TForce Freight Tracking, Delivery & Contact Info

TForce Freight is a major North American less-than-truckload carrier providing regional, national, cross-border, guaranteed, and specialized freight transportation. Its operations have roots extending back more than 90 years. The present company was formed in 2021 after TFI International acquired UPS Freight and renamed its LTL operation TForce Freight. It now serves businesses across the United States, Canada, Mexico, Puerto Rico, Guam, and the U.S. Virgin Islands through an extensive service-center network.

How to Track TForce Freight Package (Where is my TForce Freight package?)

Track TForce Freight Package & Parcel Here

TForce Freight shipments can be tracked online using a PRO number, Bill of Lading number, purchase order number, or another eligible shipment reference provided by the shipper.

1. Open the official TForce Freight tracking page in your browser.

2. Select the type of number you want to use, such as a PRO number, Bill of Lading number, purchase order number, or pickup request number.

3. Enter the shipment number exactly as it appears on your freight paperwork, invoice, shipping confirmation, or Bill of Lading.

4. Remove unnecessary spaces, dashes, or characters if the tracking page does not recognize the number.

5. Click the tracking or submit button to retrieve the shipment record.

6. Review the shipment’s pickup date, origin service center, destination service center, transit activity, scheduled delivery information, and delivery status.

7. Look for proof-of-delivery information after delivery. Depending on the shipment, this may include the delivery date, receiving party, or signed delivery document.

8. If the tracking result says the number cannot be found, confirm that you are entering a TForce Freight PRO number rather than a TForce Logistics or another carrier’s tracking number.

9. Allow several hours after pickup for a newly created shipment to appear in the online tracking system.

10. For tracking assistance, proof of delivery, lane information, or shipment problem resolution, call TForce Freight Customer Service at (800) 333-7400.

What Is a TForce Freight PRO Number?

A TForce Freight PRO number is the carrier’s primary identification number for an individual freight shipment. It is normally printed on the Bill of Lading, freight label, pickup receipt, invoice, delivery receipt, or shipping confirmation. The PRO number is generally the easiest and most reliable reference to use when checking a shipment’s status.

The shipper may also provide a Bill of Lading number, purchase order number, customer reference number, or another internal reference. However, not every reference is necessarily available for public online tracking. Contact the shipper or TForce Freight if your reference does not return a result.

What Do TForce Freight Tracking Statuses Mean?

Shipment information received: TForce Freight has received electronic shipment details, but the freight may not yet have been physically collected or processed at the origin service center.

Pickup requested: A pickup request has been entered. This does not always mean that the freight has already been collected.

Picked up: The freight has been collected from the shipper and accepted into the TForce Freight network.

At origin service center: The shipment is being processed, weighed, inspected, sorted, or prepared for movement at the terminal serving the pickup location.

In transit: The shipment is moving between TForce Freight service centers. LTL freight may pass through several terminals before reaching the destination area.

At destination service center: The freight has reached the terminal responsible for arranging final delivery.

Appointment pending: The destination service center may need to contact the recipient to arrange a delivery date or delivery window.

Out for delivery: The shipment has been loaded onto a local delivery vehicle and is expected to be delivered that business day, subject to access, weather, receiving availability, and other operating conditions.

Delivered: The freight was delivered and accepted at the destination. Proof-of-delivery information may become available after the delivery record is processed.

Exception or delay: An issue is affecting normal movement or delivery. Possible causes include severe weather, an incorrect address, limited access, missed appointments, damaged freight, service-center congestion, customs clearance, or the recipient being unavailable.

Why Is My TForce Freight Tracking Not Updating?

TForce Freight tracking may remain unchanged while a trailer is traveling between service centers. Unlike small parcels, LTL freight is not necessarily scanned at every stop or throughout every stage of a line-haul trip. Updates usually appear when the freight arrives at or departs from a service center, when an appointment is arranged, or when delivery activity is recorded.

A delay can also occur when shipment information was recently created, the freight was picked up after the terminal’s processing cutoff, the tracking number was entered incorrectly, or an update has not yet synchronized with the public tracking page. Contact Customer Service if the shipment has passed its estimated transit time or has shown no meaningful activity for an unusually long period.

TForce Freight Delivery Times & Schedule

TForce Freight primarily operates as a business-to-business LTL carrier, with standard pickups, terminal processing, and deliveries normally taking place Monday through Friday. Transit time depends on the origin and destination ZIP codes, distance, service type, freight characteristics, terminal schedule, and whether an appointment is required. Standard transit estimates are not the same as guaranteed delivery commitments. Same-day pickup requests should generally be submitted before 3:00 p.m. local time, although local cutoff times and availability can vary. Residential, limited-access, liftgate, inside-delivery, and appointment shipments may take additional time to coordinate.

TForce Freight Weekday Hours: Standard freight operations generally take place Monday through Friday during local business hours. Exact pickup, delivery, customer-counter, and service-center hours vary by location. Contact the appropriate service center before visiting or requesting a late pickup.

TForce Freight Weekend Hours: Standard service is generally not scheduled on Saturday or Sunday. Weekend pickup or delivery may be available only through an arranged expedited or specialized service, subject to local availability and additional charges.

How Long Does TForce Freight Delivery Take?

TForce Freight transit times vary considerably by route. A shipment moving between nearby service areas may arrive in one or two business days, while longer cross-country or cross-border shipments can require several business days. Rural destinations, islands, remote service areas, interline partner locations, and appointment deliveries may require additional time.

Customers can use the official TForce Freight Transit Times tool to estimate the standard number of transit days between origin and destination points. The result is an estimate unless the shipper purchased an eligible guaranteed or time-definite service.

Does TForce Freight Provide an Exact Delivery Time?

Standard LTL tracking may provide an estimated delivery date but not an exact arrival time. Local delivery routes can change based on freight volume, traffic, weather, unloading time, appointment schedules, and the number of stops assigned to the driver.

For appointment-required freight, the destination service center or its delivery partner may contact the recipient before delivery. An appointment window is normally an estimated range rather than a promise that the driver will arrive at an exact minute.

TForce Freight Contact & Customer Service Info

TForce Freight Customer Service can assist with tracking, rate information, proof of delivery, service coverage, billing questions, pickup problems, delays, claims guidance, and general shipment resolution.

• Phone number: (800) 333-7400 within the United States, Canada, Guam, Puerto Rico, and the U.S. Virgin Islands; (804) 231-8555 when calling from outside the United States or Canada.

• Email: Use the official TForce Freight Customer Support email form.

• Mailing Address: TForce Freight, 9954 Mayland Drive, Suite 3000, Henrico, VA 23233, United States.

• Social Medias: Facebook and LinkedIn.

Which TForce Freight Phone Number Should I Call?

General Customer Service: Call (800) 333-7400 for shipment tracking, rates, proof of delivery, lane information, service questions, and problem resolution.

International callers: Call (804) 231-8555 when calling from outside the United States or Canada.

Accounts Receivable: Call 1-833-445-2556 for eligible accounts-receivable inquiries.

Expedited or Specialized Solutions: Call (800) 644-0900 for urgent, time-sensitive, holiday, weekend, or specialized transportation requests.

Trade Show Services: Call (800) 988-9889 for trade-show freight pickup and service assistance.

What Information Should I Give TForce Freight Customer Service?

Before contacting TForce Freight, collect as much shipment information as possible. Providing complete details can help Customer Service locate the freight and resolve the issue more efficiently.

Include the TForce Freight PRO number, Bill of Lading number, shipper’s name, recipient’s name, origin and destination addresses, pickup date, expected delivery date, number of handling units, approximate freight weight, and a description of the shipment.

For delivery problems, also provide the delivery appointment details, recipient’s telephone number, access instructions, business hours, and information about any required liftgate, dock, forklift, security clearance, or limited-access procedure.

How to Contact a Local TForce Freight Service Center

Use the official TForce Freight Service Center Directory to locate the terminal serving your area. Select the country and enter the requested state or ZIP code information. The directory can provide local service-center details and service-standard information.

The nearest physical terminal is not always the service center responsible for a particular shipment. Use the destination ZIP code or ask Customer Service to identify the correct terminal before traveling to a location.

TForce Freight FAQ

Is there a TForce Freight location or branch near me?
TForce Freight operates a network of service centers, agencies, and transportation partners. Search the official TForce Freight Service Center Directory by country, state, or ZIP code to find the location serving your area. Call before visiting because not every terminal provides unrestricted public counter service.

Can TForce Freight ship or deliver to a PO Box?
TForce Freight generally cannot deliver LTL freight to a PO Box because freight requires a physical street address where a truck can safely access and unload the shipment. Provide a commercial location, warehouse, terminal, residence, or another accessible physical address. Residential and limited-access delivery services may involve additional charges.

Can I pick up a TForce Freight package?
Terminal pickup may be possible, but it must be arranged with the destination service center before arrival. Ask the terminal to place the shipment on hold for pickup and confirm its hours, identification requirements, freight dimensions, weight, and loading procedures. Bring a suitable vehicle, straps, and any equipment needed to transport the freight safely.

What time does TForce Freight open? (TForce Freight Opening Hours)
Opening hours vary by service center. Most standard freight operations occur on weekdays during local business hours, but office, dock, pickup, and customer-counter schedules may differ. Use the service-center directory and contact the terminal directly to confirm its current opening and closing times.

Does TForce Freight deliver or pick up on Sunday or Saturday?
Routine LTL pickup and delivery are generally scheduled Monday through Friday. Saturday, Sunday, and holiday service may be available through TForce Freight Expedited or Specialized Solutions when arranged in advance. Availability is not guaranteed, and additional charges may apply.

Does TForce Freight deliver to residential addresses?
TForce Freight can handle qualifying residential deliveries, but residential service may require an additional fee and a delivery appointment. The recipient should provide a working telephone number and disclose access restrictions. A liftgate may be needed when the location does not have a loading dock or forklift.

Will TForce Freight call before delivery?
TForce Freight may call when a delivery appointment is required, particularly for residential, limited-access, school, church, construction-site, or other nonstandard destinations. Standard commercial deliveries may be attempted during normal receiving hours without a pre-delivery call unless appointment service was requested.

Can I schedule a TForce Freight pickup online?
Yes. Registered MyLTL users can submit pickup requests through the official TForce Freight Pickup Request page. New customers may need to create a MyLTL account. For same-day consideration, submit the request before the local cutoff and confirm that the pickup was accepted.

What is the TForce Freight same-day pickup cutoff?
TForce Freight recommends submitting a pickup request before 3:00 p.m. local time to help facilitate a same-day pickup. This is not a guarantee. Actual cutoff times and pickup availability depend on the service center, route capacity, location, freight readiness, and requested services.

Can I change the TForce Freight delivery address?
An address correction or reconsignment may be possible before delivery, but authorization is normally required from the paying customer, shipper, or another responsible party. Additional transportation, reconsignment, storage, redelivery, or administrative charges may apply. Contact Customer Service as early as possible.

Can I change my TForce Freight delivery date?
Contact the destination service center to ask whether the delivery can be rescheduled. The terminal may be able to arrange another date, especially when appointment service applies. Storage, redelivery, detention, or other charges may apply if the freight is held beyond the carrier’s free-time allowance.

What happens if no one is available to receive the freight?
The driver may be unable to complete delivery and may return the freight to the destination service center. TForce Freight may contact the recipient or shipper to arrange redelivery. Redelivery, storage, appointment, or related charges can apply, so ensure that an authorized person and suitable unloading equipment are available.

Does TForce Freight unload the shipment?
Standard LTL service commonly involves delivery to an accessible dock or unloading position. The driver may not provide inside delivery, unpacking, installation, debris removal, or manual movement to a specific room unless an appropriate additional service was requested. Liftgate and inside-delivery services should be arranged before delivery.

Does TForce Freight offer liftgate delivery?
Liftgate service may be requested when the destination does not have a loading dock, forklift, or other equipment capable of unloading the freight. It may involve an additional fee and must be suitable for the shipment’s weight and dimensions. Confirm the requirement with the shipper before dispatch.

What should I do if my TForce Freight shipment is damaged?
Inspect the freight before signing the delivery receipt. Note visible shortages, punctures, crushed packaging, broken pallets, water exposure, or other damage clearly on the receipt. Photograph the freight, packaging, labels, and trailer area when possible. Keep all packaging and contact the shipper or TForce Freight promptly for claim instructions.

What should I do if there is concealed damage?
Stop using or moving the damaged goods unnecessarily, preserve the original packaging, and take detailed photographs as soon as the damage is discovered. Notify the shipper and TForce Freight promptly. Concealed-damage claims can be more difficult to establish because the delivery receipt may show that the shipment was received without visible exceptions.

How do I file a TForce Freight claim?
Visit the official TForce Freight Claims page for cargo-claim information, forms, and claim-status resources. A claim may require the PRO number, Bill of Lading, commercial invoice, repair or replacement documentation, delivery receipt, photographs, and evidence showing the amount of the claimed loss.

Can I get proof of delivery from TForce Freight?
Proof-of-delivery information may appear in the tracking results after the delivery record is processed. If the document is unavailable online, call Customer Service at (800) 333-7400 and provide the PRO number. Processing time can vary after the physical delivery is completed.

Why is my TForce Freight shipment delayed?
Delays may result from severe weather, road closures, terminal congestion, equipment problems, customs clearance, incorrect paperwork, address issues, missed appointments, limited destination access, recipient unavailability, interline transfers, or freight requiring inspection. Check tracking and contact Customer Service for shipment-specific information.

Does TForce Freight provide guaranteed delivery?
TForce Freight offers eligible guaranteed and accelerated services on qualifying routes and shipments. Standard LTL transit estimates are not automatically guaranteed. The shipper must select an eligible guaranteed service and comply with its rules, cutoff times, freight restrictions, and charges.

Does TForce Freight ship between the United States and Canada?
Yes. TForce Freight provides cross-border freight services between the United States and Canada. International freight requires accurate customs documentation and broker information. Missing or incorrect paperwork can delay border clearance and final delivery.

Does TForce Freight ship to Mexico?
TForce Freight provides service options involving Mexico through its network and transportation arrangements. Coverage, customs requirements, transfer procedures, and transit times vary by origin and destination. Confirm the route through the Service Point Inquiry or Customer Service before shipping.

Is TForce Freight the same as TForce Logistics?
No. TForce Freight primarily focuses on less-than-truckload freight transportation, while TForce Logistics provides final-mile, same-day, and next-day delivery services. Their tracking pages and customer-service departments are separate. Check the carrier name on your confirmation before selecting a tracking website.

Is TForce Freight the same as UPS Freight?
TForce Freight is the business that succeeded UPS Freight’s LTL operation after TFI International completed its acquisition of UPS Freight in 2021. Older documents, labels, references, or customer records may therefore still mention UPS Freight even though the carrier now operates under the TForce Freight name.

Does UPS track TForce Freight shipments?
Newer TForce Freight shipments should generally be tracked through the TForce Freight website rather than the standard UPS small-package tracking page. Enter the PRO number on TForce Freight’s official tracking page or contact TForce Freight Customer Service when an older UPS Freight reference is not recognized.

How long should I wait for a new TForce Freight tracking number to work?
A tracking record may not appear immediately after a label or Bill of Lading is created. Allow time for the freight to be collected and processed at the origin service center. If the number still does not work after pickup, verify it with the shipper or call TForce Freight.

Can TForce Freight hold my shipment at a terminal?
A destination service center may be able to hold freight for customer pickup or delay delivery temporarily. The request should be made before the shipment is loaded for local delivery. Storage charges, identification requirements, authorization rules, and maximum holding periods may apply.

Does TForce Freight deliver on public holidays?
TForce Freight closes or limits standard service on designated holidays. Some holiday pickups may be arranged in advance with a local service center or TForce Freight Expedited, but regular delivery may be unavailable. Specialized service is subject to capacity and additional charges.

Can I track multiple TForce Freight shipments?
Customers with multiple shipments can enter available references through TForce Freight’s online tools or use a MyLTL account for broader shipment management. Large-volume shippers may also use supported tracking integrations or APIs. The available batch functions depend on the customer account and system being used.

Summary
TForce Freight provides LTL freight transportation throughout North America, with online tracking by PRO number and other eligible references. Standard pickups and deliveries generally occur Monday through Friday, while weekend or holiday service requires advance arrangements. For shipment help, call (800) 333-7400 or contact the service center responsible for the destination.