Freightquote Tracking, Delivery & Contact Info

Freightquote is an online freight service provider and licensed transportation property broker founded in 1998. The company allows businesses to compare rates, book transportation and manage shipments through a network of contracted carriers. Freightquote became part of C.H. Robinson in 2015, giving customers access to expanded logistics technology and carrier capacity. Its services include less-than-truckload, truckload, parcel, expedited, flatbed, temperature-controlled and cross-border freight shipping.

How to Track Freightquote Package (Where is my Freightquote package?)

Track Freightquote Package & Parcel Here

Freightquote shipments can be tracked online using the Freightquote.com tracking number from your confirmation email or by signing into your customer dashboard.

1. Open Freightquote’s official tracking page in your browser.
2. Locate the field labeled Freightquote.com tracking number.
3. Enter the alphanumeric Freightquote tracking number included in your shipment confirmation or tracking email.
4. Submit the tracking form to display the latest information Freightquote has received from the selected carrier.
5. If you have a Freightquote account, sign in to your Freightquote dashboard.
6. Find the shipment by scrolling through your recent orders or searching with the Freightquote order number.
7. Select the shipment and click Track Shipment beneath the carrier information.
8. Review the current status, pickup information, carrier updates, estimated transit details, delivery confirmation and reported delays.
9. Enable email or text-message notifications from the shipment details page when those notification options are available.
10. If no tracking information appears, confirm that the number entered is the Freightquote.com tracking number rather than only a pickup number, BOL number or carrier PRO number.
11. Allow time for the selected carrier to collect and transmit its first tracking scan. Information may not appear immediately after booking.
12. Contact Freightquote customer service if the shipment has been collected but no updates appear, the estimated delivery information looks incorrect or the freight is overdue.

A Freightquote shipment may have several reference numbers. The numeric order number identifies the booking in your account, while the alphanumeric Freightquote.com tracking number can be used on the public tracking page. The carrier may also assign a PRO number when the freight is picked up. This is the carrier’s primary tracking reference and normally appears on a barcode sticker attached to the freight and Bill of Lading.

Freightquote Delivery Times & Schedule

Freightquote is a freight broker rather than the company that physically drives every shipment. Pickup and delivery schedules are therefore controlled by the carrier selected during booking. Standard less-than-truckload carriers generally operate Monday through Friday from approximately 8:00 a.m. to 5:00 p.m. local time. Deliveries commonly occur during the morning, while pickups often take place later in the day. Transit dates displayed when quoting are estimates unless a guaranteed service is specifically purchased. Residential, limited-access, inside or appointment deliveries may require the carrier to call the recipient before arrival. Weather, terminal congestion, incorrect shipment details, missed pickups, customs inspections and carrier delays can affect the schedule.

Freightquote Weekday Hours: Freightquote shipping experts are generally available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Standard LTL carrier pickup and delivery hours are commonly Monday through Friday, 8:00 a.m. to 5:00 p.m. local time.

Freightquote Weekend Hours: Standard freight pickups, deliveries and Freightquote support are generally not scheduled on Saturday or Sunday. Weekend service may be available only through certain carriers, locations or specially arranged expedited services and may involve an additional charge.

Freightquote Contact & Customer Service Info

Customers can contact Freightquote for help with tracking, quotes, bookings, shipment changes, carrier communication, invoices, payment adjustments, claims and delivery problems.

• Phone number: 1-866-851-5477
• Email: Use the official Freightquote customer service page to access its email form or live chat.
• Mailing Address: Freightquote, 901 West Carondelet Drive, Kansas City, MO 64114, United States
• Social Medias: LinkedIn, Facebook, X/Twitter and YouTube

When contacting support, have your Freightquote order number, tracking number, carrier name, pickup and delivery addresses, scheduled dates and a description of the problem ready. For damaged or missing freight, retain the Bill of Lading, delivery receipt, photographs, invoices and packaging until Freightquote or the carrier provides further instructions.

Freightquote FAQ

Is there a Freightquote location or branch near me?
Freightquote primarily provides online freight quoting, booking and shipment-management services rather than operating a nationwide network of public retail branches. Visit the official Freightquote customer service page for assistance. Freight may also be dropped off at or collected from the selected carrier’s terminal when terminal service has been arranged.

Can Freightquote ship or deliver to a PO Box?
Standard freight shipments cannot normally be delivered directly to a PO Box. LTL and truckload carriers require a physical street address with enough access for a commercial vehicle. Provide a residential, commercial, warehouse or carrier-terminal address and select any required services, such as residential delivery, liftgate service or inside delivery.

Small parcel availability may depend on the parcel carrier selected through Freightquote. The final carrier’s addressing rules determine whether a particular postal address is acceptable.

Can I pick up Freightquote package?
Yes. A Freightquote shipment may be booked for pickup at the selected LTL carrier’s terminal. The carrier should contact you when the freight is ready and provide the terminal address, operating hours, PRO number and required documents.

You may need a government-issued photo ID and a copy of the Bill of Lading. Confirm the terminal’s instructions before traveling because freight must usually be collected within a limited number of days to avoid storage charges. Bring a suitable vehicle and equipment for safely securing the freight.

What time does Freightquote open? (Freightquote Opening Hours)
Freightquote’s online quoting, account and tracking tools are available 24 hours a day. Freightquote shipping experts are generally available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Individual carrier terminals may have different opening hours, so call the terminal before dropping off or collecting freight.

Does Freightquote deliver or pickup on Sunday or Saturday?
Standard LTL and truckload pickups and deliveries are generally performed Monday through Friday. Saturday or Sunday service is not part of most standard freight rates. Certain carriers may offer weekend, expedited or specially arranged service for an additional fee, but availability must be confirmed before booking.

How long does Freightquote delivery take?
Delivery time depends on the selected carrier, origin, destination, freight service, shipment size and any special requirements. Local or regional LTL shipments may take only a few business days, while longer-distance, cross-border or economy shipments can take longer.

The transit time shown during quoting is normally an estimate. The pickup date is generally not counted as a transit day, and weekends and holidays may also be excluded. Guaranteed transit must be specifically selected when available.

Does Freightquote guarantee delivery dates?
Regular Freightquote carrier transit estimates are not guaranteed. Carriers make reasonable efforts to meet the displayed schedule, but pickup and delivery may be affected by capacity, weather, terminal operations, address problems and other circumstances.

Some quotes may offer guaranteed transit service. A guaranteed transit service applies to the carrier’s stated transit period and does not necessarily guarantee that the original pickup will occur at a particular time.

Why is my Freightquote tracking number not working?
The shipment may not have received its first carrier scan, the tracking data may not yet have been transmitted to Freightquote or the wrong reference number may have been entered. Check the confirmation email for the alphanumeric Freightquote.com tracking number.

Customers who are signed in can also locate the shipment using its order number. If the freight has already been collected and tracking remains unavailable, contact Freightquote with the order number, carrier name and scheduled pickup date.

Where can I find my Freightquote tracking number?
The Freightquote.com tracking number is included in the shipment tracking or confirmation email sent after booking. It is an alphanumeric number that can be entered on Freightquote’s public tracking page without signing into an account.

Your confirmation page and Freightquote dashboard also contain the numeric order number. The carrier’s PRO number is typically assigned when the driver collects the shipment.

What is a Freightquote PRO number?
A PRO number is the carrier’s primary freight tracking number. It is generally assigned during pickup and printed on a barcode sticker placed on the freight and Bill of Lading. The carrier uses this number to identify the load from pickup through delivery.

The PRO number is different from the Freightquote order number and Freightquote.com tracking number. It can be particularly useful when speaking directly with the carrier about a shipment.

Can I track Freightquote without an account?
Yes. Open the official Freightquote tracking page and enter the Freightquote.com tracking number included in the tracking email. An account is not required for this tracking method.

Signing into an account provides additional shipment-management features, including access to recent orders, shipping documents, notifications and delivery information.

Can I change the Freightquote delivery address?
Address changes are not guaranteed after a shipment has been booked or collected. Contact Freightquote as soon as possible with the order number, original address and requested new address.

A change may require carrier approval and could produce a new rate, reconsignment fee, redelivery charge or delivery delay. Do not send the freight to a different location until Freightquote confirms that the booking has been updated.

Can I cancel a Freightquote shipment?
Sign into your Freightquote dashboard, select the booked shipment and use the cancellation option when it is available. Timing is important. A shipment generally cannot be cancelled online when the request is made within eight hours of the scheduled pickup.

Contact customer service for assistance with late cancellation requests. Carrier dispatch, attempted-pickup or cancellation fees may apply depending on the shipment’s status.

Can Freightquote arrange same-day pickup?
Freightquote may request same-day pickup when a shipment is booked before approximately 2:00 p.m., but acceptance is not guaranteed. Availability depends on the selected carrier, location, equipment, freight preparation and local dispatch schedule.

The freight should be completely packaged, labeled and ready before the driver arrives. The Bill of Lading should also be printed and available.

Does Freightquote provide packaging?
No. Standard LTL carriers do not package freight or normally provide pallets at pickup. The shipper must properly box, crate, palletize, protect and label the cargo before the driver arrives.

Include the packaging and pallet weight when entering shipment details. Incorrect dimensions, weight or freight class can result in delays and additional carrier charges.

What happens if nobody is available for delivery?
The carrier may return the freight to its terminal and request a new delivery appointment. Redelivery, storage or attempted-delivery charges may be added to the shipment.

Monitor tracking updates and ensure that an authorized person is available during the carrier’s delivery window. Residential and appointment deliveries may require the carrier to contact the recipient in advance.

What should I do if my Freightquote shipment is delayed?
Check the public tracking page and your Freightquote dashboard for updated carrier information. Confirm that the pickup occurred and look for terminal, weather, appointment or address-related exceptions.

If the estimated date has passed without an update, contact Freightquote with the order number, tracking number, carrier name and delivery address. Freightquote can help obtain more information from the carrier.

What should I do if my Freightquote shipment arrives damaged?
Inspect the freight before signing the delivery receipt. Record visible shortages, punctures, crushing, broken wrapping, wet cartons or other damage directly on the delivery receipt and take clear photographs.

Do not write “received in good condition” if damage is visible. Keep the product, packaging, pallet, Bill of Lading, delivery receipt and purchase invoice, then contact Freightquote promptly for claim instructions.

Does Freightquote deliver internationally?
Freightquote provides shipping throughout the United States and offers services to, from and within Canada. Other North American or cross-border services may be available through specialized Freightquote solutions.

Cross-border shipments require additional documentation and may require a customs broker. Customs inspections, duties, taxes, missing paperwork and border congestion can extend the estimated delivery time.

Is Freightquote a carrier?
No. Freightquote is an online freight service provider and licensed transportation property broker. It compares services and rates from contracted carriers and helps customers book, manage and track shipments.

The selected carrier supplies the driver and equipment that physically pick up and deliver the freight.

Is Freightquote part of C.H. Robinson?
Yes. C.H. Robinson acquired Freightquote in 2015. Freightquote continues to operate as an online freight-booking service supported by C.H. Robinson’s logistics technology, expertise and contracted carrier network.

What information should I include when contacting Freightquote support?
Include the Freightquote order number, Freightquote.com tracking number, carrier PRO number if available, carrier name, pickup and delivery addresses, contact names, scheduled dates and a concise explanation of the problem.

For billing issues, include the invoice number and disputed charge. For loss or damage, include photographs, the signed delivery receipt, Bill of Lading, commercial invoice, packing list and repair or replacement documentation.

Summary
Freightquote allows businesses to compare carriers, book freight and monitor LTL, truckload and parcel shipments online. Track a shipment with the Freightquote.com tracking number or through your account dashboard. Standard freight service generally operates on weekdays, while terminal pickups, appointments and weekend services must be arranged with the selected carrier. Customer assistance is available by telephone, live chat and Freightquote’s online contact form.