DPEX Worldwide Tracking, Delivery & Contact Info

DPEX Worldwide is a Singapore-headquartered express delivery, freight, e-commerce logistics, and fulfillment provider founded in 1985. Best known for its “Knowing Asia, Delivering Asia” motto, the company has developed extensive regional expertise and a partner network connecting Asia with destinations worldwide. DPEX provides international express shipping, import services, time-critical delivery, dangerous-goods handling, returns management, warehousing, and e-commerce fulfillment solutions.

How to Track DPEX Worldwide Package (Where is my DPEX Worldwide package?)

Track DPEX Worldwide Package & Parcel Here

You can track a DPEX Worldwide shipment online with the Air Waybill or tracking number supplied by the sender, retailer, shipping confirmation email, receipt, or parcel label.

1. Open the official DPEX Worldwide Track & Trace page in your web browser.

2. Locate the box labeled for a DPEX Worldwide Air Waybill or tracking number.

3. Enter the complete tracking number exactly as it appears on your shipping receipt, parcel label, order page, email, or text message.

4. To check several shipments, enter up to 10 tracking numbers, placing each number on a separate line.

5. Select Submit to retrieve the shipment’s latest status, location, and available transit checkpoints.

6. Review the tracking history for events such as shipment information received, collected, processed at origin, departed facility, in transit, customs clearance, arrived at destination, out for delivery, delivery attempted, or delivered.

7. If DPEX transfers the parcel to a local postal operator or delivery partner, look for a local or last-mile tracking number in the shipment details. That number may provide more detailed updates on the local carrier’s website.

8. If the tracking page shows no result, check the number for spaces or typing mistakes. Recently created shipments may not appear until the parcel has been collected and scanned into the DPEX network.

9. Allow several hours after receiving a shipping confirmation before trying again. Tracking information can take longer to update on weekends, public holidays, during customs processing, or while a parcel is moving between countries.

10. Contact the sender or your local DPEX Worldwide office if there has been no tracking movement for several business days or if the expected delivery date has passed.

DPEX Worldwide Delivery Times & Schedule

DPEX Worldwide delivery times depend on the service selected, origin, destination, shipment type, customs clearance, local holidays, and the final-mile carrier. Domestic or nearby regional express shipments may arrive on the next working day where that service is offered. International express parcels commonly require approximately two to seven working days, while economy, freight, remote-area, or customs-delayed shipments can take longer. Most deliveries occur during normal local business hours. The tracking page is the best source for shipment-specific progress, but an estimated date is not a guaranteed appointment. Weather disruptions, incomplete paperwork, duties, restricted goods, address problems, or recipient unavailability may delay delivery.

DPEX Worldwide Weekday Hours: Most DPEX offices, collections, and deliveries operate Monday through Friday during local business hours, commonly from approximately 9:00 a.m. to 5:00 or 6:00 p.m. Exact opening and cutoff times vary by country and office.

DPEX Worldwide Weekend Hours: Saturday delivery or collection may be offered in selected locations or through local delivery partners. Sunday and public-holiday service is generally limited and may require a special arrangement. Check the DPEX office directory for local hours.

DPEX Worldwide Contact & Customer Service Info

DPEX operates through country offices and regional partners, so customers should normally contact the office serving the shipment’s origin or destination for the most relevant assistance.

• Phone number: Singapore office: +65 6781 8888. Telephone numbers for other countries are available through the official DPEX contact directory.
• Email: Singapore sales inquiries: [sin.sales@dpex.com](mailto:sin.sales@dpex.com). Customers can also use the official contact form for service inquiries.
• Mailing Address: DPEX Worldwide, 25 Changi South Street 1, Singapore 486059. Verify the appropriate department or local office before mailing documents or returning a shipment.
• Social Medias: LinkedIn | Instagram | YouTube

DPEX Worldwide FAQ

Is there a DPEX Worldwide location or branch near me?
DPEX has offices and service partners across Asia and other international markets. Open the official DPEX contact and office directory, select your location and department, and review the available address, telephone number, and office hours. Contact the listed office before visiting because some facilities may be operational depots rather than public retail counters.

Can DPEX Worldwide ship or deliver to a PO Box?
PO Box acceptance depends on the destination country, service, and last-mile delivery provider. International express shipments often require a complete physical street address because a signature, customs inspection, identity verification, or duty payment may be necessary. Ask the local DPEX office before shipping to a PO Box. Including the recipient’s telephone number and email address can help prevent delivery problems.

Can I pick up a DPEX Worldwide package?
Pickup may be possible when a delivery has failed or when the local DPEX office authorizes collection from a depot or partner facility. Do not travel to a warehouse without confirmation. Contact the office shown in the tracking information, provide your tracking number, and ask whether collection is available. The recipient may need government-issued identification, a delivery notice, and written authorization if collecting for another person.

What time does DPEX Worldwide open? (DPEX Worldwide Opening Hours)
Opening hours vary by country, branch, and department. Many offices operate Monday through Friday during standard business hours, generally around 9:00 a.m. to 5:00 or 6:00 p.m. Some branches may open on Saturday for limited hours. Select your country and department on the DPEX contact page to check locally published office hours.

Does DPEX Worldwide deliver or pickup on Sunday or Saturday?
Saturday service may be available in selected areas, sometimes through a local delivery partner or as a special service. Sunday pickup and delivery are less common and are normally limited to certain locations, urgent arrangements, or peak-season operations. Weekend availability is not identical in every country, so contact the responsible DPEX office before relying on a weekend delivery.

How many tracking numbers can I check at once?
The official DPEX Worldwide tracking page accepts up to 10 Air Waybill or tracking numbers in one request. Enter one number per line and select Submit. Check that every number is complete and does not include punctuation or unrelated order information.

Where can I find my DPEX Worldwide tracking number?
The tracking number may appear on the DPEX Air Waybill, shipping receipt, parcel label, dispatch email, online order page, seller notification, or text message. It is not always the same as the retailer’s order number. Ask the sender or seller for the DPEX Air Waybill number if only an internal order number was provided.

Why is my DPEX tracking number not working?
The parcel may not have received its first physical scan, the sender may have created a label without handing over the shipment, or the number may have been entered incorrectly. Remove extra spaces, verify every character, and try again later. Contact the sender if the number remains unrecognized after the expected collection date.

Why has my DPEX Worldwide tracking stopped updating?
Tracking may remain unchanged while a parcel is traveling between hubs, awaiting a flight, undergoing customs review, or being transferred to a destination-country partner. Weekends, holidays, severe weather, high shipment volumes, and delayed electronic scans can also create gaps. Contact DPEX when there is no movement for several working days beyond the expected transit period.

What does “Shipment Information Received” mean?
This status generally means that DPEX has received electronic shipment details or that an Air Waybill has been created. It does not necessarily confirm that the parcel has been physically collected. A collection, origin scan, or facility-processing update should appear after DPEX receives the package.

What does “In Transit” mean on DPEX tracking?
“In Transit” means the shipment is moving through the DPEX network or traveling between processing facilities, airports, customs locations, regional hubs, and delivery partners. It does not necessarily mean the parcel is moving at that exact moment. The status can remain unchanged until the next facility records a scan.

What does “Out for Delivery” mean?
“Out for Delivery” normally means the parcel has been assigned to a driver or local delivery route and is expected to be delivered that day. Delivery may still be postponed because of route delays, address problems, weather, access restrictions, or lack of time. Keep the recipient’s telephone available in case the courier needs directions or access instructions.

What happens if I miss a DPEX Worldwide delivery?
The driver may leave a notice, update the tracking record, call the recipient, arrange another attempt, transfer the parcel to a collection point, or return it to the local depot. Follow any instructions shown in tracking and contact the local DPEX office promptly. Additional delivery attempts, storage, address corrections, or redirection may involve fees.

Can I change the DPEX delivery address?
An address change is not guaranteed once the shipment is moving. For security reasons, DPEX may require the sender or account holder to request the change. Contact the sender and the responsible DPEX office immediately. Changing the destination, postal code, city, or country can cause delays and additional transportation or customs charges.

Can I schedule a specific delivery time?
Standard DPEX services generally provide delivery during a business-day window rather than a guaranteed appointment. Time-critical or specially arranged services may offer more precise delivery commitments in selected markets. Contact the local office before shipping to ask about timed delivery, after-hours service, or special-handling options.

Does DPEX Worldwide require a signature?
A signature may be required depending on the service, sender instructions, destination regulations, shipment value, and local delivery partner. Some shipments may be delivered using an alternative proof-of-delivery process. Contact the local office before delivery if the recipient will be unavailable or if special authorization is needed.

Can DPEX leave my parcel at the door?
Doorstep release is subject to the sender’s instructions, local policy, shipment value, customs requirements, and safety considerations. Restricted, high-value, signature-required, or duty-unpaid shipments normally cannot be left unattended. Contact DPEX before delivery to ask whether a safe-place instruction is allowed, but approval is not guaranteed.

Who delivers DPEX Worldwide packages in the destination country?
DPEX may deliver through its own station, an affiliated office, or a local courier or postal partner. The last-mile provider can vary by country and shipment service. Tracking may display a second reference number after the handover. Use that number on the local carrier’s website when available.

Does DPEX Worldwide handle customs clearance?
DPEX supports international transportation and customs processing, but the importer or recipient remains responsible for accurate documentation, legal import requirements, duties, taxes, permits, and requested identification. Customs authorities may inspect or hold a shipment. Submit requested documents quickly and contact DPEX if tracking indicates a clearance problem.

Who pays customs duties and import taxes?
Payment depends on the shipping terms selected by the sender. The recipient is commonly responsible unless the shipment was booked with duties and taxes prepaid. DPEX or a destination partner may request payment before delivery. Ask the seller whether charges were prepaid and avoid sending money through unverified payment links.

Does DPEX Worldwide ship dangerous goods?
DPEX offers dangerous-goods services for selected commodities and destinations, subject to acceptance, approved packaging, documentation, labeling, certification, and transport regulations. Dangerous goods must never be shipped without disclosure. Contact DPEX before booking because unsupported or incorrectly declared materials may be refused, delayed, returned, or reported to the relevant authorities.

What items are prohibited from DPEX Worldwide shipments?
Restrictions depend on origin, destination, airline, customs regulations, and DPEX’s terms of carriage. Commonly restricted items can include currency, precious metals, jewelry, weapons, explosives, illegal drugs, hazardous substances, perishables, live animals, and inadequately documented goods. Review DPEX’s shipping information and ask the local office before sending uncertain items.

Can DPEX Worldwide return a parcel to the sender?
A shipment may be returned when delivery is refused, the address is invalid, customs requirements are not completed, charges remain unpaid, the item is prohibited, or the parcel cannot be delivered after the allowed attempts. Return transportation, storage, customs, disposal, or administrative charges may apply. The sender should contact DPEX promptly when a return status appears.

How do I report a lost or damaged DPEX package?
Contact the sender and the responsible DPEX office as soon as possible. Keep the Air Waybill, invoice, photographs, packaging, labels, proof of value, and delivery records. Do not discard damaged packaging before receiving instructions. Claims are normally subject to deadlines, liability limits, exclusions, and documentation requirements contained in the applicable terms of carriage.

What information should I provide when contacting DPEX customer service?
Provide the complete DPEX Air Waybill or tracking number, sender and recipient names, origin and destination, delivery address, shipment date, contents, package description, last tracking event, and a clear explanation of the problem. For damage, loss, customs, billing, or address issues, include photographs, invoices, receipts, permits, or other supporting documents when requested.

Is DPEX Worldwide the same as DPX Worldwide?
No. Similar company names can cause confusion, but DPEX Worldwide’s official website is dpex.com. Confirm that the shipment label, tracking number, website, email domain, and telephone details refer to DPEX before providing personal information or making a payment.

Summary
DPEX Worldwide provides express delivery, freight, e-commerce logistics, returns, and fulfillment services with a strong focus on Asian markets. Customers can enter up to 10 Air Waybill numbers on the official tracking page. Because delivery hours, weekend services, pickup options, transit times, and contact information vary by country, shipment-specific questions should be directed to the appropriate local DPEX office.