TresGuerras Tracking, Delivery & Contact Info

TresGuerras is a Mexican parcel, LTL, and freight carrier founded in 1935 in Celaya, Guanajuato. Over nine decades, the company has built nationwide coverage with door-to-door delivery and “ocurre” (hold-for-pickup) at its branches, plus cross‑border services to the U.S. and Canada. Its network supports e‑commerce, industrial shippers, and SMEs with tracking, claims, prepaid guides, and logistics solutions through Tresguerras Logistics.

How to Track TresGuerras Package (Where is my TresGuerras package?)

Track TresGuerras Package & Parcel Here

Use the official tracking page to check shipment checkpoints by entering your talón/waybill number. Status typically shows pickup, hubs, in‑transit, out‑for‑delivery, and delivered events.

1. Open TresGuerras’s tracking page in your browser.
2. Enter your talón / guía exactly as shown on the label or invoice.
3. Click Rastrear to load your current status and history.
4. If tracking doesn’t load, verify digits and try again later; recent scans can take time to appear.
5. For help with missing scans or delivery issues, contact customer support or call the hotline below.
6. For hold‑for‑pickup (ocurre) shipments, bring a valid ID and any required authorization when collecting at a branch.

TresGuerras Delivery Times & Schedule

Domestic transit depends on origin–destination distance and service type (parcel, LTL, express, “ocurre” vs. home delivery). Branch counters generally operate on business hours, and the call center supports tracking and service questions during extended weekday hours. Most branches are closed on Sundays and federal holidays. Use the rate & time estimator and check your local branch page for exact cut‑off and reception times.

TresGuerras Weekday Hours: Call Center: Mon–Fri 09:00–18:30. Branch counters: Mon–Fri 08:00–18:00 (check your local branch).

TresGuerras Weekend Hours: Saturday Call Center: 09:00–13:30. Saturday branches commonly 09:00–14:00 (varies by location). Sunday: typically Closed.

TresGuerras Contact & Customer Service Info

For tracking assistance, delivery questions, claims, or billing inquiries, use the channels below.

• Phone number: 800 710 8352
• Email: contacto@tresguerras.com.mx
• Mailing Address: Carr. Industrial Celaya–Villagrán km 3.57, Localidad Estrada, C.P. 38110, Celaya, Guanajuato, México
• Social Medias: Facebook • X (Twitter) • Instagram • YouTube

TresGuerras FAQ

Is there a TresGuerras location or branch near me?
Use the official Coverage / Branch finder to search by state, municipality, or postal code and view branch hours and reception schedules.

Can TresGuerras ship or deliver to a PO Box?
Deliveries are made to physical addresses or for pickup at a TresGuerras branch (“ocurre”). PO Boxes generally aren’t supported—use a street address or select occurre pickup at your nearest branch.

Can I pick up a TresGuerras package?
Yes. Choose “ocurre” service or request branch pickup. Bring an official photo ID; if someone else collects, they’ll need valid ID and authorization according to branch policy.

What time does TresGuerras open? (TresGuerras Opening Hours)
Typical branch lobby hours are Mon–Fri 08:00–18:00 and Sat 09:00–14:00 (varies by branch). Call Center: Mon–Fri 09:00–18:30; Sat 09:00–13:30.

Does TresGuerras deliver or pickup on Sunday or Saturday?
Saturday service is available in many locations with reduced hours; Sunday service is uncommon. Check your branch details in the Coverage tool or call the hotline.

How do I file a claim for damage or loss?
Submit a claim via the online claims page, then follow the required documentation and timelines listed there.

What does “ocurre” mean?
It’s hold‑for‑pickup: the shipment is routed to a TresGuerras branch for the recipient to collect with proper identification.

Summary
TresGuerras offers nationwide parcel and freight services with online tracking, phone support, and branch pickup (“ocurre”). For precise delivery windows and cut‑offs, use the estimator and your local branch page, and contact support if you need assistance with tracking or claims.