Prompt Express Tracking, Delivery & Contact Info

About Prompt Express

Prompt Xpress is one of the leading delivery services offering efficient, customer-eccentric, and reliable courier services. Founded in April 2015, Prompt Xpress provides courier services to Private and Public organizations as well as individuals.

The company’s founders have more than ten to 30 years of professional experience in domestic courier service. The island-wide branch network facilitates the premium clients.
One of the most significant benefits of opting for the Prompt Xpress is the customer-focused services backed by the advanced ICT application. Also, the company delivers and picks up the parcel from anywhere in Sri Lanka.

Prompt Xpress offers exceptional delivery services, such as the provision of mailbag services to different companies, stationed messengers and couriers, and most importantly, same-day delivery in main cities.

How to Track Prompt Express Package (Where is my Prompt Express package?)

Track Prompt Xpress Package & Parcel Here

Prompt Xpress takes pride in its state-of-the-art web-based tracking system. You can log into the company’s website and go to the “track your Item” tab. Here, you can enter the tracking number you get when you confirm the delivery after the payment.

You can press the track button to find out the details about the package, shipping information, and tentative time to reach the destination. Prompt Xpress is also planning to launch a mobile tracking application that you can install on smartphones to track the parcels on the go.

Prompt Express Delivery Times & Schedule

Being a customer-obsessed delivery service, Prompt Xpress offers same-day pick up and delivery of urgent parcels and documents in main cities and towns. The company also offers delivery and pickup of the parcels within 24 hours anywhere in Sri Lanka. However, we don’t have information about the weekday and weekend timings and schedules.

Prompt Express Contact & Customer Service Info

Prompt Xpress values its customers. That’s why it has a customer service staff of experienced professionals who listen to the customers and resolve their issues at the earliest.

Phone Number: If you wish to talk to any customer care representative at the hotline +94 114 422 733.
Email: You can send your query, complaint, or suggestion to, and the customer service representative will get in touch with you for further assistance.
Mailing Address: You can send a letter to No. 40, Ferry road, Borupana, Rathmalana, Sri Lanka.
Social Media: The company doesn’t have a social media presence; however, you can always create an account over the website.

Prompt Express FAQ

Can I pick up the Prompt Express package or parcel?
The company facilitates the customers, so they don’t have to come to the branch to pick up the parcel. Instead, it offers 24 hours delivery anywhere on the island.

Is there a Prompt Express location or branch near me?
Prompt Xpress offers several branches throughout Sri Lanka. Visit the website to find a branch near you.

Can Prompt Express ship or deliver to a PO Box?
Prompt Xpress assures the corporate and individual customers to deliver domestic packages anywhere within Sri Lanka, including the PO Box number. Also, the company promises to deliver within 24 hours; however, it doesn’t mention the weekday and weekend timings.