GXO Logistics Tracking, Delivery & Contact Info

GXO Logistics is a global contract logistics and supply chain company headquartered in Greenwich, Connecticut. The company became independent in 2021 after spinning off from XPO Logistics, building on years of warehouse, distribution, ecommerce fulfillment, reverse logistics, and supply chain management experience. Today, GXO works with major brands across retail, technology, healthcare, food, industrial, and ecommerce sectors worldwide.

How to Track GXO Logistics Package (Where is my GXO Logistics package?)

Track GXO Logistics Package & Parcel Here

GXO Logistics does not offer one universal public parcel-tracking page for every customer shipment. Most GXO-related tracking is handled through the retailer, seller, or final-mile carrier.

1. First, check your order confirmation email, shipping email, retailer account, or marketplace order page for the tracking number connected to your GXO Logistics delivery.
2. If the retailer says GXO is handling the order, look for a carrier tracking number from the final delivery company, such as UPS, FedEx, DHL, DPD, Royal Mail, USPS, Evri, or another regional courier.
3. Open the tracking page of the final-mile carrier shown in your shipping email and enter the tracking number exactly as provided.
4. If your order page only says “GXO Logistics” and does not show a final carrier, contact the retailer or seller first because GXO usually works as the warehouse, fulfillment, distribution, or returns logistics partner behind the order.
5. For business, customer service, or shipment-support questions, open the official GXO Logistics contact page and choose the most relevant subject, such as Customer service, Sales inquiry, Careers/HR, Press inquiry, Investor inquiry, Safety, Data Privacy and Security.
6. Include your order number, tracking number, retailer name, delivery address, phone number, and a short explanation of the problem so the support team can route your request correctly.
7. If you are waiting for a home delivery, large item, return pickup, repair return, or ecommerce order, watch for SMS/email updates from the retailer or delivery carrier because those notices usually contain the most accurate delivery window.
8. If the tracking status has not moved for several business days, contact the retailer first and ask them to confirm whether the parcel is still inside a GXO-operated facility or already transferred to a final-mile delivery carrier.
9. If your package shows delivered but you did not receive it, check your porch, building reception, parcel locker, mailroom, garage, side door, neighbors, and delivery photo or proof-of-delivery before contacting support.
10. For returns, use the returns portal, label, or instructions provided by the retailer. GXO may process the return after it reaches the warehouse, but the retailer usually controls the return authorization, refund timing, and customer updates.

GXO Logistics Delivery Times & Schedule

GXO Logistics is mainly a contract logistics, warehousing, ecommerce fulfillment, distribution, transport, and reverse-logistics provider. Delivery times can vary because GXO often works behind the scenes for retailers and brands instead of operating as a public parcel courier. A shipment may move through a GXO warehouse, fulfillment center, returns center, or transport network before being handed to a final-mile carrier. Most ecommerce parcels follow the retailer’s delivery promise, while large-item deliveries, scheduled home deliveries, store replenishment, and returns may follow different operating schedules depending on the country, site, customer contract, carrier, and service type.

GXO Logistics Weekday Hours: GXO corporate and customer-contact hours are not listed as one universal schedule. Many warehouse and transport operations run Monday to Friday, and some facilities operate extended shifts, overnight shifts, or 24/7 depending on the customer contract.

GXO Logistics Weekend Hours: Weekend operations vary by facility, country, retailer, and delivery partner. Some GXO-supported ecommerce, warehouse, transport, and returns operations may run on Saturday or Sunday, but public customer support and final delivery schedules depend on the retailer and final-mile carrier.

GXO Logistics Contact & Customer Service Info

For tracking, delivery, returns, or account support, use GXO’s official contact page or contact the retailer that created the shipment.

• Phone number: GXO does not list one universal public parcel-tracking phone number on its official contact page. Use the official contact form for support.
• Email: GXO Logistics contact form
• Mailing Address: Global Headquarters, Two American Lane, Greenwich, CT 06831, USA
• Additional Addresses: Europe: 180 Great Portland Street, London, W1W 5QZ, UK; Americas & Asia Pacific: 4043 Piedmont Parkway, High Point, NC 27265, USA
• Social Medias: LinkedIn, Facebook, X/Twitter, YouTube, Instagram

GXO Logistics FAQ

Is there a GXO Logistics location or branch near me?
GXO Logistics does not operate like a walk-in parcel courier with public branches for every shipment. It runs logistics sites, warehouses, fulfillment centers, transport operations, and customer-specific facilities. To ask about a specific site, delivery, return, or business location, use the official GXO Logistics contact page.

Can GXO Logistics ship or deliver to a PO Box?
Usually, this depends on the retailer and the final-mile carrier, not GXO alone. Many courier and large-item deliveries cannot be delivered to a PO Box because they require a physical street address, signature, scheduled delivery, or carrier access. Check the retailer’s shipping policy before placing the order.

Can I pick up GXO Logistics package?
In most cases, you cannot pick up a GXO-handled package directly from a GXO warehouse unless the retailer or delivery carrier specifically offers that option. GXO facilities are usually business logistics sites, not public pickup counters. Contact the retailer or final-mile carrier for pickup, hold-at-location, locker, or rescheduling options.

What time does GXO Logistics open? (GXO Logistics Opening Hours)
There is no single opening time for all GXO Logistics sites. Office, warehouse, fulfillment, transport, and returns facilities may follow different schedules by country, customer contract, and operating model. For consumer deliveries, follow the delivery window shown by the retailer or final-mile carrier.

Does GXO Logistics deliver or pickup on Sunday or Saturday?
Weekend delivery and pickup depend on the retailer, final-mile carrier, country, and service level. Some GXO-supported operations may process orders or transport goods on weekends, but the actual home delivery may be completed by a courier with its own Saturday or Sunday schedule.

Why does my order say GXO Logistics?
Your order may show GXO Logistics because the retailer uses GXO for warehousing, fulfillment, returns, inventory management, distribution, transport, or supply chain services. GXO may handle the order before it is passed to a delivery company for the final trip to your address.

Does GXO Logistics have a tracking number?
GXO may use internal shipment, order, return, pallet, warehouse, or transport references, but customers usually receive the retailer’s order number or the final-mile carrier’s tracking number. If you only see a retailer order number, contact the retailer and ask for the carrier tracking number.

My GXO Logistics tracking is not updating. What should I do?
First, check whether the tracking number belongs to the retailer, GXO, or the final-mile carrier. If the item has already left the warehouse, tracking updates may appear on the courier’s website instead. If there is no update after several business days, contact the retailer with your order number.

Who should I contact for a missing GXO Logistics delivery?
Contact the retailer or seller first because they control the customer order, delivery promise, refund policy, replacement process, and carrier investigation. If the retailer directs you to GXO, use the official GXO contact form and include your full order and tracking details.

Does GXO Logistics handle returns?
Yes, GXO provides reverse logistics and returns support for many brands and retailers. However, the return label, return authorization, refund approval, exchange rules, and customer communication usually come from the retailer, not directly from GXO.

How long does a GXO Logistics return take?
Return timing depends on the retailer, shipping carrier, warehouse processing time, inspection requirements, and refund policy. A parcel may show delivered to a returns center before the retailer finishes checking, approving, and refunding the item.

Is GXO Logistics the same as XPO Logistics?
No. GXO Logistics became a separate publicly traded company after spinning off from XPO Logistics in 2021. GXO focuses on contract logistics, warehousing, fulfillment, ecommerce, automation, and supply chain solutions.

Does GXO Logistics deliver large items?
GXO may support large-item, home-delivery, retail, transport, and fulfillment operations for certain brands and retailers. However, the delivery appointment, driver contact, rescheduling, and proof-of-delivery process usually depend on the retailer and delivery partner handling the final delivery.

Can I change my GXO Logistics delivery address?
Address changes usually must be requested through the retailer or final-mile carrier. GXO may not be able to change consumer delivery details directly unless the retailer authorizes the update through its order-management system.

Can I cancel a GXO Logistics delivery?
Cancellation usually depends on the retailer’s order status. If the order has not shipped, the retailer may be able to cancel it. If it has already been dispatched, you may need to refuse delivery, request a return, or follow the retailer’s cancellation process.

Summary
GXO Logistics is a major global contract logistics company that often works behind the scenes for retailers and brands. For package tracking, start with the retailer and final-mile carrier tracking number. For business, customer service, or shipment questions, use GXO’s official contact page and provide complete order details.