Radiant Logistics Tracking, Delivery & Contact Info

Radiant Logistics is a publicly traded, non-asset-based transportation and supply-chain management company founded in 2005. Headquartered in Renton, Washington, it expanded through organic growth and acquisitions, including Airgroup and Adcom Worldwide. Radiant now coordinates domestic and international freight forwarding, truck and rail brokerage, customs services, warehousing, distribution, order fulfillment, and specialized logistics through an extensive network of company-owned and partner locations.

How to Track Radiant Logistics Package (Where is my Radiant Logistics package?)

Track Radiant Logistics Package & Parcel Here

Track a Radiant Logistics shipment online using its HAWB, HBL, shipper reference, consignee reference, project number, telephone number, TCN, or another supported freight reference.

1. Open the official Radiant Logistics shipment tracking page in your browser.

2. Open the Search By menu and select the type of reference associated with your shipment.

3. Available search options may include HAWB/HBL, shipper reference number, consignee reference number, third-party reference number, project number, consignee phone number, or TCN number.

4. Enter the complete shipment reference in the Search By Value field. Copy the number directly from your booking confirmation, shipping paperwork, bill of lading, commercial invoice, delivery notice, or email whenever possible.

5. When searching with a reference other than a HAWB, select the appropriate postal-code type. This may be the shipper, consignee, or third-party postal code.

6. Enter the requested postal code exactly as it appears in the shipment record. Radiant may require this additional information to verify the shipment and protect its tracking details.

7. Click the Track button to retrieve the available shipment information.

8. Review the results for booking confirmation, shipment pickup, origin-terminal processing, departure, in-transit movement, destination-terminal arrival, customs activity, delivery scheduling, out-for-delivery status, and final delivery.

9. Check whether the tracking page provides the estimated delivery date, current terminal, shipment pieces, weight, service level, delivery appointment, recipient information, or proof of delivery.

10. If your shipment is managed through Radiant World Trade Services, visit the official Radiant World Trade Services tracking page. Registered customers may be directed to Navegate Lite or Navegate GTM.

11. Radiant Road & Rail customers may use the official Radiant Road & Rail tracking request page and submit the shipment’s PRO number with a valid email address.

12. For shipments handled through a customer account, sign in through the appropriate Radiant customer portal. Advanced tracking information, documents, reports, and inventory data may be available only to registered business customers.

13. If Radiant transferred the freight to an airline, ocean carrier, railroad, trucking company, customs broker, delivery agent, or another logistics partner, obtain the partner carrier’s reference number and check its official tracking website.

14. When tracking does not update immediately, wait until Radiant has received the shipment information and recorded the first physical scan. A newly created booking may appear before the cargo is collected.

15. If the tracking page does not recognize the number, verify that you selected the correct reference type and entered the required postal code. Remove unnecessary spaces and check every letter, number, and hyphen.

16. Contact the shipper, seller, freight forwarder, or nearest Radiant station when the shipment cannot be found. Provide the HAWB, HBL, PRO number, booking number, origin, destination, ship date, shipper name, consignee name, and any other available documentation.

Radiant Logistics is principally a freight-forwarding and supply-chain company rather than a conventional small-parcel courier. Its shipment references may therefore differ from the tracking numbers commonly issued by postal operators and consumer parcel carriers.

Radiant Logistics Delivery Times & Schedule

Radiant Logistics delivery times depend on the selected service, shipment size, freight type, distance, origin, destination, carrier capacity, customs requirements, delivery appointment, and weather conditions. Time-definite or expedited North American shipments may arrive within one or several business days, while deferred ground freight generally takes longer. International air freight may require several days, whereas ocean freight can take several weeks. Transit estimates normally exclude weekends, holidays, customs holds, inspections, port congestion, storage delays, and unsuccessful delivery attempts. Customers should use the delivery estimate shown on their quotation, booking confirmation, bill of lading, or tracking record.

Radiant Logistics Weekday Hours: Corporate and station offices generally operate Monday through Friday during local business hours. Exact opening, collection, warehouse, and delivery hours vary by location. Freight terminals and transportation operations may use early-morning, evening, overnight, or continuous schedules.

Radiant Logistics Weekend Hours: Saturday and Sunday availability varies by station, service level, carrier, shipment contract, and destination. Some expedited, airport, port, warehouse, line-haul, and specialized freight operations continue on weekends, but regular offices may be closed or have limited staffing.

Delivery estimates may vary according to the following service categories:

Expedited ground freight: Time-sensitive ground shipments may be scheduled for same-day, next-day, or other time-definite delivery, depending on distance, vehicle availability, and the requested service.

Deferred ground freight: Economical ground transportation commonly takes several business days and may involve movement through multiple terminals or partner-carrier facilities.

Less-than-truckload freight: LTL transit depends on the freight class, lane, pickup appointment, terminal network, number of transfers, and destination delivery schedule.

Full-truckload freight: Direct truckload service may be faster than LTL service, although driver availability, route distance, hours-of-service rules, weather, and receiving appointments can affect delivery.

Air freight: Domestic or international airport-to-airport transportation may take one or several days. Pickup, screening, flight schedules, customs processing, transfers, and final delivery add to the total time.

Ocean freight: International ocean shipments may take one to several weeks or longer. Sailing schedules, transshipment, port congestion, container availability, customs clearance, and inland transport can extend the estimated delivery time.

Rail and intermodal freight: Transit depends on rail schedules, terminal operations, equipment availability, road connections, border processing, and the number of transfers required.

Warehousing and distribution: Order fulfillment and delivery timing depend on inventory availability, order cutoff times, picking and packing schedules, customer instructions, and the agreed service-level requirements.

Specialized freight: Oversized, high-value, fragile, project, trade-show, aerospace, healthcare, military, or temperature-sensitive shipments may require additional planning, permits, equipment, security, or handling time.

Radiant Logistics Contact & Customer Service Info

Contact Radiant Logistics for tracking assistance, shipment bookings, quotations, delivery appointments, claims, address changes, customs questions, account support, or help locating the appropriate operating station.

• Phone number: 800-843-4784 toll-free or 425-462-1094 local
• Email: Use the official Radiant Logistics contact form or contact the email address listed for the station managing your shipment.
• Mailing Address: Radiant Logistics Headquarters, Triton Towers Two, 700 S. Renton Village Place, Seventh Floor, Renton, WA 98057, United States
• Fax: 425-462-0768
• Contact Page: Contact Radiant Logistics
• Social Medias: Follow Radiant Logistics on LinkedIn, or use the official social-media links displayed in the footer of the Radiant Global Logistics website.

When requesting assistance, include the tracking or shipment number, HAWB, HBL, PRO number, project number, shipper reference, consignee reference, pickup date, origin, destination, shipper name, consignee name, account number, freight description, number of pieces, weight, and a clear explanation of the problem.

For local shipment support, it is usually best to contact the Radiant station shown on the booking confirmation, bill of lading, tracking record, or delivery notice. Local stations may have separate telephone numbers, email addresses, operating hours, and service capabilities.

Radiant Logistics FAQ

Is there a Radiant Logistics location or branch near me?
Radiant operates an extensive network of company-owned locations and strategic operating partners in the United States, Canada, and other international markets. Use the location search on the official Radiant contact and location page. Enter a city, state, postal code, or country to find nearby offices and their contact information.

Can Radiant Logistics ship or deliver to a PO Box?
Most Radiant shipments are commercial freight and require a complete physical street address where a truck, delivery vehicle, or freight-handling team can safely access the consignee. Direct delivery to a PO Box is generally unsuitable for palletized, oversized, or signature-required freight. A PO Box may be used only when a postal partner accepts the final shipment. Confirm eligibility before booking.

Can I pick up a Radiant Logistics package?
Pickup from a Radiant station, terminal, warehouse, or partner facility may be possible when arranged and authorized in advance. Contact the station holding the shipment before traveling. Ask whether the freight has arrived, cleared customs, been released, and is available for collection. Bring the required identification, shipment reference, release documents, and authorization from the consignee.

What time does Radiant Logistics open? (Radiant Logistics Opening Hours)
Opening hours vary among corporate offices, freight stations, warehouses, terminals, and strategic operating partners. Many administrative offices follow weekday business hours, while transportation and warehouse operations may have extended schedules. Use Radiant’s location finder or contact the station directly to confirm its hours before visiting.

Does Radiant Logistics deliver or pickup on Sunday or Saturday?
Weekend pickup and delivery may be offered for expedited, specialized, airport, port, trade-show, project, or contract shipments. Availability depends on the local station, destination, carrier, receiving facility, and purchased service. Weekend service may require advance booking and additional fees. Confirm the schedule with the station managing the freight.

Why is my Radiant Logistics tracking number not working?
The tracking number may not yet be activated, the shipment may not have received its first scan, or the wrong reference type may have been selected. Some searches also require a shipper, consignee, or third-party postal code. Verify the number with the sender and contact Radiant when the system continues to reject it.

What numbers can I use to track a Radiant Logistics shipment?
The official tracking system may support a HAWB/HBL, shipper reference number, consignee reference number, third-party reference number, project number, consignee phone number, or TCN number. Radiant Road & Rail shipments may use a PRO number. The correct reference is normally shown on the bill of lading, booking confirmation, invoice, or shipping email.

What is a HAWB or HBL number?
HAWB means House Air Waybill and is commonly used for air-freight shipments. HBL means House Bill of Lading and is commonly associated with ocean or freight-forwarding shipments. Radiant may issue these references to identify freight moving under a larger carrier booking.

What is a PRO number?
A PRO number is a freight-tracking reference commonly assigned to less-than-truckload or road shipments. It may appear on the bill of lading, freight label, pickup receipt, invoice, or delivery document.

Why does Radiant ask for a postal code when I track my shipment?
The postal code helps Radiant identify the correct shipment and prevents unauthorized access to transportation information. Depending on the selected reference, you may need the shipper, consignee, or third-party postal code entered in the original booking.

What does “shipment information received” mean?
This status generally means Radiant has received the electronic booking or shipment details, but the cargo may not yet have been physically collected or scanned. Additional updates should appear after pickup, station acceptance, warehouse receipt, or carrier departure.

What does “in transit” mean?
“In transit” means the shipment is moving through Radiant’s transportation network or is waiting for its next scheduled connection. The freight may be traveling by truck, rail, aircraft, or vessel, or it may be temporarily held at a station, terminal, warehouse, airport, port, or customs facility.

What does “out for delivery” mean?
“Out for delivery” usually means the shipment has left the destination station or delivery facility and has been assigned to a local driver. Delivery can still be affected by route conditions, appointment requirements, consignee availability, access restrictions, or delays at earlier stops.

Why has my Radiant Logistics shipment stopped updating?
Tracking may pause when freight is traveling between scan points, moving by ocean, waiting for a connecting carrier, undergoing customs clearance, awaiting inspection, or being handled by a partner. Contact the responsible Radiant station when there has been no update beyond the expected transit time.

Does Radiant Logistics provide international shipping?
Yes. Radiant provides international air and ocean freight forwarding, customs-related services, cargo consolidation, pickup and delivery, and supply-chain management through its network of international agents and logistics professionals. Service availability depends on the origin, destination, commodity, shipment size, and applicable regulations.

Does Radiant Logistics provide domestic shipping?
Yes. Radiant offers North American transportation services throughout the United States, Canada, and Mexico. Options may include air freight, expedited and deferred ground transport, truck brokerage, rail, intermodal service, specialized trucking, pickup, delivery, warehousing, and distribution.

Does Radiant Logistics handle small parcels?
Radiant specializes mainly in freight forwarding, commercial transportation, and supply-chain services rather than ordinary consumer parcel delivery. It may coordinate smaller shipments as part of a business logistics program, but a parcel courier or postal operator may perform the final delivery.

Does Radiant Logistics deliver residential shipments?
Residential delivery may be available when arranged during booking and supported by the local carrier. Additional charges may apply for liftgate service, inside delivery, limited-access locations, appointment scheduling, stairs, or oversized freight. The consignee should ensure that the delivery vehicle can safely access the address.

Can Radiant Logistics deliver without a signature?
Signature requirements depend on the service contract, shipper instructions, cargo value, delivery location, and final carrier. Commercial freight commonly requires a signed delivery receipt. Do not assume the freight can be left unattended unless Radiant and the shipper have approved the arrangement.

Can I change the delivery address after Radiant has collected the shipment?
An address change may be possible but normally requires authorization from the shipper or account holder. Rerouting can affect the price, delivery date, taxes, customs documents, carrier assignment, and terminal handling. Submit the request through the official Radiant address-change page or contact the managing station immediately.

Can I reschedule a Radiant Logistics delivery?
Delivery appointments can often be rescheduled by contacting the destination station before the assigned delivery time. Availability depends on the carrier’s route, receiving hours, freight condition, service level, storage limits, and equipment requirements. Redelivery, storage, detention, or appointment-change fees may apply.

Can I redirect my shipment to a Radiant facility for pickup?
A shipment may sometimes be held at a station or authorized facility for collection. The shipper, consignee, and Radiant may need to approve the change. Customs-controlled or bonded freight cannot be released until all legal and documentation requirements have been completed.

Does Radiant Logistics provide proof of delivery?
Proof of delivery may be available after a shipment is completed. Depending on the service, it can include the delivery date and time, receiving address, recipient name, signature, company stamp, delivery receipt, or other confirmation. Contact the responsible station if the document is not available through your account.

What should I do if my shipment arrives damaged?
Inspect the freight before signing the delivery receipt. Photograph the packaging, pallet, labels, seals, and damaged goods. Clearly describe all visible damage on the delivery document instead of signing it as received in good condition. Keep the packaging and promptly notify the shipper and Radiant for claim instructions.

What should I do if part of my shipment is missing?
Compare the delivered piece count with the bill of lading, packing list, shipping labels, and delivery receipt. Record the shortage before signing, photograph the delivered freight, preserve all documents, and contact Radiant and the shipper immediately. Concealed shortages should be reported as soon as they are discovered.

How do I submit a freight claim to Radiant Logistics?
Use the official Radiant Logistics claim page or contact the station that handled the shipment. You may need the bill of lading, freight invoice, commercial invoice, packing list, proof of value, delivery receipt, repair estimate, photographs, and a detailed description of the loss or damage.

How long do I have to file a freight claim?
Claim deadlines vary according to the service, transportation mode, carrier, contract, tariff, and governing law. Report loss or damage immediately and request the applicable filing deadline from Radiant. Waiting too long may affect claim eligibility.

Does Radiant Logistics handle customs clearance?
Radiant provides international freight-forwarding and customs-related services. The exact customs responsibilities depend on the shipment agreement, route, commodity, Incoterms, importer of record, and destination regulations. Ask whether brokerage, duties, taxes, permits, inspections, and document preparation are included in the quotation.

Can Radiant transport hazardous materials?
Hazardous-material transportation may be available for eligible commodities when properly declared, packaged, labeled, documented, and accepted by Radiant and the underlying carriers. Regulations differ by road, rail, air, and ocean transport. Contact Radiant before booking and never omit hazardous-material information.

Can Radiant transport oversized or heavy freight?
Radiant offers specialized transportation solutions for oversized, heavy, unusually shaped, high-value, or complex shipments. Advance planning may be needed for permits, escorts, cranes, liftgates, specialized trailers, loading equipment, route surveys, or appointment coordination.

Does Radiant provide warehousing and fulfillment?
Yes. Radiant’s supply-chain services may include warehousing, inventory management, order fulfillment, distribution, consolidation, deconsolidation, cross-docking, project logistics, and other value-added services. Availability and pricing depend on the location and customer agreement.

Can individuals use Radiant Logistics?
Radiant primarily serves manufacturers, distributors, retailers, government organizations, institutions, and other commercial customers. Individuals may still be able to arrange certain freight services, but they should contact a nearby Radiant station to confirm acceptance, pricing, packaging, payment, and delivery requirements.

Is Radiant Logistics a carrier or a freight forwarder?
Radiant is a non-asset-based transportation and supply-chain management company. It coordinates shipments using its technology, logistics professionals, company network, strategic operating partners, independent carriers, airlines, ocean lines, rail providers, and international agents.

Is Radiant Global Logistics the same as Radiant Logistics?
Radiant Logistics, Inc. is the publicly traded parent organization. Radiant Global Logistics is a principal operating brand within the wider Radiant network. Customers may also encounter other affiliated brands or specialized business units depending on the shipment and service.

What services does Radiant Logistics provide?
Services include domestic and international freight forwarding, expedited and deferred transportation, air and ocean freight, truck and rail brokerage, intermodal transport, customs support, warehousing, order fulfillment, inventory management, distribution, specialized trucking, project logistics, and other supply-chain solutions.

How do I obtain a Radiant Logistics shipping quote?
Use the official Radiant quote-request page or contact the nearest station. Provide the origin, destination, dimensions, weight, piece count, freight class, commodity, ready date, required delivery date, accessorial services, and whether the shipment is hazardous, fragile, oversized, or temperature-sensitive.

What information should I include when contacting Radiant Logistics support?
Provide the customer or company name, account number, HAWB, HBL, PRO number, shipper reference, consignee reference, pickup date, origin, destination, shipper and consignee names, number of pieces, freight description, expected delivery date, and a concise explanation of the issue. Include shipping documents, photographs, invoices, and screenshots when relevant.

Summary
Radiant Logistics provides domestic and international freight forwarding, transportation, warehousing, distribution, customs, and supply-chain services through an extensive global network. Customers can track shipments with supported freight references on the official Radiant tracking portal. For unresolved tracking, delivery, damage, claims, or scheduling issues, contact the responsible Radiant station or corporate support team.