Frontline Freight Tracking, Delivery & Contact Info

Frontline Freight is a U.S.-based freight carrier specializing in less-than-truckload transportation, particularly shipments moving to and from Southern California. Established in 1989, the company expanded its network through relationships with regional and national carriers, offering LTL, truckload, intermodal, air freight, flatbed, volume and Canadian shipping services. Frontline Freight was acquired by STG Logistics in 2023 and now operates as part of the company’s nationwide STG LTL transportation network.

How to Track Frontline Freight Package (Where is my Frontline Freight package?)

Track Frontline Freight Package & Parcel Here

You can track a Frontline Freight shipment online using its shipment number, PRO number, bill of lading, reference number or purchase order number.

1. Open the official Frontline Freight tracking page in your web browser.

2. Locate the Quick Track box or select one of the available tracking methods from the online shipment tracking menu.

3. Choose Shipment Number when you have a Frontline Freight shipment or PRO number.

4. Choose BOL/Reference # when the shipper gave you a bill of lading number, customer reference or another shipping reference.

5. Choose Purchase Order when the shipment was arranged and identified using a purchase order number.

6. Enter the number exactly as it appears on the bill of lading, shipping confirmation, invoice, pickup receipt or order documentation.

7. Click the tracking or search button to retrieve the shipment’s current status, origin, destination, movement history and available delivery information.

8. Review the latest tracking checkpoint carefully. Freight tracking may show operational statuses such as picked up, received at terminal, in transit, transferred to a delivery partner, appointment required, out for delivery or delivered.

9. If the system cannot find the shipment, check for typing errors and try another identifier, such as the bill of lading or purchase order number.

10. When tracking still does not appear, call Frontline Freight/STG LTL customer service at (800) 243-5422. Have the shipper’s name, consignee’s name, pickup date, origin ZIP code, destination ZIP code and freight reference available.

Frontline Freight Delivery Times & Schedule

Frontline Freight delivery times depend on the shipment’s origin, destination, freight class, service level, terminal schedule and whether another carrier completes the final delivery. Standard LTL shipments generally move on business days rather than according to parcel-carrier schedules. Local Southern California shipments may arrive as soon as the next business day, while long-distance or deferred LTL shipments require additional transit time. Rural delivery, cross-border processing, severe weather, terminal congestion, holidays and appointment requirements can extend the schedule. The transit time shown during quoting is normally an estimate and should not be treated as a guaranteed delivery date unless guaranteed service was specifically purchased.

Frontline Freight Weekday Hours: The main STG LTL office lists business hours of Monday through Friday, 6:00 a.m. to 5:00 p.m. Local terminal, pickup and delivery hours may differ. Freight is normally collected and delivered during standard commercial receiving hours.

Frontline Freight Weekend Hours: The main office is listed as closed Saturday and Sunday. Saturday pickup or delivery may sometimes be arranged as a special service, subject to carrier availability, advance authorization and additional charges. Standard Sunday freight service is generally unavailable.

Frontline Freight Contact & Customer Service Info

Contact Frontline Freight/STG LTL for tracking assistance, pickup scheduling, delivery appointments, rate questions, claims, billing problems or help locating a delayed freight shipment.

• Phone number: Toll-free: (800) 243-5422; Local: (562) 236-1440
• Dispatch fax: (562) 236-1455
• Email: [info@frontlinefreightinc.com](mailto:info@frontlinefreightinc.com) or use the official contact form
• Mailing Address: STG LTL, Inc., 20405 Business Parkway, Walnut, CA 91789, United States
• Social Medias: Visit STG Logistics on LinkedIn or use the official STG LTL contact page for verified support options.

Frontline Freight FAQ

Is there a Frontline Freight location or branch near me?
Frontline Freight does not provide a traditional retail store locator because it is an LTL freight carrier rather than a walk-in parcel service. Use the official contact page or call (800) 243-5422 to identify the terminal, service center or delivery partner handling your shipment. Do not travel to a facility without confirming that customer pickup is permitted and that your freight is ready.

Can Frontline Freight ship or deliver to a PO Box?
Freight shipments generally cannot be delivered to a PO Box because LTL freight requires a physical location accessible to a commercial truck. The delivery address should include a street address, receiving hours, contact telephone number and details about the available loading dock, forklift or liftgate requirements. Contact customer service before shipping when the destination is unusual or has restricted access.

Can I pick up a Frontline Freight package?
Terminal pickup may be possible for certain shipments, but it must be arranged and approved in advance. Contact customer service with the shipment or PRO number and ask whether the freight can be held for pickup. Wait until Frontline Freight confirms that it has arrived and is available. The person collecting it may need identification, authorization, suitable transportation and equipment capable of safely loading the freight.

What time does Frontline Freight open? (Frontline Freight Opening Hours)
The STG LTL contact office lists hours from 6:00 a.m. to 5:00 p.m., Monday through Friday. It is closed Saturday and Sunday. These are office hours and may not match the operating or customer-pickup hours of every terminal. Call ahead before visiting a freight facility or scheduling a time-sensitive pickup.

Does Frontline Freight deliver or pick up on Sunday or Saturday?
Normal Frontline Freight pickup and delivery service is primarily provided Monday through Friday. Saturday service may be available by special arrangement and can involve additional fees, minimum charges and advance scheduling. Standard Sunday delivery or pickup is generally not offered. Contact the company before dispatch because weekend service depends on the route, terminal and participating delivery carrier.

How long does Frontline Freight delivery take?
Transit time varies by route and service. Shipments moving locally within Southern California may qualify for next-business-day service, while regional or nationwide LTL shipments can require several business days. Deferred service takes longer than standard service. Use the transit-time tool during quoting or contact customer service with the origin and destination ZIP codes for an estimate.

Does Frontline Freight provide an exact delivery date?
The online tracking system may display an estimated delivery date, but standard LTL transit times are generally estimates rather than guarantees. Weather, missed connections, freight rehandling, partner-carrier transfers, appointment scheduling and limited-access destinations can change the date. Purchase a specifically guaranteed service when delivery by a firm deadline is essential.

What is a Frontline Freight PRO number?
A PRO number is the carrier-assigned identification number used to track an LTL freight shipment. It may appear on the bill of lading, shipping label, invoice, pickup receipt or confirmation email. Frontline Freight’s tracking portal also supports searches using a bill of lading, reference number or purchase order number.

Why is my Frontline Freight tracking number not working?
The shipment may not have been picked up or entered into the carrier’s system yet, the number may have been typed incorrectly, or you may be entering a bill of lading number in the shipment-number field. Verify the number, remove unnecessary spaces and try the BOL/reference or purchase-order tracking option. Contact the shipper or customer service if no record appears.

Why has my Frontline Freight tracking status not updated?
LTL tracking does not always update continuously. A shipment may travel between terminals for many hours before receiving another scan or status event. Partner-carrier movements can also take time to transfer into the tracking system. If there has been no update beyond the expected transit period, call customer service and request a freight trace.

What does “out for delivery” mean on Frontline Freight tracking?
“Out for delivery” normally means the freight has left the destination terminal or delivery partner’s facility on a local truck. It does not always provide an exact arrival time. Commercial-route sequencing, unloading delays and appointment requirements can affect arrival. Make sure the receiving area, personnel and unloading equipment are available.

Does Frontline Freight call before delivery?
Frontline Freight may call when a delivery appointment or advance notification service has been requested. Notification and appointment services may require a valid telephone number and can involve additional charges. Do not assume every commercial shipment includes a call. Residential and limited-access deliveries should include clear contact information and appropriate delivery instructions.

Does Frontline Freight deliver to residential addresses?
Residential delivery may be available, but it usually requires special handling and additional charges. The consignee should confirm whether a liftgate is needed and whether a tractor-trailer can safely access the property. Freight is normally delivered curbside or to an accessible area and is not automatically carried inside a home, garage or other private building.

Does Frontline Freight provide liftgate delivery?
Liftgate service can be requested when the pickup or delivery location does not have a loading dock or forklift. It is an accessorial service and normally costs extra. Availability depends on whether a properly equipped vehicle can access the location. Request liftgate service when booking rather than waiting until the driver arrives.

Can Frontline Freight deliver inside a building?
Inside delivery may be available under limited circumstances and for an additional charge. It generally means moving freight beyond the immediately accessible loading or unloading position, not unpacking, installation or placement in a specific room. At a private residence, service is not normally provided beyond the home’s door or doorway. Confirm the exact service before shipment.

Can I change the Frontline Freight delivery address?
An address change or reconsignment may be possible before delivery, but only the authorized shipper or paying party may be permitted to request it. Additional transportation, storage, reconsignment and redelivery charges can apply. Contact customer service immediately and provide the shipment number, original address, requested address and authorization details.

What happens if nobody is available to receive the freight?
The driver may be unable to complete delivery, and the shipment may return to the terminal. Attempted-delivery, redelivery, storage or appointment charges may apply. Freight recipients should provide accurate receiving hours and ensure that an authorized person and suitable unloading equipment are present during the agreed delivery window.

Can I request a specific Frontline Freight delivery time?
You can ask for an appointment, but a precise time may not be available unless a special or guaranteed service is arranged. Freight appointments are often provided as a delivery window rather than an exact minute. Appointment delivery may carry an extra fee and requires a valid contact number.

Does Frontline Freight handle hazardous materials?
Frontline Freight’s published rules tariff states that the carrier is not licensed to handle hazardous materials and will not pick up shipments containing hazardous materials. Shippers must accurately describe the contents before booking and use a properly authorized carrier for regulated dangerous goods.

Does Frontline Freight offer cash-on-delivery service?
Frontline Freight’s published rules state that it does not offer collect-on-delivery or COD service. Freight charges and payment responsibility should be arranged before transportation according to the bill of lading, customer account and approved billing terms.

Does Frontline Freight accept blind shipments?
The published Frontline Freight tariff states that blind shipments are not accepted. The parties and addresses involved in the transportation should be correctly identified on the bill of lading and related shipping documents.

How do I report damaged or missing freight?
Inspect the freight before signing the delivery receipt. Record visible shortages, punctures, crushed packaging, broken pallets or other damage directly on the receipt and take clear photographs. Keep all packaging and contact the shipper or Frontline Freight promptly. Concealed damage should be reported as soon as it is discovered, subject to the applicable claim rules and deadlines.

How do I file a Frontline Freight claim?
Contact Frontline Freight/STG LTL and request the current freight-claim instructions. You may need the PRO number, bill of lading, delivery receipt, commercial invoice, repair estimate, photographs, itemized loss amount and evidence showing that the carrier received the shipment. Noting damage on the delivery receipt strengthens the documentation but does not automatically settle a claim.

Who should contact Frontline Freight when a shipment is delayed?
Either the shipper or consignee can request a status update, but billing changes, address corrections and formal claims may need authorization from the account holder or party that booked the shipment. Recipients should also contact the seller or shipper because that party holds the original bill of lading and carrier agreement.

What information should I provide when contacting Frontline Freight?
Provide the Frontline Freight shipment or PRO number, bill of lading number, purchase order, shipper and consignee names, origin and destination ZIP codes, pickup date and a clear explanation of the issue. For delivery problems, include the receiving hours, contact number, access restrictions and whether a loading dock, forklift or liftgate is available.

Is Frontline Freight the same as STG LTL?
Frontline Freight was acquired by STG Logistics in 2023 and its former website now directs users to STG LTL. The legacy Frontline Freight name and tracking system may still appear on shipping documents and online tools, while contact information, services and company pages may carry STG LTL branding.

Summary
Frontline Freight, now part of STG Logistics’ LTL network, provides business-focused freight transportation across the United States and through partner networks. Shipments can be tracked by PRO, shipment, bill of lading, reference or purchase-order number. For missing updates, delivery appointments, terminal pickup, damage or address changes, contact STG LTL with complete shipment documentation.