NTG Freight Tracking, Delivery & Contact Info

Nolan Transportation Group (NTG Freight) is a U.S.-based third-party logistics and freight brokerage company founded in 2005. Headquartered in Atlanta, Georgia, NTG connects thousands of shippers with an extensive network of transportation providers across the United States, Canada, and Mexico. Its services include full truckload, less-than-truckload, expedited freight, drayage, final-mile delivery, heavy haul, and warehousing, supported by the Beon Digital Logistics Platform.

How to Track NTG Freight Package (Where is my NTG Freight package?)

Track NTG Freight Package & Parcel Here

NTG Freight shipments can be tracked through the Beon Shipper platform, your shipment confirmation, or the individual carrier assigned to transport the freight.

1. Open the official Beon Shipper login page in your browser.
2. Sign in using the email address and password connected to your NTG Freight shipper account.
3. Open the shipment, order, or load management section after reaching your account dashboard.
4. Search for the shipment using its NTG load number, customer reference number, bill of lading number, purchase order number, or other available reference.
5. Select the correct shipment to review its current status, origin, destination, pickup information, estimated delivery date, transit activity, and available documents.
6. Check for tracking updates such as dispatched, carrier assigned, arrived at pickup, loaded, in transit, delayed, out for delivery, delivered, or completed.
7. Download the bill of lading, delivery receipt, proof of delivery, or other shipment documents when they become available.
8. If NTG arranged an LTL or final-mile shipment through another carrier, locate the carrier name and PRO or tracking number in the shipment details.
9. Visit the final carrier’s official tracking website and enter the PRO or tracking number for additional scan-level information.
10. If tracking is unavailable or has not updated, contact the NTG representative assigned to the load or submit a request through the NTG customer service form.
11. Include the NTG load number, bill of lading number, shipper name, consignee name, pickup location, destination, and expected delivery date when requesting assistance.

Unlike a traditional parcel company, NTG Freight is primarily a freight broker and logistics provider. It does not offer one unrestricted public tracking box for every shipment. Access to detailed tracking may require a Beon Shipper account, an NTG load reference, or the tracking number of the carrier physically handling the freight.

NTG Freight Delivery Times & Schedule

NTG Freight delivery times depend on the transportation mode, route, shipment size, carrier availability, appointment requirements, and service level selected by the shipper. Expedited freight may move on the same day or overnight, while regional full-truckload shipments commonly require one to three business days. Long-distance truckload freight may take several business days. Less-than-truckload shipments generally take longer because freight can pass through multiple terminals. Drayage, heavy-haul, final-mile, and scheduled deliveries may also require port appointments, permits, unloading arrangements, or delivery windows. The estimated delivery date shown in Beon Shipper is an estimate rather than a guaranteed appointment unless guaranteed service was specifically purchased.

NTG Freight Weekday Hours: Standard office and customer-service activity generally takes place Monday through Friday during normal local business hours. Shipment operations can continue around the clock, and NTG states that dedicated account support is available 24/7 for active freight. Exact pickup and delivery times are determined by the carrier, facility, and scheduled appointment.

NTG Freight Weekend Hours: Saturday and Sunday pickup or delivery may be available when scheduled in advance and supported by the assigned carrier and receiving facility. Weekend service is not automatic for every shipment and may involve additional charges, limited appointment availability, or special authorization.

Freight delivery schedules can be affected by weather, traffic, mechanical problems, driver-hours regulations, port congestion, customs inspections, road closures, holidays, missed appointments, inaccurate addresses, and delays at loading or unloading facilities. Businesses receiving freight should confirm the appointment, dock availability, unloading equipment, and operating hours before the truck arrives.

NTG Freight Contact & Customer Service Info

Customers and carriers can contact NTG Freight through its official online form, their assigned representative, Beon platform support, or the company’s Atlanta headquarters.

• Phone number: 770-509-9611
• Email: NTG Freight customer service contact form
• General information email: [inquiry@ntgfreight.com](mailto:inquiry@ntgfreight.com)
• Beon Carrier support: [beoncarriersupport@ntgfreight.com](mailto:beoncarriersupport@ntgfreight.com)
• Mailing Address: Nolan Transportation Group, 244 Perimeter Center Parkway NE, Suite 300, Atlanta, GA 30346, United States
• Social Medias: LinkedIn, Facebook, and Instagram

When contacting support about an active shipment, provide the NTG load number, bill of lading number, PRO number, shipper and consignee names, pickup and delivery addresses, appointment information, and a clear description of the issue. NTG’s contact page states that a team member generally responds to online inquiries within 48 hours, although urgent active-load problems should be directed to the assigned account representative or operations contact.

NTG Freight FAQ

Is there an NTG Freight location or branch near me?
NTG lists offices in several U.S. cities, including Atlanta, Austin, North Charleston, Charlotte, Chicago, Dallas, Denver, Detroit, Grand Rapids, and Nashville. Visit the official NTG Freight contact and locations page to view available office addresses. These locations are business offices rather than public parcel pickup counters, so contact the office before visiting.

Can NTG Freight ship or deliver to a PO Box?
Freight shipments generally cannot be delivered to a standard USPS post office box because truck freight requires a physical street address where a vehicle can safely stop and unload. Provide a commercial facility, warehouse, terminal, residence, or other accessible physical address. Special accessorial services may be required for residential, limited-access, or liftgate deliveries.

Can I pick up an NTG Freight package?
Terminal pickup may be possible when the carrier physically handling the freight allows it. Contact NTG before traveling to a terminal. NTG or the carrier may need to change the delivery instructions, confirm that the freight is available, and provide a pickup number. The person collecting the freight may need government-issued identification and authorization from the consignee.

What time does NTG Freight open? (NTG Freight Opening Hours)
NTG offices generally operate during normal weekday business hours, although specific hours can vary by location. Active freight may be supported outside regular office hours through assigned account and operations representatives. Check the official contact page or call the relevant office before visiting.

Does NTG Freight deliver or pickup on Sunday or Saturday?
Weekend pickup and delivery may be arranged for certain shipments, but availability depends on the selected service, assigned carrier, driver availability, and the operating hours of the pickup and delivery facilities. Weekend service should be requested before the load is booked and may cost more than standard weekday service.

Does NTG Freight provide real-time tracking?
NTG’s Beon Shipper platform supports real-time tracking and shipment updates when tracking data is available from the assigned carrier. The level and frequency of information can vary. Some carriers provide GPS-based location updates, while others report only major milestones such as pickup, terminal arrival, out for delivery, and delivery.

Why is my NTG Freight tracking not updating?
Tracking may pause when a driver is traveling between reporting points, a carrier has not transmitted new data, the trailer is waiting at a terminal, or the shipment is being transferred. Confirm that you entered the correct reference number. If no update appears after the expected checkpoint, contact your NTG representative with the load number and shipment details.

What is an NTG load number?
An NTG load number is a reference assigned to a shipment managed through Nolan Transportation Group. It helps NTG representatives, shippers, and carriers identify the correct transaction. Keep this number available when requesting tracking, billing, documentation, appointment, or delivery assistance.

Can I track NTG Freight without a Beon Shipper account?
You may be able to track the shipment through the carrier physically transporting it if you have the carrier name and its PRO, bill of lading, or tracking number. Otherwise, ask the shipper, seller, consignee, or NTG representative for an update. Detailed Beon Shipper tracking generally requires authorized account access.

What is a PRO number on an NTG Freight shipment?
A PRO number is a carrier-assigned freight tracking number commonly used for less-than-truckload shipments. It is different from the NTG load number. When a PRO number is available, it can often be entered on the assigned LTL carrier’s website to view terminal scans and delivery progress.

Does NTG Freight provide proof of delivery?
Proof of delivery may be available after the consignee receives and signs for the freight. Shippers can check the shipment documents in Beon Shipper or request the signed delivery receipt from their NTG representative. Document availability may be delayed while the carrier uploads and processes the paperwork.

What should I do if my NTG Freight shipment is late?
Review the tracking history and estimated delivery date first. Confirm whether the shipment has a scheduled delivery appointment rather than a general estimated date. Contact the assigned NTG representative with the load number, origin, destination, and expected delivery date. Ask for the freight’s current location, reason for delay, revised ETA, and appointment status.

What should I do if my freight arrives damaged?
Inspect the freight before signing the delivery receipt. Describe visible damage or shortages clearly on the receipt, take photographs, retain the packaging, and obtain a copy of the signed document. Notify NTG and the shipper promptly. Do not write “subject to inspection” as a substitute for describing visible damage.

How do I report missing freight or a shortage?
Count the pallets, cartons, crates, or pieces before accepting the shipment. Record any shortage on the delivery receipt and ask the driver to acknowledge it. Photograph the shipment and contact NTG with the load number, bill of lading, item count, missing quantity, and supporting documents.

Does NTG Freight deliver to residential addresses?
Residential freight delivery may be available, but it must normally be disclosed when the shipment is quoted. A residential surcharge, delivery appointment, liftgate, inside delivery, or limited-access fee may apply. Ensure there is enough space for the delivery vehicle and suitable equipment or assistance for unloading.

Does NTG Freight offer liftgate delivery?
Liftgate service can often be arranged when the pickup or delivery location does not have a loading dock or forklift. Request it before the shipment is booked. Liftgate availability depends on the carrier and equipment type, and an additional accessorial fee normally applies.

Does NTG Freight deliver inside a building?
Standard freight service normally covers curbside, dock, or tailgate delivery rather than moving goods inside a building. Inside delivery may be available as an additional service. Explain the required delivery conditions when requesting a quote so NTG can select a suitable carrier and include the correct charges.

Can I change the delivery address after NTG Freight picks up the shipment?
An address change may be possible, but NTG and the carrier must approve it. Rerouting can cause delays and additional charges. Contact NTG immediately with the load number, original address, new address, consignee details, and reason for the change. Do not rely solely on instructions given directly to the driver.

Can I change an NTG Freight delivery appointment?
Contact the NTG representative or carrier as early as possible. A new appointment depends on the consignee’s schedule and the carrier’s availability. Missed or changed appointments can result in redelivery, detention, storage, layover, or rescheduling fees.

What happens if nobody is available to receive the shipment?
The carrier may return the freight to a terminal, hold it for another appointment, or charge redelivery and storage fees. Freight should not be left unattended unless written authorization has been approved. Arrange for an authorized receiver and appropriate unloading equipment during the confirmed delivery window.

Does NTG Freight provide guaranteed delivery?
Some expedited or carrier-specific services may include guaranteed or time-critical options, but standard transit estimates are usually not guarantees. Ask NTG whether a guaranteed service is available for the route and confirm the guarantee’s terms, exclusions, refund conditions, and required pickup time before booking.

Does NTG Freight handle international shipping?
NTG provides transportation services throughout the United States and supports freight moving across Canada and Mexico through its network. The exact international service, customs requirements, documents, and border arrangements depend on the shipment. Contact NTG for a route-specific quote and documentation guidance.

Does NTG Freight handle expedited shipments?
Yes. NTG offers expedited transportation for urgent, high-value, fragile, or time-sensitive freight. Available options may include same-day movement, team drivers, dedicated vehicles, or other priority services. Availability and pricing depend on the origin, destination, freight dimensions, weight, equipment, and required delivery deadline.

Does NTG Freight offer less-than-truckload shipping?
Yes. NTG arranges LTL shipping through regional and national carrier networks. LTL is generally suitable when a shipment does not require an entire trailer. Accurate dimensions, weight, pallet count, freight class, commodity description, and accessorial requirements are important for obtaining a reliable quote.

Does NTG Freight own the trucks that deliver shipments?
NTG primarily operates as a non-asset-based freight broker and third-party logistics provider. It arranges transportation through its network of approved carriers. As a result, the truck and driver making the pickup or delivery may work for a separate motor carrier selected to handle the load.

Is NTG Freight the same as Nordic Transport Group?
No. Nolan Transportation Group, commonly called NTG Freight, is a U.S.-based freight brokerage and logistics provider operating through ntgfreight.com. Nordic Transport Group is a separate international transportation company that operates through ntg.com. Confirm the website, shipment documents, and company address before contacting support.

Is NTG Freight the same as FreightPros?
FreightPros became part of Nolan Transportation Group and is now powered by NTG. Customers who previously used FreightPros may encounter NTG or Beon branding when requesting quotes, managing LTL shipments, accessing technology, or contacting support.

What information should I include when contacting NTG Freight support?
Include the NTG load number, carrier PRO number, bill of lading number, purchase order number, shipper and consignee names, pickup and delivery addresses, appointment times, commodity, pallet or piece count, and a clear description of the issue. Attach photographs, receipts, invoices, or screenshots when relevant.

Summary
NTG Freight provides truckload, LTL, expedited, drayage, final-mile, heavy-haul, and warehousing solutions across North America. Customers can monitor shipments through Beon Shipper or the assigned carrier’s tracking system. For delayed, damaged, or missing freight, contact NTG with the load number, shipping documents, and complete shipment details.