Border Express Tracking, Delivery & Contact Info

Border Express is an Australian road-freight company founded in 1981, now operating a nationwide depot network for B2B parcel and bulk distribution. Known for transparency and on-time performance, it offers web-based tracking, a client portal (BEX Online), and an estimator to gauge transit times across metro and regional lanes. Following its growth into a national carrier, Border Express continues to expand depots and services while focusing on safe, accountable transport and streamlined customer support via online channels.

How to Track Border Express Package (Where is my Border Express package?)

Track Border Express Package & Parcel Here

Tracking is via your Border Express consignment (connote) number. Use Quick Track online to view current status, scans, and delivery history. Batch-track multiple consignments at once.

1. Open Border Express’s Quick Track page in your browser.
2. Enter your consignment (connote) number exactly as shown on the label/email.
3. Click Track to load live status and checkpoints.
4. Batch tracking: paste up to 15 consignment numbers separated by spaces or new lines.
5. Review pickup, depot transfers, linehaul movements, out-for-delivery, and proof‑of‑delivery (when available).
6. Have an account? Log into BEX Online to track shipments and pickups within your customer dashboard.

Border Express Delivery Times & Schedule

Border Express is a weekday road-freight network. Deliveries are serviced during normal business hours, with drivers operating to lane-based transit schedules across Australia. Use the Transit Time Estimator to check typical metro–metro and metro–regional ETAs before shipping. Cut‑off for same‑day pickup is usually 1:00 pm (earlier in some regional areas). Depots are closed on weekends and public holidays; residential deliveries default to Authority‑to‑Leave where safe. Border Express does not deliver to PO Boxes or parcel lockers, so always provide a full street address.

Border Express Weekday Hours: Customer Service: Mon–Fri, 8:00 am–5:00 pm (business hours; deliveries generally serviced 8:00 am–5:00 pm).

Border Express Weekend Hours: Closed (depots are not open on weekends/public holidays).

Border Express Contact & Customer Service Info

Border Express prioritises webform support for fastest resolution. Start with the online form; if you haven’t received a response within 48 hours, a fallback phone line is available.

• Phone number: 1300 100 239 (use if no response 48h after lodging a ticket)
• Email: Accounts receivable: accountsreceivable@borderexpress.com.au; General enquiries via Customer Service webform
• Mailing Address: Head Office, 140–144 Link Road, Melbourne Airport VIC 3045, Australia
• Social Medias: LinkedIn | Facebook

Border Express FAQ

Is there a Border Express location or branch near me?
Use the official Depot & Network locator to find the closest BEX branch.

Can Border Express ship or deliver to a PO Box?
No. Border Express provides door‑to‑door service to physical street addresses only; PO Boxes/parcel lockers are not supported.

Can I pick up Border Express package?
Yes. If a delivery is missed and your goods return to a depot, collection is available from the next business day. Bring photo ID and the consignment number. Depots are closed on weekends/public holidays.

What time does Border Express open? (Border Express Opening Hours)
Customer Service operates Mon–Fri, 8:00 am–5:00 pm. Deliveries are serviced in normal business hours (typically 8:00 am–5:00 pm).

Does Border Express deliver or pickup on Sunday or Saturday?
No. Border Express is a weekday network; depots are not open on weekends/public holidays.

How many consignments can I track at once?
Up to 15 consignment numbers can be batch‑tracked on the Quick Track page.

How do I contact Border Express by phone?
They don’t publicly advertise phone numbers. Lodge your issue via the Customer Service form. If there’s no response after 48 hours, call 1300 100 239.

Can Border Express do one‑off consumer deliveries?
No. A qualified business account (minimum monthly spend applies, varies by state) is required.

Summary
Border Express is a national, weekday road‑freight carrier with reliable online tracking and a strong depot network. Track consignments with your connote, check ETAs with the estimator, and use the webform for support; if needed, the 1300 fallback line is available after 48 hours.