GoSend Tracking, Delivery & Contact Info

GoSend is Gojek’s on-demand courier and parcel delivery service in Indonesia, created to help users send documents, small packages, store orders, and e-commerce purchases quickly within supported city areas. Gojek began as a Jakarta call-center operation before launching its app-based services in 2015, with GoSend becoming one of its core logistics features alongside transport and food delivery.

How to Track GoSend Package (Where is my GoSend package?)

Track GoSend Package & Parcel Here

GoSend tracking is mainly available through the Gojek app, the order screen, the Inbox/Chat feature, or an SMS live-tracking link for some e-commerce deliveries.

1. Open the official GoSend tracking help page for the latest tracking instructions.
2. If you booked the delivery inside the Gojek app, open the Gojek app on your phone.
3. Tap the active GoSend transaction from the homepage, Activity page, or “Track your transaction” area.
4. Review the live delivery status, driver position, pickup progress, and delivery progress on the order screen.
5. If the package was sent through GoSend Same Day Delivery from an e-commerce platform, check your Gojek Inbox or Chat feature if the phone number used on the store is the same as your Gojek account number.
6. If the phone number used for the e-commerce order is different from your Gojek account number, check your SMS messages for the live tracking link.
7. Tap the SMS tracking link to open the GoSend live tracking page and view the delivery status.
8. If the driver has already picked up the package, you may also be able to contact the driver through the app by chat, SMS, or phone, depending on the service and connection availability.
9. After delivery, open the completed transaction in the Gojek app to view delivery details, recipient information, and proof of delivery when available.
10. If your GoSend order does not appear, check the “Track your transaction” menu, Activity history, or contact Gojek support through the Help page in the app.

GoSend Delivery Times & Schedule

GoSend delivery time depends on the service type, distance, city coverage, driver availability, traffic, weather, pickup readiness, and whether the order is booked directly in the Gojek app or through an e-commerce checkout. GoSend Instant services are designed for fast local delivery, while SameDay is better for packages that can arrive within the same day. GoSend is generally an on-demand service, so exact delivery hours may vary by area and available drivers.

GoSend Weekday Hours: GoSend Instant-Motor and Instant-Car can be used 24 hours a day while drivers are available. Instant Hemat is usually available from 08:00 to 20:00. SameDay-Motor booking time is usually 08:00 to 15:00 in supported areas.

GoSend Weekend Hours: Weekend availability depends on service type, location, and driver availability. Instant services may operate 24 hours where drivers are available, while SameDay and economy options may follow limited booking windows.

GoSend Contact & Customer Service Info

For GoSend problems, use the Gojek app Help page first. You can report delivery issues, check ticket status, contact support, or contact the driver during an active delivery.

• Phone number: Gojek support is mainly handled through the Gojek app Help page. Some official Gojek pages also reference 021-50941000 for checking suspicious information or complaints.
• Email: . For GoSend API/business partnership inquiries, use .
• Mailing Address: Gojek Jakarta Pusat, Jl. A.M Sangaji No.10, RW.6, Petojo Utara, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130, Indonesia.
• Social Medias: Twitter/X, Facebook, Instagram, GoSend Instagram, YouTube

GoSend FAQ

Is there a GoSend location or branch near me?
GoSend is primarily booked and managed through the Gojek app, not through traditional parcel branches. To find official Gojek office locations, visit the Gojek location page. For delivery help, use the Help page inside the Gojek app.

Can GoSend ship or deliver to a PO Box?
GoSend is designed for local, driver-based pickup and delivery to physical addresses within supported areas. It is not intended for PO Box delivery because the driver usually needs a reachable pickup/drop-off point and recipient contact details.

Can I pick up GoSend package?
GoSend is a courier delivery service, so packages are normally picked up by the driver from the sender and delivered directly to the recipient. If you need a different arrangement, contact the sender, merchant, or driver through the Gojek app while the delivery is active.

What time does GoSend open? (GoSend Opening Hours)
GoSend opening hours depend on the service. Instant-Motor and Instant-Car may be available 24 hours where drivers are available. Instant Hemat is usually available from 08:00 to 20:00, and SameDay-Motor booking time is usually 08:00 to 15:00 in supported areas.

Does GoSend deliver or pickup on Sunday or Saturday?
GoSend may be available on weekends, but it depends on city coverage, service type, driver availability, and booking window. Instant services are generally the most flexible, while SameDay and economy delivery options may have stricter time limits.

How long does GoSend delivery take?
GoSend Instant-Motor and Instant-Car are usually estimated at around 1 to 2 hours after pickup. Instant Hemat may take around 2 to 4 hours after pickup. SameDay-Motor may take around 6 to 8 hours after pickup.

What is the maximum GoSend delivery distance?
The maximum distance depends on the service type. GoSend Instant-Motor and SameDay-Motor may support up to 75 km, Instant-Car may support up to 150 km, and Instant Hemat may support up to 40 km, depending on area availability and Gojek’s current service rules.

Can GoSend deliver to multiple addresses?
GoSend Instant-Motor may offer Multi Delivery in some areas, allowing one booking to send packages to multiple destinations. Availability, number of stops, and delivery time depend on the app’s current options and local service coverage.

Can I contact the GoSend driver?
Yes. During an active GoSend order, you may be able to contact the driver through the Gojek app using chat, SMS, or phone. The available contact options can depend on your internet connection, driver connection, and service type.

What should I do if my GoSend package is missing or not delivered?
Open the Gojek app, go to the related transaction, check the latest status, and contact the driver if the delivery is still active. If the issue is not resolved, report it through the Gojek Help page and check your case status in the My Tickets menu.

Does GoSend provide proof of delivery?
GoSend may show delivery details after a successful transaction. In the Gojek app, you can open Activity, go to History, select the GoSend transaction, and check the proof of delivery or recipient details when available.

Can I use GoSend for e-commerce orders?
Yes. GoSend is available as a delivery option on some e-commerce platforms and merchant checkouts. For e-commerce GoSend orders, tracking may be shown in the Gojek app Inbox/Chat or through an SMS live-tracking link.

What items can I send with GoSend?
GoSend is commonly used for documents, small parcels, food items from sellers, store purchases, and local packages. Items must follow Gojek’s rules, fit the selected vehicle type, and be safe and legal to transport.

Can GoSend deliver large or heavy items?
GoSend vehicle options vary. Motorbike delivery is better for small parcels, while car delivery may be available for larger or heavier items. Choose the correct service type in the Gojek app based on size, weight, and distance.

Is GoSend available everywhere in Indonesia?
GoSend availability depends on supported cities, coverage zones, service type, and driver availability. The easiest way to check is to open the Gojek app, choose GoSend, and enter your pickup and drop-off addresses.

Summary
GoSend is Gojek’s fast local courier service for documents, parcels, e-commerce orders, and same-day deliveries in supported Indonesian areas. Tracking is handled mainly through the Gojek app, Inbox/Chat, order history, or SMS live-tracking links. Delivery speed depends on the selected GoSend service, distance, and driver availability.