Flock Freight Tracking, Delivery & Contact Info

Flock Freight is a U.S. freight technology company founded in 2015. It specializes in Shared Truckload shipping, using patented pooling technology to combine compatible shipments traveling along similar routes. This approach helps businesses access truckload-level service while paying only for the trailer space they need. Flock Freight also provides less-than-truckload, full truckload, partial truckload, freight consolidation, online booking, shipment tracking, and logistics support services.

How to Track Flock Freight Package (Where is my Flock Freight package?)

Track Flock Freight Package & Parcel Here

Flock Freight shipments can be tracked through the Flock Platform, an emailed receiver-tracking link, or the carrier’s tracking system when a partner carrier is handling the load.

1. Open the official Flock Freight tracking page in your browser.

2. Select the tracking situation that applies to you, such as having a Flock account, needing account access, or tracking an incoming shipment as the receiver.

3. If you have a Flock Freight account, click Log In and Track and sign in to the Flock Platform.

4. Open the Active Shipments section from the navigation menu or dashboard.

5. Find the shipment you want to monitor and open its shipment details.

6. Review the tracking timeline for updates such as Ordered, Dispatched, Picked Up, In Transit, and Delivered.

7. Check the estimated delivery date, last reported city and state, shipment route, current location, pickup information, and delivery appointment details when available.

8. If your company uses Flock Freight but you do not have a login, ask an authorized user within your organization to invite you to the Flock Platform.

9. Follow the account invitation sent to your email address, create your password, and then open Active Shipments to view your company’s loads.

10. If you are the receiver, check your email for a Flock Freight shipment notification containing a View and Track Shipment button.

11. Open the receiver-tracking link to access limited, read-only shipment details without requiring full access to the shipper’s account.

12. If you did not receive a tracking email, ask the shipper to open the shipment in the Flock Platform and use the Share Tracking option.

13. For an LTL shipment handled by a partner carrier, locate the PRO number, bill of lading number, pickup number, or carrier tracking number on your shipping documents.

14. Use that number on the final carrier’s website if Flock Freight directs you to carrier-specific tracking.

15. Contact Flock Freight at (855) 744-7585 or use its contact form if the tracking page has not updated, the load is delayed, or the shipment information appears incorrect.

Understanding Flock Freight Tracking Updates

Ordered: The shipment has been confirmed, and the customer has authorized Flock Freight to arrange transportation.

Dispatched: A carrier has agreed to transport the shipment and has dispatched a truck toward the pickup location.

Picked Up: The carrier has collected the freight from the designated origin.

In Transit: The shipment is moving toward its destination. The tracking page may show the most recently reported city and state.

Estimated Delivery: This is Flock Freight’s current estimate based on the scheduled pickup date, shipment distance, carrier progress, and normal transit time. Unless a guaranteed service was specifically purchased, the estimate should not be treated as a guaranteed delivery appointment.

Delivered: The carrier has reached the destination and reports that the freight was unloaded. Customers should review the delivery receipt and proof of delivery for exceptions, shortages, or visible damage.

Why Is My Flock Freight Tracking Not Updating?

Tracking may temporarily stop updating when the driver has not submitted a new location report, the carrier’s electronic tracking connection is delayed, the truck is traveling through an area with weak mobile service, or a pickup or delivery appointment is being rescheduled. Updates may also be delayed overnight, on weekends, or while shipment documents are being processed.

If there has been no meaningful update for an extended period, contact Flock Freight with your shipment number, PRO number, bill of lading number, pickup location, destination, scheduled delivery date, and the name of the shipper or receiver.

Flock Freight Delivery Times & Schedule

Flock Freight does not use one universal delivery timetable for every shipment. Transit time depends on the origin, destination, mileage, freight mode, carrier availability, pickup schedule, weather, traffic, required appointments, and whether special services are requested. FlockDirect Shared Truckload freight generally remains on the same truck from pickup to delivery, reducing the terminal transfers commonly associated with traditional LTL shipping. Full truckload and Shared Truckload shipments may therefore move more directly, while standard LTL freight can require additional handling and terminal time. The estimated delivery shown in the Flock Platform is a planning estimate unless guaranteed service is stated in the shipment agreement.

Flock Freight Weekday Hours: Freight pickups and deliveries are normally arranged Monday through Friday during the operating hours specified by the shipper, receiver, warehouse, distribution center, or carrier. Exact appointment times are shipment-specific. Flock Freight does not publish one company-wide delivery-hour schedule for every customer.

Flock Freight Weekend Hours: Saturday or Sunday pickup and delivery may be possible when arranged in advance and accepted by the carrier and facility. Weekend service is not automatic and may involve additional charges, limited carrier availability, or special appointment requirements.

How Long Does Flock Freight Delivery Take?

There is no fixed delivery time for every Flock Freight shipment. A regional shipment may arrive within a few business days, while a long-distance or multi-state load may take longer. The freight mode also matters. Full truckload and FlockDirect Shared Truckload services generally follow more direct routes, while traditional LTL shipments may pass through carrier terminals and require additional handling.

The most reliable estimate is the delivery date displayed in the Flock Platform or the receiver-tracking page. Customers should remember that weather, road closures, equipment problems, loading delays, missed appointments, holiday schedules, and incorrect shipment information can affect delivery.

Does Flock Freight Offer Guaranteed Delivery?

An estimated delivery date is not automatically a guaranteed delivery date. Flock Freight’s tracking glossary explains that estimated delivery is based on the scheduled pickup date, distance, and standard transit time. Shippers requiring a strict delivery deadline should discuss guaranteed or time-critical service options with Flock Freight before booking and confirm any guarantee in the rate confirmation or shipment agreement.

Flock Freight Contact & Customer Service Info

Flock Freight provides support through its telephone line, online contact form, customer help center, carrier support resources, account representatives, and offices in California and Illinois.

• Phone number: (855) 744-7585
• Email: Flock Freight does not prominently publish a general customer-service email address. Use the official Flock Freight contact form or contact your assigned account representative.
• Mailing Address: Flock Freight, Inc., 701 S Coast Hwy 101, Encinitas, CA 92024, United States
• Chicago Office: 318 N Carpenter St, Chicago, IL 60607, United States
• Social Medias: LinkedIn, Facebook, X, and YouTube

How to Contact Flock Freight About a Shipment

Before contacting customer service, collect the following information:

1. Flock Freight shipment or order number.

2. PRO number, bill of lading number, or carrier tracking number.

3. Shipper’s company name and pickup address.

4. Receiver’s company name and delivery address.

5. Scheduled pickup and delivery dates.

6. Number of pallets, freight weight, and commodity description.

7. Current tracking status or last known location.

8. Details about any delay, missed appointment, damage, shortage, or billing issue.

9. Photographs of damaged freight, packaging, seals, or trailer condition when applicable.

10. Copies of the bill of lading, delivery receipt, proof of delivery, invoice, and rate confirmation when relevant.

Providing complete information helps the support team locate the shipment and investigate the issue more quickly.

Flock Freight FAQ

Is there a Flock Freight location or branch near me?
Flock Freight lists offices in Encinitas, California, and Chicago, Illinois. These are business offices rather than public parcel counters or retail shipping stores. Visit the official Flock Freight contact page for current office addresses and assistance.

Can Flock Freight ship or deliver to a PO Box?
Flock Freight transports palletized and commercial freight by truck, so deliveries generally require a physical location where a commercial vehicle can safely access a dock, warehouse, business, residence, jobsite, or other approved unloading area. A PO Box alone cannot accept truck freight.

Can I pick up a Flock Freight package?
Freight pickup may be possible from a carrier terminal or another approved location, but it must be arranged in advance. Do not travel to a terminal or Flock Freight office without confirmation. Contact Flock Freight or the assigned carrier to request terminal pickup and ask which identification and shipment documents are required.

What time does Flock Freight open? (Flock Freight Opening Hours)
Flock Freight does not publish a single universal opening schedule for all support teams, carriers, facilities, pickups, and deliveries. Contact the company at (855) 744-7585 or use the official contact form to confirm current support availability. Warehouse and delivery hours are determined by the specific pickup or receiving facility.

Does Flock Freight deliver or pick up on Sunday or Saturday?
Weekend delivery or pickup may be available when requested in advance and approved by the carrier and facility. It is not included automatically with every shipment. Weekend service can require a special appointment and may result in an additional charge.

What tracking number does Flock Freight use?
Depending on the shipment, tracking may use a Flock Freight shipment number, order number, PRO number, bill of lading number, pickup number, or partner-carrier tracking number. The required identifier can usually be found in the Flock Platform, booking confirmation, bill of lading, rate confirmation, or receiver email.

Can I track Flock Freight without an account?
Yes. A receiver can track an incoming shipment through the read-only tracking link sent by email. The shipper can also open the shipment in the Flock Platform, click Share Tracking, and send the generated link to the receiver or another authorized party.

How do I get access to my company’s Flock Freight account?
Ask someone in your organization who already has access to invite you as a user. You will receive an email containing instructions for creating a password and accessing your company’s active shipments.

What should I do if I did not receive the Flock Freight tracking email?
Check your spam, junk, promotions, and quarantine folders. Confirm that the shipper entered the correct receiver email address. The shipper can also resend or manually share the tracking link from the shipment page.

Why does my tracking show an estimated delivery instead of a confirmed appointment?
The estimated delivery date is calculated from the pickup schedule, distance, standard transit time, and available tracking information. A confirmed delivery appointment is arranged separately with the receiver or delivery facility when an appointment is required.

What should I do if my Flock Freight shipment is late?
Review the latest tracking event and estimated delivery date, then contact Flock Freight or your account representative. Provide the shipment number, PRO number, origin, destination, original appointment, last tracking update, and any operational deadline affected by the delay.

What happens if the driver misses the pickup?
Contact Flock Freight immediately. Confirm that the freight is ready, the pickup facility is open, the address is correct, and the driver has the required pickup number. Flock Freight can investigate the missed pickup and coordinate a new carrier or appointment when necessary.

Does Flock Freight deliver to residential addresses?
Residential freight delivery may be possible, but it must be disclosed when the shipment is quoted and booked. Residential delivery can require additional services such as a liftgate, delivery appointment, limited-access service, inside delivery, or driver assistance. Extra fees may apply.

Does Flock Freight provide liftgate delivery?
Liftgate service may be requested when the pickup or delivery location does not have a loading dock or forklift. It must be included during booking so Flock Freight can assign suitable equipment. Liftgate availability and charges depend on the carrier and location.

Can Flock Freight deliver inside a building?
Standard freight delivery generally ends at the dock, curb, or normal unloading area. Inside delivery, room-of-choice service, unpacking, and installation are not normally included unless specifically arranged. Ask for the required service before booking because additional charges and restrictions may apply.

What is FlockDirect Shared Truckload?
FlockDirect is Flock Freight’s Shared Truckload service. It combines compatible freight from different shippers onto one truck traveling along an optimized route. Unlike traditional hub-and-spoke LTL shipping, FlockDirect freight is generally designed to remain on the same truck from pickup to delivery.

Is Flock Freight an LTL carrier?
Flock Freight is a freight brokerage and technology company that arranges multiple transportation modes, including less-than-truckload, Shared Truckload, partial truckload, and full truckload. The physical transportation may be performed by a carrier within Flock Freight’s network.

What is the difference between Shared Truckload and LTL?
Traditional LTL freight can move through multiple terminals and may be unloaded and reloaded several times. Shared Truckload combines compatible shipments on an optimized truck route and is designed to reduce terminal handling. This may help lower the likelihood of damage, delay, and loss.

Can I change the delivery address after pickup?
An address change may be possible, but it must be approved by Flock Freight and the carrier. A change can affect mileage, route planning, delivery time, equipment availability, and pricing. Contact support immediately and do not assume the driver can accept instructions directly from the receiver.

Can I reschedule a Flock Freight delivery?
Yes, but rescheduling must be coordinated with Flock Freight, the carrier, and the receiving location. Storage, redelivery, detention, layover, or appointment-change fees may apply when the carrier has already arrived or committed resources to the original appointment.

What should I do if my freight arrives damaged?
Inspect the freight before signing the delivery receipt. Note all visible damage, missing items, crushed packaging, broken pallets, punctures, wet cartons, shifted freight, or seal discrepancies on the delivery receipt. Take clear photographs and retain the packaging. Contact Flock Freight promptly for claim instructions.

What should I do if part of the shipment is missing?
Write the shortage on the delivery receipt before signing, record the pallet and item counts, photograph the delivered freight, and compare the delivery against the bill of lading and packing list. Contact Flock Freight with the shipment details and supporting documents.

How do I obtain proof of delivery?
Open the completed shipment in the Flock Platform and check the shipment documents or delivery information. If proof of delivery is not available online, request it from your Flock Freight account representative or customer service.

Can I cancel a Flock Freight shipment?
A shipment may be canceled before pickup, but cancellation fees may apply if a carrier has already been dispatched, reserved equipment, arrived at the facility, or incurred costs. Contact Flock Freight immediately rather than simply refusing the truck.

Does Flock Freight transport individual consumer parcels?
Flock Freight primarily handles commercial freight, palletized goods, and truck transportation rather than small consumer parcels typically handled by postal and parcel carriers. Businesses needing to ship cartons, envelopes, or individual e-commerce packages may need a parcel carrier instead.

Does Flock Freight handle international shipments?
Flock Freight’s core services focus on freight transportation in the United States. Cross-border requirements should be discussed directly with the company before booking because availability depends on the route, carrier network, customs requirements, equipment, and commodity.

Does Flock Freight transport hazardous materials?
Hazardous-material shipments may be subject to strict carrier, documentation, packaging, labeling, equipment, and regulatory requirements. Shippers must disclose the correct hazardous-material classification before receiving a quote. Contact Flock Freight to confirm whether the specific commodity and lane can be accepted.

Can I contact the driver directly?
Driver contact availability depends on the shipment and carrier. Customers should normally communicate through Flock Freight or the assigned account representative so instructions, appointment changes, and shipment exceptions are properly documented.

How can a receiver share delivery instructions?
Send the instructions to the shipper or Flock Freight before delivery. Include receiving hours, appointment requirements, dock information, entrance details, gate codes, contact names, telephone numbers, equipment restrictions, and any special unloading requirements.

What information should I include when contacting Flock Freight support?
Include the shipment number, PRO or bill of lading number, shipper and receiver names, pickup and delivery addresses, scheduled dates, current tracking status, pallet count, freight description, and a clear explanation of the problem. Attach photographs and documents when reporting damage, shortages, billing disputes, or accessorial charges.

Summary
Flock Freight provides Shared Truckload, LTL, partial truckload, and full truckload transportation through its technology platform and carrier network. Customers can track freight through the Flock Platform or a shared receiver link. Delivery schedules vary by lane and appointment, while support is available by phone, contact form, customer help resources, and assigned account representatives.