Shippo Tracking, Delivery & Contact Info

Shippo is a U.S.-based shipping software platform that helps online sellers compare rates, create labels, track packages, manage returns, and connect with multiple carriers from one dashboard or API. The company was founded in 2013 after its founders experienced how complicated e-commerce shipping could be while building an online store. Today, Shippo is used by merchants, marketplaces, platforms, and logistics teams that need simpler multi-carrier shipping tools.

How to Track Shippo Package (Where is my Shippo package?)

Track Shippo Package & Parcel Here

Shippo tracking works through your Shippo account, the seller’s branded tracking page, the tracking email, or the final carrier’s tracking page.

1. Open Shippo’s official tracking help page or sign in to your Shippo account and open the Shipments page.
2. Find the shipment or order you want to check. You can usually search by customer name, destination address, order details, shipping date, or tracking number.
3. Click the shipped order to open the shipment details panel.
4. Review the short Shippo status, such as Pre-Transit, In Transit, Delivered, or Cancelled.
5. Click the tracking number inside Shippo. Shippo will send you to the official carrier tracking page for that shipment, where you can see more detailed scans and checkpoints.
6. If you are the package recipient and you do not have a Shippo login, use the tracking link in the seller’s email, shipment notification, or branded tracking page.
7. If the merchant uses Shippo branded tracking pages, the tracking URL may look similar to https://track.goshippo.com/tracking/<UserID>/<carrier>/<trackingnumber>, but the exact link must come from the seller or Shippo account.
8. If tracking says Invalid, Unavailable, or does not show movement right away, wait and check again later. Newly created labels may need time before the carrier scans the package and updates its tracking system.
9. If the tracking page shows a carrier name such as USPS, UPS, FedEx, DHL, Canada Post, or another courier, contact that carrier for delivery-specific questions like delivery attempts, pickup holds, proof of delivery, or local facility updates.
10. If the shipment was purchased through an online store, marketplace, or seller that uses Shippo in the background, contact the seller first if you need a refund, replacement, address correction, or order-specific help.

Shippo Delivery Times & Schedule

Shippo is not a traditional courier with its own delivery trucks, branch counters, or fixed neighborhood delivery routes. It is a shipping platform that connects merchants with carriers such as USPS, UPS, FedEx, DHL Express, Canada Post, Australia Post, and many other regional or international carriers. Because of that, Shippo delivery time depends on the selected carrier, service level, origin, destination, package size, drop-off time, pickup time, customs clearance, holidays, weather, and carrier delays. A Shippo rate may show estimated transit days, but the actual delivery promise comes from the carrier service chosen.

Shippo Weekday Hours: Shippo’s web app, tracking tools, API, and Help Center are online 24/7. Customer support is handled through online support forms, while carrier pickup counters, drop-off points, and delivery routes follow each carrier’s weekday schedule.

Shippo Weekend Hours: Online tracking remains available 24/7 on weekends. Saturday delivery is available only when the selected carrier and service support Saturday delivery. Sunday delivery is carrier-specific and is not guaranteed by Shippo itself.

Shippo Contact & Customer Service Info

Shippo support is mainly online. Existing users should use the Help Center or support request form, while new customers can contact the sales team.

• Phone number: Shippo does not publicly list a general customer-service phone number on its main contact page. Use the official contact/support form instead.
• Email: [support@shippo.com](mailto:support@shippo.com) or Shippo support request form
• Mailing Address: Popout, Inc. d/b/a Shippo, 2261 Market Street, Suite 5603, San Francisco, CA 94114, United States
• Social Medias: X/Twitter | Facebook | LinkedIn

Shippo FAQ

Is there a Shippo location or branch near me?
Shippo does not operate public courier branches like a traditional shipping company. If you need in-person help, use the drop-off location, post office, or service center of the actual carrier on your label. If you need Shippo account help, use the Shippo contact page.

Can Shippo ship or deliver to a PO Box?
Shippo can create labels for carriers that support PO Box delivery, but the rule depends on the carrier. USPS is usually the safest option for standard U.S. PO Boxes. Private carriers such as UPS, FedEx, and DHL generally cannot deliver to a standard PO Box unless the address uses an approved street-addressing format or a special service that allows it.

Can I pick up Shippo package?
Shippo itself does not run customer pickup counters. If your package is being held for pickup, you must follow the instructions from the carrier shown on the tracking page. For example, a USPS shipment may be held at a post office, while a FedEx, UPS, DHL, or other carrier shipment may be held at one of that carrier’s pickup locations.

What time does Shippo open? (Shippo Opening Hours)
Shippo’s website, dashboard, tracking pages, API, and Help Center are available online all day. There are no public Shippo branch opening hours because Shippo is a software platform, not a walk-in courier office. Carrier offices and drop-off locations have their own opening times.

Does Shippo deliver or pickup on Sunday or Saturday?
Shippo does not personally deliver packages. Weekend delivery depends on the carrier and service level chosen by the seller. Some carriers support Saturday delivery for certain services. Sunday delivery is more limited and depends on the carrier, area, service type, and holiday/peak-season schedules.

How do I schedule a package pickup in Shippo?
Shippo users can schedule certain pickups from the Shipments page when the carrier and shipment qualify. Shippo support documentation notes pickup scheduling for USPS and DHL Express. You normally need a valid sender address, valid phone number, and eligible shipments with the correct shipment date.

Why is my Shippo tracking not updating?
Tracking may not update immediately after the label is created. A package often stays in Pre-Transit until the carrier receives or scans it. If the label was just purchased, wait for the first carrier scan. If there is still no movement after a long delay, contact the seller or the carrier.

What does Pre-Transit mean on Shippo?
Pre-Transit usually means a shipping label has been created, but the carrier has not yet scanned the package into its network. This can happen when the seller has printed the label but has not dropped off the package, or when the carrier has the package but the first scan has not appeared yet.

Can Shippo change the delivery address after a label is purchased?
In general, once a shipping label has been purchased, the sending or receiving address cannot simply be edited on that label. The seller may need to create a new label with the correct address and request a refund for the unused or incorrect label.

Does Shippo ship internationally?
Yes, Shippo supports international shipping through supported carriers and service levels. International delivery depends on the carrier, destination country, customs forms, duties, taxes, restricted items, and customs clearance times. The merchant should confirm the correct customs documents before sending an international package.

What carriers does Shippo use?
Shippo works with many carriers, including major services such as USPS, UPS, FedEx, DHL Express, Canada Post, Australia Post, and other local or regional carriers depending on the shipment origin. The available carrier list can vary by country, connected carrier account, package type, and service level.

Does Shippo provide proof of delivery?
Shippo can show shipment status and tracking details when the carrier provides them, but proof of delivery is usually controlled by the carrier. If you need a signature record, delivery photo, delivery confirmation, or claim documentation, open the carrier tracking page or contact the carrier directly.

What should I do if my Shippo package is lost or delayed?
First check the carrier tracking page linked from Shippo. If you are the buyer, contact the seller because they created the label and can investigate the order. If you are the Shippo account holder, contact the carrier or Shippo Support with the tracking number, label details, shipment date, and order information.

Can I return a package through Shippo?
Shippo supports return label creation for merchants, but the return process depends on the seller’s return policy. If you are a buyer, ask the store or marketplace for a return label. If you are a merchant, create the return label from your Shippo account when the shipment and carrier support returns.

Summary
Shippo is best understood as a shipping platform, not a single courier. You track Shippo packages from the Shipments page, seller tracking link, branded tracking page, or final carrier page. Delivery time, PO Box support, pickup options, weekend delivery, and proof of delivery all depend on the carrier used.