Pack & Send Australia Tracking, Delivery & Contact Info

PACK & SEND Australia is an Australian courier, freight, packing, and logistics service provider founded in 1993. The company helps individuals and businesses send parcels, documents, fragile goods, bulky freight, excess baggage, eCommerce orders, and international shipments. With more than 130 Australian Service Centres and a multi-carrier delivery network, PACK & SEND is known for customised packing, domestic freight, international courier services, and “no limits” shipping solutions.

How to Track Pack & Send Australia Package (Where is my Pack & Send Australia package?)

Track Pack & Send Australia Package & Parcel Here

You can track a PACK & SEND Australia shipment online using the official Track & Trace page and the tracking number provided with your booking or shipping confirmation.

1. Open PACK & SEND Australia’s Track & Trace page in your browser.
2. Find your PACK & SEND tracking number from your booking confirmation, shipping documents, receipt, email, or sender notification.
3. Enter the tracking number exactly as shown, including any letters, numbers, spaces, or dashes if they appear on your documents.
4. Click the Track button to load the latest parcel status.
5. Review the tracking results for pickup, depot scans, carrier handover, in-transit updates, delivery attempts, exceptions, and delivered status.
6. If your shipment was booked through Online Self-Service, PACK & SEND says the tracking number is provided in the documents emailed after booking.
7. If you lost your tracking number, contact the PACK & SEND Online Self-Service Customer Care team on 1300 668 000, Option 2, or email [onlineselfservice@packsend.com.au](mailto:onlineselfservice@packsend.com.au).
8. If tracking has not updated yet, allow time for the first courier scan. A label or booking may exist before the courier physically collects or scans the parcel.
9. If the tracking page shows a delay, failed pickup, failed delivery, or exception, contact the Service Centre that handled your shipment or use the official PACK & SEND contact page.
10. If you are the receiver and did not arrange the shipment, ask the sender, merchant, or booking account holder for the tracking number and shipment details.

Pack & Send Australia Delivery Times & Schedule

PACK & SEND Australia delivery times depend on the shipment type, destination, selected service, freight size, courier network, customs requirements, and whether the shipment is domestic or international. Domestic courier and freight options may include same-day, express, standard, interstate, road freight, and air freight services. Interstate delivery timeframes can range from fast express services to slower standard freight options. International parcels usually take longer because of export handling, air or sea freight movement, destination-country customs, and final delivery. For Online Self-Service pickups, courier drivers typically collect parcels between 9:00am and 5:00pm, and same-day pickup is only available for selected locations and cut-off times.

Pack & Send Australia Weekday Hours: Most PACK & SEND Service Centres operate during standard weekday business hours, but exact opening times vary by location. Online Self-Service Customer Care is listed as Monday to Friday, 8:30am – 5:30pm. Courier pickups for Online Self-Service are typically between 9:00am and 5:00pm.

Pack & Send Australia Weekend Hours: Weekend opening hours vary by Service Centre. Some locations may open on Saturday, while many locations may be closed on Saturday, Sunday, or public holidays. Weekend pickup and delivery also depend on the courier service, route, location, and booking type. Always check your nearest Service Centre before visiting.

Pack & Send Australia Contact & Customer Service Info

For quotes, bookings, tracking help, pickup problems, delivery issues, and local service questions, contact PACK & SEND by phone, online enquiry, or your nearest Service Centre.

• Phone number: 1300 668 000
• Email: For Online Self-Service help, email [onlineselfservice@packsend.com.au](mailto:onlineselfservice@packsend.com.au). For general help, use the official PACK & SEND contact page or contact your nearest Service Centre.
• Mailing Address: PACK & SEND Australia uses local Service Centres across Australia. Use the official Service Centre locator to find the correct address for your nearest branch.
• Social Medias: Facebook, Instagram, LinkedIn

Pack & Send Australia FAQ

Is there a Pack & Send Australia location or branch near me?
Yes. PACK & SEND Australia has more than 130 Service Centres across Australia. Use the official PACK & SEND Service Centre locator to find a nearby branch, address, phone number, email address, and local opening hours.

Can Pack & Send Australia ship or deliver to a PO Box?
For Online Self-Service bookings, PACK & SEND says delivery must be to a full street address and cannot be made to a P.O. Box or Parcel Locker. If you need a special delivery arrangement, contact your nearest Service Centre before booking.

Can I pick up Pack & Send Australia package?
Yes, in some cases. PACK & SEND Online Self-Service offers a Hold for Collection option that allows a parcel to be delivered to a nominated PACK & SEND Service Centre for pickup by the receiver during that Service Centre’s opening hours. Availability may depend on the booking type and service selected.

What time does Pack & Send Australia open? (Pack & Send Australia Opening Hours)
Opening hours vary by Service Centre. Many locations operate during normal weekday business hours, but each branch can have different trading times. The safest option is to use the Service Centre locator, choose your local branch, and check the hours listed on that location’s page.

Does Pack & Send Australia deliver or pickup on Sunday or Saturday?
Saturday service depends on the specific Service Centre, courier, route, and shipment type. Sunday service is generally more limited. Online Self-Service pickup is mainly based on courier availability, and standard collection windows are normally weekday business hours unless a selected service or local arrangement allows otherwise.

What is the Pack & Send Australia phone number?
The main PACK & SEND Australia phone number is 1300 668 000. This number can connect customers with personalised service from a nearby Service Centre. For Online Self-Service support, call the same number and select Option 2.

What is Pack & Send Australia Online Self-Service?
Online Self-Service is PACK & SEND’s DIY online booking option for customers sending pre-packed parcels. It is designed for convenient online quotes, bookings, payments, label creation, and courier pickup or drop-off arrangements. Restrictions may apply for size, weight, value, item type, and packaging.

Can I drop off my Pack & Send Australia parcel instead of waiting for pickup?
Yes. When booking an eligible Online Self-Service shipment, you can choose a Parcel Drop Off solution and nominate a convenient PACK & SEND Service Centre. You must print and attach the correct shipping labels before dropping off the parcel during the branch’s opening hours.

Can Pack & Send Australia collect from my home or business?
Yes, PACK & SEND offers pickup options for many shipments. For Online Self-Service, the courier usually collects on the nominated pickup date, commonly between 9:00am and 5:00pm. For fragile, valuable, bulky, oversized, or complex shipments, it is better to contact a Service Centre for personalised pickup and packing help.

Can I choose a specific pickup time?
Online Self-Service generally does not allow customers to choose an exact pickup time. Courier drivers typically collect parcels within a broad pickup window. If you need a specific arrangement, contact the Online Self-Service Customer Care team or your nearest PACK & SEND Service Centre as early as possible.

What happens if no one is home when the courier comes to pick up the parcel?
If no one is available to hand over the parcel on the nominated pickup date, extra charges may apply. PACK & SEND refers to this as a possible futile booking situation. If you cannot wait for pickup, choose a drop-off option when booking, if available.

Can I change my Pack & Send Australia pickup date?
Yes, pickup-date changes may be possible, but you should contact PACK & SEND urgently. For Online Self-Service bookings, contact Customer Care on 1300 668 000, Option 2, or email [onlineselfservice@packsend.com.au](mailto:onlineselfservice@packsend.com.au). Booking alteration fees may apply.

Can I cancel a Pack & Send Australia booking?
Yes, if the goods have not already been collected. Online Self-Service cancellations generally need to be requested by contacting Customer Care with the booking details. Cancellation surcharges may apply, especially if the request is made late or after the courier has already collected the goods.

What should I do if my Pack & Send Australia parcel was not picked up?
Check your booking date, pickup address, contact details, and whether anyone was available to hand the parcel to the courier. If pickup failed, contact the PACK & SEND Online Self-Service Customer Care team or the Service Centre handling your shipment so they can help arrange the next step.

What should I do if my Pack & Send Australia delivery has a problem?
Track the parcel first using the official Track & Trace page. If the tracking shows an issue, contact PACK & SEND Customer Care or your local Service Centre. For Online Self-Service shipments, PACK & SEND says Customer Care can contact the carrier to try to resolve the delivery problem.

Does Pack & Send Australia ship internationally?
Yes. PACK & SEND Australia offers international courier, air freight, sea freight, excess baggage, personal effects, commercial freight, document delivery, and eCommerce shipping services. International delivery time depends on the country, customs clearance, carrier, service level, shipment size, and selected transport method.

Does Pack & Send Australia pack fragile or valuable items?
Yes. PACK & SEND is known for packing and sending fragile, valuable, large, awkward, and sensitive goods. Service Centres can help with custom packaging, boxes, crates, foam protection, and shipping advice for items such as artwork, antiques, electronics, instruments, medical equipment, and furniture.

Can Pack & Send Australia send large or heavy freight?
Yes. PACK & SEND handles parcels, freight, oversized goods, pallets, commercial consignments, and larger items. For freight over standard parcel size or weight, contact your local Service Centre for a customised quote and service recommendation.

How do I get a Pack & Send Australia quote?
You can get a quote online through the PACK & SEND website or contact your nearest Service Centre. For simple pre-packed parcels, Online Self-Service may provide a fast DIY quote. For fragile, unpacked, oversized, valuable, or complex items, a Service Centre quote is usually better.

Summary
PACK & SEND Australia offers parcel delivery, courier services, freight, packing, local pickup, drop-off, domestic delivery, and international shipping through a large Service Centre network. Use the official Track & Trace page for shipment updates, call 1300 668 000 for help, and check your local branch for exact hours.