Kwik Delivery Tracking, Delivery & Contact Info

Kwik Delivery is a Nigerian on-demand logistics platform focused on last-mile delivery, fulfillment, and payment services for merchants, businesses, and individuals. The company was founded in 2018 and launched its delivery service in 2019, starting in Lagos before expanding its app-based courier model for fast urban deliveries. Today, Kwik connects customers with riders and drivers through its web and mobile platforms.

How to Track Kwik Delivery Package (Where is my Kwik Delivery package?)

Track Kwik Delivery Package & Parcel Here

Kwik Delivery tracking is mainly handled through the Kwik app, web app, or the live tracking link sent after pickup. Customers can view rider location, shipment progress, and delivery status online.

1. Open the official Kwik Delivery web app or use the Kwik Delivery mobile app.
2. Sign in with the phone number, email address, or account details used to book the delivery.
3. Go to your active delivery, order, or shipment section.
4. Select the package you want to check.
5. Review the delivery status, pickup confirmation, rider assignment, route progress, and delivery completion details.
6. If your shipment has already been picked up, Kwik may provide a real-time tracking link that lets you follow the delivery location.
7. If you booked through an online store using Kwik Delivery, check your order confirmation email, SMS, WhatsApp message, or merchant account for the Kwik tracking link.
8. If the tracking link does not open, copy and paste it into your browser instead of tapping it inside a social media app.
9. If your package is delayed, contact Kwik support with your order number, sender name, receiver name, pickup address, delivery address, and phone number.
10. For business or e-commerce shipments, log in to your Kwik merchant dashboard or contact the merchant that arranged the delivery.

Kwik Delivery Delivery Times & Schedule

Kwik Delivery is designed for fast urban deliveries, especially for businesses and individuals that need on-demand pickup and drop-off service. Kwik’s FAQ states that deliveries are targeted within 2 hours from pickup in Lagos and about 1 hour in Abuja and Ibadan, while the official app page also promotes 2-hour Lagos delivery and 60-minute delivery in Abuja and Ibadan. Actual delivery time can depend on traffic, distance, rider availability, package size, weather, pickup readiness, payment confirmation, and whether the delivery is scheduled for later.

Kwik Delivery Weekday Hours: Monday to Friday, 8:00 AM to 5:00 PM.

Kwik Delivery Weekend Hours: Saturday, 8:00 AM to 5:00 PM. Sunday service is not listed as part of the standard operating schedule, so contact Kwik directly before planning a Sunday pickup or delivery.

Kwik Delivery Contact & Customer Service Info

For delivery issues, tracking problems, app login trouble, business accounts, or delayed packages, contact Kwik support with your shipment details and receiver information.

• Phone number: 02013438198
• Email: support@kwik.delivery
• Mailing Address: 188 Herbert Macaulay Way, Yaba, Lagos 100001, Nigeria
• Contact Page: Kwik Contact Page
• Social Medias: Facebook, Instagram, LinkedIn, X/Twitter

Kwik Delivery FAQ

Is there a Kwik Delivery location or branch near me?
Kwik does not list a traditional branch/store locator for public walk-in parcel collection. To check whether Kwik operates in your area, visit the official Kwik areas covered page or use the Kwik contact page. The areas-covered page currently says the platform is focused on the Lagos Metropolitan Area, while other Kwik pages mention Lagos, Abuja, and Ibadan, so it is best to confirm coverage in the app before booking.

Can Kwik Delivery ship or deliver to a PO Box?
Kwik Delivery is an on-demand pickup and drop-off courier service, so it normally requires a real pickup address, delivery address, sender contact, and receiver contact. A PO Box is usually not suitable for Kwik-style door-to-door delivery. Use a physical address where the rider or driver can meet the sender or receiver.

Can I pick up Kwik Delivery package?
Kwik Delivery is mainly designed for pickup from the sender and delivery to the receiver, not public depot pickup. If you need a special handoff, contact Kwik support or the merchant that arranged the delivery before the rider arrives.

What time does Kwik Delivery open? (Kwik Delivery Opening Hours)
Kwik’s FAQ lists operating hours as Monday to Saturday from 8:00 AM to 5:00 PM. Delivery availability may still depend on your city, pickup location, delivery location, rider availability, and whether the order is accepted in the app.

Does Kwik Delivery deliver or pickup on Sunday or Saturday?
Kwik lists operating hours from Monday to Saturday, 8:00 AM to 5:00 PM. Saturday service is included in the published schedule. Sunday is not listed as a normal operating day, so customers should contact support before expecting a Sunday pickup or delivery.

How long does Kwik Delivery take?
Kwik says it aims to deliver within 2 hours from pickup in Lagos and about 1 hour in Abuja and Ibadan. These are target times, not guarantees for every shipment. Long distance, traffic, rain, incorrect addresses, recipient unavailability, or payment issues may cause delays.

Does Kwik Delivery offer real-time tracking?
Yes. Kwik says customers can track shipments in real time after pickup. In the app, customers can view the live map and driver location once the order has been confirmed and assigned to a driver.

What information do I need when contacting Kwik support?
Have your order number, tracking link, sender name, receiver name, pickup address, delivery address, phone number, delivery date, and a short description of the issue. Screenshots from the Kwik app can also help support identify the shipment faster.

What cities does Kwik Delivery cover?
Kwik’s FAQ mentions Lagos, Abuja, and Ibadan, but the official areas-covered page currently states that the platform is focused on the Lagos Metropolitan Area. Because coverage can change, check the Kwik app or contact Kwik support before booking a delivery outside Lagos.

What types of vehicles does Kwik Delivery use?
Kwik uses bikes for smaller urban deliveries and also promotes larger vehicle options such as SUVs, vans, and trucks for bigger items. The right vehicle depends on package size, weight, route, and availability in the app.

What is the maximum package weight for Kwik bike delivery?
Kwik’s FAQ says Kwik boxes are designed to hold up to 25 kg. For heavier or larger items, customers should choose a suitable larger vehicle option if available.

Are Kwik Delivery shipments insured?
Kwik’s FAQ says shipments delivered by Kwiksters benefit from Goods in Transit insurance up to a stated value. Customers shipping valuable goods should confirm the current insurance limit and terms with Kwik before booking.

Can I schedule a Kwik Delivery for later?
Yes. Kwik allows users to schedule deliveries for a later date or time through the app by entering pickup details, drop-off details, selecting the schedule option, choosing the date and time, selecting the order type, and confirming payment.

Can businesses integrate Kwik Delivery into an online store?
Yes. Kwik provides e-commerce integration options for platforms such as WooCommerce, Shopify, Magento, and PrestaShop. Business customers can use Kwik plugins or API integration to calculate delivery rates, place orders, schedule pickups, and provide tracking updates.

Summary
Kwik Delivery is an app-based Nigerian courier and logistics platform for fast local delivery, business shipping, and e-commerce fulfillment. Tracking is usually done through the Kwik app, web app, or live tracking link after pickup. For delays, coverage questions, or account issues, contact Kwik support directly.