Hub Group Tracking, Delivery & Contact Info

Hub Group is a North American transportation and supply-chain management company founded in 1971 by Phillip and Joyce Yeager in Hinsdale, Illinois. Originally focused on intermodal shipping, the company expanded into truck brokerage, dedicated trucking, consolidation, fulfillment, final-mile delivery, international freight, and managed transportation. Hub Group now operates an extensive logistics network supported by company-owned equipment, transportation partners, warehouses, terminals, and shipment-visibility technology.

How to Track Hub Group Package (Where is my Hub Group package?)

Track Hub Group Package & Parcel Here

Track a Hub Group home or business delivery by entering the shipment reference and, when requested, the destination ZIP code on the company’s official tracking page.

1. Open the official Hub Group tracking and contact page in your browser.

2. Scroll to either Track Your Home Delivery or Track Your Business Delivery, depending on the shipment type.

3. For a residential or home delivery, enter the Hub Group tracking number or delivery reference supplied by the retailer, seller, shipper, or Hub Group.

4. Enter the destination ZIP code when the home-delivery tracker requests it. This helps verify the delivery address and protects shipment information.

5. For a commercial delivery, enter the tracking number, shipment number, order number, reference number, or other business-delivery identifier shown on your shipping documents.

6. Check the number carefully before submitting it. Remove unnecessary spaces and confirm that every letter, number, dash, and other character matches the original confirmation.

7. Click the applicable Track button to load the most recent shipment details.

8. Review the tracking results for order receipt, shipment processing, terminal arrival, appointment scheduling, in-transit movement, out-for-delivery status, completed delivery, and proof-of-delivery information when available.

9. If the shipment requires an appointment, follow the scheduling instructions shown in the tracking results or wait for Hub Group to contact the consignee.

10. Business customers with account access can visit the official Hub Group login page and select the appropriate portal, such as Hub Connect, Final Mile Portal, Retail Consolidation Portal, or LTL Brokerage Customer Portal.

11. In Hub Connect, registered customers may be able to locate in-transit freight, view estimated arrival information, filter shipments, share tracking details, receive notifications, and download available paperwork.

12. When the tracking number does not work, confirm whether the shipment is moving under Hub Group Final Mile, intermodal, truck brokerage, dedicated transportation, consolidation, international freight, or a partner carrier.

13. If another carrier is completing part of the route, ask the seller or shipper for the partner carrier’s name and tracking number. The final stage may need to be tracked on that carrier’s official website.

14. Contact Hub Group customer care when tracking has not updated, the delivery appointment is unclear, the shipment is late, or the tracking page displays an exception.

Hub Group is primarily a transportation, freight, logistics, and final-mile delivery company rather than a conventional small-parcel postal courier. Depending on the service, tracking may use a retailer order number, Hub Group delivery number, business shipment reference, freight number, purchase order, bill of lading, or customer account.

Hub Group Delivery Times & Schedule

Hub Group delivery times vary according to the transportation service, shipment origin, destination, equipment requirements, route, retailer agreement, delivery appointment, freight classification, and terminal schedule. Home deliveries of furniture, appliances, fitness equipment, electronics, and other large products are commonly scheduled after the shipment reaches the destination terminal. Commercial freight, intermodal, truckload, LTL, dedicated, consolidation, and international shipments follow separate contracted transit schedules. The tracking page or appointment confirmation is the best source for the current estimated delivery date. Weather, rail delays, traffic, terminal congestion, customs clearance, equipment availability, holidays, and missed appointments can extend transit time.

Hub Group Weekday Hours: Hub Group Final Mile customer care is available Monday through Friday from 7:30 AM to 9:30 PM Eastern Time. Headquarters, offices, warehouses, terminals, and business departments may follow different local operating hours. Freight transportation and dispatch services may operate outside standard office hours.

Hub Group Weekend Hours: Hub Group Final Mile customer care is available Saturday and Sunday from 9:30 AM to 6:30 PM Eastern Time. Weekend delivery, pickup, terminal processing, and freight movement depend on the location, customer agreement, retailer program, appointment availability, and transportation service.

Delivery estimates often vary by service:

Final-mile home delivery: Delivery is usually arranged after the product reaches a local terminal. The consignee may receive a telephone call, text message, email, or online scheduling option to select or confirm a delivery date.

Business delivery: Commercial delivery timing depends on the receiving facility’s hours, dock availability, appointment requirements, shipment size, and contracted service level.

Intermodal transportation: Transit depends on rail schedules, drayage capacity, origin and destination ramps, container availability, interchange processing, and the distance between terminals.

Truckload transportation: Delivery may take one or more business days depending on mileage, driver hours-of-service limits, equipment type, traffic, weather, and appointment requirements.

Less-than-truckload transportation: LTL shipments may require additional time because freight is transferred through one or more terminals before reaching the destination.

Dedicated transportation: Timing follows the customer’s customized route plan, store schedule, distribution network, or recurring delivery program.

Consolidation and fulfillment: Processing time depends on inventory availability, order cutoff times, warehouse workload, picking, packing, consolidation schedules, and retailer routing requirements.

International freight: Air and ocean shipments may require additional time for export documentation, customs clearance, port or airport handling, sailing or flight schedules, inspections, and final inland transportation.

Large-item home delivery: Furniture, appliances, exercise equipment, and similar products may require a two-person team, special equipment, assembly, room-of-choice placement, installation, or removal of an old item. These services can affect appointment availability and delivery duration.

Hub Group Contact & Customer Service Info

Hub Group provides separate assistance for home deliveries, business shipments, carriers, drivers, corporate matters, claims, quotes, and account-specific questions through its telephone lines, online form, and customer portals.

• Final Mile Customer Care Phone: 1-703-964-9500
• Headquarters Phone: 630-271-3600 or 800-377-5833
• Email: Use the official Hub Group contact form for tracking, account, carrier, quote, career, accounts-payable, investor-relations, and general inquiries.
• Mailing Address: Hub Group Headquarters, 2001 Hub Group Way, Oak Brook, Illinois 60523, United States
• Locations: Hub Group Locations
• Social Medias: Facebook and LinkedIn

When contacting Hub Group about a shipment, include the tracking number, retailer order number, purchase order, bill of lading, customer reference, delivery ZIP code, shipper name, consignee name, delivery address, telephone number, expected delivery date, and a clear explanation of the issue. Screenshots, photographs, invoices, packing lists, and delivery documents can help customer care investigate more efficiently.

Hub Group FAQ

Is there a Hub Group location or branch near me?
Yes. Hub Group maintains offices, terminals, warehouses, headquarters facilities, and consolidation and fulfillment locations across its operating network. Use the official Hub Group location finder to search by ZIP code, city, state, or facility type. Contact the location before visiting because not every facility provides public counter service or customer pickup.

Can Hub Group ship or deliver to a PO Box?
Hub Group home deliveries and commercial freight shipments normally require a complete physical street address. Large products, palletized freight, appliances, furniture, and business shipments cannot usually be delivered to a PO Box because they require vehicle access and an authorized recipient. A PO Box may only be usable when a separate postal or parcel carrier completes the final delivery.

Can I pick up a Hub Group package?
Pickup may be possible at certain terminals or delivery facilities, but it must be authorized and arranged in advance. Do not travel to a Hub Group terminal without confirmation. Contact customer care with the tracking number and ask whether customer pickup is permitted, whether the shipment has been released, and which identification or authorization documents are required.

What time does Hub Group open? (Hub Group Opening Hours)
Opening hours vary by office, terminal, warehouse, and department. Hub Group Final Mile customer care operates Monday through Friday from 7:30 AM to 9:30 PM Eastern Time and Saturday and Sunday from 9:30 AM to 6:30 PM Eastern Time. Local facilities may use different hours, appointment requirements, or restricted access.

Does Hub Group deliver or pickup on Sunday or Saturday?
Weekend delivery or pickup may be available in certain markets and retailer programs. Availability depends on the local terminal, customer contract, shipment type, appointment schedule, staffing, and destination. Weekend customer-care hours do not guarantee that every location performs Saturday or Sunday deliveries. Check the tracking page or contact customer care for confirmation.

Why is my Hub Group tracking number not working?
The shipment may not yet have been entered into Hub Group’s system, the retailer may have supplied an order number instead of a tracking number, or the shipment may require the destination ZIP code. The number could also belong to another carrier. Recheck the confirmation and contact the seller when you are uncertain which reference to enter.

Do I need my ZIP code to track a Hub Group delivery?
Home-delivery tracking may require both the tracking number and the destination ZIP code. Enter the ZIP code used on the original order. If the address was changed, try the original delivery ZIP code or contact Hub Group for assistance.

What does “shipment information received” mean?
This usually means Hub Group has received electronic order or shipment details from the retailer or shipper. The product may still be at the seller’s warehouse or waiting to be physically tendered to Hub Group. Additional tracking should appear after pickup, receipt, or terminal processing.

What does “in transit” mean on Hub Group tracking?
“In transit” means the shipment is moving through Hub Group’s transportation network or between facilities. It may be traveling by truck, rail, or another contracted mode. The status can remain unchanged while the shipment moves between scanning locations.

What does “received at destination terminal” mean?
This means the shipment has arrived at or been processed by the facility responsible for the destination area. It may still require unloading, inspection, route planning, appointment scheduling, or transfer to a delivery team before it can be delivered.

What does “appointment pending” mean?
The destination terminal is preparing to schedule the delivery, or it has not yet confirmed an appointment with the recipient. Check that the telephone number and email address supplied to the retailer are correct. Contact Hub Group when the status does not change or when the delivery is urgent.

What does “out for delivery” mean?
The shipment has been assigned to a delivery route and is expected to arrive that day, subject to traffic, weather, route delays, access problems, or earlier appointments taking longer than expected. Keep your telephone available in case the driver or delivery team needs directions or access information.

Does Hub Group provide an exact delivery time?
Hub Group may provide an appointment window rather than an exact arrival time. The delivery team’s route, traffic, weather, service duration at earlier stops, and equipment requirements can affect arrival. Some customers may receive updates or a call before delivery, but availability varies by retailer and service.

Does someone need to be home for a Hub Group delivery?
Many home deliveries require an adult or authorized recipient to be present. A signature may be required, especially for appliances, furniture, electronics, high-value goods, room-of-choice service, assembly, installation, or removal. Review the retailer’s delivery terms and appointment confirmation before the scheduled date.

Can Hub Group leave my delivery outside?
Unattended delivery depends on the retailer’s instructions, product type, liability requirements, weather, property access, and service level. Large, expensive, or installation-related products generally should not be left without an authorized recipient. Ask Hub Group or the retailer before the appointment.

Does Hub Group offer white-glove delivery?
Hub Group’s final-mile services may include threshold delivery, room-of-choice placement, white-glove handling, assembly, installation, packaging removal, reverse logistics, or old-product removal. The services included depend on what the retailer purchased. Confirm the service level with the seller before delivery.

Will Hub Group assemble or install my item?
Assembly or installation is only included when it forms part of the retailer’s delivery agreement. Drivers may not be authorized to perform plumbing, electrical, gas, wall-mounting, or specialized installation unless specifically arranged. Review the order confirmation and prepare the installation area in advance.

Can I change my Hub Group delivery appointment?
A delivery appointment may be changed if sufficient notice is provided and another time slot is available. Use the scheduling link, tracking page, or customer-care number shown in the delivery notification. Rescheduling close to the appointment may result in delays or additional fees depending on the retailer’s policy.

Can I change the delivery address?
Address changes generally require authorization from the retailer, shipper, or Hub Group account customer. Hub Group may not be able to redirect a shipment based solely on a recipient request. Contact the seller immediately because a new address may affect the terminal, route, price, taxes, or delivery date.

Can I add delivery instructions?
Contact customer care before the delivery date to request gate codes, parking details, loading-dock instructions, property-access information, or other notes. Instructions are not guaranteed unless they are accepted and recorded. Drivers may refuse access that is unsafe, restricted, or unsuitable for the delivery equipment.

How should I prepare for a large-item delivery?
Measure doors, hallways, stairways, elevators, and the final placement area. Clear furniture, rugs, decorations, pets, snow, and other obstructions. Reserve an elevator or loading dock when necessary. Confirm that an adult will be present and that required utility connections, permits, or building approvals are ready.

Can the delivery team refuse to bring an item inside?
Yes. Delivery teams may stop or modify service when stairs, entrances, floors, weather, parking, building rules, pets, construction, or other conditions create a safety risk. They may also refuse work that is not included in the purchased service level. Contact the retailer if the item cannot be delivered as planned.

What should I do if my Hub Group delivery is late?
Check the tracking page for an exception or updated appointment. Keep your telephone available because the driver or terminal may attempt to contact you. If the delivery window has passed, call Final Mile customer care at 1-703-964-9500 with the tracking number and ZIP code.

Why has my Hub Group shipment stopped updating?
Tracking may pause while freight is moving between terminals, traveling by rail, waiting for unloading, undergoing appointment planning, or being handled by a partner. Weekends, weather, rail congestion, equipment shortages, and holidays can also delay scans. Contact Hub Group when the shipment is beyond the expected delivery period.

What should I do if Hub Group says the shipment was delivered but I cannot find it?
Check the delivery location, receiving dock, garage, lobby, mailroom, front desk, property manager, neighbors, and anyone else at the address. Review the proof of delivery when available. Contact Hub Group and the retailer immediately if the shipment remains missing.

Does Hub Group provide proof of delivery?
Proof of delivery may be available depending on the shipment and service. It can include the delivery date, time, recipient name, signature, photograph, electronic confirmation, delivery receipt, or other documentation. Business customers may be able to download documents through their portal.

What should I do if my delivery arrives damaged?
Inspect the packaging and product before signing whenever possible. Photograph the carton, pallet, wrapping, labels, serial number, damaged area, and delivery vehicle if relevant. Note visible damage on the delivery receipt and contact both the retailer and Hub Group promptly. Retain all packaging until the claim or replacement process is resolved.

Can I refuse a damaged Hub Group shipment?
Refusal may be appropriate for severe or obvious damage, but the correct action depends on the retailer’s policy and product. Contact the retailer before refusing when possible. If you accept the item, describe the damage clearly on the delivery receipt instead of signing without exceptions.

How do I file a claim with Hub Group?
Use the claim option on the official Hub Group contact page or contact the retailer or shipper responsible for the transportation contract. Include the tracking number, delivery receipt, invoice, photographs, damage description, product details, and repair or replacement information.

Who should file a freight claim?
The party that purchased the transportation service or owns the goods may be required to file the claim. For retail home deliveries, the customer should usually notify the retailer first because the retailer is often Hub Group’s account customer. Business shippers should review their transportation agreement and claim procedures.

Does Hub Group deliver small online-shopping parcels?
Hub Group provides parcel-management solutions, but its consumer-facing final-mile network is especially associated with large, bulky, high-value, and appointment-based products. An ordinary small parcel may be handled by a postal or parcel carrier selected through Hub Group’s logistics network rather than delivered directly by a Hub Group team.

Does Hub Group ship internationally?
Yes. Hub Group offers international freight and North American cross-border logistics services. Available services may include ocean freight, air freight, international drayage, customs-related coordination, and inland transportation. Availability depends on the route, cargo, customer agreement, and regulatory requirements.

Does Hub Group deliver to Canada or Mexico?
Hub Group provides transportation and cross-border supply-chain services involving the United States, Canada, and Mexico. Final-mile home-delivery availability is not necessarily the same in every market. Confirm the route and service with the seller or Hub Group representative.

What services does Hub Group provide?
Hub Group’s services include intermodal transportation, truck brokerage, regional and dedicated trucking, managed transportation, retail consolidation, fulfillment, warehousing, international freight, final-mile home and business delivery, reverse logistics, parcel management, and specialized supply-chain solutions.

Is Hub Group a courier?
Hub Group is better described as a transportation, logistics, and supply-chain management provider than a conventional courier. It moves freight through intermodal, truck, warehouse, fulfillment, final-mile, and partner-carrier networks. Some consumers encounter Hub Group when receiving large products purchased from retailers.

Is Hub Group the seller of my item?
Usually not. Hub Group commonly transports or delivers goods on behalf of a retailer, manufacturer, supplier, or business shipper. Questions about payment, cancellation, product defects, refunds, warranties, missing accessories, or replacements may need to be directed to the seller.

Can Hub Group cancel my order?
Hub Group generally cannot cancel the underlying retail purchase unless instructed by the seller or account customer. Contact the retailer immediately to request cancellation. If the shipment is already moving, the retailer may need to arrange a return or intercept.

Does Hub Group accept returns?
Hub Group may perform reverse-logistics and return-pickup services when arranged by the retailer or shipper. A consumer normally cannot create a return directly with Hub Group without authorization. Contact the seller for a return approval, pickup reference, and packaging instructions.

How do I track a business freight shipment?
Use the Track Your Business Delivery section on Hub Group’s contact page or sign in to the appropriate customer portal. Enter the shipment reference supplied on the bill of lading, order record, confirmation, or account paperwork. Contact the assigned Hub Group representative for account-specific assistance.

What is Hub Connect?
Hub Connect is Hub Group’s customer technology platform for shipment visibility and logistics management. Registered customers may use it to locate freight, review estimated arrival information, filter shipments, share tracking details, receive notifications, and access available documents.

How can carriers contact Hub Group?
Current or prospective carriers should use the official Hub Group contact form and select Carrier Questions. The form routes inquiries according to transportation mode, such as final mile, intermodal, LTL, logistics, temperature-controlled transportation, or truckload.

What information should I include when contacting Hub Group support?
Include the tracking number, order number, purchase order, bill of lading, retailer or shipper name, recipient name, delivery ZIP code, complete address, telephone number, scheduled date, shipment description, and a concise explanation of the issue. Attach photographs, screenshots, receipts, and delivery documents when relevant.

Summary
Hub Group provides intermodal, trucking, fulfillment, international freight, and final-mile delivery services across North America. Home and business shipments can be tracked through the company’s official website or customer portals. Delivery timing and weekend availability vary by service and location, while final-mile customer care is available seven days a week.