ArcBest Tracking, Delivery & Contact Info

ArcBest is an integrated transportation and logistics company offering less-than-truckload, truckload, expedite, air, ocean, warehousing and final-mile solutions. Its history began in 1923 as OK Transfer, a local freight hauler serving the Fort Smith, Arkansas, area. Through expansion, acquisitions and technological development, ArcBest has grown into a global logistics provider supported by ABF Freight, Panther Premium Logistics and other specialized transportation services.

How to Track ArcBest Package (Where is my ArcBest package?)

Track ArcBest Package & Parcel Here

ArcBest shipments can be tracked online by entering a PRO number, pickup request number, bill of lading number, purchase order number or another supported shipment reference.

1. Open the official ArcBest shipment tracking page in your web browser.

2. Enter the shipment’s tracking or reference number in the available tracking field. The number may be listed as a PRO number, tracking number, pickup request number, bill of lading number, purchase order number or customer reference number.

3. Check the number carefully and remove any unnecessary spaces or characters that were not included on the original shipping document.

4. Select the appropriate reference type if the tracking tool asks you to identify the kind of number being entered.

5. Click the tracking or search button to retrieve the latest shipment information.

6. Review the shipment status, origin, destination, estimated delivery information, movement history and available documents.

7. Select the individual shipment when multiple results appear. The detailed view may include freight information, shipment milestones, party locations, delivery timing and downloadable documents.

8. Sign in to your ArcBest account when additional information is needed. Registered users may have access to broader shipment visibility, invoices, delivery receipts and document-retrieval tools.

9. If the shipment does not appear, confirm the number with the shipper. Recently created shipments may not display movement until ArcBest has received the freight and processed the shipping documents.

10. For tracking assistance, call ArcBest customer service at 800-610-5544 or email [customerservice@arcb.com](mailto:customerservice@arcb.com). Include the PRO number or another shipment reference in the message.

What Is an ArcBest PRO Number?

A PRO number is a unique freight identification number used to track an ArcBest or ABF Freight shipment. It commonly appears on the bill of lading, freight invoice, shipping label, pickup confirmation or documents supplied by the shipper.

The PRO number is usually the fastest and most reliable way to find an LTL freight shipment. Customers who do not know their PRO number may be able to search through an ArcBest account using a bill of lading number, purchase order number, customer reference number or other shipment-specific information.

Why Is My ArcBest Tracking Number Not Working?

An ArcBest tracking number may not work immediately if the shipment was only recently booked, the freight has not yet been picked up or the paperwork has not been entered into the tracking system. It may also fail when the wrong reference type is selected or when a character has been entered incorrectly.

Confirm the number with the shipper and allow time for the first shipment scan or status update. If the shipment remains unavailable, submit an inquiry through the additional tracking information form or contact customer service at 800-610-5544.

Understanding ArcBest Tracking Statuses

Shipment Information Received: ArcBest has received electronic shipping information, but the freight may not yet have been collected or processed at a service center.

Pickup Requested: A pickup request has been created. This does not necessarily mean that the freight has already been collected.

Picked Up: The carrier has collected the shipment from its origin and has begun moving it through the transportation network.

In Transit: The shipment is moving between service centers, terminals, transfer locations or other facilities on its route.

Arrived at Service Center: The freight has reached an ArcBest or ABF Freight service center and may be awaiting sorting, transfer or local delivery.

Delivery Appointment Required: The destination service center needs to arrange a delivery date or time with the recipient before dispatching the shipment.

Out for Delivery: The shipment has been loaded for delivery and is expected to reach the consignee during the scheduled route or appointment window.

Delivered: The shipment has been delivered and a delivery receipt or proof-of-delivery document may be available through ArcBest’s document-retrieval tools.

Exception or Delay: Weather, incorrect address information, missed appointments, limited access, damaged freight, equipment problems or other operational issues may have affected the original schedule.

ArcBest Delivery Times & Schedule

ArcBest delivery times vary according to the shipment’s origin, destination, freight type and selected service. Standard less-than-truckload and truckload freight generally moves on business days according to service-center schedules. Transit estimates are not the same as guaranteed delivery appointments. Time-critical, expedite and air services can provide same-day, overnight, next-day, second-day or customized delivery windows. Residential, limited-access and large freight deliveries may require an appointment. Weather, holidays, border processing, freight volume and consignee availability can also affect delivery. Customers should use the tracking page or contact the destination service center for the most accurate schedule.

ArcBest Weekday Hours: Standard freight pickups and deliveries are generally performed Monday through Friday during local business and service-center operating hours. Exact hours vary by location, route and service. ArcBest customer-service assistance for many shipping services is available 24 hours a day, excluding major U.S. holidays.

ArcBest Weekend Hours: Routine LTL service is generally centered on weekdays, but Saturday, Sunday and after-hours pickup or delivery may be available through time-critical, expedite and truckload services. Weekend service must normally be arranged in advance and may involve additional charges. Expedite support is available 24/7/365.

How Long Does ArcBest Delivery Take?

There is no single delivery time for every ArcBest shipment. Standard LTL transit may take a few business days or longer depending on the distance between the origin and destination, the number of service-center transfers and the type of freight being transported.

Long-distance, cross-border, remote-area and appointment-based deliveries may require additional time. ArcBest also offers faster time-critical, expedite and air-freight options for shipments that must arrive on a specific day or within a narrow time window.

Use the shipment quote or transit-time information supplied when booking as an estimate. Continue checking the tracking page because the expected delivery date may change as the freight moves through the network.

Does ArcBest Provide a Guaranteed Delivery Date?

A standard estimated transit time is not automatically a guaranteed delivery date. Customers who need delivery on a specific date or within a particular time window should request a time-critical or expedite service when booking.

A guaranteed or time-definite service may have additional terms, availability requirements and charges. Contact ArcBest before shipping to confirm whether the requested delivery commitment is available for the origin, destination and freight type.

ArcBest Contact & Customer Service Info

ArcBest customer service can help with tracking, pickup requests, delivery appointments, rerouting, billing questions, service-center information and general transportation support.

• Phone number: 800-610-5544

• Tracking email: [customerservice@arcb.com](mailto:customerservice@arcb.com)

• Billing and customer-solutions email: [customersolutions@arcb.com](mailto:customersolutions@arcb.com)

• Website and online-tools help desk: 479-785-8900

• Contact form: ArcBest Customer Service Contact Form

• Corporate Address: ArcBest, 8401 McClure Drive, Fort Smith, AR 72916, United States

• Mailing Address: ArcBest, P.O. Box 10048, Fort Smith, AR 72917, United States

• ABF Freight Mailing Address: ABF Freight System, P.O. Box 10048, Fort Smith, AR 72917-0048, United States

• Social Medias: Facebook, X/Twitter, LinkedIn and YouTube

What Information Should I Include When Contacting ArcBest?

Include the PRO or tracking number, shipper’s name, consignee’s name, origin and destination, pickup date, delivery address and a clear explanation of the issue. For appointment questions, also provide the recipient’s telephone number and available delivery times.

For billing questions, include the freight bill or invoice number. For damaged or missing freight, retain the packaging, delivery receipt, photographs and any notation made when the shipment was delivered.

How to Schedule an ArcBest Pickup

Customers can submit a request through the official ArcBest pickup request page or call 800-610-5544. The request normally requires the shipper and consignee details, origin and destination addresses, freight-ready date, commodity information, shipment weight, number of handling units and any special services.

Submitting a pickup request does not always guarantee a specific collection time. Freight should be properly packaged, labeled and ready before the driver arrives. A completed bill of lading should also be available unless it was created electronically.

The status of an existing request can be checked by entering the pickup request number in the shipment tracking tool or by contacting customer service.

How to Change an ArcBest Delivery Address

The paying party may request an address change while a shipment is in transit through ArcBest’s Dynamic Rerouting tool or by calling 800-610-5544. ArcBest may require the request to be submitted in writing to [](mailto:).

Address changes may cause delays, revised charges or a change in the destination service center. The recipient may not be authorized to reroute a shipment unless that person or business is also the paying party.

ArcBest FAQ

Is there an ArcBest location or branch near me?
Use the official ArcBest Service Center Lookup. Enter a ZIP code or city and state to find routing information, local service-center details and contact options for the ArcBest account manager serving that area.

Can ArcBest ship or deliver to a PO Box?
ArcBest primarily transports freight that requires a physical pickup and delivery location accessible to a commercial vehicle. A standard post-office box normally cannot receive palletized or LTL freight. Although ArcBest’s label tools permit PO Box information in some situations when a phone number is included, customers should provide a valid street address and confirm special requirements with customer service before shipping.

Can I pick up an ArcBest package?
A shipment may sometimes be held for pickup at the destination service center, but arrangements must be approved in advance. Contact customer service or the destination service center before traveling there. Bring government-issued identification, the tracking or PRO number and any authorization required when the shipment is addressed to a business or another person.

What time does ArcBest open? (ArcBest Opening Hours)
ArcBest service-center opening hours vary by city and facility. Most standard freight operations take place during weekday business hours, while some customer-service, time-critical and expedite support is available around the clock. Use the Service Center Lookup or call 800-610-5544 to confirm local opening, pickup and freight-release hours.

Does ArcBest deliver or pick up on Sunday or Saturday?
Weekend service is not normally part of every standard LTL shipment. However, ArcBest can arrange Saturday, Sunday or after-hours service through certain time-critical, expedite and truckload solutions. Advance scheduling is required, service availability varies and extra charges may apply.

Does ArcBest deliver to residential addresses?
ArcBest can provide residential and final-mile delivery services for eligible freight. Residential service may require an additional charge, a delivery appointment and equipment suitable for unloading. Tell ArcBest at the time of booking whether the destination is a residence and whether a liftgate, inside delivery or additional assistance is required.

Will ArcBest call before delivery?
ArcBest may call when a delivery appointment is required, particularly for residential, limited-access, oversized or specialized freight. A telephone call is not guaranteed for every standard commercial delivery unless appointment or notification service was requested. Make sure the recipient’s current phone number appears on the bill of lading.

Can I change my ArcBest delivery date?
Contact the destination service center or ArcBest customer service as soon as possible. A new appointment may be arranged when the shipment and route allow it. Storage, redelivery or appointment-change charges may apply if the freight has already reached the destination center or a delivery attempt has been made.

Can ArcBest leave freight without a signature?
Freight normally requires a delivery receipt or another form of delivery confirmation. A shipment should not be expected to be left unattended unless ArcBest has accepted written authorization and the service permits it. The shipper or paying party may need to approve any special release instructions.

How do I get proof of delivery from ArcBest?
Sign in to an ArcBest account and use the document-retrieval tool to view or print the delivery receipt when it is available. Customers can also request assistance from customer service using the PRO number or another shipment reference.

What should I do if my ArcBest shipment is delayed?
Check the tracking history for an updated delivery estimate or exception notice. Review ArcBest’s service advisories for weather or network interruptions. If there is no clear explanation, contact customer service with the PRO number, shipper and consignee details. Appointment freight may also be waiting for the recipient to confirm an available delivery time.

What should I do if my ArcBest freight arrives damaged?
Inspect the freight before signing the delivery receipt whenever possible. Note visible loss or damage clearly on the receipt, photograph the freight and packaging, and retain all materials for inspection. Notify the shipper and ArcBest promptly. Concealed damage should be reported as soon as it is discovered, subject to the applicable claim rules and deadlines.

How do I file an ArcBest freight claim?
Gather the PRO number, bill of lading, invoice showing the value of the goods, delivery receipt, photographs, repair estimates and a description of the loss or damage. Follow ArcBest’s cargo-claim instructions or contact customer service for the correct claim process. Filing a claim does not automatically guarantee payment because liability depends on the shipment contract, tariff, packaging and circumstances.

Can I track an ArcBest shipment without a PRO number?
Registered customers may be able to locate freight using a bill of lading number, purchase order number, pickup request number or another customer reference. If none of those references are available, request the tracking number from the shipper or contact customer service with detailed shipment information.

Why does my ArcBest shipment require a delivery appointment?
Appointments may be required for residential properties, limited-access locations, businesses with restricted receiving hours, oversized freight or shipments needing special equipment. The destination service center may contact the consignee once the freight arrives. Delays can occur when the provided phone number is incorrect or the recipient cannot be reached.

Does ArcBest offer international shipping?
Yes. ArcBest offers international air, ocean, ground and cross-border logistics solutions. Available tracking, transit times, customs procedures and delivery services depend on the countries involved and the transportation method selected.

Is ABF Freight the same as ArcBest?
ABF Freight is ArcBest’s asset-based less-than-truckload carrier. ArcBest is the broader logistics company offering multiple transportation and supply-chain services, while ABF Freight operates the LTL network that handles many ArcBest freight shipments across the United States, Canada and Puerto Rico.

Does ArcBest provide parcel delivery like USPS, UPS or FedEx?
ArcBest primarily specializes in freight and logistics rather than ordinary small-parcel mail. Shipments often consist of pallets, commercial freight, oversized items, truckload cargo or time-sensitive goods. Depending on the service, another carrier or final-mile provider may complete part of the transportation.

Summary
ArcBest customers can track freight through the company’s online shipment tracking tool using a PRO number or another supported reference. Standard schedules vary by route and service center, while time-critical and expedite options can provide weekend or after-hours service. For tracking, appointments, pickups or delivery problems, contact ArcBest at 800-610-5544.