Redwood Logistics Tracking, Delivery & Contact Info

Redwood Logistics is a Chicago-based fourth-party logistics provider founded in 2001 as Transportation Solutions Group. Through organic growth and strategic acquisitions, it developed into a supply-chain orchestration company offering freight brokerage, transportation management, shipment execution, warehousing, cross-border logistics, parcel technology, and system integration. Redwood combines logistics operations with its RedwoodConnect platform to help businesses manage carriers, freight movements, data, and supply-chain technology through one connected ecosystem.

How to Track Redwood Logistics Package (Where is my Redwood Logistics package?)

Track Redwood Logistics Package & Parcel Here

Redwood Logistics customers can track freight through the Redwood Portal or the appropriate LTL, SCS, parcel, carrier, or transportation-management platform assigned to their account.

1. Open the official Redwood Portal in your browser.

2. Enter the username associated with your Redwood Logistics customer, shipper, consignee, or carrier account.

3. Follow the login instructions and enter your password or other requested account-verification information.

4. After signing in, open the shipment, load, order, transportation, or tracking section displayed in your account dashboard.

5. Search using the Redwood shipment number, load number, order number, bill of lading number, purchase-order number, PRO number, reference number, container number, or customer reference supplied with the shipment.

6. Check the reference carefully before submitting it. Letters, numbers, spaces, hyphens, and leading zeros should match the booking confirmation, bill of lading, shipping label, dispatch email, or customer portal record.

7. Review the available shipment information, which may include order creation, carrier assignment, scheduled pickup, freight collection, terminal processing, line-haul movement, border crossing, customs clearance, estimated arrival, delivery appointment, completed delivery, and proof of delivery.

8. If your shipment was booked through Redwood’s LTL services, visit the official Redwood login directory and select the LTL portal listed for your account.

9. Supply-chain-services customers may need to select the SCS portal, while customers using a specialized Redwood business unit may need to open the corresponding portal shown on the login directory.

10. When Redwood has arranged transportation through an outside motor carrier, parcel carrier, railway, ocean line, airline, or final-mile provider, locate that carrier’s name and tracking reference in your shipment record.

11. Copy the carrier-issued PRO number, tracking number, bill of lading number, or container number and enter it on the operating carrier’s official tracking website for additional movement scans.

12. For Redwood Parcel shipments, tracking events may be delivered through the shipper’s integrated order-management, warehouse-management, e-commerce, or transportation-management system rather than through a public consumer tracking page.

13. If you do not have a Redwood Portal account, use the account-registration or contact option displayed on the login page, or ask the company that arranged the shipment to provide access.

14. If the shipment cannot be found, confirm whether you are using a Redwood reference or the underlying carrier’s reference. The two numbers may be different.

15. Contact Redwood Logistics or the shipment organizer when the tracking reference is rejected, no carrier has been assigned, the shipment is overdue, delivery was missed, or the status has stopped updating.

Redwood Logistics is primarily a business-to-business 4PL, freight-management, brokerage, technology, and supply-chain company. It is not a conventional parcel carrier with one universal public tracking box for every shipment. The correct tracking method depends on the Redwood service, customer account, transportation mode, and operating carrier.

Redwood Logistics Delivery Times & Schedule

Redwood Logistics delivery times depend on the transportation mode, route, carrier, freight class, shipment size, service level, customs requirements, pickup appointment, and consignee availability. Domestic truckload shipments may arrive within one to several business days, while LTL freight often takes several business days because it moves through terminals. Cross-border, intermodal, ocean, air, project-logistics, and international shipments can take longer. Redwood coordinates transportation, but the operating carrier performs much of the physical movement. Estimated dates may change because of weather, capacity shortages, traffic, terminal congestion, customs inspections, mechanical problems, holidays, appointment restrictions, or incomplete documents.

Redwood Logistics Weekday Hours: Redwood does not publish one universal operating schedule for every office, portal, warehouse, and transportation service. Corporate and administrative assistance is generally handled during normal weekday business periods, while carrier operations, shipment monitoring, warehouses, and transportation networks may operate beyond regular office hours. Contact Redwood or your assigned representative for the schedule applying to your account.

Redwood Logistics Weekend Hours: Saturday and Sunday pickup, transportation, tracking, warehouse, and delivery activity depends on the carrier, facility, service agreement, route, and appointment. Some freight continues moving throughout the weekend, but customer-service departments, administrative offices, receivers, and delivery locations may have reduced availability. Weekend pickup or delivery should be confirmed in advance.

Delivery estimates commonly vary by service:

Full truckload freight: Direct domestic truckload transportation may take approximately one to several business days, depending on mileage, driver hours, pickup timing, road conditions, and delivery appointments.

Less-than-truckload freight: LTL shipments may take several business days because freight can move through multiple terminals before reaching the destination service center.

Small-parcel shipping: Parcel timing depends on the selected parcel carrier and service level. Ground, express, overnight, two-day, and economy services have different delivery commitments.

Cross-border freight: Shipments between the United States, Canada, Mexico, or other markets may require additional time for customs documents, border processing, inspections, transfers, and broker coordination.

Intermodal transportation: Rail-and-truck shipments may take several days or longer, depending on rail schedules, terminal availability, drayage capacity, and destination appointments.

Air freight: Airport transportation can be comparatively fast, but collection, security screening, flight availability, customs clearance, and final delivery add to the total transit time.

Ocean freight: International ocean shipments may require several weeks when origin handling, sailing time, transshipment, customs processing, port release, and inland transportation are included.

Warehousing and distribution: Fulfillment and distribution timing depends on inventory availability, order cutoff times, warehouse staffing, picking requirements, carrier collection schedules, and the customer’s service agreement.

Final-mile delivery: Residential, commercial, job-site, and appointment deliveries depend on the final carrier’s route, access requirements, receiving hours, equipment needs, and recipient availability.

Redwood Logistics Contact & Customer Service Info

Redwood Logistics provides assistance through its corporate phone number, email address, online contact form, assigned account teams, customer portals, and specialized support systems.

• Phone number: 844-467-3396
• Email: [inquire@redwoodlogistics.com](mailto:inquire@redwoodlogistics.com)
• Mailing Address: Redwood Logistics, 1765 N. Elston Ave., Suite 216, Chicago, IL 60642, United States
• Contact Page: Redwood Logistics Contact Us
• Customer Login: Redwood Logistics Login Directory
• Social Medias: Facebook, LinkedIn, X/Twitter, Instagram, and YouTube.

When requesting assistance, provide the shipper and consignee names, Redwood account name, shipment or load number, bill of lading, PRO number, purchase order, carrier name, pickup date, origin, destination, expected delivery date, and a clear description of the issue. Include screenshots and shipping documents when appropriate.

Redwood Logistics FAQ

Is there a Redwood Logistics location or branch near me?
Redwood Logistics does not provide a conventional consumer store locator because its facilities and offices support commercial logistics, technology, brokerage, transportation-management, and warehousing operations. Use the official Redwood Logistics contact page to ask which office, warehouse, terminal, representative, or service partner handles your area.

Can Redwood Logistics ship or deliver to a PO Box?
Most freight and commercial logistics shipments require a complete physical address with suitable access for a truck, loading dock, forklift, liftgate, warehouse team, or authorized receiver. A PO Box generally cannot accept truckload, LTL, palletized, oversized, or commercial freight. A parcel shipment might be eligible when the selected final carrier supports PO Box delivery. Confirm the address requirements before shipping.

Can I pick up a Redwood Logistics package?
Pickup may be possible when the shipment is being held at an authorized carrier terminal, warehouse, distribution facility, or partner location. Approval must normally be arranged before arrival. Contact Redwood, the shipper, or the operating carrier to confirm release status, pickup hours, identification requirements, authorization documents, equipment needs, and possible storage or handling charges.

What time does Redwood Logistics open? (Redwood Logistics Opening Hours)
Redwood does not publish one opening time for every office, warehouse, portal, and service location. Corporate offices usually follow regular weekday business schedules, while shipment operations, carrier support, warehouses, and transportation networks may have extended hours. Contact the relevant Redwood team or facility before visiting or arranging a pickup.

Does Redwood Logistics deliver or pickup on Sunday or Saturday?
Weekend service depends on the operating carrier, customer agreement, warehouse, route, receiving location, equipment availability, and requested service level. Some freight moves during weekends, but a Saturday or Sunday pickup or delivery is not automatically included. Ask the shipment coordinator to confirm availability and any additional charge.

Does Redwood Logistics have a public tracking-number search?
Redwood primarily provides account-based logistics visibility rather than a single public tracking box. Customers can use the Redwood Portal or another system listed on Redwood’s login directory. When an outside carrier transports the shipment, public tracking may be available through that carrier’s website using its PRO, parcel, bill of lading, or container number.

Why is my Redwood Logistics tracking number not working?
The reference may be incorrect, newly created, assigned to a different Redwood portal, restricted to an account, or intended for the underlying carrier’s website. Confirm whether the number is a load number, order number, PRO number, bill of lading, purchase order, parcel tracking number, or customer reference. Ask the shipper which portal and reference should be used.

How do I create a Redwood Portal account?
Open the official Redwood Portal and use the available contact or registration option. Access may need to be approved by Redwood or your company’s account administrator. New customers can also submit a request through Redwood’s contact page.

What is a PRO number?
A PRO number is a freight-tracking reference commonly assigned to an LTL shipment by the operating carrier. It may appear on the bill of lading, freight invoice, shipping confirmation, pallet label, or Redwood shipment record. When available, it can often be entered on the carrier’s official website.

What is a bill of lading number?
A bill of lading number identifies the transportation document describing the shipment, shipper, consignee, cargo, quantity, and handling terms. It may help Redwood or the carrier locate a shipment, although it is not always the same as the carrier’s public tracking number.

What services does Redwood Logistics provide?
Redwood provides modern 4PL solutions, freight brokerage, transportation management, LTL and parcel shipment execution, truckload capacity, cross-border transportation, international logistics, project logistics, warehousing, distribution, supply-chain consulting, visibility, reporting, system implementation, integration, and logistics technology through RedwoodConnect.

Is Redwood Logistics a carrier?
Redwood is primarily a logistics provider, broker, 4PL, transportation manager, and supply-chain technology company. It arranges and manages shipments through networks of qualified transportation providers. The company shown as the operating carrier on the bill of lading or tracking record may be responsible for physically hauling the freight.

What is a 4PL logistics provider?
A fourth-party logistics provider coordinates multiple logistics services, carriers, systems, technology providers, warehouses, and supply-chain partners. Instead of handling only one transportation function, a 4PL can oversee broader supply-chain execution, integration, reporting, optimization, and management.

Does Redwood Logistics handle small parcels?
Yes. Redwood offers parcel-execution technology designed to support rating, shipping, label creation, tracking, status events, document transfers, carrier connections, and high-volume parcel management. However, physical parcel delivery is generally completed by a parcel carrier selected through the customer’s Redwood solution.

Does Redwood Logistics handle LTL freight?
Yes. Redwood provides LTL shipment execution and management services. These can include carrier selection, rate management, bill-of-lading creation, shipment booking, tracking, dashboards, freight audit, payment support, and exception management.

Does Redwood Logistics handle truckload freight?
Yes. Redwood arranges full-truckload and specialized freight transportation through its carrier network. Available equipment and services may include dry van, refrigerated or temperature-controlled transportation, flatbed, dedicated capacity, expedited shipping, and other solutions based on customer requirements.

Does Redwood Logistics provide international shipping?
Redwood provides international and cross-border logistics solutions. Service availability depends on the origin, destination, cargo, transportation mode, customs rules, trade restrictions, documentation, carrier coverage, and customer agreement.

Does Redwood Logistics handle customs clearance?
Redwood can coordinate cross-border and international supply-chain activities, but customs responsibilities vary by shipment and contract. Confirm whether Redwood, a customs broker, the importer, the exporter, or another party is responsible for classification, documentation, duties, taxes, inspections, and clearance.

Can individuals ship through Redwood Logistics?
Redwood’s services are mainly designed for businesses, manufacturers, retailers, distributors, importers, exporters, warehouses, and commercial shippers. Individuals may need to arrange transportation through a retailer, freight forwarder, moving company, marketplace seller, or business that maintains a Redwood account.

Can I change the delivery address after dispatch?
An address change may be possible, but it normally requires authorization from the shipper and coordination with Redwood and the operating carrier. Changes can result in reconsignment, redelivery, mileage, storage, customs, or administrative charges. Submit the request as early as possible and do not assume it is approved until written confirmation is received.

Can I reschedule a Redwood Logistics delivery?
Many commercial freight deliveries are appointment-based and may be rescheduled through Redwood, the shipper, consignee, or operating carrier. Availability depends on the shipment location, carrier route, terminal schedule, receiving hours, equipment, and contractual terms. Contact the coordinator before the original appointment whenever possible.

What does “shipment created” mean?
This usually means that an electronic shipping record or order has been created. It does not necessarily mean that the carrier has collected the freight. Additional updates should appear after carrier assignment, pickup, origin scan, warehouse receipt, or terminal acceptance.

What does “carrier assigned” mean?
Carrier assigned means Redwood or the shipper has selected the transportation provider expected to move the load. Pickup may still be pending, so check for a separate dispatched, picked-up, tender-accepted, or in-transit status.

What does “tender accepted” mean?
Tender accepted generally means that a carrier has agreed to transport the shipment under the offered load details. The freight may still be waiting for its scheduled pickup appointment.

What does “in transit” mean?
In transit indicates that the shipment is moving through the transportation network or progressing between facilities. Freight may be traveling on a truck, train, aircraft, or vessel, or waiting at a terminal, warehouse, border, port, or transfer location.

What does “out for delivery” mean?
Out for delivery generally means that the shipment has left the final carrier terminal or local facility and is scheduled for delivery. Commercial freight may still require an appointment, loading-dock access, unloading equipment, or an authorized receiver.

What does “delivery attempted” mean?
A delivery attempt may fail when the facility is closed, no authorized person is available, the address is incorrect, an appointment was not confirmed, access is restricted, unloading equipment is unavailable, or payment and documentation requirements have not been met. Contact Redwood or the carrier promptly to arrange another attempt.

Why has my Redwood Logistics shipment stopped updating?
Updates can pause while freight travels between tracking points, waits at a terminal, crosses a border, undergoes customs review, awaits an appointment, transfers between carriers, or moves by rail or ocean. Contact Redwood when the shipment is beyond its expected delivery window or when the status indicates an exception.

Does Redwood Logistics provide proof of delivery?
Proof of delivery may be available through the customer portal, shipment record, operating carrier, or assigned representative. It can include the delivery date, time, receiving location, consignee name, signature, stamp, photograph, or electronic delivery confirmation.

What should I do if my shipment arrives damaged?
Inspect the freight before signing the delivery receipt whenever possible. Photograph the cargo, packaging, pallet, seals, labels, trailer condition, and damaged areas. Record visible damage on the delivery receipt, retain the packaging, notify the shipper and Redwood immediately, and request the applicable freight-claim procedure.

What is concealed damage?
Concealed damage is damage discovered after the outer packaging has been opened even though no obvious damage was visible at delivery. Preserve the packaging and goods, take detailed photographs, notify the shipper and logistics provider promptly, and follow the carrier’s claim deadlines and inspection instructions.

What should I do if part of my Redwood shipment is missing?
Compare the delivered quantity with the bill of lading, packing list, pallet count, carton count, seal record, and delivery receipt. Record the shortage before signing when possible, take photographs, preserve all paperwork, and report the discrepancy immediately to Redwood, the shipper, and the operating carrier.

Who should file a freight claim?
The party entitled to file a claim can depend on the shipping contract, bill of lading, ownership of the goods, payment terms, and carrier rules. Contact Redwood and the shipper before filing so they can confirm the responsible claimant, required documents, deadlines, and submission process.

What documents are normally required for a freight claim?
Common documents include the bill of lading, freight bill, commercial invoice, packing list, delivery receipt, proof of value, repair estimate, photographs, inspection report, correspondence, and a written statement describing the loss, shortage, or damage. Requirements vary by carrier and claim type.

Can I obtain a delivery appointment time?
Appointment information may be visible in the Redwood Portal or available from the account representative, shipper, consignee, or final carrier. An estimated delivery date is not always a confirmed appointment. Verify the date, time window, facility instructions, and unloading requirements directly.

Does Redwood offer expedited shipping?
Expedited or time-sensitive transportation may be available depending on the route, equipment, shipment size, carrier capacity, and customer agreement. Contact Redwood with the origin, destination, dimensions, weight, commodity, ready time, and required delivery deadline to determine available options.

What information should I include when contacting Redwood Logistics support?
Include the Redwood account or customer name, shipment number, load number, order number, bill of lading, PRO number, purchase order, carrier name, shipper, consignee, origin, destination, pickup date, expected delivery date, commodity, and a concise description of the problem. Attach screenshots, photographs, delivery receipts, invoices, or other relevant documents.

Summary
Redwood Logistics is a business-focused 4PL and supply-chain provider founded in 2001. Customers can track shipments through the Redwood Portal, specialized Redwood login systems, integrated business platforms, or the operating carrier’s website. Delivery schedules and weekend services vary by mode and carrier. For assistance, contact Redwood by phone, email, online form, or an assigned account representative.