itella Smartpost Contact & Customer Service Info

For parcel issues (tracking, damage, returns, phishing concerns), contact SmartPosti’s Estonia support. Business customers have a dedicated channel.

• Phone number: +372 60 11 000
• Email: klienditeenindus@smartposti.com
• Mailing Address: SmartPosti OÜ, Loomäe tee 13, 75306 Lehmja küla, Rae vald, Harjumaa, Estonia
• Social Medias: Facebook · Instagram · LinkedIn · YouTube · TikTok

Itella Smartpost FAQ

Is there a Itella Smartpost location or branch near me?
Use the official map to find parcel lockers and service points: SmartPosti Service Points.

Can Itella Smartpost ship or deliver to a PO Box?
SmartPosti focuses on physical addresses, parcel lockers, and parcel points. PO Boxes are generally not applicable; choose a locker or street address instead.

Can I pick up Itella Smartpost package?
Yes. When your parcel is ready, you’ll receive a pickup code via SMS/email. Go to the selected locker or parcel point and enter/scan the code to collect.

What time does Itella Smartpost open? (Itella Smartpost Opening Hours)
Customer service is available Mon–Fri 09:00–19:00 and Sat 09:00–15:00. Locker access depends on the host venue (e.g., shopping centers, supermarkets).

Does Itella Smartpost deliver or pickup on Sunday or Saturday?
Courier operations typically run six days a week; Saturday deliveries occur in many areas. Sunday operations are limited; locker access may still be available where venues are open.

How long will my parcel be stored in a locker?
Storage times can vary by location and service. Follow the instruction in your SMS/email and track page; collect as soon as possible during peak periods.

Can I redirect my parcel to another locker or home?
In many cases, yes—use the options in the tracking page or self‑service to change pickup location or arrange home delivery when available.

Summary
SmartPosti (Itella Smartpost) offers reliable tracking, dense locker coverage, and fast domestic couriers across the Baltics with next‑day targets in Estonia. Track via the official page, enable notifications, and use self‑service for redirects and returns. For issues, contact support by phone or email and check the service‑point map to find the nearest locker.