Easyship Tracking, Delivery & Contact Info

Easyship is a global shipping software and logistics platform that helps eCommerce sellers compare couriers, buy labels, manage customs paperwork, schedule pickups, and track shipments from one dashboard. Founded in 2014, Easyship grew from a startup focused on simplifying cross-border shipping into a multi-carrier platform used by online stores, marketplace sellers, crowdfunding campaigns, and larger brands shipping worldwide.

How to Track Easyship Package (Where is my Easyship package?)

Track Easyship Package & Parcel Here

Easyship tracking is usually done inside your Easyship dashboard or through the tracking link created for the shipment. The final delivery carrier may also provide detailed scans.

1. Open Easyship’s dashboard login page and sign in to your account.
2. Go to Manage Shipments, then open All to view your shipment list.
3. Find the order or parcel you want to check.
4. Click the hyperlinked tracking number to open the shipment tracking page.
5. You can also click Actions next to the shipment to view tracking details directly in the dashboard.
6. Review the tracking status, courier name, pickup status, transit checkpoints, exception alerts, failed delivery attempts, and delivered status when available.
7. If Easyship shows the package has been handed to a courier such as UPS, FedEx, DHL, USPS, Royal Mail, Australia Post, Canada Post, or another local carrier, you can also copy the tracking number and check it on that courier’s official tracking page.
8. If you are the buyer and do not have an Easyship account, use the tracking link sent by the merchant or contact the store where you placed the order.
9. If the tracking number is not updating, wait for the first courier scan. Some labels show as created before the parcel is physically picked up or dropped off.
10. If the tracking status shows an exception, customs delay, failed delivery, or missing scan for too long, submit a request through Easyship Support or contact the merchant who shipped the order.

Easyship Delivery Times & Schedule

Easyship does not operate like one single courier with one fixed delivery schedule. It is a multi-carrier shipping platform, so delivery time depends on the courier, service level, origin country, destination country, customs clearance, pickup/drop-off time, holidays, and whether the shipment is domestic or international. When comparing courier services in Easyship, delivery times are estimates based on courier performance and Easyship data, not always guaranteed delivery promises. For pickups, Easyship lets shippers choose available pickup dates and time slots after selecting a courier, but the actual pickup windows depend on that courier’s availability.

Easyship Weekday Hours: Easyship dashboard and Help Center are available online 24/7. Customer support is promoted as 24/7, but courier pickup and delivery windows vary by selected courier, country, service, and available pickup slot.

Easyship Weekend Hours: Easyship online account access and support resources are available on weekends. Saturday or Sunday delivery/pickup depends on the courier service chosen, local courier operating hours, and whether weekend service is available for that route.

Easyship Contact & Customer Service Info

For shipment updates, account questions, billing issues, pickup problems, or tracking concerns, Easyship recommends using its Help Center and support request form.

• Phone number: Easyship does not list one general public customer-service phone number on its current Contact page. Phone support may be available inside eligible Easyship plans/accounts.
• Email: Use the official Easyship support request form. For label-pending issues, Easyship support documentation also references [support@easyship.com](mailto:support@easyship.com).
• Mailing Address: Easyship New York office: 515 Broadhollow Rd Ste 800, Melville, NY 11747, United States. Other listed offices include Hong Kong, London, Taiwan, Bangalore, and Toronto.
• Social Medias: Facebook, LinkedIn, X/Twitter, Instagram

Easyship FAQ

Is there a Easyship location or branch near me?
Easyship is not a traditional courier branch network where customers normally walk in to collect or drop off parcels. It lists global office locations on its official contact page, but shipping pickup, drop-off, and delivery are handled through the courier service selected in the Easyship dashboard.

Can Easyship ship or deliver to a PO Box?
It depends on the courier and service selected. Easyship connects shippers with many courier services, and each courier has its own PO Box rules. Some postal services may deliver to PO Boxes, while many express couriers require a physical street address. For pickup, a physical sender address is normally required.

Can I pick up Easyship package?
Usually, buyers cannot pick up a package directly from Easyship because Easyship is the shipping platform, not the final-mile courier branch. If a courier attempted delivery or is holding the parcel, contact the actual courier shown in the tracking details or ask the seller for help.

What time does Easyship open? (Easyship Opening Hours)
Easyship’s online dashboard, Help Center, and shipment tools are available online 24/7. Easyship support is promoted as 24/7, but office visits and courier operations are different. Courier pickup and delivery hours depend on the selected courier, route, and local country.

Does Easyship deliver or pickup on Sunday or Saturday?
Easyship itself does not set one universal weekend delivery schedule. Weekend delivery or pickup depends on the courier service selected, the destination, the pickup address, the available pickup slots, and local courier policies. Some services may offer Saturday delivery, while Sunday service is more limited in many areas.

Why is my Easyship tracking number not updating?
A tracking number may not update until the courier physically scans the parcel. If the label was just created, the shipment may still be waiting for pickup, drop-off, or first acceptance scan. Delays can also happen during weekends, holidays, customs checks, or courier network congestion.

What does “Label Pending” mean on Easyship?
“Label Pending” means the label has not finished generating yet. Easyship sends shipment details to the selected courier, and the label is usually generated after the courier accepts the shipment information. If it stays pending for too long, contact Easyship Support.

What does “In Transit” mean on Easyship?
“In Transit” means the parcel is moving through the courier network toward the destination. It may be traveling between sorting hubs, customs facilities, depots, or local delivery centers. The exact checkpoint details depend on the carrier scan data.

What does “Out for Delivery” mean on Easyship?
“Out for Delivery” means the package has reached the local delivery area and is with the courier or delivery route for final delivery. Delivery can still depend on route timing, address access, weather, building entry, and signature requirements.

What should I do if Easyship says delivered but I did not receive the package?
First, check the delivery address, mailbox, reception desk, parcel locker, front door, side entrance, neighbors, and building office. Then check the courier tracking page for proof of delivery. If you still cannot find it, contact the seller and the final delivery courier.

Can I change the delivery address after Easyship shipment is created?
Address changes depend on the courier and shipment status. If the label has not been used yet, the shipper may need to cancel or recreate the shipment. If the courier already has the parcel, only the courier or merchant may be able to request a redirect, and extra fees may apply.

Can I reschedule an Easyship pickup?
Yes, shippers can reschedule eligible pickups from the Easyship dashboard. Go to the shipment or pickup area, choose the pickup that needs to be changed, select a new available date or time slot, and confirm the update. Availability depends on the courier.

Can I cancel an Easyship shipment?
If the label has not been used, the shipper may be able to cancel or void it from the Easyship dashboard, depending on the courier and label rules. Once the parcel has been picked up, cancellation may not be possible and the courier’s return or intercept policy may apply.

Does Easyship handle customs clearance?
Easyship helps create customs documents and can show tax and duty estimates for international shipments. However, customs clearance is handled by the courier, customs authorities, and import rules in the destination country. Customs delays may require extra information, duties, taxes, or documentation.

Who should I contact first: Easyship, the courier, or the seller?
If you are the buyer, contact the seller first because they created the shipment. If you are the shipper or Easyship account owner, contact Easyship Support for dashboard, label, pickup, billing, or platform problems. Contact the final courier for local delivery attempts, delivery holds, or depot pickup instructions.

Summary
Easyship is best understood as a shipping software platform that connects sellers to many courier services. Tracking is managed through the Easyship dashboard or the shipment tracking link, while delivery times, weekend service, PO Box rules, pickup options, and final delivery support depend on the courier selected for that shipment.