TIL Logistics Group Tracking, Delivery & Contact Info

TIL Logistics Group was a major New Zealand freight and supply-chain company whose origins trace to the Hooker Brothers transport business established in 1869. After expanding through acquisitions and operating nationwide freight, warehousing, tanker, lifting, and international logistics services, TIL Logistics Group changed its name to MOVe Logistics Group in 2021. The company now operates under the MOVe brand as an end-to-end logistics provider serving customers throughout New Zealand and beyond.

How to Track TIL Logistics Group Package (Where is my TIL Logistics Group package?)

Track TIL Logistics Group Package & Parcel Here

Former TIL Logistics Group freight can be tracked through MOVe Logistics Group’s Quick Track system using the consignment, customer-reference, purchase-order, or delivery-reference information associated with the shipment.

1. Open the official MOVe Logistics Quick Track page in your browser.

2. Select the available tracking type that corresponds with the number or reference supplied on your freight paperwork, dispatch notification, invoice, or order confirmation.

3. Enter the tracking number, consignment number, customer reference, purchase-order number, or other requested shipment identifier exactly as provided.

4. Check the reference carefully before submitting it. Remove unnecessary spaces and confirm that every letter, number, slash, and hyphen matches the original shipping document.

5. Click the relevant tracking or search button to retrieve the shipment record.

6. Review the available freight milestones, which may include consignment creation, freight collection, branch receipt, linehaul movement, destination-branch processing, out-for-delivery status, delivery completion, and proof-of-delivery information.

7. Remember that shipments originally booked under TIL Logistics Group may now appear under the MOVe, MOVe Freight, MOVe International, MOVe Warehousing, MOVe Tankers, or another MOVe Logistics business name.

8. If the Quick Track system does not recognize the number, confirm whether the sender gave you an account reference, order number, consignment note, container number, bill of lading, or a tracking number belonging to a partner carrier.

9. For freight handed to an international shipping line, airline, courier, customs broker, or destination delivery company, request the partner carrier’s name and new tracking reference from the sender.

10. Registered commercial customers may have access to additional online services or account-based shipment information. Visit the MOVe Logistics login page and use the credentials supplied by your account representative.

11. When tracking remains unavailable, contact MOVe Logistics on 0800 845 5494 and provide the consignment number, sender’s name, recipient’s name, collection location, delivery address, dispatch date, and cargo description.

TIL Logistics Group was primarily a freight and supply-chain operator rather than a conventional small-parcel courier. Some shipments may therefore be tracked by consignment, booking, purchase-order, customer-reference, container, or freight-account information instead of a standard consumer parcel number.

TIL Logistics Group Delivery Times & Schedule

TIL Logistics Group delivery services now operate under MOVe Logistics Group. Delivery time depends on the origin, destination, freight size, service selected, branch network, pickup schedule, ferry or linehaul connections, rural access, and whether special handling is required. Same-island metropolitan freight may arrive within a few business days, while inter-island, rural, oversized, international, warehousing, and specialist-transport movements may take longer. Delivery estimates are not guaranteed unless a specific service commitment forms part of the customer’s freight agreement. Public holidays, severe weather, road closures, ferry disruptions, limited receiving hours, incorrect documentation, and missed delivery appointments may extend transit times.

TIL Logistics Group Weekday Hours: Most customer-service offices, freight branches, warehouses, and administrative teams operate Monday through Friday, but exact opening and closing times differ by location. Some freight and warehousing sites begin early in the morning, operate late at night, or use extended shifts. Check the relevant location through the official MOVe Logistics contact and branch directory before visiting.

TIL Logistics Group Weekend Hours: Saturday and Sunday availability varies by branch, warehouse, customer contract, transport schedule, and service type. Some linehaul, tanker, port, warehouse, and specialist operations continue during weekends, while public counters and administrative teams may be closed. Weekend pickups or deliveries should be confirmed directly with the relevant branch.

Delivery estimates commonly depend on the type of service:

Local and metropolitan freight: Freight moving within the same urban area may be collected and delivered within one or several business days, depending on booking time, vehicle capacity, and the receiving schedule.

North Island freight: Delivery between major North Island centres commonly requires several business days, with additional time possible for rural destinations, difficult-access sites, and freight requiring special equipment.

South Island freight: Transit between South Island branches varies according to the route, freight volume, delivery frequency, and whether the destination is urban or rural.

Inter-island freight: Shipments travelling between the North Island and South Island require linehaul and Cook Strait transport. Ferry availability, weather, road conditions, and terminal congestion can affect the delivery date.

Rural delivery: Rural freight may be delivered on selected service days rather than every weekday. Additional handling or transfer to a regional delivery contractor may also be required.

International freight: International delivery depends on the air, sea, or multimodal service selected. Customs clearance, port processing, sailing or flight schedules, documentation, and delivery by overseas partners can add significant time.

Warehousing and distribution: Dispatch timing is based on the customer’s fulfillment agreement, inventory status, order cutoff time, picking schedule, transport booking, and receiving requirements.

Specialist lifting and transport: Oversized, heavy, unusual, or project cargo normally requires route planning, permits, lifting equipment, site preparation, and an agreed delivery appointment.

Tanker and bulk-liquid transport: Delivery schedules are arranged according to customer contracts, loading-terminal availability, safety requirements, site access, product type, and vehicle scheduling.

TIL Logistics Group Contact & Customer Service Info

TIL Logistics Group inquiries are now handled by MOVe Logistics Group. Customers can contact the national support team or locate the appropriate freight branch, warehouse, tanker operation, or specialist-transport office online.

• Phone number: 0800 845 5494
• Email: Use the official MOVe Logistics general-enquiries form or select a branch through the contact directory for its local email address.
• Mailing Address: MOVe Logistics Group, 24–30 Paraite Road, Bell Block, New Plymouth 4312, New Zealand
• Contact Page: MOVe Logistics Contact and Branch Directory
• Social Medias: Facebook and LinkedIn

When contacting customer service, include the consignment or tracking number, sender and recipient names, customer-account number, collection address, delivery address, dispatch date, freight description, number of items, and a clear explanation of the issue. Include photographs, invoices, delivery documents, or screenshots when relevant.

TIL Logistics Group FAQ

Is there a TIL Logistics Group location or branch near me?
TIL Logistics Group locations now operate under the MOVe Logistics brand. Visit the official MOVe Logistics contact and branch directory to find freight branches, warehouses, regional offices, and specialist operations. Select the relevant city or service to view its address, local contact details, and operating hours.

Can TIL Logistics Group ship or deliver to a PO Box?
Standard freight generally requires a complete physical street address where a truck can safely stop and an authorized person or business can receive the goods. PO Boxes normally cannot accept palletized, oversized, commercial, or signature-required freight. A PO Box may be usable only when a postal carrier performs the final delivery and has agreed to accept the item.

Can I pick up a TIL Logistics Group package?
Depot or branch collection may be possible when approved in advance. Contact the destination branch before travelling and confirm that the freight has arrived, is released for collection, and is physically accessible. Bring identification, the consignment number, and any authorization requested. Large freight may require a suitable vehicle, restraints, loading equipment, and protective equipment.

What time does TIL Logistics Group open? (TIL Logistics Group Opening Hours)
Opening hours differ between MOVe Logistics freight branches, warehouses, offices, and specialist operations. Some sites operate standard weekday business hours, while busy freight facilities may start early, finish late, or operate extended shifts. Use the official branch directory to check the hours for the specific location you plan to contact or visit.

Does TIL Logistics Group deliver or pickup on Sunday or Saturday?
Weekend service depends on the branch, customer agreement, freight type, route, and transport schedule. Some freight, tanker, warehouse, and specialist operations continue on weekends, but ordinary customer-service offices and standard business deliveries may not. Arrange weekend collection or delivery in advance and obtain confirmation from the relevant MOVe Logistics branch.

Is TIL Logistics Group still operating?
The business continues to operate, but it no longer uses TIL Logistics Group as its primary corporate brand. TIL Logistics Group Limited announced its change to MOVe Logistics Group Limited in 2021. Customers with older TIL documents, accounts, labels, or consignment references should use current MOVe Logistics tracking and contact resources.

Is TIL Logistics Group the same as MOVe Logistics?
MOVe Logistics Group is the renamed successor to TIL Logistics Group. The name changed in 2021 as part of a broader brand transformation. Older freight documents may still refer to TIL Logistics, TIL Freight, Hooker Pacific, Pacific Fuel Haul, or another historical business that became part of the group.

Why is my TIL Logistics Group tracking number not working?
The shipment may not yet have received its first physical scan, the reference may have been entered incorrectly, or the number may belong to a customer-only system or partner carrier. Confirm whether you have a consignment number, customer reference, purchase-order number, booking number, bill of lading, or final-carrier tracking number. Contact the sender when the correct reference is unclear.

What information can appear in TIL Logistics Group tracking?
Available details may include consignment creation, pickup, branch arrival, linehaul departure, destination processing, out-for-delivery status, delivery date, recipient information, and proof of delivery. The amount of information shown depends on the service, customer account, scanning activity, and whether another carrier handles part of the journey.

What does “consignment created” mean?
This generally means that the sender or logistics provider has entered the freight details and produced a consignment record. It does not necessarily mean that MOVe Logistics has physically collected or scanned the freight. Additional updates should appear after pickup or acceptance at a branch.

What does “picked up” or “collected” mean?
The freight has been collected from the sender or accepted into the transport network. It may next travel to a local branch, cross-dock facility, warehouse, or linehaul connection before moving toward the destination.

What does “in transit” mean?
“In transit” means the freight is moving through the MOVe Logistics network or waiting for its next scheduled transfer. It may be on a local vehicle, linehaul truck, ferry, vessel, or partner carrier, or temporarily located at a branch or distribution facility.

What does “at destination branch” mean?
The freight has reached the branch responsible for the destination area. It may still require sorting, route allocation, delivery scheduling, customer notification, payment clearance, or transfer to a rural delivery contractor before final delivery.

What does “out for delivery” mean?
The freight has generally been assigned to a delivery vehicle for an attempted delivery that day. Delivery may still be affected by traffic, weather, vehicle capacity, site access, receiving hours, or the recipient’s availability.

What does “delivered” mean?
The shipment has been recorded as delivered at the stated address or agreed delivery point. Depending on the service, the record may include a recipient name, signature, timestamp, photograph, GPS information, or electronic proof of delivery.

Why has my TIL Logistics Group shipment stopped updating?
Tracking can pause while freight travels between scanning points, waits for a scheduled linehaul departure, crosses between islands, undergoes customs processing, or is handled by a partner. Delays may also result from weather, road closures, ferry disruptions, limited rural schedules, incorrect paperwork, or delivery appointments. Contact MOVe Logistics when the expected delivery date has passed without an update.

How long should I wait before contacting TIL Logistics Group?
Contact MOVe Logistics when the estimated delivery date has passed, tracking has not changed for an unusually long period, the shipment is marked delivered but cannot be found, or an urgent delivery problem exists. Business customers should also consult their account representative or agreed service schedule.

Does TIL Logistics Group provide proof of delivery?
Proof of delivery may be available after the freight is completed. Depending on the service, it can include a delivery date, time, recipient name, signature, photograph, electronic confirmation, or stamped delivery document. Search through Quick Track first, then contact customer service if the proof is not displayed.

Can I change the delivery address after dispatch?
An address change may be possible before final delivery, but it usually requires authorization from the sender or account holder. The freight may need to be redirected through another branch or delivery route, causing additional charges and delays. Contact MOVe Logistics immediately and provide both the original and requested addresses.

Can I reschedule a TIL Logistics Group delivery?
Rescheduling may be possible for freight requiring an appointment or when a previous delivery attempt was unsuccessful. Contact the relevant branch with the consignment number and preferred delivery date. Availability depends on the route, vehicle schedule, freight type, receiving hours, and any storage or redelivery charges.

Can I request a specific delivery time?
A specific time may be available only when the service agreement supports timed or appointment delivery. Standard freight is usually delivered within a route-based window rather than at an exact time. Contact the destination branch to ask whether a booked delivery window can be arranged and whether an additional fee applies.

Does someone need to sign for the freight?
A signature or other delivery confirmation may be required, particularly for commercial, valuable, oversized, or account-based freight. Authority-to-leave arrangements depend on the sender’s instructions, service terms, delivery address, cargo type, and safety conditions. Freight will not necessarily be left unattended.

What happens if nobody is available to receive the shipment?
The driver may return the freight to the local branch, contact the recipient, leave delivery instructions, or arrange another attempt. Redelivery, waiting-time, handling, or storage charges may apply. Contact the destination branch promptly to avoid further delay.

Can the driver call before delivery?
A pre-delivery call may be possible for appointment-based, residential, oversized, or special-handling freight, but it is not guaranteed for every standard consignment. Ask the sender to include a correct contact number and request advance notification when booking the shipment.

Does TIL Logistics Group deliver to residential addresses?
Residential delivery may be available when the address is accessible to the assigned vehicle and suitable arrangements have been made. Large, heavy, palletized, or business freight may require driveway access, unloading equipment, an authorized receiver, and a booked delivery. Residential surcharges or special conditions may apply.

Does TIL Logistics Group deliver to rural addresses?
MOVe Logistics serves locations throughout New Zealand, but rural deliveries may use scheduled routes or regional delivery partners. Transit times can be longer, and rural or remote-area surcharges may apply. Confirm service availability and delivery frequency when arranging the shipment.

Can TIL Logistics Group deliver pallets or oversized freight?
Yes. Freight and specialist-transport services can accommodate palletized, heavy, long, oversized, and unusual cargo, subject to vehicle capacity, route access, loading arrangements, permits, and safety requirements. Provide accurate dimensions, weight, packaging details, and lifting requirements when requesting a quotation.

Does TIL Logistics Group provide warehousing?
Yes. Under the MOVe Logistics brand, the group offers warehousing, inventory management, distribution, order fulfillment, and related supply-chain services. These are generally contract services intended for businesses rather than short-term storage of individual consumer parcels.

Does TIL Logistics Group ship internationally?
MOVe Logistics provides international freight-forwarding and ocean-freight services. Available options may include sea freight, air freight, customs coordination, import and export services, and delivery through overseas partners. Transit time and cost depend on the route, cargo, trade terms, documentation, and customs requirements.

Can individuals use TIL Logistics Group?
Individuals may be able to arrange freight services, particularly for large or specialized items, but the company primarily serves commercial and supply-chain customers. Contact MOVe Logistics with the cargo dimensions, weight, origin, destination, access conditions, and required delivery date to confirm whether an appropriate service is available.

Does TIL Logistics Group handle dangerous goods?
Certain dangerous goods may be accepted when properly classified, documented, packaged, labelled, and booked through an approved service. Acceptance depends on the substance, quantity, route, vehicle, facility, and legal requirements. Never send undeclared dangerous goods. Contact MOVe Logistics before dispatch.

How should I prepare freight for collection?
Package the goods securely for commercial transport, use a suitable pallet or crate where necessary, protect fragile surfaces, secure loose components, and attach clear labels. Provide accurate dimensions, weight, delivery instructions, dangerous-goods declarations, and documentation. Freight must be accessible to the collection vehicle at the agreed time.

What should I do if my freight arrives damaged?
Inspect the shipment before signing an unconditional delivery receipt. Photograph the packaging, pallet, labels, freight, and visible damage. Record the condition on the delivery document, keep all packaging, and notify the sender and MOVe Logistics promptly. Follow the formal claims procedure and observe any contractual reporting deadline.

What should I do if part of my shipment is missing?
Compare the delivered item count with the consignment note, packing list, invoice, and delivery record. Note the shortage before signing where possible, take photographs, and preserve all documents. Contact the sender and MOVe Logistics with the consignment number, missing-item description, and number of pieces received.

How do I report freight that is marked delivered but cannot be found?
Check receiving areas, loading docks, reception desks, neighbouring units, household members, and anyone authorized to accept deliveries. Review the proof of delivery for a name or timestamp. If the freight remains missing, contact MOVe Logistics with the consignment number and delivery address so the delivery record can be investigated.

How do I make a claim for lost or damaged freight?
Notify MOVe Logistics and the sender as soon as the loss or damage is discovered. Provide the consignment number, commercial invoice, proof of value, photographs, packaging details, delivery record, repair or replacement estimate, and a description of the circumstances. Claim eligibility depends on the freight contract, liability terms, and reporting deadlines.

Can I cancel a shipment after it has been booked?
Cancellation may be possible before collection or before significant transport costs have been incurred. Contact the booking branch or account representative immediately. Collection, cancellation, administration, storage, or return-freight charges may apply depending on the shipment’s status.

What information should I include when contacting TIL Logistics Group support?
Include the consignment or tracking number, customer account, sender and recipient names, pickup and delivery addresses, dispatch date, number of freight items, cargo description, expected delivery date, and a concise explanation of the issue. Add photographs, invoices, consignment notes, delivery documents, and screenshots when relevant.

Summary
TIL Logistics Group was renamed MOVe Logistics Group in 2021 and continues providing freight, warehousing, international shipping, tanker transport, and specialist logistics services. Former TIL shipments should be tracked through MOVe Logistics Quick Track. Delivery schedules, opening hours, branch collection, weekend service, and transit times vary by location, route, cargo, and customer agreement.