OIA Global Tracking, Delivery & Contact Info

OIA Global is a Portland-based supply-chain and logistics company founded in 1988 as Oregon International Air Freight. Initially focused on exporting perishable products from the Pacific Northwest, it expanded into international air and ocean freight, road transportation, customs brokerage, warehousing, distribution, packaging, raw-materials management, project logistics, and 4PL supply-chain orchestration. Today, OIA Global operates through more than 60 offices across over 30 countries.

How to Track OIA Global Package (Where is my OIA Global package?)

Track OIA Global Package & Parcel Here

Track an OIA Global shipment through the tracking tool on its official website or use OIA Connect when your business has been provided with an account.

1. Open the official OIA Global website in your browser.

2. Select Track a shipment or the Track option displayed in the website’s main navigation menu.

3. Enter the shipment number supplied by OIA Global, the sender, supplier, freight forwarder, seller, or account representative.

4. Check the reference carefully before submitting it. Enter all letters, numbers, hyphens, and other characters exactly as they appear on the booking confirmation, waybill, bill of lading, commercial invoice, delivery notice, or shipping document.

5. Submit the shipment number to display the tracking information currently available in OIA Global’s system.

6. Review the shipment details for booking confirmation, cargo pickup, origin processing, warehouse receipt, customs activity, airport or port departure, transshipment, destination arrival, delivery scheduling, and completed delivery.

7. Business customers with login credentials can open OIA Connect, OIA Global’s end-to-end supply-chain visibility and cargo tracking platform.

8. Sign in to OIA Connect with the username and password provided by OIA Global. Contact your OIA representative when you have not received credentials or cannot access your account.

9. Use the dashboard, card view, advanced search, filters, or sorting tools to locate the relevant shipment. Depending on your account configuration, you may be able to search by OIA shipment number, house bill number, master bill number, booking reference, purchase order, container number, customer reference, origin, destination, or another shipment identifier.

10. Open the shipment record to review its route, progress, estimated delivery date, milestones, exceptions, documents, and available cargo information.

11. Check the document section for files such as bills of lading, commercial documents, customs records, delivery paperwork, or other documents made available to your account.

12. Review proactive alerts and notifications for delays, customs holds, missed connections, schedule changes, delivery appointments, or other shipment exceptions.

13. If OIA Global transfers the freight to an airline, ocean carrier, trucking company, railway operator, warehouse provider, customs broker, courier, or destination agent, look for the partner carrier’s name and reference number.

14. Copy the partner-carrier reference and enter it on that carrier’s official tracking website when more detailed transport or final-delivery scans are available there.

15. For ocean freight, check whether the documents include a container number, master bill of lading, house bill of lading, vessel name, voyage number, and ocean carrier. The ocean carrier may provide additional vessel and container updates.

16. For air freight, locate the air waybill number and airline prefix. Airline tracking may provide additional information about acceptance, departure, transfer, arrival, and cargo availability.

17. For road freight, ask whether the shipment is moving through OIA Global’s road network, OIA Expedite, ShipNow, or a contracted trucking company. The applicable platform or carrier may provide pickup, terminal, line-haul, and delivery updates.

18. If the tracking system does not recognize the number, confirm that you are using a shipment number rather than a quotation number, invoice number, purchase order, customer account number, or unrelated internal reference.

19. Allow time for a newly created booking to appear. A shipment record may be created before OIA Global or its transport partner physically receives and scans the cargo.

20. If no information appears after the expected processing period, contact the sender or the OIA Global office handling the shipment. Provide the shipment number, shipper, consignee, origin, destination, cargo description, transport mode, and dispatch date.

OIA Global is primarily a freight forwarder and supply-chain solutions provider rather than a conventional consumer parcel courier. Its tracking references may therefore include shipment numbers, air waybills, bills of lading, container numbers, purchase orders, booking references, or customer references instead of ordinary parcel tracking numbers.

OIA Global Delivery Times & Schedule

OIA Global delivery times vary according to the transportation mode, route, cargo type, service level, carrier schedule, customs requirements, warehouse processing, and final-delivery arrangements. Domestic road freight may arrive within several business days, while international air freight commonly requires several days plus customs and local delivery time. Ocean and international rail shipments may take several weeks. Project cargo, multimodal freight, consolidated shipments, and contract-logistics orders follow individually planned schedules. The estimated arrival shown in OIA Connect or supplied by an OIA representative is not always a guaranteed delivery date. Weather, congestion, inspections, missing documents, strikes, capacity shortages, public holidays, and consignee availability can cause delays.

OIA Global Weekday Hours: OIA Global offices generally operate Monday through Friday during the normal business hours of their respective countries. Exact opening and closing times vary by location. Warehouses, transport facilities, customs teams, and operational departments may work extended shifts according to shipment schedules.

OIA Global Weekend Hours: Saturday and Sunday hours vary by office, warehouse, airport, port, carrier, and service agreement. Some freight and warehouse operations continue during weekends, while administrative offices may be closed. Weekend pickup or delivery should be arranged with the responsible branch in advance.

Delivery estimates commonly vary by service and transportation mode:

Domestic road freight: Regional shipments may take approximately one to several business days. Cross-country, consolidated, less-than-truckload, appointment-based, or remote-area deliveries generally require more time.

Expedited road freight: Time-critical road services may provide faster transit than standard freight, but availability depends on the route, equipment, cargo requirements, and requested delivery deadline.

International air freight: Airport-to-airport movement may take approximately one to several days on direct or priority services. Pickup, consolidation, security screening, flight availability, customs clearance, deconsolidation, and destination delivery add time.

International ocean freight: Port-to-port transportation may take approximately one to eight weeks or longer, depending on the origin, destination, sailing frequency, vessel route, transshipment, congestion, and service type.

Full-container-load freight: FCL timing depends on container availability, loading, port cutoffs, vessel schedules, transshipment, customs clearance, terminal release, and inland transportation.

Less-than-container-load freight: LCL shipments may take longer than FCL shipments because cargo must be consolidated at origin and deconsolidated at the destination.

Rail freight: Domestic rail may require several days, while international rail services can take multiple weeks depending on the route, border procedures, terminal transfers, and connecting road transportation.

Multimodal freight: Shipments using a combination of road, rail, air, and ocean transport depend on the schedule and connection time of every segment.

Project logistics: Oversized, heavy, specialized, or technically complex cargo follows a customized project schedule that may include route surveys, permits, escorts, lifting plans, special equipment, port coordination, and regulatory approvals.

Contract logistics and warehousing: Fulfillment and distribution times depend on inventory availability, order cutoff times, picking and packing requirements, value-added services, carrier collection schedules, and the customer’s service-level agreement.

Customs clearance: Routine customs processing may be completed quickly when documents are complete, but inspections, classification questions, duty issues, government holds, permits, or missing paperwork can substantially extend the delivery time.

Final-mile delivery: Delivery from the destination terminal or warehouse depends on customs release, cargo availability, delivery appointments, vehicle capacity, receiving hours, unloading requirements, and the consignee’s availability.

Customers should use the estimated arrival information in OIA Connect as a planning guide and contact their assigned representative when a shipment is urgent, overdue, held by customs, or showing an exception.

OIA Global Contact & Customer Service Info

Contact OIA Global through its central phone number, email address, online contact form, or nearest branch. Shipment-specific customers should contact the office or representative listed on their documents.

• Phone number: +1 800 938 3109
• Email: [855shipoia@oiaglobal.com](mailto:855shipoia@oiaglobal.com)
• Contact Form: Contact OIA Global
• Mailing Address: OIA Global, 2100 SW River Parkway, Suite 800, Portland, OR 97201, United States
• Locations: OIA Global Locations
• LinkedIn: OIA Global on LinkedIn
• Facebook: OIA Global on Facebook
• Instagram: OIA Global on Instagram
• X: OIA Global on X
• YouTube: OIA Global on YouTube

For the fastest response, contact the OIA Global branch shown on the booking confirmation, arrival notice, invoice, air waybill, bill of lading, or other shipment documents. Local offices are generally better positioned to answer questions about customs clearance, cargo availability, delivery appointments, documentation, storage, and partner carriers.

When contacting customer service, include the OIA shipment number, house and master bill numbers, air waybill, container number, purchase order, shipper, consignee, origin, destination, cargo description, transport mode, departure date, estimated arrival date, and a clear explanation of the problem.

OIA Global FAQ

Is there an OIA Global location or branch near me?
OIA Global maintains more than 60 offices across over 30 countries. Use the official OIA Global locations page to search by region, country, city, service, or office type. Available location types can include corporate offices, administrative offices, headquarters, and warehouses. OIA Global may also serve areas without a company-owned office through approved logistics partners.

Can OIA Global ship or deliver to a PO Box?
Most OIA Global services involve commercial freight, air cargo, ocean freight, pallets, containers, warehouse distribution, and business deliveries. These shipments normally require a complete physical address, suitable vehicle access, and an authorized recipient. PO Box delivery may be possible only when a postal or parcel carrier handles the final delivery and accepts the shipment. Confirm eligibility before booking.

Can I pick up an OIA Global package?
Pickup may be available from an OIA Global warehouse, airline cargo terminal, bonded facility, container depot, carrier terminal, or destination agent when authorized in advance. Contact the handling office before traveling. Ask whether the shipment has arrived, cleared customs, been released, and is ready for collection. You may need identification, an authorization letter, delivery order, payment receipt, company documents, or cargo-release paperwork.

What time does OIA Global open? (OIA Global Opening Hours)
Opening hours vary by country, branch, warehouse, and operational department. Corporate and administrative offices commonly follow weekday business hours, while warehouses and freight operations may use earlier starts, later closing times, shifts, or continuous schedules. Check the official locations page and contact the relevant branch before visiting.

Does OIA Global deliver or pickup on Sunday or Saturday?
Weekend pickup and delivery depend on the service contract, local branch, warehouse, transport provider, airport or port schedule, destination, cargo type, and consignee’s receiving hours. Some freight operations continue throughout the weekend, but standard offices may be closed. Weekend services may require advance booking and additional charges.

What is OIA Connect?
OIA Connect is OIA Global’s end-to-end cargo tracking and supply-chain visibility platform. It brings shipment information, suppliers, carriers, customs activity, customers, documents, reporting, notifications, and progress information into a centralized system. Features can include dashboards, shipment card views, advanced filtering, document storage, reports, key performance indicators, and estimated-delivery updates.

How do I get an OIA Connect account?
OIA Connect is primarily intended for OIA Global customers and supply-chain partners. Contact your sales representative, account manager, or local OIA office to ask whether your business is eligible. The company may need to create and configure your organization’s account before individual users receive login credentials.

Why is my OIA Global tracking number not working?
The shipment may be newly booked, the number may contain an error, or the reference may not be supported by the public tracking field. You may also be entering a quotation, invoice, purchase order, or customer reference instead of an OIA shipment number. Confirm the reference with the sender or contact the handling office when the shipment remains unavailable.

Where can I find my OIA Global shipment number?
Check the booking confirmation, shipping instructions, commercial invoice, arrival notice, delivery notice, air waybill, bill of lading, OIA Connect record, or emails from OIA Global. The sender, supplier, seller, freight forwarder, or account representative can also provide the correct reference.

Can I track an OIA Global shipment without an account?
The OIA Global website provides a shipment-tracking option where users can enter a shipment number. However, detailed supply-chain information, advanced searches, documents, reports, and account-specific visibility may require an OIA Connect login.

Can I track more than one OIA Global shipment?
Business customers can use OIA Connect to search, filter, sort, and monitor shipments across their account. The availability of bulk views, reports, exports, or customized dashboards depends on the organization’s account configuration and permissions.

What does “booking created” mean?
This usually means OIA Global has received shipment instructions and created a record. It does not necessarily mean that OIA Global, the airline, ocean carrier, or trucking company has physically received the cargo.

What does “cargo received” mean?
“Cargo received” generally indicates that the goods have been accepted at a warehouse, terminal, consolidation facility, airline facility, port facility, or another designated location. The shipment may still need processing, documentation, security screening, consolidation, customs clearance, or loading.

What does “in transit” mean?
“In transit” means the shipment is moving through the logistics network or awaiting its next scheduled connection. It may be traveling by truck, aircraft, vessel, or rail, or it may be transferring through a terminal, port, airport, warehouse, or consolidation facility.

What does “departed origin” mean?
This status generally means the shipment has left the origin airport, port, terminal, warehouse, or city. It may still require one or more connections, transshipments, border clearances, or inland transport stages before reaching the destination.

What does “arrived at destination” mean?
The cargo has reached the destination airport, port, terminal, warehouse, or regional facility. It may not yet be available for pickup or delivery because customs clearance, unloading, deconsolidation, document processing, payment, or cargo release may still be required.

What does “customs hold” mean?
A customs hold means the shipment has not yet been released by the relevant customs authority. Possible causes include document review, inspection, permit requirements, classification questions, valuation concerns, unpaid duties or taxes, or regulatory checks. Contact the assigned OIA representative for instructions.

What does “available for pickup” mean?
The freight has generally completed the required arrival processing and can be collected from the named facility, subject to release requirements. Confirm the collection address, operating hours, identification requirements, documents, equipment, and any outstanding fees before arriving.

What does “proof of delivery” mean?
Proof of delivery confirms that the shipment was delivered or collected. Depending on the service, it may include the delivery date and time, receiving location, recipient’s name, signature, stamp, photograph, electronic record, or signed delivery receipt.

Why has my OIA Global shipment stopped updating?
Freight shipments may travel for long periods between scanning points, particularly during ocean voyages or international line-haul transportation. Updates can also pause during customs clearance, inspections, transshipment, consolidation, deconsolidation, terminal handling, documentation review, or partner-carrier movement. Contact OIA Global when the shipment is overdue or has exceeded its expected milestone.

Does OIA Global deliver ordinary online-shopping parcels?
OIA Global primarily provides freight forwarding, contract logistics, warehousing, distribution, packaging, raw-materials management, customs brokerage, and supply-chain services for businesses. It is not primarily a conventional consumer parcel courier. An online order may move through its network, but a separate courier may perform the final delivery.

Who performs the final delivery for OIA Global?
Final delivery may be completed by OIA Global, an OIA-operated road service, a contracted trucking company, a local courier, a warehouse distribution provider, or another destination partner. Check the tracking record or contact OIA Global for the final carrier’s name and reference number.

Does OIA Global provide air freight?
Yes. OIA Global offers international air freight services for time-sensitive and specialized cargo. Available arrangements may include airport-to-airport, door-to-airport, airport-to-door, and door-to-door transportation, depending on the route, cargo, and service agreement.

Does OIA Global provide ocean freight?
Yes. OIA Global manages ocean freight services that can include full-container-load, less-than-container-load, import, export, consolidation, deconsolidation, port transportation, customs support, and inland delivery. Availability varies by route and local office.

Does OIA Global provide road freight?
Yes. OIA Global provides road transportation and domestic freight solutions in supported markets. Options may include less-than-truckload, full-truckload, expedited freight, local distribution, cross-border transportation, and shipment visibility.

Does OIA Global offer warehousing and distribution?
Yes. Its contract-logistics services include warehousing, inventory management, order fulfillment, distribution, value-added services, and customized supply-chain operations. The exact services, facilities, and service levels depend on the customer contract and location.

Does OIA Global handle customs clearance?
OIA Global provides customs brokerage and customs-related support in markets where it has the necessary licenses, personnel, or approved partners. The responsibilities depend on the shipment contract, country, trade terms, importer of record, cargo classification, and regulatory requirements.

Does OIA Global ship internationally?
Yes. OIA Global manages international air, ocean, road, multimodal, project, and supply-chain services through its offices in more than 30 countries and its network of trusted partners. Service availability depends on the countries, route, cargo type, regulations, and customer agreement.

Can individuals use OIA Global?
OIA Global’s services are primarily designed for companies with freight forwarding, commercial cargo, warehousing, customs, packaging, project logistics, or supply-chain requirements. Individuals with suitable freight needs may be able to request a quotation, but small consumer parcels are usually better handled by a parcel courier or postal operator.

How can I request an OIA Global shipping quote?
Use the official OIA Global request-a-quote form or contact a nearby office. Include the origin, destination, cargo description, dimensions, weight, number of packages, transportation mode, required dates, Incoterms, customs requirements, and any special-handling needs.

Can I change the delivery address after dispatch?
An address change may be possible before final delivery, but OIA Global must review the request with the shipper, consignee, customs broker, carrier, warehouse, and destination office. Changes may require new documents, customs amendments, rerouting, storage, or additional charges. Submit the request as early as possible.

Can I reschedule an OIA Global delivery?
Commercial freight deliveries are frequently appointment-based. Contact the handling office or delivery coordinator before the scheduled date. Rescheduling depends on vehicle availability, cargo status, warehouse capacity, receiving hours, route planning, customs release, and contract terms. Redelivery, waiting-time, or storage charges may apply.

Can I redirect an OIA Global shipment to another country?
International redirection can be complex and may not be possible after departure or customs filing. It can require carrier approval, revised export and import documents, customs amendments, new freight charges, and regulatory review. Contact OIA Global immediately and obtain authorization from the shipper.

Does OIA Global provide proof of delivery?
Proof of delivery may be available through OIA Connect, the final carrier, or the handling office after delivery. Availability and format depend on the transportation mode, service agreement, destination, and delivery provider. Ask your account representative when the document is not visible online.

Can I collect freight directly from an airport or seaport?
Direct collection may be possible after the shipment arrives, clears customs, and is formally released. Collection often requires a delivery order, identification, authorization, customs documents, payment confirmation, and suitable transportation equipment. Port, airline, terminal, handling, storage, or demurrage charges may apply.

What documents may be required to collect an OIA Global shipment?
Requirements may include government-issued identification, an authorization letter, company identification, delivery order, arrival notice, bill of lading, air waybill, customs-release documents, payment receipt, cargo-release reference, vehicle information, and appointment confirmation. Ask the facility for its exact requirements.

What should I do if my OIA Global shipment arrives damaged?
Inspect the freight before signing an unconditional delivery receipt. Photograph the packaging, labels, seals, pallet, container, and damaged goods. Describe the damage on the delivery document, retain all packaging and documents, notify OIA Global and the shipper immediately, and request formal claim instructions. Observe all contractual claim deadlines.

What should I do if part of my shipment is missing?
Compare the delivered quantity with the packing list, commercial invoice, pallet count, carton count, bill of lading, container seal record, and delivery receipt. Record the shortage before signing, take photographs, preserve the packaging and documents, and notify OIA Global and the shipper promptly.

How do I file a cargo claim with OIA Global?
Contact the OIA Global office that handled the shipment and request its cargo-claim procedure. You may need the shipment number, transport documents, commercial invoice, packing list, delivery receipt, photographs, repair estimates, proof of value, survey report, and a written description of the loss or damage. Claims are subject to contractual and legal deadlines.

What should I do if the container seal is broken?
Do not unload the container without documenting its condition. Photograph the doors, seal, seal number, container number, locking mechanisms, and surrounding area. Notify OIA Global, the carrier, terminal, insurer, customs authority, and shipper as appropriate. Record the discrepancy on all delivery and interchange documents.

Who pays customs duties and taxes?
Responsibility depends on the agreed Incoterms, sales contract, customs declaration, and importer-of-record arrangement. The shipper, buyer, consignee, or another designated party may be responsible. Confirm the terms before dispatch to avoid clearance and delivery delays.

What happens if customs documents are missing?
Customs clearance may be delayed until the required commercial invoice, packing list, permits, certificates, origin documents, tariff classifications, valuation details, or other records are provided. Storage, demurrage, detention, inspection, or carrier charges may accumulate during the delay.

Does OIA Global transport hazardous materials?
OIA Global may handle certain dangerous or hazardous goods through properly trained teams and approved carriers. Acceptance depends on the substance, classification, packaging, documentation, quantity, route, transportation mode, and applicable regulations. Declare hazardous cargo accurately before booking.

Does OIA Global handle oversized or project cargo?
Yes. OIA Global provides project-logistics services for oversized, heavy, complex, high-value, or specialized cargo. Planning may include route studies, permits, lifting plans, chartering, special equipment, escorts, port coordination, and multimodal transportation.

Can OIA Global store my shipment?
Warehousing or temporary storage may be available at selected locations and through partner facilities. Storage must normally be arranged in advance. Charges, insurance terms, handling requirements, storage limits, and release procedures vary by facility and contract.

What are demurrage, detention, and storage charges?
Demurrage generally applies when a container remains at a port or terminal beyond its free time. Detention generally applies when carrier equipment remains outside the terminal beyond the allowed period. Storage charges may apply when cargo remains in a warehouse, terminal, or airline facility. Definitions and fees vary by carrier and country.

How do public holidays affect OIA Global shipments?
Public holidays can close customs offices, banks, warehouses, ports, terminals, customer facilities, and administrative offices. Carriers may also reduce schedules. International shipments can be affected by holidays in the origin, transit, and destination countries, even when the local OIA office remains open.

What information should I include when contacting OIA Global support?
Include the OIA shipment number, house bill, master bill, air waybill, container number, purchase order, shipper and consignee names, origin, destination, cargo description, transport mode, departure date, estimated arrival, customer account, contact details, and a concise explanation of the issue. Attach relevant documents, photographs, invoices, and screenshots when available.

Summary
OIA Global provides international freight forwarding, road transportation, customs brokerage, warehousing, distribution, packaging, project logistics, and supply-chain management. Customers can track cargo through the official website or OIA Connect. Delivery times and operating hours vary by service, route, facility, carrier, customs requirements, and destination.