Fliway Tracking, Delivery & Contact Info

Fliway is a New Zealand transport and logistics company providing domestic freight, home delivery, warehousing, international forwarding and specialised supply-chain services. Established more than 45 years ago, the company developed a nationwide network capable of handling parcels, pallets, bulky goods and full truckloads. Fliway became part of NZ Post in 2022, strengthening the group’s ability to transport large and oversized items. Its services support retailers, manufacturers, importers, exporters and residential customers throughout New Zealand.

How to Track Fliway Package (Where is my Fliway package?)

Track Fliway Package & Parcel Here

You can track a Fliway shipment online using the consignment note, tracking, waybill or UPS number supplied by the sender, retailer or Fliway representative.

1. Open the official Fliway Track and Trace page in your browser.
2. Locate the tracking search field shown on the page.
3. Enter your Fliway consignment note number exactly as it appears on your shipping documents, dispatch email or delivery notification.
4. Remove unnecessary spaces before or after the number if the tracking system does not recognize it.
5. Select the tracking or search button to retrieve the shipment record.
6. Review the current shipment status, quantity, transit information and estimated delivery date when available.
7. After delivery, check the tracking page for the delivery date, time, receiver details or proof-of-delivery information.
8. Customers may also use the Track & Trace fields on the Fliway homepage. The homepage supports searches using a consignment note, tracking number, waybill number or UPS number.
9. If your number produces no result, confirm that the sender has provided a Fliway number rather than a retailer’s internal order number.
10. Allow time after pickup for the first tracking scan to appear, particularly when a shipping label has only recently been created.
11. If tracking has not updated for an unusually long period, contact Fliway or the sender and provide the complete consignment number.
12. For home deliveries, monitor any email or text notifications from Fliway because these may contain a link for viewing shipment details or arranging a delivery date.

Fliway Tracking Number Format

A Fliway shipment may be identified by a consignment note, connote number, tracking number, waybill number or associated UPS number. The exact length and format depend on the service used and the account that created the shipment. Enter the entire reference without changing its letters, numbers, hyphens or leading zeros.

Do not use a store order number unless the retailer specifically confirms that it is also the carrier tracking number. When several references appear in an order confirmation, look for wording such as “Fliway tracking,” “consignment,” “connote,” “waybill” or “carrier reference.”

What Do Fliway Tracking Statuses Mean?

Booking Created: The sender has entered the shipment into Fliway’s system, but the freight may not yet have been physically collected or scanned at a depot.

Collected or Picked Up: Fliway or an approved transport partner has collected the shipment from the sender.

In Transit: The consignment is moving between Fliway branches, depots, warehouses or delivery regions.

Received at Depot: The freight has arrived at a Fliway facility and may be waiting for sorting, transfer or local delivery scheduling.

Delivery Date Offered: Fliway has offered the recipient an available delivery date, usually through an email, text message or home-delivery booking link.

Delivery Booked: A delivery appointment or preferred delivery date has been confirmed.

Out for Delivery: The shipment has been assigned to a local delivery vehicle and is expected to be delivered during the current delivery run.

Close to Home: The delivery vehicle may be approaching the recipient’s area. This notification does not necessarily provide an exact arrival time.

Delivered: Fliway has recorded the consignment as delivered. The tracking record may also show the delivery date, time, receiver or proof-of-delivery details.

Part Delivered: Some pieces in a multi-piece consignment have been delivered, while one or more pieces remain in transit or at a depot.

On Hold: The shipment has been temporarily stopped because Fliway requires additional information, delivery instructions, payment, customs clearance or another action.

Delivery Attempted: A driver attended the delivery address but could not complete delivery. The recipient may need to arrange another delivery date or contact the local branch.

Exception or Delayed: An operational issue has affected the shipment. Possible causes include severe weather, ferry disruption, road closures, damaged freight, missing address information or unusually high network volumes.

Why Is My Fliway Tracking Not Updating?

Tracking information may not update immediately after the sender creates a booking. The first physical scan commonly occurs when the freight is collected, accepted at a branch or processed for linehaul transportation. Weekend periods, public holidays and rural collection schedules can also create longer gaps between scans.

Large freight may move differently from a standard courier parcel. Pallets, furniture, appliances and oversized products can require specialist vehicles, depot transfers or an arranged home-delivery appointment. As a result, tracking may remain unchanged while the shipment is waiting for the next scheduled movement.

Check that you entered the complete consignment number and not the retailer’s order number. If the shipment is overdue or has shown no movement for several working days, contact the sender or Fliway with the consignment number, sender’s name, destination and a description of the goods.

Fliway Delivery Times & Schedule

Fliway delivery times depend on the pickup and destination postcodes, freight type, service selected, depot schedule and whether delivery requires an appointment. Major urban locations may receive service on normal business days, while rural and remote destinations may be served only on selected weekdays. Inter-island shipments can also require additional linehaul and ferry transit time. Large residential items may not be delivered immediately upon reaching the destination depot because Fliway may first contact the recipient to arrange a suitable date. Weather, road closures, peak-season volumes and public holidays can extend normal estimates.

Fliway Weekday Hours: Standard transport, pickup and delivery operations generally take place Monday through Friday during normal daytime business hours. Exact branch opening hours, cutoff times and local delivery schedules vary, so contact the relevant Fliway branch for confirmation.

Fliway Weekend Hours: Regular Saturday and Sunday service is not guaranteed. Weekend deliveries, collections or special movements may be available only by prior arrangement, under a specialised service or during exceptional peak-period operations. Contact the local branch before expecting weekend service.

How Long Does Fliway Delivery Take?

There is no single delivery period for every Fliway consignment. Transit estimates are determined by the origin, destination, postcode, freight dimensions, service type and local delivery frequency. A shipment moving between major centres may travel more quickly than freight destined for an outer suburb, rural community or remote area.

Home-delivery freight may also require the recipient to select or confirm a delivery date. The estimated date shown in tracking should therefore be treated as a target rather than a guaranteed appointment unless Fliway has specifically confirmed the booking.

For a route-specific estimate, use the delivery schedule tool available through the Fliway services page or contact the branch handling the consignment.

Does Fliway Offer Home Delivery?

Yes. Fliway provides home-delivery services for retailers, suppliers and other business customers. This service is commonly used for larger products that cannot easily travel through a standard parcel courier network, including furniture, appliances, exercise equipment and other bulky goods.

Recipients may receive an email or text message containing a link to shipment details and available delivery options. Depending on the service arranged by the sender, Fliway may ask the recipient to choose a delivery date or provide access instructions.

Home delivery does not automatically include installation, assembly, packaging removal, upstairs placement or disposal of an old product. Those services must be specifically purchased or arranged by the retailer or sender.

Preparing for a Fliway Home Delivery

Confirm that the delivery address, mobile number and email address supplied to the retailer are correct. Monitor your messages for a delivery offer or booking request, and respond promptly when Fliway asks you to select a date.

Before the vehicle arrives, measure entrances, hallways, staircases and lifts to ensure that the item will fit. Clear obstacles from the driveway and delivery route, secure pets and make sure an authorised adult is present when a signature or supervised delivery is required.

Large Fliway vehicles may require safe and practical access. Tell Fliway in advance about narrow roads, steep driveways, low branches, weight-restricted bridges, apartment access rules, loading docks, parking limitations or construction near the property.

Inspect the exterior of the freight before accepting it. If there is obvious damage, note it on the delivery documentation, take photographs and contact the retailer or sender promptly.

Fliway Contact & Customer Service Info

Customers can contact Fliway for tracking assistance, delivery questions, quotations, booking changes, branch details, freight claims and other transport or logistics enquiries.

• Phone number: 0800 FLIWAY or 0800 354 929. Auckland Transport and Home Delivery can also be reached at +64 9 255 4600.
• Email: [fliwayenquiries@fliway.com](mailto:fliwayenquiries@fliway.com) for general enquiries and quotations. Customers can also use the official Fliway contact and branch page.
• Mailing Address: Fliway Transport Limited, P.O. Box 73-011, Auckland International Airport, New Zealand.
• Auckland Street Address: 66 Westney Road, Westney Industrial Park, Māngere, Auckland 2022, New Zealand.
• Social Medias: Follow Fliway Group on LinkedIn for company updates, services, employment information and logistics news.

How to Contact a Local Fliway Branch

Visit the official Fliway Contact Us page and select the branch nearest to your location. The page provides available street addresses, telephone numbers, email contacts and local management information.

Fliway operates branches serving locations including Auckland, Whangārei, Hamilton, Tauranga, Napier, New Plymouth, Palmerston North, Wellington, Nelson, Blenheim, Christchurch, Dunedin and Central Otago. Branch information can change, so confirm the current address and opening hours before travelling.

For a booking cancellation or amendment, Fliway advises customers to call the relevant local branch and quote the booking reference number.

What Information Should I Provide to Fliway Customer Service?

Provide the Fliway consignment or connote number, sender’s name, recipient’s name, complete delivery address and your preferred contact details. Explain whether your enquiry concerns tracking, a missed delivery, booking change, damaged freight, missing pieces or another issue.

For delivery problems, include the expected delivery date, the latest tracking status and any text or email notification received. For damage or loss, retain the packaging, take clear photographs and provide an item description, quantity, invoice or proof of value when requested.

How to Report a Lost or Damaged Fliway Shipment

Contact the seller or sender first because the business that booked the freight generally holds the transport account and may need to submit the formal claim. Report visible damage as soon as possible and preserve the original packaging until the claim has been reviewed.

Fliway’s claim documentation requests details such as the company name, postal address, contact person, consignment number, origin, destination, item description, damage description and claimed amount. Claim-related documents may be sent to [claim@fliway.com](mailto:claim@fliway.com) when instructed by Fliway.

Do not discard, repair or dispose of damaged products before receiving instructions. Fliway, the sender or an insurer may need photographs, an inspection or additional evidence.

Fliway FAQ

Is there a Fliway location or branch near me?
Fliway has a nationwide New Zealand branch network. Visit the official Fliway contact and branch directory to find the nearest listed centre, its address and local telephone number. Call before visiting because some depots are operational freight facilities rather than public retail counters.

Can Fliway ship or deliver to a PO Box?
Fliway primarily transports physical freight that requires delivery to a street address with suitable vehicle access. Large parcels, pallets and home-delivery goods cannot normally be delivered to a PO Box. Use a complete residential or commercial street address and include the recipient’s phone number. Confirm unusual address requirements with Fliway before booking.

Can I pick up a Fliway package?
Depot collection may be possible for some consignments, but it must be approved and arranged with the branch holding the freight. Do not travel to a depot based only on a tracking scan. Contact the relevant branch, provide your consignment number and wait for confirmation that the shipment is ready. Identification and collection authority may be required.

What time does Fliway open? (Fliway Opening Hours)
Fliway branches generally operate on weekdays during normal business hours, but opening times differ by location and department. Warehousing, transport and home-delivery teams may also have different hours. Check the official branch contact page and telephone the relevant depot before visiting.

Does Fliway deliver or pickup on Sunday or Saturday?
Standard deliveries and pickups are mainly scheduled on weekdays. Saturday or Sunday service is not guaranteed and may require a special arrangement or service agreement. Some additional weekend operations may occur during peak periods, but customers should contact their branch to confirm availability and possible charges.

Does Fliway deliver on public holidays?
Regular pickup, branch and delivery services are generally reduced or unavailable on New Zealand public holidays. Holiday shutdown periods and regional anniversary days can also affect individual branches. Check Fliway notices, tracking updates or contact the destination branch for the applicable schedule.

Does Fliway deliver to rural addresses?
Fliway serves destinations throughout New Zealand, including many rural areas. However, rural delivery frequency and transit times differ by postcode. Some locations may receive service only on selected weekdays, require delivery arrangements or involve an additional rural service period.

Does Fliway deliver internationally?
Fliway provides international air and ocean freight-forwarding services in addition to its domestic New Zealand network. International services can include freight coordination, customs-related support and connections through overseas partners. Contact Fliway for a quotation and service options for the origin, destination and cargo type.

Does Fliway transport large or oversized products?
Yes. Fliway specialises in freight that may be too large, long, heavy or awkward for an ordinary parcel courier network. Services can cover furniture, appliances, cartons, pallets, retail freight, specialised goods and other oversized items, subject to acceptance, packaging and vehicle-access requirements.

Can individuals book Fliway directly?
Many Fliway services are designed for business account customers, retailers and commercial shippers. Availability for a one-time personal shipment depends on the freight type, route and service required. Contact Fliway for a quotation and confirmation before taking freight to a branch.

Can I change my Fliway delivery address?
Address changes are not automatically available after dispatch. Contact the seller or the Fliway branch handling the shipment immediately. Fliway may require authorisation from the account holder, and a redirection can create extra charges or delay delivery.

Can I change my Fliway delivery date?
For eligible home deliveries, use the link in your Fliway email or text notification to review available dates. If you cannot use the link or need to change a confirmed appointment, contact the local branch as early as possible. Changes requested after freight has been loaded may not be possible.

Why has Fliway not contacted me to arrange delivery?
The freight may still be travelling to the destination depot, or Fliway may not have received the correct phone number or email address from the sender. Check spam and junk folders, review tracking and confirm your details with the retailer. Contact Fliway if tracking shows the freight at the destination branch without further instructions.

Will Fliway call before delivery?
Contact procedures depend on the service selected by the sender. Home-delivery recipients may receive email or text notifications and may be asked to choose a date. A driver telephone call is not guaranteed. Make sure the sender has supplied an active mobile number and follow the instructions in any delivery notification.

Do I need to be home for a Fliway delivery?
An authorised person may need to be present for large-item delivery, access to the property, inspection and signature. Authority-to-leave availability depends on the service and sender’s instructions. Do not assume that valuable, bulky or specialised freight will be left unattended.

What happens if I miss my Fliway delivery?
Tracking may show an attempted delivery, or Fliway may contact you with rebooking instructions. Call the destination branch with the consignment number. Redelivery may depend on vehicle availability and could involve an additional charge, particularly when the original attempt failed because no one was available or access was unsuitable.

Can Fliway leave my package at the door?
Only when authority to leave is permitted under the booked service and Fliway considers the location safe and accessible. Some freight requires a signature or supervised handover. Contact the sender or Fliway before delivery if you need to discuss unattended delivery instructions.

Does Fliway provide proof of delivery?
Proof-of-delivery information may be available after completion and can include the delivery status, date, time, receiver details or signature. Search the consignment through the official tracking page. Contact Fliway if a required delivery record is not visible.

What should I do if only part of my Fliway shipment arrived?
Check whether the consignment contains multiple pieces and whether tracking shows all pieces as delivered. Tell the driver about missing items when possible, note the shortage on the delivery record and contact the sender or Fliway. Provide the quantity received, quantity expected and descriptions of the missing pieces.

What should I do if Fliway tracking says delivered but I cannot find the item?
Check reception areas, loading docks, household members, neighbours and any approved safe place. Review the delivery time and receiver information in tracking. If the item remains missing, contact Fliway and the sender immediately with the consignment number and delivery address.

Does Fliway assemble or install delivered products?
Standard freight delivery does not necessarily include assembly, installation, connection, unpacking or removal of packaging. Fliway can provide specialised delivery and installation solutions when these have been arranged by the retailer or account customer. Confirm the included service with the seller before delivery.

Can Fliway remove my old appliance or furniture?
Removal is available only when the retailer or sender has specifically booked an appropriate service. Drivers cannot normally take away an old product without prior instructions, suitable capacity and any required safety preparation.

How should freight be packaged for Fliway?
Use packaging suitable for repeated handling, depot transfers, linehaul movement and the item’s weight. Secure goods inside strong cartons or to an appropriate pallet, protect corners and fragile surfaces, and apply clear labels. Ask Fliway about requirements for unusually heavy, fragile, oversized or dangerous goods.

Does Fliway carry dangerous goods?
Fliway may carry approved dangerous goods when the sender complies with applicable New Zealand transport laws and Fliway’s acceptance procedures. Prior approval may be required. Goods must be correctly classified, packaged, labelled and documented. Never book undeclared dangerous goods as ordinary freight.

Is Fliway owned by NZ Post?
Yes. NZ Post acquired Fliway Group New Zealand in March 2022. Fliway continues to provide specialised transport, home delivery, logistics and large-item services while operating as part of the wider NZ Post group.

Is Fliway the same as NZ Post?
Fliway is owned by NZ Post but maintains its own brand, transport network, tracking resources and specialist logistics operations. A shipment handled by Fliway should normally be tracked using the Fliway consignment number unless the sender specifically provides an NZ Post tracking number.

Is Fliway the same as UPS?
No. Fliway and UPS are separate logistics brands. Historically, Fliway participated in a New Zealand joint venture involving UPS express services. If your documentation contains a UPS number, use the appropriate carrier tracking system or contact Fliway to confirm which company is handling the current stage.

Summary
Fliway provides nationwide freight, oversized-item, home-delivery, warehousing and international logistics services throughout New Zealand. Customers can track consignments through Fliway’s official Track and Trace page using a connote, tracking, waybill or UPS number. For delayed freight, delivery bookings, depot collection or address changes, contact the relevant Fliway branch and provide the complete consignment reference.