RAM Hand-to-Hand Couriers Tracking, Delivery & Contact Info

RAM Hand-to-Hand Couriers is a South African courier, logistics, distribution, and warehousing company founded in 1988 by Nathan Lazarus. The company grew from a family-run courier business into a major delivery network serving retail, telecoms, pharmaceutical, IT, cosmetics, and business clients across Southern Africa. RAM is known for its hand-to-hand delivery model, in-house courier network, tracking technology, and secure delivery services.

How to Track RAM Hand-to-Hand Couriers Package (Where is my RAM Hand-to-Hand Couriers package?)

Track RAM Hand-to-Hand Couriers Package & Parcel Here

You can track a RAM Hand-to-Hand Couriers package online by entering your RAM waybill number on the official tracking page.

1. Open RAM Hand-to-Hand Couriers’ official tracking page in your browser.
2. Find your RAM waybill number on your receipt, shipping confirmation email, SMS notification, seller order page, or delivery document.
3. Enter the unique RAM waybill number exactly as it appears, including letters, numbers, and hyphens if included.
4. Click the Submit button to load the latest tracking results.
5. Review the parcel checkpoints, which may include consigned, scanned into hub, departed by road, arrived at hub, out for delivery, delivery attempt, delivered, proof of delivery, or unsuccessful delivery updates.
6. If you are a non-account holder, the basic online tracking page gives a brief tracking summary.
7. If you are a RAM account holder, log in to the RAM Business Portal for advanced online tracking and more detailed shipment information.
8. If the tracking page does not show new movement, wait for the next scan. Some updates appear only after the parcel reaches a RAM hub, vehicle, or delivery route.
9. If your parcel shows out for delivery but has not arrived, keep your phone nearby because RAM may contact you for access, address confirmation, identity verification, or delivery instructions.
10. If the tracking result shows a missed delivery, unsuccessful delivery, or address query, contact RAM Customer Care on 0861 726 726 or use the RAM customer service contact form.
11. For WhatsApp support, message RAM on 082 372 6726 and include your waybill number, delivery address, recipient name, and a short explanation of the issue.
12. If your parcel was shipped by a retailer, bank, mobile network, or online store, also check your order page because some merchants display RAM tracking updates inside their own account dashboard.

RAM Hand-to-Hand Couriers Delivery Times & Schedule

RAM delivery time depends on the service selected, the collection area, the destination area, the parcel type, and whether the shipment is local, regional, distribution, special service, or international. RAM’s local demand services include Same Day delivery in local and main centres, Early Bird 09H00 delivery by 09:00 on the next business day, Next Day 11H00 delivery by 11:00 on the next business day, and Next Day 17H00 delivery by close of business on the next business day. Distribution services may take longer, while weekend and public holiday delivery usually requires a selected service and surcharge.

RAM Hand-to-Hand Couriers Weekday Hours: Customer service office hours are Monday to Friday, 08:00 to 17:00. Delivery and collection times can vary by service type, branch, route, and destination.

RAM Hand-to-Hand Couriers Weekend Hours: Weekends and public holidays are generally not treated as standard delivery days unless the correct weekend/public holiday service is selected and the relevant surcharge is paid.

RAM Hand-to-Hand Couriers Contact & Customer Service Info

Contact RAM customer service for tracking problems, missed deliveries, address queries, parcel questions, quotes, account support, or shipment service requests.

• Phone number: 0861 726 726
• WhatsApp: 082 372 6726
• Email: Use the RAM customer service contact form. For sales enquiries, you can also use the contact form or email sales@ram.co.za.
• Mailing Address: RAM Hand-to-Hand Couriers, 27 Wrench Road, Isando, Johannesburg, Gauteng, South Africa, 1601
• Social Medias: Facebook, X/Twitter, LinkedIn

RAM Hand-to-Hand Couriers FAQ

Is there a RAM Hand-to-Hand Couriers location or branch near me?
Yes. RAM has a branch locator page that can help you find RAM branches and hubs. Visit the official RAM branch locator. If the locator does not show the information you need, contact RAM Customer Care on 0861 726 726 or use the RAM contact page.

Can RAM Hand-to-Hand Couriers ship or deliver to a PO Box?
RAM is a courier company that normally delivers to physical addresses where a parcel can be handed to a recipient or authorised person. Because RAM offers hand-to-hand, signed, and identity-based delivery services, a street address is usually required. If you only have a PO Box, contact RAM before booking to confirm whether an alternative delivery arrangement is possible.

Can I pick up RAM Hand-to-Hand Couriers package?
In some cases, collection from a RAM branch or hub may be possible, but it depends on the parcel status, sender instructions, service type, and ID/security requirements. Contact RAM Customer Care with your waybill number before going to a branch so they can confirm whether pickup is allowed and what documents you need.

What time does RAM Hand-to-Hand Couriers open? (RAM Hand-to-Hand Couriers Opening Hours)
RAM customer service office hours are generally Monday to Friday from 08:00 to 17:00. Branch, hub, collection, and delivery route times may vary by location and service type, so it is best to check with your nearest RAM branch or call 0861 726 726 before visiting.

Does RAM Hand-to-Hand Couriers deliver or pickup on Sunday or Saturday?
RAM states that weekends and public holidays are not recognised as standard delivery days unless the relevant service is selected and the required surcharge is paid. If you need Saturday, Sunday, public holiday, or after-hours delivery, confirm availability with RAM before booking.

Why is my RAM Hand-to-Hand Couriers tracking number not working?
Your RAM tracking number may not work if the waybill was entered incorrectly, the parcel has not received its first scan, the sender has created the waybill but RAM has not collected the parcel yet, or the system has not updated. Check the number again and try later. If it still does not work, contact RAM with the sender name and waybill number.

What does “out for delivery” mean on RAM tracking?
“Out for delivery” means the parcel has been assigned to a delivery route and is expected to be delivered to the recipient address. Keep your phone available and make sure someone can receive the parcel, especially for face-to-face, proof-of-identity, or signature-required deliveries.

What does “unsuccessful delivery” mean on RAM tracking?
An unsuccessful delivery means RAM attempted delivery but could not complete it. Common reasons include no one available, access problems, address issues, missing contact details, recipient not available, or identity verification problems. Contact RAM Customer Care as soon as possible to arrange the next step.

Does RAM Hand-to-Hand Couriers require ID for delivery?
Some RAM services may require proof of identity, especially face-to-face deliveries, credit card deliveries, mobile-device deliveries, FICA/RICA-related deliveries, and other secure shipments. If ID is required, the recipient should have a valid identification document ready when the courier arrives.

Can someone else receive my RAM parcel?
For standard deliveries, an authorised person at the address may be able to receive the parcel. However, for face-to-face or ID-required deliveries, RAM may only deliver to the specific consignee named on the waybill. Check your tracking message or contact RAM if you are unsure.

How long does RAM Hand-to-Hand Couriers take to deliver?
Delivery time depends on the selected service. Same Day service can deliver on the same day as collection in local and main centres. Early Bird 09H00 delivers by 09:00 on the next business day, Next Day 11H00 delivers by 11:00 on the next business day, and Next Day 17H00 delivers by close of business on the next business day. Distribution and regional deliveries may take longer.

Does RAM Hand-to-Hand Couriers offer international delivery?
Yes. RAM offers international document and parcel services. International delivery time depends on destination country, customs, service availability, parcel type, and clearance requirements. Contact RAM or use the Send a Parcel option on the RAM website for a quote and availability.

What is the maximum parcel size or weight for RAM shipments?
RAM’s FAQ states that the maximum weight is generally 30 kg per parcel and the maximum parcel size is 120 cm x 60 cm x 60 cm. If a shipment is heavier or larger, contact the nearest RAM hub to confirm whether RAM can handle it.

What should I do if I missed a RAM delivery?
Use the official tracking page to check the latest status, then contact RAM Customer Care on 0861 726 726 or use the contact form. Have your waybill number, delivery address, recipient name, and phone number ready.

Can I change the delivery address for a RAM parcel?
Address changes may depend on the sender’s rules, the type of shipment, and the parcel status. Some retailers or account holders may need to authorise the change before RAM can redirect the parcel. Contact the sender and RAM Customer Care as early as possible.

Does RAM Hand-to-Hand Couriers send delivery SMS or email updates?
RAM tracking events may include outgoing SMS or email notifications when a consignment is received, dispatched, or sent out for delivery. Availability depends on the service, sender setup, and contact details provided on the waybill.

What information should I provide when contacting RAM?
Provide your RAM waybill number, full name, delivery address, phone number, sender or retailer name, and a short description of the issue. If the shipment is urgent, mention the latest tracking status and the date of the last scan.

Summary
RAM Hand-to-Hand Couriers is a South African courier company offering local, regional, special, distribution, international, and warehousing services. Use the official RAM tracking page with your waybill number for parcel updates, and contact RAM by phone, WhatsApp, or the online contact form if you need help with delivery, pickup, or missed-delivery issues.