Forward Air Tracking, Delivery & Contact Info

Forward Air is a North American transportation and logistics company specializing in expedited less-than-truckload freight, truckload transportation, pickup and delivery, intermodal drayage, and related supply-chain services. Founded in 1990, the company developed a time-definite ground network as a cost-effective alternative to traditional airfreight. Forward Air now serves businesses through terminals, sorting hubs, airport-to-airport routes, final-mile services, and transportation partners across the United States, Canada, and Mexico.

How to Track Forward Air Package (Where is my Forward Air package?)

Track Forward Air Package & Parcel Here

Forward Air shipments can be tracked online using a waybill, PRO, tracking, or reference number. The tracking system displays the shipment’s latest status, locations, and delivery progress.

1. Open Forward Air’s official tracking page in your web browser.

2. Locate the box labeled for a waybill or reference number.

3. Enter your Forward Air waybill, tracking number, PRO number, or shipment reference exactly as it appears on your Bill of Lading, shipping confirmation, invoice, or receipt.

4. Select Add if you need to enter additional shipments. Forward Air’s tracking page allows you to check up to 10 shipments in one search.

5. Click or tap Track Shipments to retrieve the available shipment information.

6. Review the shipment status, origin, destination, terminal activity, estimated transit information, pickup updates, delivery appointment details, and proof of delivery when available.

7. For Container Freight Station shipments, use the CFS Shipment Lookup section and search with an I.T. number, Master Bill number, or House Bill number.

8. Sign in to your Forward Air account when several shipments share the same reference number or when you need access to more detailed shipper and recipient information.

9. If no result appears, check the number for missing digits, spaces, or typing errors. Newly created shipments may not display activity until the freight has been received and scanned into Forward Air’s system.

10. If tracking has not updated or the delivery date has passed, call Forward Air at (800) 726-6654 or email [custserv@forwardair.com](mailto:custserv@forwardair.com). Include your tracking number and contact information.

Forward Air Delivery Times & Schedule

Forward Air delivery times depend on the selected freight service, origin and destination terminals, shipment size, pickup arrangements, and whether final-mile delivery is required. Expedited LTL shipments generally move according to scheduled, time-definite lanes rather than a universal parcel-delivery timetable. Customers can use the Forward Air service schedule to select an origin and destination and review available lane information. Delivery appointments may be required for residential, limited-access, oversized, or special-handling freight. Weather, terminal congestion, customs processing, missed connections, holidays, and incomplete delivery information can affect arrival times.

Forward Air Weekday Hours: Forward Air customer service is available Monday through Friday from 7:00 a.m. to 8:00 p.m. Eastern Time. Terminal receiving, pickup, recovery, and delivery hours vary by location. Check the Forward Air service map or contact the destination terminal for its exact operating hours and freight cutoff times.

Forward Air Weekend Hours: Forward Air does not publish one company-wide Saturday or Sunday schedule for every terminal. Weekend freight handling, pickup, or delivery may be available at selected locations or through prearranged services. Standard customer service hours are listed for Monday through Friday, so customers needing weekend assistance should contact their terminal before the weekend.

Forward Air Contact & Customer Service Info

Forward Air customer service can help with tracking, pickup and delivery appointments, shipment changes, documents, terminal information, rerouting requests, service schedules, and freight-related questions.

• Phone number: (800) 726-6654
• Email: [custserv@forwardair.com](mailto:custserv@forwardair.com) or use the Forward Air contact page
• Mailing Address: Forward Air Corporation, 3200 Olympus Boulevard, Suite 300, Coppell, TX 75019, United States
• Social Medias: LinkedIn | Facebook | X

Forward Air FAQ

Is there a Forward Air location or branch near me?
Forward Air operates terminals and service facilities throughout North America. Use the official Forward Air service map to search for nearby terminals, offices, shipping hubs, location contact information, available freight services, and current operational status.

Can Forward Air ship or deliver to a PO Box?
Forward Air primarily transports commercial freight, pallets, crates, and large shipments that require a physical pickup or delivery location. A PO Box normally cannot accept truck freight. Provide a valid street address with suitable access for the delivery vehicle. Contact Forward Air before shipping to confirm whether the destination has any access restrictions.

Can I pick up a Forward Air package?
Terminal pickup may be available when arranged with Forward Air, the shipper, or the destination terminal. Do not travel to a terminal solely because tracking shows that the shipment has arrived. Call first to confirm that the freight has been unloaded, processed, released, and made available for customer pickup. Bring identification and any required release documents.

What time does Forward Air open? (Forward Air Opening Hours)
Forward Air customer service operates Monday through Friday from 7:00 a.m. to 8:00 p.m. Eastern Time. Individual terminal hours differ according to location, freight volume, and services offered. Use the service map or call the local terminal for its receiving, shipping, pickup, and office hours.

Does Forward Air deliver or pickup on Sunday or Saturday?
Weekend service is not guaranteed for every shipment or terminal. Some scheduled, expedited, final-mile, or specially arranged shipments may move or be delivered on Saturday or Sunday. Weekend availability should be confirmed when requesting a quote or booking the shipment because additional charges and advance arrangements may apply.

What tracking number does Forward Air use?
Forward Air shipments may be identified by a waybill, PRO number, tracking number, or customer reference number. The correct number is usually printed on the Bill of Lading, shipment receipt, rate confirmation, invoice, dispatch notice, or email supplied by the shipper.

Can I track more than one Forward Air shipment?
Yes. Forward Air’s tracking page allows users to add and track up to 10 waybill or reference numbers during one search. Enter each number separately by using the Add option before selecting Track Shipments.

Why is my Forward Air tracking number not working?
The number may have been entered incorrectly, the shipment may not yet have received its first terminal scan, or the shipper may have provided a purchase-order number that is not enabled for public tracking. Verify the number with the shipper and try again later. Contact customer service if the problem continues.

Why has my Forward Air tracking information not updated?
Freight tracking generally updates when a shipment reaches a terminal, leaves a facility, transfers between routes, receives an exception, or completes delivery. Long-distance movement between terminals may create periods without a new scan. Contact Forward Air if there has been no update beyond the expected transit time.

How long does Forward Air delivery take?
Transit time varies by lane and service. Expedited LTL freight may move on scheduled time-definite routes, while truckload, intermodal, brokerage, pickup-and-delivery, and final-mile services follow different schedules. Check the official service schedule or request a quote for shipment-specific transit information.

Does Forward Air provide an estimated delivery date?
Tracking or shipping documents may show scheduled or estimated transit information, but the date is not always a guaranteed delivery appointment. Final delivery may require the destination terminal or delivery agent to contact the recipient and arrange an acceptable delivery window.

Does Forward Air deliver to residential addresses?
Residential delivery may be available through an appropriate pickup-and-delivery or final-mile service. The shipper should identify the destination as residential when requesting the quote. Liftgate service, inside delivery, limited-access service, or an appointment may need to be requested separately and may involve additional fees.

Does Forward Air require a signature?
Signature requirements depend on the shipment instructions and service selected. Commercial and high-value freight commonly requires a delivery receipt to be signed. Some ecommerce or final-mile services may offer no-signature delivery when authorized. Ask the shipper or Forward Air which rules apply to the shipment.

Can I change my Forward Air delivery address?
Address changes and rerouting requests must be approved before delivery. Contact Forward Air customer service with the tracking number, original address, corrected address, and your relationship to the shipment. Forward Air may need authorization from the shipper, and rerouting or redelivery charges may apply.

Can I change the recipient, piece count, or delivery appointment?
Contact Forward Air customer service as soon as possible. Changes involving the recipient, piece count, pickup or delivery appointment, weight, or dimensions may require updated documents and authorization. Have your tracking or reference number ready when contacting support.

Can I cancel or reroute a Forward Air shipment?
A shipment may be canceled, terminated in transit, held, or rerouted only when operationally possible and properly authorized. Email [custserv@forwardair.com](mailto:custserv@forwardair.com) or call customer service immediately. Additional transportation, storage, handling, or return charges may apply.

How do I schedule a Forward Air delivery appointment?
The destination terminal or delivery agent may contact the recipient using the phone number listed on the shipping documents. If the freight has reached the destination terminal and no appointment has been arranged, contact customer service with the tracking number and the recipient’s current telephone number.

What happens if I miss a Forward Air delivery?
The freight may be returned to the terminal, and a new delivery appointment may be required. Redelivery, storage, or additional handling fees can apply. Contact the destination terminal promptly to arrange another delivery attempt and confirm any balance due.

Does Forward Air offer liftgate or inside delivery service?
Liftgate, inside delivery, limited-access, residential, notification, and other accessorial services may be available, depending on the shipment and destination. These services should be requested during booking because the assigned vehicle and quoted charges may need to be adjusted.

What should I do if my Forward Air shipment arrives damaged?
Inspect the freight before signing the delivery receipt. Record visible shortages, punctures, crushed packaging, broken pallets, water damage, or other problems directly on the receipt. Take clear photographs of the freight, packaging, labels, and trailer area. Keep all packaging and notify the shipper and Forward Air immediately.

How do I file a claim with Forward Air?
Visit the Forward Air claims page for current forms and filing instructions. Claims commonly require the tracking or PRO number, Bill of Lading, delivery receipt, commercial invoice, repair or replacement estimate, photographs, and documentation showing the amount of loss.

How do I obtain proof of delivery from Forward Air?
Proof of delivery may be available through shipment tracking or a logged-in Forward Air account after delivery has been completed and the paperwork has been processed. If it is unavailable online, contact customer service and provide the waybill or reference number.

How do I submit shipment documents to Forward Air?
Email the documents to [custserv@forwardair.com](mailto:custserv@forwardair.com). Include your name, company, telephone number, tracking or reference number, and an explanation of what the documents relate to. Clear filenames and readable PDF or image attachments can help prevent processing delays.

What information should I include when contacting Forward Air support?
Provide the waybill, PRO, or reference number; shipper and recipient names; origin and destination; pickup or delivery address; contact telephone number; shipment date; number of pieces; and a concise explanation of the issue. Attach photographs or documents when reporting damage, shortages, billing errors, or address problems.

What is a Forward Air CFS shipment?
CFS refers to Container Freight Station cargo, which may be associated with imported or exported consolidated freight. Forward Air’s tracking page includes a separate CFS lookup that accepts an I.T. number, Master Bill number, or House Bill number.

Does Forward Air ship internationally?
Forward Air’s core network focuses on North American ground transportation, including services within the United States and cross-border transportation involving Canada and Mexico. International logistics may also involve partner carriers, customs brokers, ports, airports, or affiliated logistics services. Request a quote to confirm coverage for a particular route.

Is Forward Air an airline?
No. Despite its name and its long association with the airfreight industry, Forward Air is primarily a ground transportation and logistics provider. Its scheduled expedited network was developed to move freight between airport markets by truck as an alternative or complement to air transportation.

Is Forward Air the same as Forward?
Forward Air Corporation and its operating services may use the shortened Forward branding on the company website and marketing materials. Shipment documents and tracking pages may therefore display either Forward Air or Forward while referring to the same transportation network.

Summary
Forward Air provides expedited LTL, truckload, pickup-and-delivery, intermodal, and related logistics services throughout North America. Customers can track up to 10 shipments through the official tracking page using a waybill or reference number. For delivery appointments, shipment changes, missing updates, documents, or terminal assistance, contact Forward Air customer service by phone or email.