Go People Tracking, Delivery & Contact Info

Go People (GoPeople) is an Australian courier and delivery technology company focused on same-day, on-demand, and next-day parcel delivery. Founded in 2014 in Sydney, the company grew from a crowdsourced courier idea into a platform connecting businesses, recipients, and independent delivery “Runners.” Go People is known for live GPS tracking, proof of delivery, direct delivery updates, and flexible services across major Australian metro areas.

How to Track Go People Package (Where is my Go People package?)

Track Go People Package & Parcel Here

You can track a Go People delivery using the official tracking page or the tracking link sent by SMS/email after dispatch. Tracking may show pickup, Runner movement, delivery progress, messages, and proof of delivery.

1. Open Go People’s tracking page in your browser.
2. If you received a tracking link by SMS or email, open that link directly because it is usually connected to your specific delivery.
3. Enter or follow the tracking details exactly as provided by the sender, retailer, or Go People notification.
4. Review the current delivery status, pickup details, drop-off information, and estimated progress.
5. If live tracking is available, check the Runner’s location and delivery movement on the map.
6. Use the message/comment option on the tracking page if you need to leave safe, clear delivery instructions for the Runner.
7. Watch for proof of delivery after completion, which may include a recipient signature or a photo if Authority to Leave applies.
8. If the tracking page says delivered but you cannot find the parcel, use the “Got a problem with your delivery?” option on the tracking page or contact Go People support.

Go People Delivery Times & Schedule

Go People delivery times depend on the service selected, sender dispatch time, pickup address, drop-off address, metro coverage, route conditions, and the delivery product used. GoSAMEDAY is designed for same-day local delivery, with multiple daily cut-off times and many parcels delivered within hours. GoVIP is Go People’s premium on-demand option for urgent bookings and flexible delivery times. GoEXPRESS is used for guaranteed next-day delivery services. Go People mainly focuses on same-city and metropolitan deliveries in major Australian cities, so customers should always check service availability before booking.

Go People Weekday Hours: Customer service hours are Monday to Friday, 7:00am–8:00pm AEST. Delivery availability may vary by service, booking time, city, and sender arrangement.

Go People Weekend Hours: Customer service hours are Saturday and Sunday, 9:00am–6:00pm AEST. Some delivery services, especially on-demand options, may be available outside standard support hours depending on coverage and booking type.

Go People Contact & Customer Service Info

For delivery questions, tracking issues, address corrections, sender questions, or Runner support, contact Go People through phone, email, live chat, or the official contact form.

• Phone number: 1300 416 722
• Email:
• Mailing Address: Level 13, 333 George St, Sydney NSW 2000, Australia
• Social Medias: Facebook, Instagram, X/Twitter, LinkedIn

Go People FAQ

Is there a Go People location or branch near me?
Go People does not work like a traditional courier branch network where every customer visits a depot. It mainly operates through online booking, live tracking, and Runner-based pickup/delivery. To check whether your suburb is covered, use the official Go People service eligibility page or contact support.

Can Go People ship or deliver to a PO Box?
Go People is primarily a courier and last-mile delivery service that relies on physical pickup and drop-off addresses. For PO Boxes, parcel lockers, or collection-point addresses, check with the retailer/sender before ordering. If Go People is assigned after purchase, contact the sender or Go People support as early as possible.

Can I pick up Go People package?
Go People deliveries are normally designed for direct delivery to the recipient address, not depot pickup. However, if delivery fails and the parcel is redirected to a Hubbed or collection location, you may be able to collect it there with matching photo ID. If you cannot collect it, contact the retailer/sender because they usually control the next step.

What time does Go People open? (Go People Opening Hours)
Go People customer service is open Monday to Friday from 7:00am to 8:00pm AEST, and Saturday to Sunday from 9:00am to 6:00pm AEST. Delivery booking availability can differ from customer service hours depending on the service type and location.

Does Go People deliver or pickup on Sunday or Saturday?
Yes, weekend delivery or pickup may be available depending on the service, city, Runner availability, and sender booking. Go People lists weekend customer service hours, and some services are designed for flexible or on-demand delivery. Always confirm availability when booking.

Why is my Go People tracking not updating?
Tracking may not update immediately if the parcel has not yet been picked up, the Runner has not started the route, mobile coverage is weak, or the sender has not dispatched the order yet. Check again later, open the tracking link from your SMS/email, and contact support if the status does not change.

What does Go People proof of delivery mean?
Proof of delivery is confirmation that the parcel was delivered. Depending on the delivery instructions, it may include a recipient signature or a photo showing where the parcel was left if Authority to Leave was allowed.

Can I leave delivery instructions for the Go People Runner?
Yes. After pickup, open your Go People tracking link and look for the message or instruction box. You can leave clear instructions such as where to leave the parcel, gate access details, apartment directions, or whether it is safe to leave the item.

Can I change my Go People delivery address?
Small corrections, such as a unit number or street typo, may be handled through the tracking link or support. A completely new delivery address usually requires approval from the sender/retailer for security and privacy reasons. Contact the sender and Go People as early as possible.

What should I do if Go People says delivered but I cannot find my parcel?
Open the tracking link and check the delivery photo, notes, and drop-off location. If the parcel still cannot be found, use the “Got a problem with your delivery?” option on the tracking page or contact Go People support with your order details and delivery address.

What does “Lost” or “Under Investigation” mean on Go People tracking?
It means Go People’s operations or customer service team is checking the delivery using information such as GPS tracking, delivery photos, timestamps, messages, and other records. Respond quickly if support asks for more details, because this can help speed up the investigation.

How long does Go People delivery take?
Delivery time depends on the service. GoSAMEDAY is for same-day metro deliveries, GoVIP is for urgent on-demand delivery, and GoEXPRESS is for next-day delivery. Actual timing depends on the sender, route, distance, pickup time, traffic, and metro coverage.

Does Go People deliver internationally?
Go People is mainly focused on Australian courier, same-city, same-day, on-demand, and next-day delivery services. For international shipping, check with the sender/retailer or ask Go People support before booking.

Can I contact the Go People Runner directly?
In many cases, communication is handled through the tracking page or Go People support. Use the message/comment feature on the tracking link for delivery instructions. For serious issues, contact support instead of trying to contact the Runner outside the platform.

What items can Go People deliver?
Go People is commonly used for parcels, documents, apparel, flowers, gifts, groceries, bakery items, health products, and other local business deliveries. Restrictions may apply for dangerous goods, fragile items, oversized goods, or products requiring special handling, so confirm with Go People before booking unusual items.

Summary
Go People is a modern Australian courier service built around same-day delivery, on-demand bookings, live GPS tracking, Runner communication, and proof of delivery. For the fastest help, use the official tracking link first, then contact Go People support by phone, email, live chat, or the official contact page.