Qube Logistics Tracking, Delivery & Contact Info

Qube Logistics is an Australian provider of integrated import, export, warehousing, container, road, rail, and port logistics services. Its origins date to logistics investments established after the 2006 Toll takeover of Patrick Corporation. Qube Holdings was formed and listed on the Australian Securities Exchange in 2011, while POTA was renamed Qube Logistics in 2012. The company now operates an extensive logistics network across Australia, New Zealand, and Southeast Asia.

How to Track Qube Logistics Package (Where is my Qube Logistics package?)

Track Qube Logistics Package & Parcel Here

Qube Logistics freight can be tracked through Qube Gateway using the shipment location, job type, container number, or House Bill of Lading number.

1. Open the official Qube Gateway Container Status Inquiry in your browser.

2. Choose the Qube location handling your cargo. The available locations and inquiry options may vary according to the port, terminal, warehouse, and service involved.

3. Select whether the shipment is an import or another available movement type.

4. Choose the applicable job type from the options displayed by the tracking system.

5. Enter the complete container number exactly as it appears on the booking confirmation, bill of lading, delivery order, arrival notice, or other shipping document.

6. When available, enter the House Bill of Lading number associated with the shipment. This may be required in addition to the container number.

7. Check the entered details carefully. Container numbers normally contain four letters followed by seven digits, and an incorrect character may prevent the system from locating the shipment.

8. Click the inquiry or submission button to retrieve the available container status.

9. Review the results for information such as container availability, terminal receipt, customs or quarantine holds, storage status, dehire instructions, delivery readiness, and completed movement.

10. Customers using Qube’s international forwarding services can also open the IQ International Tracking system. Enter the shipment reference or sign in with the account provided by Qube Global.

11. Registered commercial customers may be directed to Qube Gateway, Connect Supply Chain Management, Qube Customer Portal, live vehicle tracking, or another account-specific platform.

12. When Qube transports cargo on behalf of a shipping line, freight forwarder, importer, exporter, or retailer, request the correct container number, House Bill of Lading, booking reference, job number, or customer reference from that party.

13. If a partner carrier performs part of the journey, obtain the partner’s consignment or tracking number and check it on the carrier’s official website.

14. If no result appears, confirm that the correct Qube business division and tracking platform are being used. Newly created bookings may not display movement information until the cargo has been received or processed.

15. Contact Qube Logistics when the reference remains unrecognized. Provide the customer name, job number, container number, bill of lading, shipping line, vessel, origin, destination, and expected arrival or delivery date.

Qube Logistics is primarily a commercial freight, container, warehousing, and supply-chain provider rather than an ordinary consumer parcel courier. Tracking commonly uses a container number, bill of lading, booking number, job number, or customer-account reference instead of a small-parcel tracking number.

Qube Logistics Delivery Times & Schedule

Qube Logistics delivery times depend on the service agreement, cargo type, collection and delivery locations, vessel or rail schedule, warehouse processing, customs clearance, biosecurity requirements, and receiving appointment. Local container transport may be completed within one or several business days after the cargo is released and available. Interstate road or rail freight normally requires additional transit time, while international sea freight may take several weeks. Delivery estimates can change because of port congestion, vessel delays, customs holds, severe weather, road restrictions, equipment availability, public holidays, or incomplete documentation. Customers should confirm the planned delivery window with their Qube coordinator.

Qube Logistics Weekday Hours: Administrative offices generally operate during standard local business hours from Monday through Friday. Warehouses, container parks, intermodal terminals, fleet operations, and port facilities may use early-morning, evening, overnight, or continuous shifts. The exact hours depend on the location and service agreement.

Qube Logistics Weekend Hours: Saturday and Sunday operations vary by terminal, warehouse, port, customer contract, and booked delivery schedule. Some transport, container, rail, and port operations continue throughout the weekend, while office support and standard warehouse services may have limited hours. Weekend collections and deliveries should be booked and confirmed in advance.

Delivery estimates commonly vary according to the service:

Local container transport: Delivery may be arranged on the same day or within several business days after the container is discharged, released, and made available by the terminal.

Interstate road freight: Transit commonly requires several business days, depending on the distance, route, cargo type, vehicle availability, rest requirements, and receiving appointment.

Rail freight: Rail transit may take several days, with additional time required for terminal handling, train scheduling, unloading, storage, and final road delivery.

Warehousing and distribution: Dispatch timing depends on inventory availability, order cutoff times, picking and packing requirements, delivery routes, and the customer’s service-level agreement.

International air freight: Airport-to-airport movement may take a few days, although collection, screening, customs clearance, flight schedules, and final delivery increase the total delivery time.

International sea freight: Port-to-port shipping may take one to several weeks or longer, depending on the route, vessel schedule, transshipment, congestion, customs processing, and inland transportation.

Project and heavy-lift logistics: Oversized or specialized cargo follows a customized schedule that may include permits, route surveys, escorts, cranes, port coordination, and restricted transport windows.

Qube Logistics Contact & Customer Service Info

Contact Qube Logistics for tracking assistance, delivery appointments, container movements, warehousing, documentation, service quotations, account access, or information about the correct local facility.

• Phone number: +61 3 9680 1200
• Email: [logistics@qube.com.au](mailto:logistics@qube.com.au) or use the Qube contact form
• Mailing Address: Qube Logistics, 19–43 Enterprize Road, West Melbourne, VIC 3003, Australia
• General Enquiries: +61 2 9080 1900 or [info@qube.com.au](mailto:info@qube.com.au)
• Corporate Address: Level 27, 45 Clarence Street, Sydney, NSW 2000, Australia
• Road Incidents/Fleet Monitoring: 1300 723 359 (1300 SAFELY) or [FMC@qube.com.au](mailto:FMC@qube.com.au)
• Social Medias: Follow Qube on LinkedIn, Facebook, and Instagram.

When contacting Qube, include the customer or company name, Qube job number, container number, bill of lading, booking reference, shipping line, vessel or voyage, cargo description, collection point, delivery address, expected delivery date, and a clear description of the issue. Attach relevant shipping documents or screenshots when possible.

Qube Logistics FAQ

Is there a Qube Logistics location or branch near me?
Qube operates at more than 200 locations across Australia, New Zealand, and Southeast Asia. Use the official Qube locations directory and select the Logistics filter to find relevant warehouses, terminals, container parks, ports, and operational facilities. Contact the location before visiting because some sites have restricted public access.

Can Qube Logistics ship or deliver to a PO Box?
Qube primarily transports commercial freight, containers, pallets, bulk commodities, machinery, and other business cargo. These shipments normally require a complete physical address with suitable vehicle access, unloading equipment, and an authorized recipient. Direct delivery to a PO Box is generally unsuitable unless a postal provider receives the cargo after a separate carrier handoff.

Can I pick up a Qube Logistics package?
Pickup may be available from an authorized Qube warehouse, container park, depot, or terminal when arranged in advance. The cargo must normally be released and available for collection. Customers may need identification, a delivery order, booking number, authorization letter, vehicle details, safety equipment, and proof that applicable fees have been paid.

What time does Qube Logistics open? (Qube Logistics Opening Hours)
Opening hours vary significantly among Qube offices, warehouses, terminals, container parks, and port facilities. Offices usually follow weekday business hours, while operational sites may open earlier, close later, or work around the clock. Check the location listing or contact the facility directly before planning a collection, delivery, or visit.

Does Qube Logistics deliver or pickup on Sunday or Saturday?
Weekend transportation may be available when included in the customer’s agreement or arranged as a special booking. Many port, rail, fleet, and terminal activities continue on weekends, but warehouse access, administrative support, and ordinary delivery appointments may be limited. Weekend service may also involve additional fees or advance-notice requirements.

Why is my Qube Logistics tracking number not working?
Qube may require a container number, House Bill of Lading, job number, booking reference, or customer login rather than a parcel tracking number. The booking may also be new, entered under a different location, restricted to an account portal, or managed by another carrier. Confirm the correct tracking reference and platform with the sender or Qube representative.

What numbers can I use to track a Qube shipment?
Depending on the service, tracking may use a container number, House Bill of Lading, master bill of lading, booking number, Qube job number, consignment reference, customer order number, shipment reference, or partner-carrier tracking number. The required identifier should appear on the transport documents or booking confirmation.

What is Qube Gateway?
Qube Gateway is an online platform for customer logistics services. Its public Container Status Inquiry allows users to select a location and job type and search using a container number and House Bill of Lading number. Other Gateway functions may require an approved customer account and login credentials.

What is IQ International Tracking?
IQ International Tracking is a Qube Global system used for international freight-forwarding shipments. Customers may use it to review available shipment information or access account-specific tracking. The required reference and login details are normally supplied by Qube Global or the freight-booking party.

Does Qube Logistics deliver ordinary online-shopping parcels?
Qube is not primarily a conventional last-mile parcel courier. It generally handles containers, palletized goods, warehousing, distribution, freight forwarding, bulk cargo, and business supply chains. A consumer order may move through a Qube facility, but final delivery may be completed by a retailer, postal operator, or courier.

How do I track a Qube Logistics container?
Open the Qube Gateway Container Status Inquiry, select the applicable location and job type, and enter the container number and House Bill of Lading. If the system does not recognize the shipment, check the ocean carrier’s tracking system and contact the shipper, freight forwarder, customs broker, or Qube coordinator.

How do I know whether my container is ready for pickup?
Check Qube Gateway for the latest available status and review any release or availability notices from the shipping line, terminal, customs broker, and Qube. A container should not be collected until it has been discharged, cleared, released, and assigned a confirmed pickup arrangement. Storage or detention charges may apply if collection is delayed.

Does Qube Logistics provide live vehicle tracking?
Qube offers a live vehicle-tracking platform for authorized users and supported transport services. Access may require credentials supplied by Qube or the customer’s account administrator. Not every shipment includes public live tracking, and location updates may be limited for safety, privacy, operational, or contractual reasons.

Can I change the Qube Logistics delivery address?
An address change may be possible before final dispatch, but it requires approval from the customer, shipper, Qube, and any other responsible party. Changes may affect the route, vehicle type, permit requirements, customs documentation, delivery price, and scheduled time. Submit the request as early as possible and wait for written confirmation.

Can I reschedule a Qube Logistics delivery?
Commercial deliveries are frequently appointment-based and may be rescheduled through the assigned coordinator. Availability depends on the terminal slot, warehouse schedule, vehicle allocation, cargo release, driver hours, receiving-site hours, and contractual terms. Additional transport, waiting-time, storage, or redelivery charges may apply.

Does Qube Logistics deliver internationally?
Yes. Qube Global combines international freight forwarding and customs-clearance capabilities with Qube’s Australian landside logistics services. Available international services may include ocean freight, air freight, customs support, warehousing, container transport, distribution, and end-to-end supply-chain coordination.

Does Qube Logistics handle customs clearance?
Qube Global offers customs-clearance capabilities as part of its import and export services. The exact customs responsibilities depend on the customer agreement, shipment route, Incoterms, commodity, and destination. Importers and exporters remain responsible for supplying accurate invoices, permits, classifications, values, and other required documents.

Does Qube Logistics provide warehousing?
Yes. Qube provides warehousing, inventory handling, distribution, import services, customs and biosecurity-related support, and end-to-end supply-chain visibility. Its warehouse network includes facilities near major Australian ports and inland locations with road and rail connections.

What goods does Qube Logistics transport?
Qube’s network handles containers, palletized freight, fast-moving consumer goods, agricultural products, minerals, forestry products, vehicles, machinery, project cargo, renewable-energy components, heavy equipment, and other specialized commercial loads. Acceptance depends on the division, site capabilities, cargo classification, safety requirements, and service agreement.

Can individuals book Qube Logistics?
Most Qube services are designed for importers, exporters, manufacturers, retailers, mining companies, agricultural businesses, shipping lines, freight forwarders, and government customers. Individuals with a suitable commercial freight requirement can contact Qube for availability, but ordinary personal parcels are usually better handled by a consumer courier.

What does “container discharged” mean?
This means the container has been unloaded from the vessel. It does not necessarily mean that it is ready for collection. The container may still require terminal processing, customs clearance, biosecurity release, shipping-line release, payment of charges, or an approved transport booking.

What does “container available” mean?
“Container available” usually indicates that the terminal or depot has processed the container for collection. Customers should still confirm that customs, biosecurity, shipping-line, documentation, payment, and appointment requirements have been completed before sending a vehicle to collect it.

What does “customs hold” mean?
A customs hold means the shipment cannot yet proceed because the relevant authority requires further processing, documentation, examination, payment, or clearance. Contact the customs broker or importer for instructions. Qube normally cannot release or deliver held cargo until the responsible authority removes the restriction.

What does “biosecurity hold” mean?
A biosecurity hold indicates that the cargo may require document review, inspection, treatment, cleaning, fumigation, or another government-directed process. The importer or customs broker should follow the instructions issued by the Australian Department of Agriculture, Fisheries and Forestry or the applicable destination authority.

Why has my Qube shipment stopped updating?
Tracking may pause while cargo is at sea, waiting for a rail or road connection, undergoing customs or biosecurity processing, stored at a terminal, or being transferred between systems. Some commercial freight milestones are updated only when a major movement occurs. Contact Qube when the delay exceeds the expected schedule.

What happens if I miss a delivery appointment?
Qube may return the cargo to a depot, wait for further instructions, or arrange another delivery, depending on the shipment and site conditions. Waiting time, storage, redelivery, demurrage, detention, or additional handling charges may apply. Contact the transport coordinator immediately when the receiving site cannot accept the scheduled delivery.

Does Qube Logistics provide proof of delivery?
Proof of delivery may be supplied for supported services and can include the delivery date, time, receiving location, recipient name, signature, electronic record, stamped paperwork, or other confirmation. Availability depends on the transport system, customer account, service agreement, and whether another carrier completed the final delivery.

What should I do if my Qube shipment arrives damaged?
Inspect the goods, container, seals, pallets, packaging, and labels before signing an unconditional receipt. Record visible damage on the delivery documentation, take clear photographs, retain packaging, and notify the shipper and Qube promptly. Follow the claim-notification deadline and procedure stated in the applicable service contract or transport terms.

What should I do if cargo is missing from my shipment?
Compare the delivered quantity with the bill of lading, packing list, delivery order, pallet count, seal record, and proof of delivery. Record shortages before signing, photograph the cargo and container, preserve all paperwork, and notify Qube and the shipper immediately. Claims may be subject to strict reporting deadlines.

How do I report a Qube vehicle or road incident?
Contact Qube’s Fleet Monitoring Centre on 1300 723 359, also presented as 1300 SAFELY. For non-urgent feedback, email [FMC@qube.com.au](mailto:FMC@qube.com.au). For an emergency involving immediate danger, injury, fire, or a serious road hazard, contact the local emergency services first.

What information should I include when contacting Qube Logistics support?
Include your name, company, contact details, Qube customer account, job or booking number, container number, bill of lading, shipping line, vessel and voyage, cargo description, pickup location, delivery address, dispatch date, expected delivery date, and a clear explanation of the issue. Attach photographs, documents, invoices, and tracking screenshots when relevant.

Summary
Qube Logistics provides container transport, warehousing, road and rail freight, international forwarding, port services, and integrated supply-chain solutions. Customers can check container movements through Qube Gateway or use an account-specific tracking portal. Delivery schedules and operating hours vary by service and location, so collections, weekend movements, and delivery appointments should be confirmed directly with Qube.