CaroTrans Tracking, Delivery & Contact Info

CaroTrans is a global non-vessel operating common carrier and ocean freight consolidator specializing in less-than-container-load and full-container-load shipping. Its roots date to Carolina Freight in 1932, while the CaroTrans name was established in 1979 for the company’s international transportation operations. Today, CaroTrans maintains a worldwide network of branches, container freight stations, warehouses, and logistics partners serving international importers, exporters, and freight forwarders.

How to Track CaroTrans Package (Where is my CaroTrans package?)

Track CaroTrans Package & Parcel Here

CaroTrans shipments can be tracked online using the booking number or customer reference number supplied on the booking confirmation, bill of lading, arrival notice, or shipping documents.

1. Open the official CaroTrans Track & Trace page in your web browser.

2. Locate the field labeled Booking or Customer Ref Number.

3. Enter your CaroTrans booking number or customer reference number exactly as it appears on your shipping documents. Avoid adding unnecessary spaces, punctuation, or extra characters.

4. Click or tap the Track button to search for the shipment.

5. Review the available shipment details, which may include the booking status, origin, destination, estimated sailing information, vessel movements, transshipment activity, container information, freight availability, and other shipment milestones.

6. If the number does not return a result, confirm that you entered a CaroTrans booking or customer reference rather than a purchase order, commercial invoice number, container seal number, or reference belonging to another carrier.

7. Check your bill of lading, booking confirmation, arrival notice, or email correspondence for additional references that may work in the tracking system.

8. For container-level information, you may also check the underlying ocean carrier’s tracking website when the steamship line and container number are shown on your documents.

9. If tracking has not updated or the shipment cannot be found, contact the CaroTrans branch handling the booking. Include the booking number, bill of lading number, shipper, consignee, origin, destination, and cargo description.

10. Use the CaroTrans Global Branch Directory to locate the correct office, container freight station, warehouse, or agent for additional assistance.

CaroTrans Delivery Times & Schedule

CaroTrans is primarily an international ocean freight provider rather than a conventional parcel courier, so it does not publish one universal delivery time. Transit depends on whether the shipment is LCL or FCL, the origin and destination ports, sailing frequency, vessel availability, routing, transshipment points, customs clearance, port congestion, documentation, and final inland transportation. Direct port-to-port routes may take several days to several weeks, while multi-stop or transshipment routes can take longer. Estimated departure and arrival dates are not guaranteed delivery appointments. After arrival, cargo may require customs release, terminal handling, deconsolidation, payment of charges, and scheduling with a local trucker before pickup or delivery.

CaroTrans Weekday Hours: Most CaroTrans administrative offices operate Monday through Friday during normal local business hours, commonly around 8:00 AM to 5:00 PM. Exact hours vary by branch, warehouse, container freight station, country, port, and local holiday schedule. Contact the handling location before visiting.

CaroTrans Weekend Hours: Most CaroTrans offices are closed on Saturday and Sunday. Some ports, warehouses, terminals, customs facilities, and contracted trucking companies may operate limited weekend schedules or accept appointments. Weekend pickup or delivery should always be arranged in advance with the responsible branch.

CaroTrans Contact & Customer Service Info

CaroTrans customer service is handled through regional and local branches. Customers should contact the office shown on their booking confirmation, bill of lading, arrival notice, or freight invoice.

• Phone number: CaroTrans New Jersey: +1 (732) 540-8000. Phone numbers for other offices are available in the Global Branch Directory.

• Email: CaroTrans does not use one public email address for every shipment. Use the email listed on your booking documents or contact the appropriate office through the CaroTrans Global Directory. The New Jersey branch lists [nori.luis@carotrans.com](mailto:nori.luis@carotrans.com).

• Mailing Address: CaroTrans New Jersey, 100 Walnut Avenue, Suite 202, Clark, New Jersey 07066, United States. This is a regional office address; shipment documents and cargo should only be sent to the location specifically instructed by CaroTrans.

• Social Medias: Facebook | LinkedIn | Instagram | X/Twitter

CaroTrans FAQ

Is there a CaroTrans location or branch near me?
CaroTrans operates branches, container freight stations, warehouses, and agent locations in numerous countries and major shipping markets. Use the official CaroTrans Global Branch Directory to filter locations by region, country, city, and facility type. United States customers can also use the US State List of Contacts to find the office serving their state.

Can CaroTrans ship or deliver to a PO Box?
CaroTrans normally handles commercial ocean freight, pallets, crates, containers, and other cargo that cannot be delivered to a standard postal box. A valid physical delivery address is generally required for door delivery. Documentation may sometimes use a mailing address, but customers should confirm all address requirements with their CaroTrans representative before booking.

Can I pick up a CaroTrans package?
Cargo may be available for pickup from a designated container freight station, warehouse, port terminal, or agent after it has arrived and been formally released. Pickup is not automatic. The consignee may need customs clearance, an arrival notice, release documents, identification, payment confirmation, a delivery order, and an appointment. Contact the destination branch before sending a driver.

What time does CaroTrans open? (CaroTrans Opening Hours)
Opening hours vary by branch and facility. Many administrative offices operate approximately 8:00 AM to 5:00 PM, Monday through Friday, in their local time zone. Warehouse receiving and cargo pickup hours may be different and may include cutoff times. Check the appropriate office through the CaroTrans Directory before visiting.

Does CaroTrans deliver or pick up on Sunday or Saturday?
Regular office operations, pickup, and delivery are usually scheduled on weekdays. Saturday service may be possible through a warehouse, terminal, or contracted trucker when arranged in advance, although additional charges may apply. Sunday service is less common and is generally limited to special arrangements or facilities that independently operate seven days a week.

What tracking number does CaroTrans use?
The official CaroTrans tracking tool requests a booking number or customer reference number. These references are usually found on the booking confirmation, bill of lading, shipping instructions, arrival notice, freight invoice, or email correspondence. A container number may need to be tracked through the underlying ocean carrier rather than the standard CaroTrans tracking field.

Why is my CaroTrans tracking number not working?
The reference may have been entered incorrectly, the booking may be too new, or shipment data may not yet be available online. You may also be entering an invoice, purchase order, seal, container, or house bill number that the search field does not recognize. Verify the reference with the booking confirmation and contact the handling branch if no result appears.

Why has my CaroTrans tracking information stopped updating?
Ocean freight tracking may remain unchanged while cargo waits for vessel departure, travels between ports, undergoes transshipment, clears customs, or waits for deconsolidation. Updates may also depend on information received from ports, terminals, ocean carriers, agents, and warehouses. Contact your CaroTrans representative if the estimated arrival has passed or urgent confirmation is needed.

How long does CaroTrans shipping take?
There is no single standard transit time. A direct regional sailing may take roughly one to three weeks, while long-distance or transshipment routes may require several weeks. Inland transport, export documentation, port handling, customs clearance, weather, congestion, and cargo availability can add time. Use the estimated sailing schedule supplied with your quote or booking for a route-specific estimate.

Does CaroTrans provide LCL shipping?
Yes. Less-than-container-load shipping is one of CaroTrans’s primary services. LCL allows multiple shippers’ cargo to be consolidated into one ocean container, making it useful when a shipment is not large enough to require an entire container. Cargo normally moves through container freight stations for consolidation at origin and deconsolidation at destination.

Does CaroTrans provide FCL shipping?
Yes. CaroTrans offers full-container-load import and export services through major ocean carriers. FCL shipping reserves a container for one shipper’s cargo and may include port-to-port service, inland drayage, documentation support, and door-to-door arrangements, depending on the route and quotation.

Does CaroTrans offer door-to-door delivery?
CaroTrans can arrange door-to-door transportation on supported routes. A door-to-door booking may combine origin pickup, inland trucking, export handling, ocean transport, destination handling, customs coordination, and final delivery. Confirm exactly which services and charges are included in the quotation because duties, taxes, inspections, storage, demurrage, and special delivery requirements may be excluded.

Can CaroTrans collect freight from my address?
Local cargo pickup may be arranged through CaroTrans or a contracted trucking company, depending on the location and type of shipment. Provide the complete pickup address, cargo dimensions, weight, pallet count, commodity, operating hours, contact person, loading facilities, and required pickup date when requesting a rate or booking.

Can individuals use CaroTrans, or is it only for businesses?
CaroTrans primarily serves freight forwarders, importers, exporters, manufacturers, distributors, and other commercial shippers. Individual shipments may be possible, but requirements vary by country, commodity, documentation, destination, and local office. Contact a nearby branch to confirm whether it can handle a personal shipment.

Does CaroTrans handle small parcels?
CaroTrans specializes in ocean freight rather than individual courier parcels. Small commercial shipments may be accepted as LCL cargo, but they usually need suitable packaging, shipping documents, customs information, and delivery to or collection by a freight facility. A parcel courier may be more practical for lightweight cartons and time-sensitive consumer shipments.

Can CaroTrans ship hazardous materials?
CaroTrans may accept certain dangerous or hazardous goods on approved routes, subject to ocean carrier acceptance, government regulations, packaging rules, labeling, documentation, segregation requirements, and additional fees. The shipper must declare hazardous cargo accurately and provide required documents, including a safety data sheet and dangerous goods declaration when applicable.

What documents are required for a CaroTrans shipment?
Requirements vary by origin, destination, commodity, and service. Common documents include booking instructions, a commercial invoice, packing list, bill of lading instructions, customs declarations, export permits, certificates of origin, and commodity-specific certificates. CaroTrans may also require complete shipper and consignee details, tax identification numbers, HS codes, cargo measurements, and verified gross mass information.

What is the difference between a booking number, bill of lading number, and container number?
A booking number identifies the shipping reservation. A bill of lading number identifies the transport document and contract of carriage. A container number identifies the physical ocean container. CaroTrans’s online tracking field primarily requests a booking or customer reference number, while container movement may also be tracked through the operating ocean carrier.

How do I find the ocean carrier transporting my CaroTrans shipment?
Check the CaroTrans booking confirmation, bill of lading, arrival notice, container details, or sailing information. These documents may identify the vessel, voyage, steamship line, or container number. If the carrier is not shown, ask the CaroTrans office managing the shipment.

What does “LCL cargo available” mean?
This generally means the consolidated container has arrived, been unloaded, and the individual shipment is available or approaching availability at the destination container freight station. Availability does not necessarily mean the cargo is immediately releasable. Customs clearance, document release, payment, examination holds, storage charges, or a pickup appointment may still be required.

What does “freight on hold” mean?
A hold may result from unpaid charges, missing documents, customs requirements, government inspection, carrier instructions, incomplete consignee information, or a pending release from another party. Contact the destination CaroTrans office promptly and ask what documents, approvals, or payments are required to remove the hold.

Can I change the delivery address after the shipment has departed?
An address change may be possible, but it is not guaranteed. Changes can require approval from the shipper, consignee, CaroTrans, ocean carrier, customs broker, or destination agent. Additional documentation, trucking, storage, amendment, or rerouting fees may apply. Request the change as early as possible in writing.

Can I change or cancel a CaroTrans booking?
A booking may be changed or cancelled before departure, but cancellation, documentation, equipment, trucking, warehouse, or carrier fees may apply. Charges are more likely after cargo has been collected, received at a warehouse, loaded into a container, or submitted to the ocean carrier. Contact the booking office immediately.

Does CaroTrans provide customs clearance?
Customs services depend on the country and booking arrangement. CaroTrans or a local partner may coordinate with customs brokers, but the importer or exporter remains responsible for accurate declarations and required documentation. Verify whether customs brokerage, duties, taxes, examinations, and government fees are included in the quote.

Who pays duties and taxes on a CaroTrans shipment?
Responsibility depends on the agreed Incoterm, sales contract, customs rules, and shipping arrangement. The importer or consignee commonly pays destination duties and taxes unless the shipment was specifically arranged under terms assigning those costs to the seller. CaroTrans freight charges do not automatically include customs duties or taxes.

What happens if my CaroTrans cargo is delayed?
Contact the handling branch and request the latest vessel, port, customs, transshipment, or warehouse information. Delays may result from weather, congestion, blank sailings, missed connections, customs holds, inspections, documentation problems, labor disruptions, or trucking capacity. Keep records of notices and avoid making delivery commitments until cargo availability is confirmed.

How do I report damaged or missing CaroTrans cargo?
Inspect the cargo before accepting it whenever possible. Record exceptions on the delivery receipt, take clear photographs, preserve packaging, and notify CaroTrans immediately. Provide the booking or bill of lading number, package count, damage description, cargo value, commercial invoice, packing list, delivery receipt, and supporting photographs. Do not dispose of damaged goods until instructed.

Does CaroTrans include cargo insurance?
Standard freight charges do not necessarily include all-risk cargo insurance. Carrier liability may be limited by the bill of lading, tariff, law, or international convention and may be much lower than the cargo’s commercial value. Ask whether separate marine cargo insurance is available before shipment and review the policy’s exclusions and claim requirements.

What information should I include when contacting CaroTrans customer service?
Include the booking number, customer reference, bill of lading number, container number if available, shipper and consignee names, origin, destination, commodity, package count, weight, vessel or voyage, expected arrival date, and a clear explanation of the problem. Attach relevant shipping documents, photographs, invoices, or screenshots when appropriate.

Is CaroTrans a parcel delivery company?
No. CaroTrans is mainly an NVOCC and ocean freight consolidator rather than a consumer parcel courier. It handles commercial cargo through LCL, FCL, breakbulk, out-of-gauge, inland transportation, and related logistics services. Final delivery may be completed by a contracted trucking company or local logistics partner.

Is CaroTrans the same as the ocean carrier?
Not usually. As an NVOCC, CaroTrans can issue shipping documents and arrange ocean transportation without operating the vessel itself. The physical ocean voyage is generally performed by an underlying steamship line. Therefore, some vessel and container updates may originate from the ocean carrier.

Summary
CaroTrans provides international LCL, FCL, and related ocean freight services through a global branch and agent network. Track shipments with a booking or customer reference number on the official Track & Trace page. Because transit times, office hours, cargo availability, pickup procedures, and delivery schedules vary, contact the branch managing your shipment for confirmation.