Teleport Tracking, Delivery & Contact Info

Teleport is a Southeast Asian logistics company founded in 2018 as AirAsia’s logistics venture and formerly known as RedCargo Logistics. Headquartered in Kuala Lumpur, Teleport uses passenger aircraft, dedicated freighters, airline partners, warehouses, and last-mile delivery networks to transport parcels and cargo. Its services include cross-border e-commerce delivery, air cargo, fulfillment, customs support, and next-day shipping across major Southeast Asian markets.

How to Track Teleport Package (Where is my Teleport package?)

Track Teleport Package & Parcel Here

You can track a Teleport parcel online by entering the shipment tracking number or air waybill number on Teleport’s official tracking page. Tracking updates may also be sent by email or SMS.

1. Open Teleport’s official tracking page in your web browser.

2. Find the tracking number, consignment number, or air waybill number supplied by the seller, merchant, marketplace, or sender.

3. Enter the complete tracking number in the tracking field. Type it exactly as displayed on the shipment label or confirmation message, including any letters and numbers.

4. Select the tracking or search button to retrieve the latest shipment information.

5. Review the shipment status, which may include order created, parcel collected, received at the origin warehouse, sorted, customs processing, departed on flight, arrived at destination, out for delivery, and delivered.

6. Check your email and SMS messages because Teleport may send automatic notifications as the parcel moves through the delivery network.

7. When tracking an air-cargo shipment, use the air waybill number supplied by the freight forwarder or shipper. Cargo tracking details may differ from regular parcel-tracking updates.

8. If the tracking number is not recognized, wait several hours after receiving the shipping confirmation. Tracking normally becomes available after the electronic shipment record is created or the parcel receives its first physical scan.

9. If no update appears after one or two working days, confirm the tracking number with the sender and contact Teleport Customer Care with the shipment details.

10. If Teleport transfers the package to a local last-mile delivery partner, check the tracking history for a secondary tracking number or delivery-partner name. The final delivery may then be trackable on that carrier’s website.

Teleport Delivery Times & Schedule

Teleport delivery times depend on the shipping product, booking time, origin, destination, customs clearance, flight capacity, last-mile coverage, and whether the shipment contains incomplete documentation. Teleport Next Day is designed for qualifying cross-border routes between supported Southeast Asian markets. Orders placed before the published 12:00 PM cut-off may be collected the same day and delivered the following day. Orders placed after the cut-off are generally collected the next day and delivered one day later. Teleport advertises daily pickup seven days a week, but actual availability may vary by location, merchant agreement, route, public holiday, and local delivery partner.

Teleport Weekday Hours: Pickup and delivery schedules vary by route. Teleport Customer Care ticket support operates Monday through Friday from 8:00 AM to 1:00 AM, while live-chat support operates from 9:00 AM to 10:00 PM.

Teleport Weekend Hours: Teleport advertises daily pickup, including weekends, for eligible Next Day services. Weekend and public-holiday ticket support operates from 8:00 AM to 1:00 AM, while live chat operates from 9:00 AM to 6:00 PM. Local delivery availability may differ.

Teleport Contact & Customer Service Info

Teleport customers can obtain assistance through email, online ticket support, live chat, and the company’s help center. Include the tracking number and complete shipment details when reporting a delay or delivery problem.

• Phone number: Teleport does not currently publish a general customer-service telephone number. Customers are directed to email, live chat, or online ticket support.

• Email: [help@teleport.asia](mailto:help@teleport.asia) or submit a request through the Teleport Help Center.

• Mailing Address: Teleport Platforms Sdn. Bhd., Level 3 & Level 3A, Tower A, Plaza Zurich, No. 12, Jalan Gelenggang, Bukit Damansara, 50490 Kuala Lumpur, Malaysia.

• Social Medias: Facebook, Instagram, and LinkedIn.

Teleport FAQ

Is there a Teleport location or branch near me?
Teleport operates logistics facilities and service networks in several Asian markets, but most locations are not conventional public parcel shops. Visit the Teleport contact page or contact Customer Care to ask about service coverage, shipment drop-off arrangements, or the facility handling your parcel.

Can Teleport ship or deliver to a PO Box?
Teleport does not clearly advertise PO Box delivery as a standard service. Cross-border parcels normally require a complete physical street address where a recipient or authorized person can receive the package. Contact Teleport or the seller before shipping when the destination is a PO Box.

Can I pick up Teleport package?
Teleport primarily provides door-to-door and business logistics services. Recipient collection from a warehouse or delivery facility is not automatically available. If delivery was unsuccessful or the shipment is being held, contact Customer Care before visiting any facility and ask whether pickup can be arranged.

What time does Teleport open? (Teleport Opening Hours)
Teleport’s logistics operating hours vary by country, warehouse, route, and service agreement. Customer Care ticket support is available from 8:00 AM to 1:00 AM daily. Live chat is available from 9:00 AM to 10:00 PM on weekdays and from 9:00 AM to 6:00 PM on weekends and public holidays.

Does Teleport deliver or pickup on Sunday or Saturday?
Teleport advertises daily pickup seven days a week for qualifying Next Day shipments. Saturday, Sunday, and public-holiday delivery availability depends on the destination, route, merchant agreement, customs operations, and last-mile delivery partner. Check the tracking page for the scheduled delivery status.

How long does Teleport delivery take?
Qualifying Teleport Next Day shipments may arrive the next day when booked before the cut-off and shipped on an eligible route. Other parcels and air-cargo shipments may take several working days. Customs inspections, flight changes, incomplete addresses, weather, public holidays, and remote destinations can extend delivery times.

What is the Teleport shipping cut-off time?
The published cut-off for Teleport Next Day orders is generally 12:00 PM. An order completed by the cut-off may be collected on the same day and delivered the next day. Orders completed after 12:00 PM may be collected the following day and delivered one day after collection.

Why is my Teleport tracking number not working?
The shipment may have been created recently and may not yet have received its first scan. Confirm that the tracking number was entered correctly, without unnecessary spaces or punctuation. Wait several hours and try again. Contact the seller or Teleport if tracking remains unavailable after one or two working days.

Why has my Teleport tracking status stopped updating?
Tracking may pause while a parcel is moving between facilities, traveling by air, undergoing customs clearance, waiting for a connecting flight, or being transferred to a last-mile partner. Contact support if there is no movement beyond the estimated delivery period.

What does “shipment information received” mean?
This normally means that a shipment label or electronic order has been created, but Teleport may not yet have physically received or scanned the parcel. Tracking should update after pickup, warehouse acceptance, or the first sorting scan.

What does “in transit” mean on Teleport tracking?
“In transit” means the parcel is moving through Teleport’s logistics network. It may be traveling to a sorting facility, waiting for a flight, moving between countries, undergoing customs processing, or being transferred to the destination delivery network.

What does “out for delivery” mean?
“Out for delivery” generally means the parcel has left the local delivery facility with a driver or last-mile courier. Delivery is usually attempted that day, although traffic, weather, route volume, access problems, or operational delays may postpone the attempt.

What should I do if Teleport says delivered but I did not receive the package?
Check the entrance, reception desk, mailroom, security office, household members, neighbors, and any designated safe place. Review the tracking page for delivery notes or proof of delivery. If the parcel cannot be found, contact the seller and Teleport immediately with the tracking number and delivery address.

What happens if I miss a Teleport delivery?
The driver or delivery partner may attempt delivery again, contact the recipient, return the parcel to a local facility, or request additional instructions. Check your tracking history and phone messages. Contact Customer Care promptly to confirm the next delivery attempt and correct any address or access problem.

Can I change the Teleport delivery address?
An address change is not guaranteed after the parcel has entered the delivery network. Contact the sender and Teleport as soon as possible. Identity checks, additional fees, customs restrictions, or approval from the merchant may apply. A destination-country change is normally not possible once the shipment is in transit.

Does Teleport deliver internationally?
Yes. Teleport specializes in cross-border e-commerce delivery and air logistics, particularly across Southeast Asia. Available routes, service levels, prices, weight limits, and delivery times depend on the origin and destination.

Does Teleport provide domestic delivery?
Service availability depends on the product and country. Teleport’s advertised Next Day product is primarily a cross-border shipping service and may not be available for domestic shipments. Other Teleport logistics or merchant services may have different coverage.

What countries and cities does Teleport Next Day cover?
Teleport’s published Next Day coverage includes supported routes serving Kuala Lumpur and Selangor in Malaysia, Singapore, Bangkok in Thailand, and Hong Kong. Coverage can change, and some remote, restricted, island, village, or inaccessible locations may be excluded.

What is the Teleport parcel weight limit?
For several published Teleport Next Day routes, the maximum parcel weight is 15 kilograms. Size limits vary by route. Some routes allow a combined length, width, and height of up to 130 centimeters, while Hong Kong routes may have a 120-centimeter combined limit. The longest side is generally limited to 100 centimeters.

Does Teleport provide parcel insurance?
Insurance or shipment-liability coverage may be included for eligible services, subject to country-specific limits, declared-value requirements, exclusions, and claim procedures. Teleport has published coverage of up to RM300 per parcel in Malaysia, THB2,000 in Thailand, and HKD600 in Hong Kong for certain services.

What items are prohibited from Teleport shipping?
Teleport does not accept dangerous goods, illegal products, and other prohibited or restricted items. Certain services also exclude perishables. Restrictions may apply to batteries, aerosols, flammable products, weapons, chemicals, medicines, alcohol, tobacco, cash, precious metals, plants, animals, and temperature-sensitive goods.

Does Teleport handle customs clearance?
Teleport provides cross-border logistics and customs-support services for eligible shipments. However, the sender remains responsible for accurate invoices, product descriptions, values, tariff information, permits, and other required documents. Customs authorities may inspect, delay, reject, or assess taxes on a shipment.

Who pays customs duties and import taxes?
Responsibility depends on the shipping agreement, marketplace terms, and Incoterms selected by the merchant. Duties may be prepaid by the sender or collected from the recipient. Contact the seller if the order confirmation does not explain whether taxes are included.

Can Teleport open or inspect my package?
Packages may be screened or inspected for aviation security, customs compliance, prohibited goods, damaged packaging, or documentation problems. Government agencies and authorized logistics personnel may inspect shipments when required by law or transportation regulations.

How do I file a claim for a lost or damaged Teleport parcel?
Contact Teleport Customer Care and the sender as soon as possible. Supply the tracking number, shipping date, sender and recipient details, item description, commercial invoice, proof of value, photographs of the damage and packaging, and any delivery evidence. Claims are subject to deadlines, exclusions, and compensation limits.

Should the sender or recipient contact Teleport?
Either party can request general tracking assistance, but the sender or merchant is normally the account holder and may need to submit formal claims, address changes, customs documents, or delivery instructions. Online shoppers should also contact the store or marketplace where the order was placed.

What information should I include when contacting Teleport support?
Include the Teleport tracking or air waybill number, sender and recipient names, delivery address, phone number, booking date, origin, destination, parcel description, latest tracking status, screenshots, and a clear explanation of the problem. Never send payment-card passwords or account passwords.

Is Teleport the same company as AirAsia?
Teleport was founded in 2018 as the logistics venture of AirAsia and is part of the wider Capital A group. It operates as a logistics provider using a combination of dedicated freighters, partner airlines, ground networks, and access to cargo space on AirAsia passenger flights.

Is Teleport the same as RedCargo Logistics?
Teleport was formerly known as RedCargo Logistics. The business adopted the Teleport identity while expanding beyond traditional airline cargo into cross-border e-commerce, parcel delivery, fulfillment, technology, first-mile services, and last-mile logistics.

Summary
Teleport is a Southeast Asian logistics provider offering cross-border parcel delivery, e-commerce logistics, air cargo, and first-to-last-mile services. Customers can track shipments through Teleport’s official tracking page and receive email or SMS updates. For delays, address problems, missing parcels, or delivery questions, contact Teleport through email, live chat, or online ticket support.