Zimbabwe ZIMPOST Tracking, Delivery & Contact Info

Zimbabwe ZIMPOST is Zimbabwe’s designated national postal operator, trading as Zimbabwe Posts (Pvt) Ltd. Created in 2000 from the former Posts and Telecommunications Corporation, it continues a postal tradition dating back to colonial mail routes of the late nineteenth century. Today ZIMPOST runs more than 230 outlets nationwide, providing letters, parcels, EMS, courier, financial and e-commerce services, and remains wholly owned by the Government of Zimbabwe through its communications ministry as it modernises through digital platforms and logistics partnerships.

How to Track Zimbabwe ZIMPOST Package (Where is my Zimbabwe ZIMPOST package?)

Track Zimbabwe ZIMPOST Package & Parcel Here

To track a Zimbabwe ZIMPOST package, visit the official parcel tracking page, enter your tracking or article number, click Track, then review acceptance, transit, customs and delivery events.

1. Open the official ZIMPOST parcel tracking page at https://www.zimpost.co.zw/parceltracker/ in your browser.
2. Locate your tracking number (also called article number or parcel ID) on the mailing receipt, label, online order, or SMS notification.
3. Type or paste the tracking number into the “Tracking ID” field exactly as shown, including all letters and numbers (for example, RR123456789ZW for registered items or EE123456789ZW for EMS).
4. Click the Track button. The system will load current parcel details such as origin, destination, weight, latest office, next office and latest status.
5. Scroll down to view the movement history, including acceptance at the posting office, transit through sorting centres, dispatch to destination, customs handover and delivery or attempted delivery.
6. For EMS and Courier Connect items, you can also use the reference on partner sites like Courier Connect if advised by ZIMPOST, but the ZIMPOST tracker is usually the first place to check.
7. If the tracker returns no result, confirm that the shipment is registered/trackable, verify the number with the sender or post office, and try again. If the status is unchanged for several days, contact ZIMPOST customer service with the tracking ID for investigation.

Zimbabwe ZIMPOST Delivery Times & Schedule

ZIMPOST delivery times depend on the service used, the origin and destination, and transport availability. Ordinary domestic letters and small parcels generally arrive within a few working days, with delivery to major cities typically faster than to remote rural areas. Registered letters are often delivered within about 48 hours between main centres, while larger inland parcels may take several days. For time-sensitive shipments, EMS Domestic aims for next-day delivery by around 09:00 in major towns and cities, and EMS International typically delivers within 24–72 hours to many global destinations, depending on distance and airline connections. Other courier and freight products through Courier Connect and Post Cargo may have specific service-level commitments; local post offices can advise the most suitable option for your route and budget.

Zimbabwe ZIMPOST Weekday Hours: Typically around 08:00–16:00 or 08:00–16:30, Monday to Friday (exact opening and closing times vary by branch; always confirm with your nearest post office or check the ZIMPOST Branch Network / Post Locator page).

Zimbabwe ZIMPOST Weekend Hours: Many larger or central post offices open on Saturdays, usually around 08:00–11:00 or 08:00–11:30, while smaller branches may close all weekend. Most locations are closed on Sunday and public holidays, with only limited or no delivery and counter services available; verify locally for your branch.

Zimbabwe ZIMPOST Contact & Customer Service Info

Zimbabwe ZIMPOST customer service operates through the Harare head office, post offices, toll-free numbers, WhatsApp and email, supporting tracking queries, complaints, PO boxes and postal rates.

• Phone number: +263 242 783 583–94 / +263 242 761 544 (Head Office); Toll-Free (within Zimbabwe): 0800 4249 / 9101; WhatsApp customer line: +263 719 551 199
• Email: enquiries@zimpost.co.zw
• Mailing Address: Zimbabwe Posts (Pvt) Ltd – ZIMPOST Head Office, Harare Main Post Office, Cnr Innez (Inez) Terrace & George Silundika Avenue, P.O. Box 100, Harare, Zimbabwe
• Social Medias:
  – Facebook: facebook.com/zimposts
  – Facebook (Official Page): Zimpost Official
  – Instagram: @zimpostpvtltd
  – X (Twitter): @Zimposts
  – LinkedIn: ZIMPOST Official on LinkedIn
  – Additional info and links via the official ZIMPOST Contact Us page

Zimbabwe ZIMPOST FAQ

Is there a Zimbabwe ZIMPOST location or branch near me?
Yes. ZIMPOST has an extensive national network of over 230–260 outlets across all provinces. To find a nearby branch, use the official Branch Network / Post Locator page, choose your province (Harare, Mashonaland, Manicaland, Midlands, Matabeleland, etc.), then check the list of offices with addresses and phone contacts. You can call the listed numbers or the toll-free line to confirm opening hours and available services at each location.

Can Zimbabwe ZIMPOST ship or deliver to a PO Box?
Yes. If you rent a Private Letter Box (PLB) or Private Bag from ZIMPOST, many types of mail – letters, documents and suitable parcels – can be directed to that box or bag instead of a street address. Items are stored securely at the post office until you collect them, which is especially useful in areas without formal house numbering. Some courier or EMS items may still require a physical delivery address or collection at the counter, so ask staff when posting.

Does Zimbabwe ZIMPOST have a mailbox/PO box rental?
ZIMPOST offers Private Letter Boxes and Private Bags at most post offices nationwide. These provide a fixed mailing address, 24/7 or extended access (depending on branch layout), and greater privacy and security for your mail. Current information and online services are available via the Virtual Post Office “Box & Bag” section at zimpost.co.zw/virtualpostoffice/box_n_bag. As an example, recent schedules list annual rental charges from around ZiG 4,000 for a small box and ZiG 5,000 for a large box, but fees and availability can change, so always confirm the latest price and requirements at your chosen post office or online.

Can I pick up Zimbabwe ZIMPOST package?
In many cases, yes. If your tracking shows the parcel has arrived at a specific post office or you receive a collection notice, you can visit that branch with your tracking ID, notice card and valid identification. Staff will check that the item is ready for release and that any customs duties or handling fees have been paid. For some services, you can also arrange to collect EMS or Courier Connect consignments directly from designated counters rather than waiting for home or office delivery.

What time does Zimbabwe ZIMPOST open? (Zimbabwe ZIMPOST Opening Hours)
Typical post office hours are Monday to Friday from about 08:00 to 16:00 or 16:30, with some busy urban offices operating extended counter hours during peak periods. Selected branches open on Saturday mornings (commonly from 08:00 until 11:00–11:30) for posting, bill payments, money services and parcel collection. Exact opening and closing times differ by branch, so always check the Branch Network listing or contact your local office before visiting.

Does Zimbabwe ZIMPOST deliver or pickup on Sunday or Saturday?
The standard ZIMPOST working week for mail operations is Monday to Friday. Many offices also provide Saturday morning counter services, and some courier or EMS items may be delivered or made available for pickup on Saturdays in major centres. However, Sunday services are generally not available and deliveries are very limited or non-existent. Time-critical items should be posted early in the week or via EMS / Courier Connect, and you should confirm weekend arrangements with your local office.

How do I contact Zimbabwe ZIMPOST about a missing or stuck shipment?
First, look up your parcel on the official ZIMPOST Parcel Tracking page and record the tracking ID, last event and office location. If there has been no update for several working days, call the head office numbers, your local branch, the toll-free line (within Zimbabwe), or send an email to enquiries@zimpost.co.zw with full details. For international or EMS items, ZIMPOST may open a formal inquiry with partner postal operators and customs; keep copies of your receipt and any customs documentation.

Does Zimbabwe ZIMPOST offer international delivery and tracking?
Yes. Through its mail, parcel and EMS (Courier Connect) services, ZIMPOST carries international letters, documents and parcels to many countries worldwide. EMS International offers time-sensitive delivery, often within 24 hours to regional destinations, 48 hours to parts of Europe and 72 hours or more to other regions, subject to airline schedules and customs. Most EMS and registered international items come with tracking numbers ending in “ZW” that you can follow on the ZIMPOST tracker and on many destination-country postal websites or global tracking platforms.

How can I find Zimbabwe ZIMPOST postal rates?
Current tariffs are published on ZIMPOST’s official “Rates and Fees” and downloadable tariff documents. You can reach them via the homepage quick links (often labelled “Rates and Fees” or “Pricing”) or directly through PDF schedules such as the Zimpost_Tariffs document. These list domestic and international postage for letters, parcels, EMS, post cargo and various ancillary services. For an exact quote – especially for heavy parcels, freight, or special handling – ask at your nearest post office or contact customer service.

Does Zimbabwe ZIMPOST provide tracking for money transfers or financial services?
Yes. On the ZIMPOST homepage, you’ll find online tools to track Post Transfer money remittances and lost-and-found items (such as tagged keys or IDs) using a reference number or national ID. For PostMoney digital transfers, IFS transfers and international remittances paid out through ZIMPOST agencies, you can use your reference or PIN along with ID at the counter; for detailed status, contact the issuing branch or the customer service team.

Does Zimbabwe ZIMPOST support e-commerce deliveries?
ZIMPOST operates and powers Zimbabwemall.post, an integrated online marketplace. Orders placed on Zimbabwemall and from partner vendors are fulfilled using ZIMPOST’s logistics network, including parcel, courier and EMS services. You can track shipping using the order’s tracking ID on the ZIMPOST parcel tracker. This makes ZIMPOST an important last-mile provider for both local and international e-commerce shipments into Zimbabwe.

Summary
Zimbabwe ZIMPOST is Zimbabwe’s national postal and logistics provider, combining a wide outlet network with letters, parcels, EMS, courier and financial services. Use the official parcel tracking page and branch locator to monitor shipments and find nearby offices, rent Private Letter Boxes or Bags for secure mail delivery, and contact customer service via phone, WhatsApp or email for help with delays, customs, money transfers and postal tariffs.