Shiply Tracking, Delivery & Contact Info

Shiply is an online transport marketplace founded in the United Kingdom in 2008. It connects customers who need items moved with independent, customer-rated transport providers already travelling along similar routes. Shiply was created to help delivery companies use spare vehicle capacity, reduce empty journeys and offer more competitive transport prices. The platform is commonly used for furniture, vehicles, motorcycles, household moves, freight, boats, pianos and other large or unusual items.

How to Track Shiply Package (Where is my Shiply package?)

Track Shiply Package & Parcel Here

Shiply does not operate a universal parcel-tracking system. Customers normally monitor their delivery through their Shiply account and receive location updates directly from their chosen transport provider.

1. Open the official Shiply login page in your browser.

2. Enter the email address and password associated with your Shiply account, then select Log In.

3. Open your active delivery request from the My Shiply dashboard.

4. Review your accepted quote, collection information, delivery arrangements and any messages sent by the transport provider.

5. Select View Messages or the available messaging option to ask the provider for the current location of your item, estimated arrival time or delivery progress.

6. After accepting a quote, check the confirmation email for the transport provider’s direct phone number and contact information.

7. Contact the provider directly to request live vehicle-location information, a revised estimated delivery time or confirmation that the item has been collected.

8. Check your email, text messages and Shiply account regularly because independent transport providers may send updates through different communication methods.

9. If the provider supplied a separate tracking number or tracking link, open the actual carrier’s website and enter that number there. Shiply itself does not generally issue standard courier tracking numbers.

10. If you cannot reach the provider after making reasonable attempts, submit a request through the Shiply support ticket form.

11. Include your Shiply delivery reference, account email address, accepted provider’s name, collection address, destination, scheduled dates and a description of the tracking problem.

12. Do not enter a Shiply booking reference into unrelated courier-tracking websites unless your chosen provider has specifically confirmed which carrier is handling the delivery.

Shiply Delivery Times & Schedule

Shiply does not maintain one nationwide delivery timetable because it is a marketplace connecting customers with independent transport companies. Collection and delivery times are arranged between the customer and the selected provider. Deliveries may occur during regular business hours, early mornings, evenings or weekends when both parties agree. Long-distance deliveries, shared loads and backload services may use estimated date ranges instead of guaranteed appointment times. Before accepting a quote, confirm whether the dates are fixed or flexible, whether someone must be present, and whether the provider will call before arrival. Traffic, weather, loading delays and changes to a provider’s route can affect the schedule.

Shiply Weekday Hours: Independent providers may collect and deliver Monday through Friday at mutually agreed times. Shiply customer support is generally available from 9:00 AM to 6:00 PM, Monday through Friday.

Shiply Weekend Hours: Saturday and Sunday delivery may be available when offered by the selected provider. Shiply does not guarantee weekend service, and weekend support availability may be limited.

Shiply Contact & Customer Service Info

Customers can contact Shiply by email or support ticket. Delivery-location questions should usually be directed first to the independent provider selected for the job.

• Phone number: Shiply does not prominently publish a general customer-service telephone number on its main contact resources. Use the official support ticket form or email for assistance.
• Email: [support@shiply.com](mailto:support@shiply.com) or submit an official Shiply support ticket.
• Mailing Address: Shiply Ltd., Floor 3, 207 Regent Street, London, W1B 3HH, United Kingdom.
• Social Medias: Facebook, X/Twitter and Instagram.

Customers using a regional Shiply website may have a different support email address. For example, United States users can use [support-us@shiply.com](mailto:support-us@shiply.com), while Canadian users can use [support-ca@shiply.com](mailto:support-ca@shiply.com).

Shiply FAQ

Is there a Shiply location or branch near me?
Shiply is primarily an online transport marketplace and does not operate a conventional network of customer-facing courier branches. Visit the Shiply website to post a delivery request or use the Shiply Help Center for assistance.

Can Shiply ship or deliver to a PO Box?
Most Shiply jobs involve vehicles, furniture, household goods, freight or other items that require direct physical handover. A PO Box is therefore normally unsuitable as the only destination. Ask the transport provider whether a staffed parcel facility or alternative address can be used.

Can I pick up Shiply package?
Shiply does not normally store packages at its own locations. To collect an item instead of receiving delivery, contact the selected transport provider and ask whether pickup from its depot, vehicle yard or another agreed location is possible. Do not travel to a location without receiving confirmation.

What time does Shiply open? (Shiply Opening Hours)
The Shiply website can be used at any time to create delivery requests, review quotes and send messages. Shiply customer support is generally available from 9:00 AM to 6:00 PM, Monday through Friday. Individual providers establish their own operating and delivery hours.

Does Shiply deliver or pickup on Sunday or Saturday?
Weekend pickup and delivery are possible when offered by the independent transport provider. Availability depends on the provider’s route, workload, vehicle access and your agreement. Confirm weekend service before accepting a quote because it is not automatically included with every booking.

Does Shiply provide live GPS tracking?
Shiply does not advertise one universal live GPS-tracking tool for every booking. Some independent providers may share live vehicle tracking, location links or regular progress updates. Ask about tracking capabilities before accepting a quote if continuous location information is important.

Does Shiply issue a tracking number?
Shiply generally uses delivery listings, booking details and account references rather than a standard parcel-tracking number. A provider may issue its own consignment or tracking number, especially when another courier or freight network is involved.

Why is my Shiply tracking number not working?
A Shiply delivery reference may not work on normal parcel-tracking websites because Shiply is a marketplace, not the physical carrier. Check which provider accepted the job and ask whether it supplied a separate tracking number, consignment number or tracking website.

Who actually delivers Shiply packages?
The delivery is completed by the independent transport provider whose quote the customer accepts. Shiply provides the marketplace, messaging tools, provider profiles and feedback system but generally does not drive the vehicle or physically handle the shipment.

How do I contact my Shiply transport provider?
Before accepting a quote, log in to Shiply, open the delivery, select the provider’s quote and use the internal messaging system. After acceptance, direct contact details are exchanged and can be found in the confirmation email or within the customer’s Shiply account.

Why can’t I see the provider’s phone number?
Direct contact details are generally withheld until a quote is accepted. Before acceptance, customers and providers must communicate through Shiply’s internal messaging system. This helps keep communication associated with the delivery listing and protects both parties.

What should I do if the Shiply provider is not responding?
Send a message through your Shiply account and try the direct contact information supplied after quote acceptance. Allow a reasonable response period unless the delivery is urgent. If the provider remains unreachable, submit a ticket to Shiply support with the relevant booking information.

How long does a Shiply delivery take?
Delivery time depends on distance, item type, route, vehicle availability and whether the provider is carrying other loads. Local jobs may be completed on the same day, while national or international moves can require several days or longer. Ask for an estimated collection and delivery window before booking.

Are Shiply delivery dates guaranteed?
Not automatically. Dates may be fixed, estimated or flexible depending on the listing and accepted quote. Confirm the dates in writing with the provider and ask whether the service includes a guaranteed appointment, delivery window or only an estimated timeframe.

Can Shiply provide same-day delivery?
Same-day service may be possible when a nearby transport provider has a suitable vehicle and route. Mark the request as urgent, provide complete item details and discuss the deadline before accepting a quote. Same-day availability and pricing are not guaranteed.

Can I change my Shiply delivery address?
You can normally edit the listing before accepting a quote, although editing important details may cancel existing quotes and require providers to quote again. After acceptance, contact the provider immediately and inform Shiply support because the route change may affect availability and cost.

Can I change the Shiply collection or delivery date?
Contact the provider as soon as possible. A date change may be accepted when the provider has a flexible schedule, but the original price may need to be revised if the change affects the planned route, staffing, storage or other scheduled jobs.

Does Shiply handle small parcels?
Shiply can be used for many item types, but its marketplace is particularly useful for bulky, heavy, unusual or long-distance shipments. Standard postal or parcel carriers may be more practical for small packages that fit within ordinary courier size and weight limits.

Can Shiply transport cars and motorcycles?
Yes. Customers can request quotes for cars, motorcycles, vans, parts and other vehicles. Provide accurate collection and destination information, vehicle condition, dimensions and whether the vehicle runs. Confirm the provider’s insurance and equipment before booking.

Can Shiply transport furniture and household items?
Yes. Furniture, appliances, boxes, antiques and household moves are common Shiply listings. Include measurements, photographs, floor levels, parking limitations, stairs, lift access and whether dismantling, packing or two-person handling is required.

Does Shiply provide packing materials?
Shiply itself does not pack items. Some transport providers may offer blankets, wrapping, boxes, straps, dismantling or professional packing for an additional charge. State the required packing service in the listing and confirm exactly what is included in the quote.

Can Shiply take items upstairs?
Some providers can carry items upstairs, place furniture in a room or assemble it after delivery. These services may require an additional worker and may increase the price. Include the number of floors, lift availability and item dimensions in the original listing.

Can I travel with my goods in a Shiply vehicle?
Most goods-transport providers are insured to carry property rather than passengers. A limited number may have appropriate passenger insurance. Mention the requirement in the listing and obtain written confirmation before accepting a quote or entering the vehicle.

Does Shiply deliver internationally?
International transport may be available through providers using the platform. The customer should confirm customs paperwork, taxes, import restrictions, insurance, border requirements and estimated transit time directly with the chosen provider before booking.

Who is responsible for customs duties on an international Shiply delivery?
Responsibility should be agreed before booking. Import taxes, customs duties, inspection fees and clearance charges may be payable by the sender or recipient depending on the countries involved and the provider’s terms. Request a written breakdown of what the quote includes.

Is my Shiply delivery insured?
Insurance is normally provided by the independent transport company, not automatically by Shiply. Review the provider’s insurance information, coverage limit, exclusions and excess before accepting a quote. Request proof of coverage for valuable, fragile or unusual items.

What happens if my Shiply delivery is damaged?
Photograph the item before collection, document its packaging and inspect it at delivery. Report damage to the provider immediately and follow the provider’s insurance-claim procedure. Keep photographs, messages, receipts and proof of value, and inform Shiply support about the dispute.

What should I do if my Shiply item is late?
Contact the provider and ask for its current location, the reason for the delay and a revised arrival time. Keep communication within Shiply where possible. If the provider cannot be reached or the issue remains unresolved, contact Shiply support with your delivery details.

Can I cancel a Shiply booking?
Notify the transport provider immediately if the service is no longer needed. You should also contact Shiply support regarding the booking, deposit and any applicable refund. Eligibility may depend on the reason for cancellation and the relevant booking conditions.

How do I get a refund from Shiply?
Contact Shiply support and provide the delivery reference, account email, provider details, payment information and reason for requesting a refund. Refund eligibility depends on the circumstances, payment type and applicable terms. Payments made directly to a provider may require separate resolution.

How do I find a reliable Shiply provider?
Compare the provider’s customer feedback, number of completed jobs, insurance information, vehicle suitability, quoted service and communication quality. Do not select a provider based only on the lowest price. Ask questions about collection timing, handling, tracking and delivery procedures before acceptance.

What details should I include in a Shiply listing?
Include accurate addresses or postcodes, item dimensions, approximate weight, photographs, quantity, condition, access restrictions, stairs, parking limitations and preferred dates. Mention whether packing, dismantling, loading assistance, storage or special handling is required.

What information should I include when contacting Shiply support?
Include your account email address, delivery or listing reference, accepted provider’s name, collection and delivery locations, scheduled dates, payment information, relevant screenshots, copies of messages and a clear explanation of the assistance required.

Is Shiply a courier company?
Shiply is primarily an online marketplace that connects customers with independent courier and transport companies. The selected provider performs the physical collection and delivery, while Shiply supplies the platform used to request quotes, compare providers and communicate.

Is Shiply the same as Shipley?
No. Shiply is the name of the online transport marketplace. “Shipley” is a common misspelling and is also the name of a town in West Yorkshire, England. Customers should use the official Shiply website when arranging or managing a delivery.

Summary
Shiply connects customers with independent transport providers rather than operating one courier fleet. To track a delivery, log in to My Shiply, review the booking and contact the selected provider for location updates. Delivery schedules, weekend availability, pickup options and tracking features vary by provider. Shiply support is available by email and online ticket for account, booking and service-related problems.