Borzo India Tracking, Delivery & Contact Info

Borzo India is an app-based courier and same-day delivery service for individuals, online sellers, SMEs, and businesses in India. The company was previously known as WeFast in India and became part of the global Borzo brand after the 2021 rebrand. Borzo focuses on fast intra-city delivery, real-time tracking, scheduled courier pickup, and business logistics across major Indian cities.

How to Track Borzo India Package (Where is my Borzo India package?)

Track Borzo India Package & Parcel Here

You can track a Borzo India delivery online using the order number or through the Borzo app, where live courier location is usually shown once the rider is en route.

1. Open Borzo India’s tracking page in your browser.
2. Enter your Borzo order number or tracking number exactly as shown in your order confirmation, SMS, email, or app.
3. Click the tracking button or submit the form to load the latest order status.
4. If the courier is already assigned and moving, the tracking page or app may show live map updates.
5. For app tracking, open the Borzo app, go to your active order, and check the courier’s current location, pickup status, drop-off progress, and delivery updates.
6. If your tracking page does not update, check whether the order number was typed correctly and whether the courier has already been assigned.
7. If the courier appears delayed, use the contact details shown on the order page to call or message the rider directly.
8. If the rider is not responding or the delivery is stuck, contact Borzo support through the in-app chat or the support option on the official website.
9. For business shipments, check your Borzo business dashboard or integration panel if the order was created through API, Shopify, or a business account.
10. Keep your order ID ready when contacting support because Borzo will usually need it to locate the delivery quickly.

Borzo India Delivery Times & Schedule

Borzo India mainly provides same-day and intra-city courier delivery. Delivery time depends on the pickup city, route distance, traffic, courier availability, package type, selected vehicle, and whether the order is instant or scheduled. In many major cities, Borzo promotes fast local delivery and may deliver smaller intra-city parcels within about 60 to 90 minutes when conditions are favorable. Users can also schedule deliveries in advance, choose delivery now, same-day delivery, or cargo/truck options for heavier items. Availability can vary by city and time of day.

Borzo India Weekday Hours: Delivery booking may be available through the website or app 24/7 in supported areas. Customer support for regular queries is generally listed as 9:00 AM to 9:00 PM.

Borzo India Weekend Hours: Borzo offers weekend and 24/7 delivery options in supported cities, but support response and courier availability may vary by city, route, demand, and order type.

Borzo India Contact & Customer Service Info

Borzo India support is mainly handled through website support and in-app chat. Business users can contact sales by email or request a callback through Borzo’s official contact page.

• Phone number: Borzo does not publicly list a general customer support phone number for all customer issues. Most customer communication is handled through the in-app support chat. Business customers can request a call through the official contact page.
• Email: for sales and new tie-ups; for existing order support, use the Borzo app or website chat.
• Mailing Address: Unit 402, B-Wing, 4th Floor, Vedanta 779, Makwana Road, Marol Naka, Andheri East, Mumbai – 400059, Maharashtra, India.
• Social Medias: Facebook, Instagram, YouTube

Borzo India FAQ

Is there a Borzo India location or branch near me?
Borzo is mainly an app-based and website-based delivery service, not a traditional courier branch network where customers visit counters. To check service availability in your area, use the official Borzo India cities page or the Borzo contact page. Borzo lists service areas such as Mumbai, Delhi/NCR, Bengaluru, Pune, Chennai, Hyderabad, Ahmedabad, Kolkata, Surat, Vadodara, Jaipur, Goa, Kanpur, Indore, Bhopal, Chandigarh, Amritsar, Guwahati, Jodhpur, Kota, Lucknow, Udaipur, and Uttarakhand.

Can Borzo India ship or deliver to a PO Box?
Borzo India is designed for local courier pickup and drop-off between real street addresses. PO Box delivery is usually not suitable because the courier needs a physical pickup/drop-off location, recipient contact details, and often a person available to receive the parcel. Use a complete street address with a working phone number.

Can I pick up Borzo India package?
Borzo is generally a point-to-point courier service, so packages are picked up from the sender and delivered directly to the receiver. It is not usually like a traditional courier branch where parcels wait for customer pickup. If the delivery is delayed, contact the courier through the order page or use in-app support.

What time does Borzo India open? (Borzo India Opening Hours)
Borzo’s website and app can usually be used to book deliveries at any time in supported areas. Regular customer support is listed as 9:00 AM to 9:00 PM, while urgent delivery-related help may be available through the app depending on the order and location.

Does Borzo India deliver or pickup on Sunday or Saturday?
Yes, Borzo promotes weekend and 24/7 delivery availability in supported cities. However, actual pickup and delivery availability can depend on courier supply, route, city, traffic, package type, and demand at the time of booking.

How fast is Borzo India delivery?
Borzo focuses on fast intra-city and same-day delivery. In many cases, local deliveries may be completed within about 60 to 90 minutes, but this is not guaranteed for every order. Longer routes, traffic, weather, package size, vehicle type, and courier availability can affect the final delivery time.

How do I know if the Borzo courier has delivered the parcel?
Borzo may send status updates through the app, SMS, email, or dashboard depending on how the order was booked. You can also check the order page for pickup, transit, and completed delivery status.

What should I do if my Borzo India tracking is not updating?
First, confirm that you entered the correct order or tracking number on the Borzo tracking page. If the order is new, wait until a courier is assigned. If the courier is assigned but tracking is still not moving, contact the rider through the order page or use the support chat.

What should I do if the Borzo courier is late?
Check the live map or status in your Borzo account. If the courier is not moving, call or message the courier using the contact details on the order page. If the courier does not respond, contact Borzo support through in-app chat.

What should I do if my Borzo India parcel is lost or damaged?
Contact Borzo support immediately through the app or website chat. Provide the order ID, pickup and drop-off details, parcel description, declared value, photos if available, and any proof of value. Borzo may ask for receipts or supporting documents before reviewing compensation.

Can I cancel a Borzo India order?
You may be able to cancel an order from your account if the courier has not started the delivery. If the courier is already on the way or the delivery has started, a partial refund or cancellation charge may apply depending on the order stage.

Does Borzo India provide business delivery services?
Yes, Borzo works with SMEs, e-commerce sellers, online stores, enterprises, and other business customers. Businesses can use the website, app, API, and integrations for regular courier bookings, multi-order deliveries, same-day delivery, and scheduled logistics.

What items can I send with Borzo India?
Borzo can be used for many local delivery needs such as documents, small parcels, electronics, groceries, cakes, flowers, retail orders, business goods, and some heavier cargo depending on the selected vehicle. Restricted, illegal, unsafe, or improperly packed items should not be sent.

Does Borzo India pack the parcel?
No, the sender is generally responsible for packing the parcel properly before pickup. The courier usually delivers the item in the same packaging in which it was collected, so use strong packaging for fragile, valuable, or delicate goods.

Can I schedule a Borzo India delivery in advance?
Yes, Borzo allows users to schedule deliveries instead of only booking instant pickup. This can be useful for business deliveries, planned customer orders, office documents, and deliveries that need to arrive within a chosen time window.

How do I contact Borzo India for business tie-ups?
For new business tie-ups, partnerships, or sales inquiries, email or use the business contact option on the official Borzo India contact page.

Summary
Borzo India is a fast same-day and intra-city courier service for personal and business deliveries. Customers can book through the website or app, track orders online or through live app tracking, and contact support through chat. For the fastest help, keep your Borzo order number ready.