Scan Global Logistics Tracking, Delivery & Contact Info

Scan Global Logistics is a Denmark-based freight forwarder offering air, ocean, road, rail, warehousing, project cargo, and parcel solutions. Its roots date to Mahé Freight in 1975 and ScanAm Transport in 1989. The two businesses merged in 2007 to form Scan Global Logistics. The company has since developed an international network serving businesses and organizations across six continents with customized supply-chain and transportation services.

How to Track Scan Global Logistics Package (Where is my Scan Global Logistics package?)

Track Scan Global Logistics Package & Parcel Here

Track a Scan Global Logistics shipment online by entering its reference, HBL, HAWB, AWB, container number, or SGL shipment number in the official public tracking system.

1. Open the official Scan Global Logistics tracking page in your browser.

2. Locate the tracking search box displayed on the page.

3. Select the appropriate identification type when the system provides a choice. Scan Global Logistics can generally search using a reference number, House Bill of Lading (HBL), House Air Waybill (HAWB), Air Waybill (AWB), container number, or SGL shipment number.

4. Enter the shipment number exactly as it appears on your booking confirmation, shipping documents, commercial invoice, arrival notice, or message from the sender.

5. Check for unnecessary spaces, missing characters, or confusion between similar characters such as the number “0” and the letter “O.”

6. Click or tap the search button to retrieve the shipment record.

7. Review the available shipment details, which may include the origin, destination, estimated departure, estimated arrival, transportation mode, current milestone, and latest reported location.

8. For an ocean shipment, check whether the result contains container movements, port departure information, vessel details, transshipment updates, or an estimated port-arrival date.

9. For an airfreight shipment, look for airport acceptance, flight departure, transfer, arrival, customs-clearance, and release updates.

10. For road, parcel, or final-mile delivery, the tracking record may display collection, terminal processing, in-transit, out-for-delivery, delivery-attempt, and delivered milestones.

11. When public tracking does not find the shipment, confirm that the number belongs to Scan Global Logistics rather than an airline, ocean carrier, trucking company, courier, or final-mile delivery partner.

12. Customers with a mySGL account can also use the mySGL portal for enhanced shipment visibility, shipping documents, transport information, and management of multiple shipments.

Tracking events are not always posted in real time. Some milestones depend on information received from airlines, ocean carriers, customs authorities, terminals, subcontractors, or delivery partners. A shipment may therefore continue moving even when its online status has not changed recently.

Scan Global Logistics Delivery Times & Schedule

Scan Global Logistics does not use one universal delivery schedule because it provides several transportation services across different countries and trade lanes. Parcel and express deliveries may arrive within a few business days, while standard airfreight, road freight, rail freight, and ocean freight require different transit periods. Delivery time depends on the origin, destination, service level, cargo type, customs processing, carrier capacity, port or airport congestion, weather, public holidays, and final-mile arrangements. Estimated departure and arrival dates are planning estimates rather than guaranteed delivery appointments unless a time-critical or guaranteed service has been specifically purchased.

Typical planning ranges may include one to several business days for domestic or regional express services, several business days for international airfreight, several days or weeks for road and rail transport, and multiple weeks for ocean freight. These are general estimates only. The booking confirmation, quotation, transport document, or local Scan Global Logistics office should provide the most relevant schedule for a particular shipment.

Business-to-business freight is commonly delivered during the receiving location’s normal weekday operating hours. Large freight, pallets, project cargo, hazardous cargo, and shipments requiring special equipment may need a confirmed appointment. The consignee should ensure that the receiving location is open, accessible, and equipped to unload the cargo.

Scan Global Logistics Weekday Hours: Most offices operate Monday through Friday during local business hours. A common schedule is approximately 9:00 a.m. to 5:00 p.m., but exact hours vary by branch, country, warehouse, and service department.

Scan Global Logistics Weekend Hours: Many offices are closed on Saturday and Sunday. Weekend collections, emergency handling, charter operations, time-critical transportation, and special deliveries may be available by prior arrangement. Additional charges may apply.

What Can Affect Scan Global Logistics Delivery Time?

Several circumstances may cause a Scan Global Logistics shipment to arrive earlier or later than its initial estimated date:

Customs clearance: International cargo must satisfy the import and export requirements of the countries involved. Missing invoices, incorrect commodity descriptions, unpaid duties, permit requirements, inspections, or valuation questions can delay release.

Carrier schedules: Scan Global Logistics frequently coordinates transportation with airlines, shipping lines, trucking companies, rail operators, terminals, and local delivery providers. Changes to a carrier’s schedule can affect the overall transit time.

Port or airport congestion: Heavy cargo volumes, equipment shortages, labor disruptions, security procedures, and terminal backlogs can delay loading, unloading, transfer, or collection.

Weather and natural events: Storms, flooding, snow, high winds, earthquakes, and other events may interrupt flights, vessel operations, road transportation, and warehouse activity.

Public holidays: National holidays at the origin, destination, or transit location may affect office hours, customs processing, carrier departures, and final delivery.

Incorrect delivery details: An incomplete address, incorrect telephone number, unavailable recipient, restricted-access property, or missing delivery instructions can result in a failed delivery attempt.

Special cargo requirements: Dangerous goods, oversized cargo, temperature-controlled goods, valuable cargo, and shipments requiring cranes or specialized vehicles normally require additional planning.

Understanding Scan Global Logistics Tracking Updates

Booking received: Scan Global Logistics has received shipment information or a transport request, but the cargo may not yet have been collected.

Shipment picked up or collected: The cargo has been collected from the shipper or accepted at a Scan Global Logistics facility.

Received at origin terminal: The shipment has reached an origin warehouse, airport terminal, container freight station, or other processing location.

Departed origin: The cargo has left the origin by air, sea, road, rail, or another booked transport method.

In transit: The shipment is moving between the origin and destination or is awaiting its next scheduled connection.

Transshipment: The cargo is being transferred between vessels, flights, vehicles, or terminals at an intermediate location.

Arrived at destination: The main transport stage has reached the destination airport, seaport, terminal, or regional facility. This does not necessarily mean the cargo is ready for delivery.

Customs clearance in progress: Customs authorities or a broker are reviewing the shipment’s import documents, classification, value, permits, duties, or taxes.

Customs cleared or released: The shipment has received customs release, although terminal handling, payment, collection, or delivery arrangements may still be required.

Available for pickup: The cargo can be collected from the designated facility after all release requirements, payments, and identification checks have been completed.

Out for delivery: The shipment has been assigned to a vehicle or delivery provider for delivery to the consignee.

Delivery attempted: A delivery was attempted but could not be completed. The consignee may need to provide access, correct the address, arrange unloading, or schedule another attempt.

Delivered: The shipment has been delivered or released to the receiving party. Proof of delivery may be available through the local office, mySGL, or the final-mile provider.

What Should I Do If Scan Global Logistics Tracking Is Not Updating?

First, verify that the tracking number was entered correctly and that you selected the appropriate reference type. New bookings may not appear until the cargo is collected or the first operational milestone is recorded.

For ocean freight, tracking may remain unchanged while the vessel is at sea. Airfreight tracking may pause while cargo is waiting for a flight, being transferred, or undergoing customs processing. Road and final-mile updates may depend on scans submitted by a subcontracted carrier.

Allow a reasonable amount of time after receiving the shipping number, particularly outside normal business hours, on weekends, and during public holidays. If no useful update appears, contact the Scan Global Logistics office responsible for the shipment and provide the SGL shipment number, HBL, HAWB, AWB, container number, shipper, consignee, origin, destination, and expected departure or arrival date.

Scan Global Logistics Contact & Customer Service Info

Scan Global Logistics provides customer service through its global headquarters and local offices. For shipment-specific assistance, contacting the branch handling the booking is generally the fastest option.

• Phone number: Global headquarters: +45 32 48 00 00. Local telephone numbers vary by country and branch.

• Email: Use the official Scan Global Logistics contact directory to find the email address or contact option for the appropriate country, city, or department.

• Mailing Address: Scan Global Logistics A/S, Jernholmen 49, 2650 Hvidovre, Denmark.

• Social Medias: LinkedIn, Instagram, and YouTube.

Customers should normally contact their local office instead of the global headquarters when asking about a specific shipment. The local branch is more likely to have direct access to the booking, transport documents, assigned carrier, customs status, and delivery arrangements.

What Information Should I Include When Contacting Scan Global Logistics?

Provide as much of the following information as possible:

Shipment reference: Include the SGL shipment number, booking number, HBL, HAWB, AWB, container number, purchase-order number, or customer reference.

Shipment parties: Provide the shipper’s and consignee’s names and contact details.

Route: State the origin city or country, destination city or country, and transportation mode.

Important dates: Include the pickup date, estimated departure date, estimated arrival date, or requested delivery date.

Cargo details: Describe the number of packages, pallets, containers, weight, dimensions, and commodity.

Problem description: Explain whether the issue concerns tracking, customs, documents, charges, damage, shortage, collection, or delivery.

Supporting documents: Attach relevant invoices, packing lists, booking confirmations, arrival notices, photographs, screenshots, or customs documents when requested.

Avoid sending confidential payment information, passwords, or sensitive identity documents through social media.

Scan Global Logistics FAQ

Is there a Scan Global Logistics location or branch near me?
Scan Global Logistics operates offices in numerous countries and cities. Visit the official Scan Global Logistics contact and locations page, then select your region, country, or city to find the nearest office, telephone number, address, email contact, map, and available opening hours.

Can Scan Global Logistics ship or deliver to a PO Box?
A PO Box is generally unsuitable for freight, pallets, containers, oversized cargo, and deliveries requiring a signature, unloading equipment, customs paperwork, or physical receiving facilities. Some small parcel services may support postal-style addresses through a delivery partner, but availability depends on the country and service. Confirm eligibility before booking and provide a complete physical address whenever possible.

Can I pick up a Scan Global Logistics package?
Pickup may be available from certain warehouses, terminals, container freight stations, airports, or partner facilities, but it must normally be arranged in advance. Wait until the shipment is released and confirmed as available. Bring the required identification, collection reference, release documents, and suitable transportation equipment. Storage, handling, terminal, customs, or other charges may need to be paid before release.

What time does Scan Global Logistics open? (Scan Global Logistics Opening Hours)
Opening hours vary by country and office. Many branches operate Monday through Friday during local business hours, commonly around 9:00 a.m. to 5:00 p.m. Some locations use different opening and closing times. Check the individual branch listing on the official contact page before visiting.

Does Scan Global Logistics deliver or pickup on Sunday or Saturday?
Standard office, pickup, and delivery operations commonly take place on weekdays. Saturday or Sunday service may be possible for express, charter, emergency, critical, or specially arranged shipments. Weekend service is location-dependent, may require advance notice, and may involve additional charges.

Does Scan Global Logistics offer door-to-door delivery?
Yes. Depending on the origin, destination, cargo, and selected service, Scan Global Logistics can arrange door-to-door transportation that combines collection, main transport, customs coordination, warehousing, and final delivery. The exact services included should be confirmed in the quotation or booking confirmation.

Does Scan Global Logistics deliver residential packages?
Scan Global Logistics primarily provides freight forwarding and business logistics, but its parcel, express, and e-commerce services may include residential final-mile delivery. Residential availability depends on the destination and the courier or local carrier assigned to the shipment.

Does Scan Global Logistics deliver internationally?
Yes. Scan Global Logistics coordinates international transportation by air, ocean, road, rail, parcel, express, charter, and multimodal services. Coverage and transit schedules depend on the trade lane, cargo type, service selected, local regulations, and available carrier capacity.

What tracking numbers can I use on the Scan Global Logistics tracking page?
The public tracking system can search for several types of shipment identification, including references, House Bills of Lading, House Air Waybills, Air Waybills, container numbers, and SGL shipment numbers. Use the number displayed on your Scan Global Logistics booking or transport documents.

Where can I find my Scan Global Logistics tracking number?
Check the booking confirmation, shipping instructions, bill of lading, air waybill, arrival notice, commercial documents, customer portal, or email sent by Scan Global Logistics or the seller. The number may be labeled as an SGL shipment number, reference, HBL, HAWB, AWB, or container number.

Why does my tracking result say that no shipment was found?
The number may have been entered incorrectly, the wrong reference type may have been selected, or the booking may not yet be visible in the public system. It is also possible that the number belongs to a partner carrier. Confirm the reference with the sender or contact the responsible Scan Global Logistics office.

Why has my Scan Global Logistics shipment stopped moving?
The shipment may be waiting for a scheduled departure, connection, customs release, terminal processing, delivery appointment, documentation, or payment. Ocean shipments may show no new event while a vessel is at sea. Contact the local office when the estimated arrival has passed or an operational milestone remains unchanged for an unusual period.

Can I change the delivery address?
An address change may be possible before final delivery, but it is not guaranteed. The shipper or authorized account holder may need to request the change. Customs documents, freight charges, route planning, delivery zones, or security controls may limit changes after the cargo has departed. Additional transportation and administrative fees may apply.

Can I change the delivery date?
Contact the local office as early as possible. A new appointment may be arranged depending on the carrier’s schedule, terminal availability, customs release, and warehouse capacity. Storage, demurrage, detention, redelivery, or waiting-time charges may apply when delivery is postponed.

Does Scan Global Logistics provide guaranteed delivery dates?
Standard departure, arrival, and delivery dates are usually estimates affected by carriers, customs, terminals, weather, and other circumstances. A guaranteed or time-critical option may be available for certain routes and cargo types, but it must be specifically confirmed in writing when the shipment is booked.

Does Scan Global Logistics handle customs clearance?
Customs brokerage or customs-clearance coordination may be available in many locations. The importer or exporter remains responsible for providing accurate invoices, packing lists, classifications, values, permits, certificates, and other required documents. Service availability should be confirmed with the local office.

Who pays customs duties and import taxes?
Payment responsibility depends on the agreed Incoterms, sales contract, customs rules, and shipping instructions. The importer commonly pays destination duties and taxes unless another arrangement has been documented. Scan Global Logistics may request advance payment or authorization before releasing or delivering the cargo.

What happens if I miss a Scan Global Logistics delivery?
The carrier may return the shipment to a terminal, warehouse, or local depot. Contact the office or delivery provider shown in the tracking information to arrange redelivery or pickup. Redelivery, storage, waiting-time, or handling fees may apply, especially for pallets, commercial freight, and appointment deliveries.

Does Scan Global Logistics require a signature?
A signature, receiving stamp, electronic confirmation, or other proof of delivery may be required for many services. Requirements vary by shipment type and final-mile provider. Authorized release without a signature should be arranged before delivery and may be subject to restrictions.

How can I obtain proof of delivery?
Check mySGL or contact the local office that arranged the delivery. Provide the shipment number and delivery date. Proof of delivery may include the recipient’s name, signature, delivery timestamp, receiving stamp, electronic confirmation, or a document supplied by the final-mile carrier.

What should I do if my shipment is damaged?
Note visible damage or shortages on the delivery receipt before signing whenever possible. Take clear photographs of the cargo, packaging, labels, container, seals, and damaged areas. Preserve all packaging and notify Scan Global Logistics immediately. Submit the shipment reference, commercial documents, repair or replacement estimates, and other evidence requested for the claim.

What should I do if part of my shipment is missing?
Compare the delivered quantity with the packing list and transport documents. Record the shortage on the delivery receipt, photograph the received cargo, and contact the responsible office promptly. Provide package numbers, pallet counts, weights, labels, and a description of the missing goods.

How do I file a claim with Scan Global Logistics?
Contact the office that handled the booking as soon as damage, loss, or shortage is discovered. Written notice may be required within a limited period. Supply the shipment reference, invoice, packing list, proof of value, photographs, delivery receipt, damage report, and a detailed statement of the claimed amount. Claim rules depend on the transportation mode, contract, insurance, and applicable law.

Does Scan Global Logistics provide cargo insurance?
Cargo insurance may be available upon request, but it is not necessarily included automatically in the transportation price. Carrier liability is often limited and may not equal the full commercial value of the goods. Ask about insurance coverage before the shipment departs and review the applicable terms, exclusions, and valuation requirements.

Can Scan Global Logistics transport dangerous goods?
Dangerous-goods transportation may be available for approved commodities, routes, and transport modes. The shipper must correctly classify, package, mark, label, and document the goods according to applicable regulations. Advance approval and trained handling may be required.

Can Scan Global Logistics transport oversized or heavy cargo?
Yes. Scan Global Logistics offers project and specialized logistics services that may include oversized, heavy, complex, or out-of-gauge cargo. Such shipments require route studies, permits, lifting plans, specialized equipment, escorts, and detailed operational coordination.

Does Scan Global Logistics offer parcel and express delivery?
Yes. The company provides parcel and express solutions for eligible shipments and routes, including pickup-to-door transportation and shipment tracking. Service levels, weight limits, dimensions, transit times, and delivery partners vary by market.

Does Scan Global Logistics have a mobile app?
Digital shipment tools are primarily provided through its online tracking services and mySGL portal. Availability of dedicated mobile features may change by country or account. Customers should use the official website or ask their local office which digital tools are available.

Is Scan Global Logistics a courier company?
Scan Global Logistics is primarily a global freight forwarder and logistics provider rather than only a conventional parcel courier. It coordinates air, ocean, road, rail, warehousing, customs, project cargo, parcel, express, and supply-chain services. Final-mile delivery may be completed by Scan Global Logistics or a contracted carrier.

Is Scan Global Logistics the same as the airline or shipping line carrying my cargo?
Not necessarily. As a freight forwarder, Scan Global Logistics may organize transportation with airlines, ocean carriers, rail operators, trucking companies, and couriers. The name of the operating carrier may appear on the air waybill, bill of lading, container record, or delivery notice.

What is mySGL?
mySGL is Scan Global Logistics’ customer portal. It provides customers with shipment visibility, tracking information, transport documents, and access to digital logistics tools. Account access may require registration or authorization from a Scan Global Logistics representative.

Summary
Scan Global Logistics provides international freight forwarding, parcel, express, warehousing, and supply-chain services across multiple transport modes. Shipments can be tracked through its official public tracking page using a reference, HBL, HAWB, AWB, container number, or SGL shipment number. Delivery schedules vary by route and service, while shipment-specific support is best obtained from the responsible local office.