Stuart Delivery Tracking, Delivery & Contact Info

Stuart is a European last-mile delivery platform founded in Paris in 2015. It connects businesses with independent couriers for on-demand, same-day, scheduled, and multi-drop deliveries. Stuart serves restaurants, retailers, grocers, e-commerce stores, pharmacies, offices, and other businesses that need fast local delivery, live tracking, proof of delivery, and flexible transport options across supported cities.

How to Track Stuart Package (Where is my Stuart package?)

Track Stuart Package & Parcel Here

Stuart tracking is usually done through the Stuart Dashboard, the merchant’s order page, or the live tracking link shared for your specific delivery.

1. Open the Stuart Dashboard if you are the business, store, restaurant, or sender that booked the delivery.
2. Log in with the email and password connected to your Stuart account.
3. Go to the Ongoing section to view active deliveries in real time.
4. Click the delivery you want to check. Stuart can show the delivery stage, courier assignment, estimated pickup time, estimated drop-off time, courier details when assigned, and live map information when available.
5. If you are the customer or recipient, open the tracking link sent by the store, restaurant, retailer, or app where you placed the order.
6. If the delivery was booked through a partner platform, open your order confirmation email, SMS, app notification, or merchant account page and look for a link such as Track delivery, Track order, or Follow courier.
7. For completed orders, the business account holder can check the Past or History section in the Stuart Dashboard to review delivery timestamps, proof of delivery, cancellation details, return notes, and communication history when available.
8. If you cannot see tracking, contact the merchant first. Stuart deliveries are often linked to a store or business order, so the merchant may need to resend the tracking link or check the job ID from their dashboard.
9. If you are a Stuart client and something is wrong during an active delivery, use the customer support widget inside the Stuart Dashboard.
10. If you are a Stuart courier and you are currently on a delivery, use live chat from the Stuart Courier app by opening your profile menu, selecting Help centre, and choosing Chat with us.

Stuart Delivery Times & Schedule

Stuart is built for fast local delivery rather than traditional long-distance parcel shipping. Delivery speed depends on the service chosen by the business, the pickup and drop-off distance, city coverage, courier availability, traffic, package size, transport type, store preparation time, and the customer’s delivery window. Stuart promotes express deliveries that can be completed in as little as 30 minutes in supported areas, along with scheduled, same-day, next-day, and multi-drop delivery options. Some business services may allow couriers to be requested during extended daily windows, while availability can vary by market and partner setup.

Stuart Weekday Hours: Stuart’s online Dashboard is available to manage deliveries at any time, but courier availability and support options vary by city, service type, and business agreement. In some supported areas, Stuart advertises on-demand courier access during extended hours, such as daytime through late evening.

Stuart Weekend Hours: Weekend delivery may be available in supported cities when couriers, partner stores, and delivery zones are active. Saturday and Sunday availability depends on the business that booked the delivery, the customer’s area, and the requested delivery window.

Stuart Contact & Customer Service Info

For delivery issues, Stuart usually directs clients and couriers to the Dashboard, app, Help Centre, live chat, or support chatbot instead of a public parcel hotline.

• Phone number: +33 1 49 26 99 35. This is listed on Stuart’s legal notice for the website publisher, not as a general parcel support hotline.
• Email: for client/business contact. UK client support and onboarding questions may also use . Couriers with payment questions can use , and background-check questions can use . For most live delivery issues, use the Stuart Help Centre, Dashboard support widget, or in-app chat.
• Mailing Address: SRT GROUP, 43-45 Avenue de Clichy, 75017 Paris, France. UK registered office for Stuart Delivery Ltd: 6th Floor, 2 London Wall Place, Barbican, London, EC2Y 5AU, United Kingdom.
• Social Medias: Facebook, X / Twitter, Instagram, LinkedIn

Stuart FAQ

Is there a Stuart location or branch near me?
Stuart is not a traditional courier with public parcel branches or customer pickup counters. It is a last-mile delivery platform used by businesses to book local couriers. To check whether Stuart operates in your area, visit the Stuart delivery service page or contact Stuart through the Help Centre.

Can Stuart ship or deliver to a PO Box?
Usually no. Stuart deliveries are local courier deliveries that require a real pickup address, a real drop-off address, recipient details, and often phone contact. A PO Box is normally not suitable because the courier needs a physical delivery point and a person, business, reception desk, or approved handoff location.

Can I pick up Stuart package?
Stuart does not usually hold parcels at public branches for customer pickup. The courier collects the package from the business, store, restaurant, or sender and delivers it to the drop-off address. If you need to change the delivery arrangement, contact the merchant or the business that booked Stuart.

What time does Stuart open? (Stuart Opening Hours)
Stuart’s website and Dashboard can be accessed online at any time, but active delivery availability depends on your city, the merchant, courier supply, transport type, and requested delivery window. For live delivery support, clients should use the support widget in the Dashboard, while couriers should use the in-app Help Centre/live chat option.

Does Stuart deliver or pickup on Sunday or Saturday?
Stuart may support weekend pickups and deliveries in active service areas, but it depends on courier availability, the merchant’s opening hours, the customer’s address, and the delivery service selected. If you ordered from a store or restaurant, check the merchant’s delivery options first.

Why is my Stuart tracking link not working?
A Stuart tracking link may not work if the delivery has not been created yet, the courier has not been assigned, the link expired, the merchant sent the wrong link, or the delivery was cancelled. Ask the merchant to confirm the order status or resend the correct tracking link.

Does Stuart use tracking numbers?
Stuart is different from postal and international parcel carriers. Many Stuart deliveries are tracked by a live delivery link, job ID, merchant order number, or Dashboard delivery record rather than a public tracking number search box.

Can Stuart show the courier’s location?
Yes, when live tracking is available for the delivery, Stuart can show real-time courier movement, courier assignment, ETA, and delivery stage. Exact details depend on whether you are the merchant, customer, or courier and whether tracking was enabled for that order.

What does “courier assigned” mean on Stuart?
It means a courier has accepted or been matched to the delivery. The courier will travel to the pickup address, collect the package or order, then proceed to the drop-off location. ETA can change because of traffic, store preparation time, cancellations, or reassignment.

What does “pickup” mean on Stuart tracking?
Pickup means the courier is collecting the package from the store, restaurant, warehouse, office, or business that booked the delivery. Some orders may take extra time if the package is not ready when the courier arrives.

What does “in transit” mean on Stuart tracking?
In transit means the courier has collected the package and is travelling toward the drop-off address. During this stage, the customer may be able to follow the courier’s route, view ETA updates, and receive delivery notifications.

What does “delivered” mean on Stuart tracking?
Delivered means the courier has completed the drop-off. Depending on the account settings, the business may be able to view proof of delivery, timestamps, delivery notes, photo proof, signature, PIN confirmation, or other delivery completion details.

Can I change the delivery address after Stuart pickup?
If you are the recipient, contact the merchant or sender immediately. If you are the business that booked the delivery, check the Stuart Dashboard for available delivery actions or contact support through the Dashboard widget. Address changes may not always be possible after courier pickup.

What should I do if my Stuart delivery is late?
First check the tracking link or your order page for ETA updates. If you ordered from a store or restaurant, contact the merchant. If you are the business that booked the courier, use the Stuart Dashboard support widget and include the delivery/job ID.

What should I do if my Stuart package says delivered but I did not receive it?
Check the delivery notes, building reception, concierge, front desk, safe place, or anyone at the address who may have accepted it. Then contact the merchant or sender. Businesses can review proof of delivery and delivery history inside the Stuart Dashboard when available.

Does Stuart offer proof of delivery?
Yes, proof of delivery may be available depending on the account setup and delivery type. Businesses can usually check completed deliveries in the Dashboard history and review available POD information such as timestamps, photos, signatures, or PIN confirmation.

Does Stuart offer same-day delivery?
Yes. Stuart focuses on fast local delivery and offers instant, scheduled, same-day, and other flexible delivery options in supported markets. Delivery speed depends on distance, city, courier availability, transport type, and the merchant’s preparation time.

Does Stuart offer international shipping?
Stuart is mainly a last-mile local delivery platform, not an international parcel carrier. It is used by businesses to move goods locally within supported cities and regions. For international shipping, use a carrier that provides cross-border parcel services.

Can individuals book Stuart deliveries?
Stuart is primarily designed for businesses, retailers, restaurants, grocers, e-commerce sellers, pharmacies, and professional services. Some individuals may receive Stuart deliveries when ordering from a merchant that uses Stuart, but booking access is generally business-focused.

How do businesses book a Stuart courier?
Businesses can create an account, use the Stuart Dashboard, connect through a partner integration, or use Stuart’s API. The business enters pickup and drop-off details, selects the package or transport type, reviews pricing, and requests a courier.

What can Stuart deliver?
Stuart is commonly used for restaurant meals, groceries, retail orders, e-commerce parcels, pharmacy items, documents, office deliveries, flowers, bakery orders, gifts, and ship-from-store deliveries. Allowed items may depend on market rules, business agreement, vehicle type, package size, weight, and age-verification requirements.

Summary
Stuart is a business-focused last-mile delivery platform for fast local courier services. Tracking is usually done through the Stuart Dashboard or a live tracking link from the merchant, not a public tracking-number page. Delivery times, weekend service, and support options vary by city, courier availability, merchant setup, and delivery type.