AP Cargo Tracking, Delivery & Contact Info

AP Cargo is a Philippine shipping and logistics provider offering air freight, land transport, sea freight, courier, and door-to-door services. Its history began with a small trading firm established in 1972, which later pioneered domestic air shipping as MBS Trading. After expanding through several logistics businesses, the organization transitioned into the AP Cargo Logistics Network in 2000 and developed an extensive network serving destinations throughout the Philippines.

How to Track AP Cargo Package (Where is my AP Cargo package?)

Track AP Cargo Package & Parcel Here

You can track an AP Cargo shipment online by entering the waybill number printed on your receipt, shipping label, booking confirmation, or cargo documents into the official Cargo Tracker.

1. Open the official AP Cargo tracking page in your browser.
2. Locate the Cargo Tracker section near the top of the AP Cargo homepage.
3. Find your AP Cargo waybill number on the shipping receipt, cargo label, booking confirmation, or document supplied by the sender.
4. Enter the complete waybill number in the field labeled Enter Way Bill Number.
5. Check the number carefully for missing digits, unnecessary spaces, or typing errors.
6. Click or tap Find Cargo to search for the shipment.
7. Review the available shipper, consignee, shipment, transit, arrival, or delivery information.
8. If no result appears, wait for the shipment to be entered into AP Cargo’s system and try again later.
9. For a shipment that has not updated for an unusually long time, contact AP Cargo and provide the waybill number, sender’s name, recipient’s name, origin branch, destination branch, and shipping date.
10. Customers using the AP Cargo mobile application may also open the tracking feature in the app and enter their shipment information there.

Tracking information may not appear immediately after a package is accepted. Newly booked cargo must first be encoded and scanned into the logistics system. Tracking updates can also be delayed while freight is traveling between islands, ports, airports, warehouses, or regional branches.

AP Cargo Delivery Times & Schedule

AP Cargo delivery time depends on the service selected, origin, destination, cargo size, transportation method, and local operating conditions. Air freight and AP Express shipments normally receive higher priority than cargo transported by land or RORO sea service. Deliveries between major cities are generally faster, while shipments to remote islands or provincial municipalities may require additional transfers. Weather, flight availability, port congestion, vessel schedules, road conditions, holidays, and incomplete recipient information can cause delays. AP Cargo does not publish one guaranteed delivery period covering every route, so customers should request an estimated lead time from the accepting branch when booking.

AP Cargo Weekday Hours: Many AP Cargo branches generally operate Monday through Friday during standard business hours, commonly around 8:00 AM to 5:00 PM. However, opening, closing, cutoff, pickup, and cargo-release times vary by branch. Contact the specific branch before visiting.

AP Cargo Weekend Hours: Some AP Cargo branches operate on Saturday, while others have reduced hours or remain closed. Sunday service is limited and many branches are closed. Weekend delivery, cargo acceptance, and pickup availability depend on the branch, route, transportation schedule, and local operations.

Air, land, and sea shipments may continue moving through AP Cargo’s logistics network outside normal counter hours. This does not necessarily mean that a local branch will be open for customer drop-off or collection.

Customers shipping time-sensitive items should ask the branch about:

1. The estimated transit time for the specific origin and destination.
2. Whether the shipment will travel by air, land, sea, or a combination of transportation methods.
3. The branch’s daily cargo acceptance cutoff.
4. Whether door-to-door delivery is available for the destination.
5. Whether the recipient must collect the shipment from a branch, port, or airport.
6. Weekend and holiday operating schedules.
7. Additional delivery time for remote or island destinations.
8. Documentation required before cargo can be released.

AP Cargo Contact & Customer Service Info

Customers can contact AP Cargo regarding tracking problems, delayed cargo, booking assistance, rates, branch availability, claims, damaged shipments, international inquiries, and general shipping questions.

• Phone number: (+632) 8882-2746 or 888-CARGO (888-22746)
• Customer service mobile numbers: 0917-111-1985, 0917-835-1415, 0919-080-4864, and 0919-078-3727
• Email: [customerservice@apcargo.com.ph](mailto:customerservice@apcargo.com.ph) or use the AP Cargo contact form
• International inquiries: [apinternational@apcargo.com.ph](mailto:apinternational@apcargo.com.ph), (+632) 8801-3329, or 0917-809-7191
• Accounting Department: (+632) 8801-3328
• Fax: (+632) 8853-6047
• Mailing Address: AP Cargo Manila Corporate Office, 124D Durian Park, Domestic Road, Pasay City 1301, Philippines
• Social Medias: Facebook, Instagram, LinkedIn, and YouTube

When contacting customer service, include the complete waybill number, sender and recipient names, telephone numbers, origin and destination branches, booking date, package description, and a clear explanation of the issue. Photos of the receipt, packaging, cargo condition, or delivery documents may be helpful when reporting loss or damage.

AP Cargo FAQ

Is there an AP Cargo location or branch near me?
AP Cargo maintains branches across Metro Manila, Luzon, Visayas, and Mindanao. Visit the official AP Cargo Branch Finder and review the list of branches, addresses, and local telephone numbers. Because branch listings and operating details may change, call the selected branch before traveling.

Can AP Cargo ship or deliver to a PO Box?
AP Cargo does not clearly publish a universal PO Box delivery policy. Its door-to-door service is intended for offices, residences, warehouses, container yards, and commercial spaces, so customers should normally provide a complete physical street address and working recipient telephone number. Contact AP Cargo before booking if the recipient only has a PO Box.

Can I pick up an AP Cargo package?
Yes. AP Cargo offers branch-to-branch service that allows recipients to claim packages from an AP Cargo branch. Airport-to-airport service may also allow cargo to be claimed at a local airline facility with an AP Cargo representative. Bring the waybill information, valid government-issued identification, and any authorization documents required by the branch.

What time does AP Cargo open? (AP Cargo Opening Hours)
Many branches commonly open around 8:00 AM and close around 5:00 PM on operating days, but AP Cargo does not use one universal schedule for every location. Mall, airport, warehouse, provincial, and corporate branches may follow different hours. Call the branch listed in the official Branch Finder for its current schedule.

Does AP Cargo deliver or pick up on Sunday or Saturday?
Saturday service is available at some branches and may include cargo acceptance, pickup, release, or delivery. Sunday operations are more limited, and many branches are closed. Availability depends on the location, service type, transportation schedule, and destination. Confirm weekend service directly with the responsible branch.

What is an AP Cargo waybill number?
The waybill number is the shipment’s unique reference number. It connects the cargo to its booking, sender, recipient, origin, destination, service, and tracking records. It is normally printed on the AP Cargo receipt, shipping label, air waybill, booking confirmation, or cargo document.

Why is my AP Cargo tracking number not working?
The shipment may not have been encoded or scanned yet, the waybill may have been entered incorrectly, or the tracking system may be temporarily unavailable. Check every digit and try again later. Contact AP Cargo if tracking remains unavailable after the cargo has been accepted.

Why has my AP Cargo tracking information stopped updating?
Cargo may be traveling between facilities without receiving a public tracking scan. Updates may also pause during air, land, sea, port, warehouse, or inter-island transportation. Weather, flight changes, vessel schedules, congestion, holidays, and remote-area transfers may extend the interval between scans.

Does AP Cargo offer door-to-door delivery?
Yes. AP Cargo provides pickup and delivery to or from residential addresses, offices, warehouses, container yards, and commercial spaces. Door-to-door availability and charges depend on the origin, destination, cargo type, accessibility, and local branch coverage.

Can I send a package from one AP Cargo branch to another?
Yes. AP Cargo’s branch-to-branch service allows the sender to drop cargo at an AP Cargo branch and the recipient to claim it from a destination branch. Ask for the destination branch address, telephone number, expected arrival time, storage rules, and identification requirements when booking.

Does AP Cargo provide home pickup?
Pickup may be available through AP Cargo’s door-to-door service. Customers should contact the nearest branch, call customer service, or use AP Cargo’s available booking channels to confirm coverage, pickup fees, cargo restrictions, scheduling, and minimum shipment requirements.

Can someone else claim my AP Cargo package?
A representative may be permitted to claim cargo if the destination branch’s authorization requirements are satisfied. The representative may need a signed authorization letter, a copy of the recipient’s identification, their own valid government-issued identification, and the waybill or shipment details. Confirm the exact requirements before visiting.

What identification is needed to pick up AP Cargo?
The named recipient should bring a valid government-issued photo ID and the shipment or waybill number. Business shipments may require a company ID, authorization letter, or supporting documents. Requirements can vary depending on cargo value, payment status, account type, and branch policy.

How long will AP Cargo hold a package at a branch?
Holding periods and storage charges can vary by branch and cargo type. Recipients should collect branch-to-branch shipments promptly after receiving an arrival notice. Contact the destination branch to ask about free storage time, warehouse fees, release requirements, and what happens to unclaimed cargo.

Does AP Cargo send delivery notifications?
Notification methods may depend on the booking and branch. A recipient may receive a call, text message, tracking update, or advice from the sender when cargo arrives or goes out for delivery. Keep the recipient’s telephone number accurate and available.

Does AP Cargo deliver nationwide?
AP Cargo operates an extensive domestic network covering major areas in Metro Manila, Luzon, Visayas, and Mindanao. Service to a specific municipality, island, or remote barangay may involve branch pickup, partner transportation, or additional delivery arrangements. Check destination coverage before booking.

Does AP Cargo ship internationally?
Yes. AP Cargo advertises international courier and air cargo services for documents, parcels, and other eligible shipments from the Philippines to international destinations. Contact the international department for destination coverage, rates, customs documentation, restricted-item rules, duties, and estimated delivery times.

What shipping services does AP Cargo offer?
Services include door-to-door, branch-to-branch, airport-to-airport, air freight, air pouch, air box, courier, AP Express, RORO, less-than-container-load shipping, hauling, land logistics distribution, excess baggage, crating, shrink wrapping, packaging, warehousing, third-party logistics, and international courier or air cargo services.

What is AP Express?
AP Express is described by AP Cargo as its highest-priority service for cargo requiring faster handling. Availability, pricing, eligible routes, cargo limitations, and delivery estimates should be confirmed with the accepting branch.

Can AP Cargo transport large or heavy cargo?
Yes. AP Cargo handles more than ordinary parcels and documents. Depending on the route and cargo, it may provide air freight, RORO, less-than-container-load shipping, hauling, crating, warehousing, and other logistics solutions. Large or irregular cargo should be measured and inspected for an accurate quotation.

Can AP Cargo ship fragile items?
Acceptance depends on the item and packaging. Fragile cargo should be protected with suitable internal cushioning, a strong outer container, sealing, and clear handling information. AP Cargo also provides crating, shrink-wrapping, packaging, and handling services. Ask about liability limitations and declared-value options before shipping.

Does AP Cargo accept prohibited or dangerous goods?
Dangerous, illegal, flammable, explosive, corrosive, toxic, perishable, restricted, or improperly documented goods may be prohibited or require special approval. Customers must accurately declare package contents and ask AP Cargo whether the item can travel by the selected air, land, or sea service.

How are AP Cargo shipping rates calculated?
Rates can depend on actual weight, volumetric weight, dimensions, origin, destination, transportation mode, service priority, pickup or delivery requirements, declared cargo type, packaging, crating, handling, and other surcharges. Request a quotation from AP Cargo using accurate package measurements and weight.

Does AP Cargo use volumetric weight?
Large but lightweight cargo may be priced according to the space it occupies rather than only its scale weight. Ask the branch to calculate the chargeable weight and explain whether actual or volumetric weight will be used for the selected transportation service.

Can I change the delivery address after shipping?
Address changes are not guaranteed once cargo has entered transit. Contact AP Cargo immediately with the waybill number and requested address. Rerouting may require sender authorization, identity verification, additional charges, and extra delivery time. Some shipments may need to be collected from the original destination branch.

Can I cancel an AP Cargo shipment?
Cancellation may be possible before cargo is dispatched, loaded, or transferred. Contact the accepting branch immediately. Refund eligibility and cancellation fees depend on the shipment’s status, service, handling already completed, and AP Cargo’s applicable terms.

What should I do if my AP Cargo package is delayed?
Check the online Cargo Tracker and contact the destination or accepting branch. Provide the complete waybill number and shipping details. Ask whether the cargo is awaiting a flight, vessel, land transfer, delivery schedule, payment, recipient response, documentation, or branch collection.

What should I do if my AP Cargo package arrives damaged?
Inspect the cargo before signing an unconditional receipt whenever possible. Photograph the outer packaging, labels, seals, internal protection, and damaged contents. Notify branch personnel immediately and retain all packaging, receipts, waybills, invoices, and supporting documents for a possible claim investigation.

What should I do if my AP Cargo shipment is missing?
Contact AP Cargo customer service and the origin and destination branches. Supply the waybill, booking date, cargo description, declared value, packaging details, sender and recipient information, and any tracking screenshots. Do not discard shipping documents while AP Cargo investigates the shipment.

How do I file an AP Cargo complaint or claim?
Contact [customerservice@apcargo.com.ph](mailto:customerservice@apcargo.com.ph), call (+632) 8882-2746, or submit the official contact form. Include the waybill, receipt, photographs, proof of value, identification, and a detailed timeline. Claims may be subject to reporting deadlines and liability limits.

What information should I include when contacting AP Cargo?
Include the complete waybill number, sender and recipient names, contact numbers, origin, destination, booking date, service type, package description, and exact problem. For damage, shortage, or loss reports, attach photographs, receipts, invoices, proof of value, and copies of relevant shipping documents.

Is AP Cargo the same as A.P. Moller–Maersk?
No. AP Cargo is a Philippine logistics and shipping company providing domestic and international freight services. It is not the same company as A.P. Moller–Maersk, the international container shipping and logistics group headquartered in Denmark.

Summary
AP Cargo provides air, land, sea, courier, branch-to-branch, airport-to-airport, and door-to-door shipping services throughout the Philippines. Customers can track cargo through the official website using the waybill number. Because delivery estimates, weekend service, and opening hours vary, contact the responsible AP Cargo branch for route-specific information.