CrossCountry Freight Solutions Tracking, Delivery & Contact Info

CrossCountry Freight Solutions is a privately owned American less-than-truckload freight carrier founded in Bismarck, North Dakota, in 1980 as CrossTown Delivery. It became Cross Country Courier in 1990 and adopted its current name in 2012. CCFS now provides LTL, truckload, time-critical, hazardous-material, residential, and specialized freight services through an expanding network of service centers across the central and western United States.

How to Track CrossCountry Freight Solutions Package (Where is my CrossCountry Freight Solutions package?)

Track CrossCountry Freight Solutions Package & Parcel Here

Track a CrossCountry Freight Solutions shipment online using its PRO number, freight bill number, or another accepted shipment reference. Tracking updates may include terminal scans, delivery status, documents, and proof of delivery.

1. Open the official CrossCountry Freight Solutions tracking page in your browser.

2. Select the appropriate tracking or reference-number option displayed on the page.

3. Enter the shipment’s PRO number, freight bill number, purchase-order number, bill-of-lading number, or another accepted reference exactly as it appears on your shipping documents.

4. Complete any additional verification fields requested by the tracking system.

5. Click the tracking or search button to retrieve the latest shipment information.

6. Review the current shipment status, pickup information, terminal movements, estimated delivery details, delivery appointment, and completed delivery information when available.

7. Look for available shipment images or documents, such as the bill of lading, weight-and-inspection documents, delivery photos, or electronic proof of delivery.

8. Registered customers can sign in to the CCFS Shipping Portal to view shipping history, invoices, email alerts, shipment documents, and account-specific information.

9. If no result appears, check the number for spaces or typing errors. Newly collected freight may also take some time to receive its first terminal or barcode scan.

10. If tracking has not updated or the shipment appears delayed, contact CCFS customer service at (800) 521-0287 or with the PRO number, origin, destination, ship date, and customer name.

CrossCountry Freight Solutions Delivery Times & Schedule

CrossCountry Freight Solutions primarily operates as an LTL freight carrier, so delivery time depends on the origin and destination ZIP codes, service lane, pickup cutoff, freight type, terminal schedule, and whether another carrier handles part of the route. Direct regional shipments may arrive within a few business days, while longer-distance or interline freight can require additional transit time. Estimated transit dates are not guaranteed unless a time-critical service has been arranged. Residential, limited-access, liftgate, oversized, hazardous-material, or appointment deliveries may also take longer. Customers can check estimated service days through the CCFS transit-time tool or contact the destination terminal for scheduling information.

CrossCountry Freight Solutions Weekday Hours: Standard pickups, terminal operations, customer service, and commercial deliveries generally take place Monday through Friday during local business hours. Exact opening hours, pickup cutoffs, and route schedules vary by service center, so contact the applicable terminal before visiting or requesting same-day service.

CrossCountry Freight Solutions Weekend Hours: Regular LTL pickups and deliveries are generally not scheduled on Saturday or Sunday. Some special, expedited, or prearranged services may be available for an additional charge. Individual terminal hours vary, and many locations are closed to the public on weekends.

CrossCountry Freight Solutions Contact & Customer Service Info

CrossCountry Freight Solutions customer service can help with shipment tracking, pickup requests, delivery appointments, rates, billing, freight claims, special services, online tools, and locating the terminal responsible for a shipment.

• Phone number: (800) 521-0287
• Fax: (701) 223-5963
• Email:
• Special Services:
• Billing:
• Sales:
• Freight Claims:
• Contact Form/Help Ticket: CrossCountry Freight Solutions contact page
• Physical Address: 1929 Hancock Drive, Bismarck, ND 58501, United States
• Mailing Address: PO Box 4030, Bismarck, ND 58502, United States
• Social Medias: Facebook | LinkedIn

CrossCountry Freight Solutions FAQ

Is there a CrossCountry Freight Solutions location or branch near me?
Visit the official CrossCountry Freight Solutions locations page to view service centers by state. The page lists terminal addresses in the company’s direct-service network. Call customer service before visiting because not every facility maintains public counter hours.

Can CrossCountry Freight Solutions ship or deliver to a PO Box?
Generally, no. LTL freight is transported on pallets, crates, or other large handling units and normally requires a physical commercial or residential street address that a freight truck can access. A shipper may use a PO Box for billing or correspondence, but the delivery destination should be a valid physical address.

Can I pick up a CrossCountry Freight Solutions package?
Terminal pickup may be possible when arranged in advance. Contact customer service or the destination service center before traveling to the terminal. Provide the PRO number and ask whether the shipment has arrived, whether it has been placed on hold, which identification is required, and when the freight will be available.

What time does CrossCountry Freight Solutions open? (CrossCountry Freight Solutions Opening Hours)
CrossCountry Freight Solutions does not publish one universal opening schedule for every service center. Most freight operations take place Monday through Friday during local business hours, but office, dock, pickup, delivery, and customer-counter hours can differ. Use the locations page and call the appropriate terminal to confirm its current hours.

Does CrossCountry Freight Solutions deliver or pickup on Sunday or Saturday?
Standard LTL pickups and deliveries are generally performed Monday through Friday. Routine weekend service is not normally included. Saturday, Sunday, holiday, after-hours, or time-critical service may require advance approval, operational availability, and an additional charge.

How long does CrossCountry Freight Solutions delivery take?
Transit time varies by shipping lane. Direct regional routes may take only a few business days, while long-distance, partner-carrier, or interline shipments may take longer. Access the transit-time option through the CCFS Shipping Portal and enter the origin ZIP code, destination ZIP code, and planned shipping date for an estimate.

Does the estimated transit time include weekends and holidays?
Standard LTL transit estimates are normally calculated using scheduled service days rather than every calendar day. Weekends, observed holidays, weather closures, and days when a destination is not regularly serviced may not count as normal transit days.

Does CrossCountry Freight Solutions provide guaranteed delivery?
Ordinary transit estimates are planning estimates and should not automatically be treated as guaranteed appointments. Customers with a strict deadline should ask about time-critical or expedited service and obtain written confirmation of the service terms before shipping.

What is a CrossCountry Freight Solutions PRO number?
A PRO number is the carrier’s primary shipment-identification number. It is usually printed on the bill of lading, freight label, pickup confirmation, invoice, or shipping notification. This number is normally the fastest and most reliable reference for tracking and customer-service inquiries.

Why is my CrossCountry Freight Solutions tracking number not working?
The number may have been entered incorrectly, the freight may not have received its first scan, or the reference type may not match the number entered. Verify the PRO or freight bill number and try again later. Contact customer service if tracking remains unavailable after the shipment has been collected.

Why has my CrossCountry Freight Solutions tracking information stopped updating?
LTL freight may travel between terminals without a new customer-visible scan at every point. A pause can also result from weather, linehaul scheduling, a missed connection, an appointment requirement, an incorrect address, or an exception. Contact CCFS when there has been no update beyond the expected transit period.

What does “Arrived at Destination Terminal” mean?
This status generally means the freight has reached the service center responsible for final delivery. It does not necessarily mean the shipment is already on a delivery truck. The terminal may still need to unload, scan, sort, inspect, or schedule the shipment before delivery.

What does “Out for Delivery” mean?
“Out for Delivery” generally indicates that the shipment has been loaded onto a local route vehicle for a delivery attempt. Delivery can still be affected by route order, traffic, weather, receiving hours, equipment needs, or an unsuccessful attempt to contact the recipient.

Does CrossCountry Freight Solutions call before delivery?
A telephone call is not automatically included with every commercial delivery. Advance notification or an appointment is more common for residential, limited-access, construction-site, school, farm, or other special deliveries. Confirm that the correct telephone number is listed on the bill of lading.

Can I change the delivery address after my shipment has been picked up?
An address change or reconsignment may be possible, but it must be authorized by an eligible party and can result in additional charges or transit delays. Contact customer service immediately with the PRO number, original destination, requested destination, and account information.

Can I schedule a CrossCountry Freight Solutions delivery appointment?
Yes, when an appointment is required or requested. Contact the destination terminal or customer service with the shipment number and receiving availability. Appointment service, notification service, storage, redelivery, or limited-access charges may apply depending on the shipment terms.

Does CrossCountry Freight Solutions deliver to residential addresses?
Residential delivery may be available within the company’s service network. Because freight trucks are larger than parcel-delivery vehicles, the shipment may require an appointment, telephone notification, liftgate, driveway access review, or curbside delivery. Residential and liftgate charges may apply.

Will CrossCountry Freight Solutions bring freight inside my home or business?
Standard freight service is generally dock-to-dock or curbside rather than inside delivery. The driver may move the freight to the rear of the trailer or lower it with a liftgate when purchased, but carrying goods indoors, unpacking, assembling, or placing merchandise in a particular room normally requires a separately arranged service.

What happens if nobody is available to receive the freight?
The driver may be unable to complete delivery and return the shipment to the terminal. Redelivery, storage, appointment, or notification fees can apply. Contact the destination service center promptly to arrange another delivery date or request an authorized terminal pickup.

What should I inspect before signing for a CrossCountry Freight Solutions delivery?
Count the handling units and inspect the wrapping, cartons, pallets, crates, bands, and exposed merchandise. Note shortages or visible damage clearly on the delivery receipt before signing. Take photographs of the freight, packaging, labels, and damaged areas, and retain all packaging for a possible claim.

How do I file a CrossCountry Freight Solutions freight claim?
Use the claim resources available through the CCFS website or contact . A claim commonly requires the PRO number, bill of lading, delivery receipt, supplier invoice, repair or replacement documentation, photographs, and an explanation of the loss or damage.

Who should file a damage or shortage claim?
The party with the legal right to the shipment and financial interest in the goods generally files the claim. Depending on the sale and freight terms, this may be the shipper, consignee, owner, or third-party payer. Contact the seller or CCFS claims department when responsibility is unclear.

Can CrossCountry Freight Solutions transport hazardous materials?
CCFS offers hazardous-material transportation within applicable service areas, subject to carrier acceptance and government regulations. The shipper must properly classify, package, mark, label, document, and disclose the material. Contact CCFS before tendering hazardous freight to confirm service availability and requirements.

Does CrossCountry Freight Solutions provide liftgate service?
Liftgate-equipped delivery or pickup service may be available for locations without a loading dock or forklift. Request the service before pickup and include it on the bill of lading. An accessorial fee normally applies, and very large or unusually heavy freight may not be suitable for standard liftgate equipment.

Does CrossCountry Freight Solutions deliver during severe weather?
Severe weather, road closures, natural disasters, extreme temperatures, wildfires, and government restrictions can delay pickups, terminal transfers, and final deliveries. Check tracking updates and contact customer service when an area is experiencing a major disruption.

What information should I include when contacting CrossCountry Freight Solutions?
Provide the PRO or freight bill number, shipper and consignee names, origin and destination, pickup date, number of handling units, weight, purchase-order or bill-of-lading reference, and a clear description of the issue. Include photographs and delivery documents when reporting damage or a shortage.

Is CrossCountry Freight Solutions the same as Cross Country Courier?
Cross Country Courier was an earlier company name. The business began as CrossTown Delivery in 1980, became Cross Country Courier in 1990, and was renamed CrossCountry Freight Solutions in 2012 as its freight network and LTL services expanded.

Summary
CrossCountry Freight Solutions provides regional and long-distance LTL freight services through a growing network of service centers. Customers can track freight with a PRO or reference number through the official CCFS tracking portal. For delayed shipments, appointments, terminal pickup, billing, claims, or special delivery requirements, contact customer service or the responsible local terminal.