Ruch Express Tracking, Delivery & Contact Info

Ruch Express refers to the parcel network born from Poland’s historic RUCH kiosks, now operating under the ORLEN Paczka brand. Emerging from a press‑distribution giant with 20th‑century roots, the service evolved into nationwide pick‑up points and parcel lockers integrated with e‑commerce. Today it offers fast domestic last‑mile delivery to lockers, ORLEN fuel stations, and partner stores, with app‑based notifications and QR pickup built in.

How to Track Ruch Express Package (Where is my Ruch Express package?)

Track Ruch Express Package & Parcel Here

Tracking is easiest via ORLEN Paczka’s official page. Enter your shipment number to see live status, estimated delivery, and pickup‑point details. App users can scan the QR to open lockers and confirm receipt.

1. Open Ruch Express’s tracking page in your browser.
2. Enter your AWB/resi exactly as shown on the label/app.
3. Click Znajdź paczkę to load status and checkpoints.
4. If your parcel is an Allegro Delivery (ID starts with AD), track it in Allegro’s app/site as instructed on the tracking page.
5. Review pickup‑point, locker, and in‑transit scans; look for “ready for pickup” and the pickup code/QR.
6. In the ORLEN Paczka app, open your shipment and use QR Scan to track and unlock lockers instantly.

Ruch Express Delivery Times & Schedule

Deliveries are made to ORLEN Paczka parcel lockers, ORLEN fuel stations, and partner shops. Typical transit to pickup points is about 1–2 business days for domestic e‑commerce parcels, with SMS/app updates when ready. Lockers allow 24/7 pickup; partner shops and stations follow local opening hours. During holidays or peak seasons, service windows may shift; always check the latest notices on the tracking page or app for collection deadlines and any schedule changes.

Ruch Express Weekday Hours: Customer helpline Mon–Fri 07:00–22:00 (pickup from parcel lockers is 24/7; partner shop hours vary by location).

Ruch Express Weekend Hours: Customer helpline Sat 09:00–19:00, Sun 10:00–16:00 (lockers 24/7; partner shop hours vary by location).

Ruch Express Contact & Customer Service Info

For shipment issues, updates, or collection help, contact ORLEN Paczka support via phone, email, or the online form. Have your tracking number ready.

• Phone number: +48 22 33 33 999
• Email: usluga@orlenpaczka.pl (or use the contact form on the site)
• Mailing Address: ORLEN Paczka Sp. z o.o., ul. Annopol 17A, 03‑236 Warszawa, Poland
• Social Medias: Facebook · Instagram

Ruch Express FAQ

Is there a Ruch Express location or branch near me?
Use the official map to find lockers, ORLEN stations, and partner points: Find pickup points.

Can Ruch Express ship or deliver to a PO Box?
No. Parcels are delivered to ORLEN Paczka lockers, fuel stations, or partner shops—not to PO Boxes.

Can I pick up Ruch Express package?
Yes. When you receive the SMS/app code, pick up at your chosen locker (24/7) or partner point during its business hours.

What time does Ruch Express open? (Ruch Express Opening Hours)
Pickup lockers operate 24/7. Partner shops and stations follow their posted hours. The customer helpline operates Mon–Fri 07:00–22:00; Sat 09:00–19:00; Sun 10:00–16:00.

Does Ruch Express deliver or pickup on Sunday or Saturday?
Pickup from lockers is 24/7. Partner locations may offer weekend collection per local hours. Courier operations and cut‑offs can vary on weekends and holidays—check your tracking page for the latest.

How long will my parcel be held?
Parcels are typically held for a short collection window after “ready for pickup.” Always check your tracking/app for the exact deadline and extension options.

Summary
Ruch Express (ORLEN Paczka) blends Poland’s legacy RUCH network with modern lockers and ORLEN stations to deliver fast, app‑enabled last‑mile service. Track on the official page, collect 24/7 from lockers, and use the helpline or app if anything changes.