The Pallet Network Tracking, Delivery & Contact Info

The Pallet Network (TPN) is a UK logistics network specialising in palletised freight distribution across the United Kingdom, Ireland and selected European destinations. Founded in 2000, TPN grew through a network of regional transport partners and became part of Culina Group in 2021. Today, it provides next-day, economy, timed, oversized and international pallet services supported by central hubs, local depots and online shipment tracking.

How to Track The Pallet Network Package (Where is my The Pallet Network package?)

Track The Pallet Network Package & Parcel Here

You can track a TPN pallet delivery online using the consignment number and delivery postcode supplied by the sender, retailer, freight broker or local TPN Partner.

1. Open The Pallet Network Track and Trace page in your browser.
2. Locate the tracking information provided in your dispatch email, invoice, delivery note or booking confirmation.
3. Enter the consignment number into the corresponding tracking field.
4. Enter the delivery postcode associated with the shipment. Use the postcode exactly as it appears on the booking.
5. Submit the tracking request to retrieve the latest available consignment information.
6. Review the shipment status, depot movements, delivery progress and any available proof-of-delivery information.
7. If the tracking page does not recognise the details, check for typing errors and confirm that you are using the consignment number rather than an order number.
8. Ask the sender or retailer for the correct TPN consignment number if it was not included in your order confirmation.
9. For business shipments booked through a TPN Partner, sign in to TPN Connect or contact the booking depot for more detailed updates.
10. If tracking has not updated by the expected delivery date, contact the sender or the local TPN Partner responsible for the consignment.

Tracking events may not appear immediately after a booking is created. The first meaningful update is normally added after the pallet has been collected, scanned or processed by the originating depot.

The Pallet Network Delivery Times & Schedule

The Pallet Network offers several service levels, including next-day, economy, AM, PM, timed, Saturday AM, reverse collection and tail-lift delivery services. Delivery availability depends on the service selected by the sender, the destination postcode, the local Partner depot and any access restrictions. Standard deliveries generally take place on working days. Economy shipments may require additional working days, while international TPN XPort shipments take longer depending on the destination and customs procedures. Timed or weekend delivery must normally be arranged when the consignment is booked and may involve an additional charge. Delivery dates and time windows are estimates unless a specific guaranteed service was purchased.

The Pallet Network Weekday Hours: Standard collections and deliveries generally operate Monday through Friday during normal business hours. Exact delivery times vary by route and depot. AM, PM and timed delivery options may be available when booked in advance.

The Pallet Network Weekend Hours: Saturday AM delivery is available for qualifying consignments and postcodes when specifically booked. Saturday service is not automatically included with every shipment. Sunday collection and delivery are not normally offered as standard services.

Customers should check their tracking information or contact the sender for the specific delivery date. Local TPN Partner depots set their own office, collection and delivery schedules, so operating hours can vary by area.

The Pallet Network Contact & Customer Service Info

Customers can contact TPN’s central office for general enquiries. Shipment-specific problems are often handled more quickly by the sender or the regional TPN Partner that accepted the booking.

• Phone number: 01332 300441
• Email: [mail@tpnmail.co.uk](mailto:mail@tpnmail.co.uk) or use the TPN contact form
• Mailing Address: The Pallet Network Ltd, 19 William Nadin Way, Swadlincote, Derbyshire, DE11 0BB, United Kingdom
• Social Medias: Facebook | LinkedIn

When contacting customer service, provide the consignment number, collection postcode, delivery postcode, sender’s name, recipient’s name, expected delivery date and a clear explanation of the problem.

For an order purchased from a retailer, marketplace or supplier, contact the seller first. TPN frequently operates as the transport network behind the delivery, while the seller or booking company remains responsible for the customer’s order and delivery instructions.

The Pallet Network FAQ

Is there a The Pallet Network location or branch near me?
TPN works through more than 140 Partner depot locations around the UK. These facilities are operational freight depots rather than ordinary parcel shops. Use the official TPN contact page to request details for the Partner serving your postcode. Customers should not visit a depot without arranging the visit first.

Can The Pallet Network ship or deliver to a PO Box?
No. Pallet freight requires a physical street address where a commercial vehicle can safely stop and unload. A PO Box does not provide the road access, unloading space or recipient availability required for a pallet delivery.

Can I pick up The Pallet Network package?
Depot collection may sometimes be arranged, but it is not an automatic service. Contact the sender or the responsible TPN Partner before visiting. The depot may require the consignment number, identification and written authorisation from the sender. Never travel to a TPN hub or Partner depot without confirmation.

What time does The Pallet Network open? (The Pallet Network Opening Hours)
The central office and local Partner depots generally operate during weekday business hours, but TPN does not publish one universal opening schedule for every location. Contact the relevant depot before visiting because office, warehouse, collection and delivery hours may differ.

Does The Pallet Network deliver or pickup on Sunday or Saturday?
Saturday AM delivery is available for certain shipments when requested and paid for during booking. Saturday availability depends on the destination and local Partner. Sunday delivery and collection are not normally part of TPN’s standard service. Special arrangements should be discussed with the booking depot before dispatch.

Does The Pallet Network offer next-day delivery?
Yes. TPN offers next-day pallet delivery to many UK destinations. The pallet must be collected and processed before the applicable cutoff, and the destination must be covered by the selected service. Remote areas, offshore islands and oversized freight may require additional transit time.

Does The Pallet Network provide economy delivery?
Yes. Economy delivery is available when an urgent next-day service is unnecessary. The expected transit time depends on the collection depot, delivery postcode, shipment type and operational schedule. Ask the sender which service was selected for your consignment.

Can I choose a specific delivery time?
TPN offers AM, PM and timed delivery options in many areas. A specific service normally must be selected when the shipment is booked. Standard consignments may be delivered at any point during the local driver’s route and do not necessarily include a guaranteed appointment.

Will the driver call before delivering my pallet?
A telephone call is not guaranteed unless a booking or delivery-notification service was requested. Make sure the sender provides a working telephone number, but continue monitoring the tracking page rather than relying solely on a driver call.

What happens if I miss my TPN delivery?
The driver may return the pallet to the local depot and record an unsuccessful delivery attempt. Redelivery may need to be arranged through the sender or booking company, and an additional charge may apply. Check the tracking record and contact the sender promptly.

Can I change the delivery address after dispatch?
Address changes must be authorised by the sender or account holder. Contact the retailer, supplier or booking depot immediately. A new address may be served by a different Partner depot, which can cause delays and additional charges.

Can I change the delivery date?
A delivery-date change may be possible if requested before the pallet is loaded onto the final delivery vehicle. Contact the sender or local depot as soon as possible. Storage, redelivery or rebooking fees may apply.

Does The Pallet Network deliver to residential addresses?
Yes. TPN handles both residential and business deliveries. The sender should identify the address as residential and provide accurate access information. Large vehicles may be unable to enter narrow streets, roads with weight restrictions, low bridges or locations without safe unloading space.

Does The Pallet Network bring the pallet inside my home?
Standard pallet delivery is normally kerbside. The driver unloads the pallet at a safe, accessible position using a tail lift and pump truck where that service has been booked. Drivers are generally unable to move pallets through a property, over steps or across unsuitable surfaces.

What does kerbside delivery mean?
Kerbside delivery means the pallet is unloaded at the nearest safe and accessible point beside the delivery address. It does not include unpacking, installation, carrying individual items indoors or moving the pallet to a garden, garage or upper floor.

What surface is required for a tail-lift delivery?
A tail-lift delivery requires firm, level and even ground. Manual pump trucks generally cannot move safely over gravel, grass, loose stones, soft ground, steep slopes, high kerbs or uneven paving. Tell the sender about access or surface problems before the shipment is booked.

Will The Pallet Network remove the wooden pallet?
Pallet removal is not normally included. Unless the sender arranged a separate collection, the recipient is responsible for keeping, reusing or disposing of the empty pallet in accordance with local waste and recycling rules.

What should I do if my pallet arrives damaged?
Inspect the freight before signing. Photograph the pallet, packaging and damaged goods, and clearly note the damage on the delivery record. Do not sign the consignment as received in good condition if visible damage exists. Report the problem to the sender immediately because the sender normally submits the freight claim.

What should I do if items are missing?
Check the pallet, wrapping, delivery paperwork and number of handling units before signing. Record any shortage on the proof of delivery and take photographs. Contact the seller or sender immediately with the consignment number and details of the missing goods.

Why is my tracking number not working?
The consignment may not have been scanned yet, the booking may have been created recently, or the number may have been entered incorrectly. Confirm that you have the TPN consignment number and correct delivery postcode. Contact the sender if the tracking page still cannot locate the shipment.

Why has my tracking status not changed?
Tracking normally updates when the pallet reaches a scan point or when a depot records a new event. Long-distance movement between hubs may not generate continuous updates. If the expected delivery date has passed, ask the sender or booking depot to investigate.

What does “out for delivery” mean?
“Out for delivery” generally means the pallet has been loaded onto a local vehicle for a delivery attempt that day. It does not guarantee an exact arrival time unless the shipment was booked with a timed service.

Does The Pallet Network provide proof of delivery?
Proof of delivery may become available after the shipment has been completed and processed. Business account customers may access delivery documentation through TPN Connect. Other recipients should ask the sender or booking depot for a copy.

Can The Pallet Network transport oversized freight?
Yes. TPN offers oversized pallet options and the specialised TPN XL service for unusually long or bulky palletised freight. Dimensions, weight and destination restrictions apply, so oversized goods must be declared accurately before collection.

Does The Pallet Network ship internationally?
Yes. TPN XPort supports pallet shipments to Ireland, mainland Europe, Scandinavia and other covered destinations through logistics partners. International transit times vary, and customs documentation may be required for shipments crossing customs borders.

Who should I contact about a retailer order delivered by TPN?
Contact the retailer or seller first. The seller selected the delivery service, holds the booking details and can authorise changes, claims or redelivery. TPN’s central office may direct a shipment enquiry back to the sender or local Partner depot.

What information should I include when contacting TPN?
Provide the TPN consignment number, sender’s name, recipient’s name, delivery postcode, collection postcode, order number, expected delivery date, telephone number and a concise description of the issue. Include photographs when reporting damage, access problems or an incorrect delivery location.

Summary
The Pallet Network provides palletised freight delivery throughout the UK, Ireland and selected international destinations. Customers can track consignments using the official TPN tracking page and their consignment number and postcode. Delivery options include next-day, economy, timed and Saturday services. For shipment changes or problems, contact the sender or responsible local TPN Partner first.