Konga Express Tracking, Delivery & Contact Info

Konga Express, now commonly branded as Konga Logistics or Kxpress, is the delivery and fulfillment division of Nigerian e-commerce company Konga. Konga began operations in 2012 and introduced KOS Logistics and same-day delivery in 2016. Today, Konga Express provides nationwide parcel delivery, online retail fulfillment, payment on delivery, reverse logistics, warehousing support, haulage, business integrations, and pickup and drop-off services across Nigeria.

How to Track Konga Express Package (Where is my Konga Express package?)

Track Konga Express Package & Parcel Here

Enter your Konga Express tracking or order number on the official Konga tracking page to view the parcel’s latest status, processing location, movement history, and delivery progress.

1. Open the official Konga Express tracking page in your browser.
2. Find the Track A Package field displayed on the page.
3. Enter the Konga tracking number exactly as it appears in your order confirmation, shipment notification, waybill, drop-off receipt, email, text message, or Konga account.
4. Check the tracking number carefully before submitting it. Avoid adding spaces, punctuation, or unrelated order information unless it appears as part of the official tracking reference.
5. Click the Track button to load the shipment record.
6. Review the current status and available shipment checkpoints. Depending on the parcel, the page may show when the shipment was created, accepted at a fulfillment center, processed at a Kxpress service center, transferred between locations, sent out for delivery, or delivered to the customer.
7. If you purchased an item through Konga.com, you can also sign in to your Konga account, open My Orders, select the relevant purchase, and use the tracking option displayed with the order.
8. If the order contains products from different sellers, the products may travel in separate packages. Track each shipment number separately because the packages may not arrive on the same day.
9. Allow time for the first tracking scan to appear. A tracking number may be created before the seller, fulfillment center, or drop-off location physically hands the package to Konga Express.
10. If the tracking page says the number cannot be found, copy the reference directly from your confirmation message and try again. Make sure you are entering the shipment number rather than a payment reference, product code, merchant invoice number, or telephone number.
11. If the status remains unchanged beyond the estimated delivery period, contact Konga Logistics and provide the tracking number, sender’s name, recipient’s name, telephone number, origin, destination, and shipment date.
12. For a Konga.com marketplace purchase, contact Konga customer support if Kxpress cannot locate the parcel. Some marketplace orders may be delivered by another courier, the seller, or the seller’s delivery agent rather than Konga Express.

Konga Express Delivery Times & Schedule

Konga Express lists approximately 4–5 business days for standard delivery booked through its logistics portal. However, actual delivery time depends on the pickup location, destination state and LGA, package size, seller processing time, service selected, and whether the address is within a major delivery area. Konga marketplace orders may display estimates ranging from approximately 1–9 business days, while KongaNow products may qualify for same-day or next-day delivery in supported areas. Delays can result from incorrect addresses, unavailable recipients, public holidays, weather, high order volumes, security restrictions, or unsuccessful delivery attempts.

Konga Express Weekday Hours: Most listed Konga Logistics locations operate Monday through Friday from approximately 8:00 a.m. to 5:00 p.m. Konga’s general telephone support is listed as available from 8:00 a.m. to 7:00 p.m. Monday through Friday. Individual branches may have different pickup cutoffs.

Konga Express Weekend Hours: Many Konga Logistics locations are open on Saturday from approximately 8:00 a.m. to 5:00 p.m. Konga telephone support is listed as available from 8:00 a.m. to 6:00 p.m. on weekends. Sunday is not normally treated as a Kxpress business day, and KongaNow same-day delivery specifically excludes Sunday.

Konga Express Contact & Customer Service Info

Contact Konga Express for delayed shipments, tracking problems, pickup requests, damaged parcels, delivery quotations, branch information, business logistics, returns, warehousing, payment-on-delivery services, or unsuccessful deliveries.

• Phone number: 0708 063 5706
• Email: [logistics-support@konga.com](mailto:logistics-support@konga.com)
• Mailing Address: Konga Logistics, 5 Redemption Crescent, beside UPS, Gbagada, Lagos State, Nigeria
• Social Medias: Instagram / Facebook / X

Konga Express FAQ

Is there a Konga Express location or branch near me?
Yes. Konga Logistics publishes an official Konga Express location finder covering its nationwide pickup and drop-off network. Select your state and LGA to view nearby locations, addresses, available services, working hours, and branch telephone numbers. The locator currently lists dozens of locations across Nigeria.

Can Konga Express ship or deliver to a PO Box?
Konga Express does not publish a general guarantee that parcels can be delivered directly to a PO Box. Its shipping form requests the recipient’s physical address, city, state, LGA, telephone number, and email address. For reliable delivery, provide a complete street address and reachable telephone number. Contact Konga Logistics before booking if only a PO Box is available.

Can I pick up Konga Express package?
Yes, pickup is available at many Konga Logistics locations. The official location finder identifies branches that support pickup, drop-off, or both. However, confirm that your parcel has arrived and is approved for collection before visiting. Bring the tracking number, a valid ID, and any delivery code or authorization requested by Konga.

What time does Konga Express open? (Konga Express Opening Hours)
Many official Konga Logistics locations are listed as opening at approximately 8:00 a.m. and closing at 5:00 p.m. from Monday through Saturday. Hours can differ by location, especially during holidays or local disruptions. Check the official location finder and call the branch before visiting.

Does Konga Express deliver or pickup on Sunday or Saturday?
Saturday is treated as a normal Kxpress business day, except when it falls on a public holiday, and many locations operate from 8:00 a.m. to 5:00 p.m. Regular Sunday service is not generally advertised. KongaNow same-day delivery excludes Sunday, so urgent Sunday delivery should be confirmed directly with customer service.

Is Konga Express the same as Kxpress?
Yes. Konga’s logistics service has used several related names, including KOS Logistics, Konga Express, Konga Logistics, and Kxpress. The current logistics website and branch network use Konga Logistics and Kxpress branding, while customers still commonly search for the service as Konga Express.

How long does Konga Express delivery take?
Konga Logistics currently lists approximately 4–5 business days for standard parcel delivery booked through its shipping portal. The exact time depends on the origin, destination, package type, service availability, branch processing, and recipient address. The tracking page and booking confirmation provide the most relevant estimate for a particular shipment.

How long does a Konga.com order take to arrive?
Konga’s standard shopping delivery guidance may vary by location and product. Marketplace orders can take approximately 1–9 business days, while older location-specific estimates include roughly 2–5 days for Lagos, 3–7 days for Rivers, 3–8 days for Abuja, and 4–9 days for other states. Use the estimate shown on the product or order page.

Does Konga Express offer same-day delivery?
Same-day delivery may be available for eligible KongaNow products and supported locations. Konga product pages state that customers ordering qualifying items before 3:00 p.m. may receive delivery the same day, excluding Sunday. Availability depends on inventory, destination, order time, and local delivery capacity.

Does Konga Express offer next-day delivery?
Next-day delivery may be available for qualifying KongaNow purchases and selected locations. Konga states that eligible orders placed after the same-day cutoff may be delivered the following day. The product page and checkout estimate should indicate whether the service is available for your address.

Does Konga Express deliver throughout Nigeria?
Yes. Konga Logistics advertises nationwide door-to-door delivery and operates a network of service locations across Nigerian states. Delivery availability and transit time can still vary for remote communities, difficult-to-access locations, or areas affected by operational and security restrictions.

Does Konga Express deliver internationally?
Konga Logistics mainly promotes Pan-Nigeria and nationwide delivery on its official website. International parcel delivery is not clearly presented as a standard self-service option. Contact the logistics team before booking if a package must leave Nigeria, as the company may recommend a freight arrangement or partner service.

Who delivers my Konga.com order?
A Konga order may be delivered by Konga Express/Kxpress, another courier company, the seller, or the seller’s delivery representative. The delivery arrangement depends on the seller, product, fulfillment method, and shipping service selected. Check the order page or shipment notification to identify the assigned carrier.

Where can I find my Konga Express tracking number?
Look in your Konga account under My Orders, shipment notification email, SMS message, waybill, logistics booking confirmation, drop-off receipt, or delivery ID document. The sender or merchant can also provide the tracking reference.

Can I track a Konga order without a tracking number?
You may be able to view the order by signing in to your Konga account and opening My Orders. If no shipment reference appears, contact Konga customer support with the order number, purchaser’s name, email address, telephone number, delivery address, and product details.

Why is my Konga Express tracking number not working?
The parcel may not have received its first scan, the number may have been entered incorrectly, or the sender may have provided an order reference instead of a tracking number. Wait briefly after shipment creation, verify every character, and contact the sender or Konga Logistics if the number remains unavailable.

Why has my Konga Express tracking status not changed?
Tracking may remain unchanged while a parcel travels between service centers or waits for sorting, route assignment, seller handover, or onward transportation. Weekends, public holidays, bad weather, high shipment volumes, and remote destinations can also create gaps between scans.

What does “Shipment Created” mean?
“Shipment Created” generally means the order or waybill has been registered in Konga’s system. It does not always mean Konga Express has physically received the parcel. The next update should appear after the item is handed over and scanned at a service or fulfillment location.

What does “In Transit” mean on Konga tracking?
“In Transit” means the parcel is moving through the Kxpress delivery network or between processing facilities. It may still pass through additional service centers before reaching the local branch responsible for final delivery.

What does “Out for Delivery” mean?
“Out for Delivery” means the package has generally been assigned to a delivery route and may arrive that day. Keep your telephone available, ensure the address is accessible, and arrange for someone to receive the parcel. Delivery can still be postponed if the courier cannot reach the recipient.

What does “Delivered to Customer” mean?
This status means Konga Express has recorded the shipment as delivered. Check with family members, coworkers, reception staff, security personnel, or anyone authorized to receive packages. Contact Konga immediately if no one at the address accepted it.

Will all items in my Konga order arrive together?
Not necessarily. Products sold by different marketplace sellers may be packaged and shipped separately. Even items from one seller can sometimes arrive in separate packages. Each package may have its own tracking number and delivery date.

Does Konga Express offer payment on delivery?
Konga Logistics advertises payment-on-delivery services in Lagos, Abuja, and Port Harcourt. Under this service, Kxpress collects payment from the recipient. If the recipient does not pay, the goods are returned to the shipper. Availability may depend on the merchant, product, location, and account arrangement.

Can I change the Konga Express delivery address?
An address change may be possible before final delivery, but it is not guaranteed. Contact Konga immediately with the tracking number, sender details, current address, corrected address, recipient’s name, and telephone number. A rerouting fee or delivery delay may apply.

Can I change the recipient’s phone number?
Contact Konga Logistics as early as possible and provide the tracking number, recipient’s name, original telephone number, replacement number, and delivery address. The company may need to verify the request with the sender before changing shipment details.

What happens if I miss a Konga Express delivery?
Check your tracking history and missed calls, then contact the logistics team or local branch. Konga may arrange another delivery attempt, ask the recipient to collect the package, or return an unsuccessful shipment to its originating location, depending on the circumstances.

Can another person receive my Konga Express parcel?
Another person may be able to accept the package at the delivery address, subject to Konga’s verification procedures. For sensitive, prepaid, high-value, or pickup shipments, the courier may request a delivery code, identification, recipient confirmation, or written authorization.

Does Konga Express use a delivery code or OTP?
Konga Logistics may use a one-time password or delivery code to improve shipment security. Do not give the code to anyone until the courier arrives with the correct package. A legitimate delivery code should only be used to confirm the handover of your shipment.

Can someone else collect my package from a Konga branch?
Possibly, but authorization and identity verification may be required. Contact the branch before sending another person. The collector may need the tracking number, valid identification, a written authorization, the recipient’s ID details, or telephone confirmation from the recipient.

What happens after an unsuccessful Konga Express delivery?
Konga’s reverse-logistics service allows unsuccessful shipments to be returned to the originating location for the shipper to collect. Before that happens, the courier may attempt to contact the recipient, request clearer directions, or arrange another delivery, depending on the shipment.

Can I send a personal package through Konga Express?
Yes. The Konga Logistics website allows customers to enter sender information, receiver information, package details, weight, origin, and destination. After generating a delivery ID, the customer can select a nearby location, drop off the parcel, provide the delivery ID, and pay the shipping charge.

How do I send a package with Konga Express?
Open the official Konga Logistics website and select Send a Package. Complete the sender, receiver, and package forms. Save the generated delivery ID, locate a participating branch, take the parcel to the location, present the delivery ID, and pay the required shipping fee.

Does Konga Express collect packages from the sender?
Konga Logistics advertises pickup and drop-off delivery services, but availability can depend on the sender’s location, shipment size, and account type. Contact the logistics team or use the booking portal to determine whether pickup is available for your address.

Can I drop off a parcel at a Konga Express branch?
Yes. Many Konga Logistics locations are identified as drop-off points. Generate a delivery ID through the official booking portal, select a nearby participating location, package the item securely, and bring the delivery ID and parcel to the branch.

How much does Konga Express shipping cost?
Shipping cost depends on the origin, destination, LGA, package weight, dimensions, and selected service. Use the shipping calculator on the official Konga Logistics website for an estimate. The website warns that calculated rates are estimates and actual charges can vary after the parcel is inspected.

Does Konga Express charge by actual or dimensional weight?
Kxpress defines chargeable weight as the greater of the package’s actual weight or dimensional weight. Fractions of a kilogram may be rounded up to the next kilogram. Large but lightweight packages can therefore cost more than their scale weight alone suggests.

What items are prohibited from Konga Express shipments?
Do not send illegal, dangerous, explosive, flammable, hazardous, restricted, or improperly packaged goods. Requirements can vary by product and destination. Ask Konga Logistics for approval before shipping batteries, liquids, chemicals, perishables, medication, high-value goods, or fragile items.

Does Konga Express provide packaging?
Packaging availability is not guaranteed at every branch. Senders are generally responsible for preparing goods securely enough to withstand normal sorting, stacking, handling, and transportation. Contact the selected branch if you need special packaging assistance.

What should I do if my Konga Express parcel arrives damaged?
Photograph the outer packaging, label, damaged item, and internal packing materials before discarding anything. Report the problem promptly to Konga Logistics and the seller. Include the tracking number, delivery date, description of the damage, photographs, invoice, and item value.

What should I do if an item is missing from my Konga order?
First check whether the products were split into separate shipments. Review each tracking number in your account. If every package is marked delivered but an item is missing, contact Konga support and the seller with the order number, tracking details, invoice, and description of the missing product.

How do I report a delayed Konga Express shipment?
Email [](mailto:) or call 0708 063 5706. Include the tracking number, shipment date, sender and recipient names, both telephone numbers, origin, destination, promised delivery estimate, current status, and the date of the last tracking update.

How do I contact Konga about an online shopping order?
For a Konga.com purchase rather than a separately booked logistics shipment, use the official Konga contact page, email [help@konga.com](mailto:help@konga.com), or call 0708 063 5700 or 0201 888 3435. Konga also lists WhatsApp customer assistance.

What information should I include when contacting Konga Express support?
Include the tracking or delivery ID, Konga order number if applicable, sender’s name, recipient’s name, telephone numbers, pickup location, delivery address, shipment date, package description, current tracking status, and a clear explanation of the issue. Attach receipts, screenshots, and photographs when relevant.

Can Konga Express handle business and e-commerce deliveries?
Yes. Konga Logistics offers online integration, B2C and B2B order fulfillment, nationwide delivery, payment on delivery, reverse logistics, returns, warehousing support, haulage, and supply-chain services for online retailers and other businesses.

Does Konga Express offer warehousing?
Yes. Konga Logistics advertises warehousing and distribution support through its network. Businesses should contact the logistics team to discuss storage volume, inventory handling, fulfillment requirements, delivery coverage, integration, rates, and service terms.

Does Konga Express provide haulage services?
Yes. The logistics portal allows customers to request haulage using available trucks, vans, buses, or motorbikes, depending on the shipment and route. Commercial customers should provide the origin, destination, shipment date, cargo details, and preferred vehicle type.

Can an online retailer integrate with Konga Express?
Yes. Konga Logistics offers API integration for retailers and businesses that need to create, manage, and monitor shipments through their own systems. Businesses can use the official API integration section or contact Konga Logistics for onboarding requirements.

Summary
Konga Express, now branded as Konga Logistics or Kxpress, provides parcel delivery, fulfillment, pickup, drop-off, payment-on-delivery, returns, warehousing, and haulage across Nigeria. Track packages through the official Konga tracking portal, use the location finder for nearby branches, and contact logistics support when a shipment is delayed, damaged, missing, or unavailable online.