Integrity Express Logistics Tracking, Delivery & Contact Info

Integrity Express Logistics is a family-owned third-party logistics company founded in 2007 in Ohio. Also known as IEL, the company coordinates full truckload, less-than-truckload, refrigerated, intermodal, drayage, air, ocean, cross-border, and specialized freight services. IEL has expanded from its original Cincinnati-area operation into a North American logistics provider supported by a large carrier network, regional offices, freight-management technology, and round-the-clock shipment assistance.

How to Track Integrity Express Logistics Package (Where is my Integrity Express Logistics package?)

Track Integrity Express Logistics Package & Parcel Here

Integrity Express Logistics customers can monitor freight through the IEL NEXUS portal, their assigned representative, or the underlying carrier using the load, tracking, BOL, or PRO number.

1. Open the official Integrity Express Logistics NEXUS customer portal in your browser.

2. Sign in using the username and password connected to your IEL customer account. NEXUS is designed for registered customers and may not provide unrestricted public tracking without an account.

3. If you do not have access, contact your Integrity Express Logistics sales representative or call 1-888-374-5138 to ask whether a NEXUS account can be created for your business.

4. After signing in, open the shipment, load, order, or tracking section of the portal.

5. Search using the IEL load number, customer order number, bill of lading number, pickup number, purchase order number, shipment reference, or another identifier shown on your rate confirmation or shipping documents.

6. Review the shipment record for the planned pickup date, actual pickup, current carrier, origin, destination, appointment times, transit updates, exceptions, estimated delivery, and completed delivery details.

7. For a less-than-truckload shipment, locate the carrier’s PRO number. IEL states that LTL freight can generally be tracked using the tracking or PRO number supplied by the carrier.

8. When a carrier name and PRO number appear in your paperwork, visit that carrier’s official website and enter the PRO number in its shipment-tracking tool. The operating carrier may provide more detailed terminal scans than the brokerage portal.

9. For full truckload freight, contact your IEL account representative when the portal does not show a recent location. Truckload updates may be obtained from driver check calls, electronic tracking, GPS data, dispatch communication, or scheduled milestone reports.

10. Confirm that every digit and letter is entered correctly. Do not confuse the IEL load number with a carrier PRO number, purchase order, pickup confirmation, trailer number, or invoice number.

11. Allow time for a newly booked shipment to appear. Tracking may remain unavailable until the load is accepted by a carrier, dispatched, picked up, or entered into the operating carrier’s system.

12. If the shipment is being transported by rail, air, ocean, drayage, or multiple modes, request the corresponding container number, rail reference, air waybill, booking number, master bill, house bill, or partner-carrier reference.

13. If tracking has stopped updating, contact IEL and provide the load number, shipper and consignee names, pickup date, origin, destination, commodity, carrier name, and the last known status.

14. For an urgent, temperature-sensitive, high-value, appointment-critical, or time-sensitive shipment, do not rely exclusively on automated tracking. Contact the assigned Integrity Express Logistics representative for confirmation.

15. After delivery, ask for proof of delivery if it is not available in the portal. The document may include the delivery date, receiving signature, consignee notes, quantity exceptions, and damage notations.

Integrity Express Logistics is primarily a freight broker and third-party logistics provider rather than a conventional small-parcel courier. Its tracking references may therefore include an IEL load number, bill of lading, PRO number, carrier tracking number, container number, purchase order, or customer reference instead of a standard parcel tracking code.

Integrity Express Logistics Delivery Times & Schedule

Integrity Express Logistics delivery times depend on the selected transportation mode, mileage, lane, cargo type, carrier availability, pickup appointment, delivery appointment, border requirements, terminal handling, weather, and operating conditions. A short regional truckload may arrive within one or two business days, while longer domestic routes commonly require several days. LTL freight may take longer because it moves through multiple terminals. Intermodal, cross-border, air, ocean, drayage, oversized, refrigerated, and specialized shipments follow service-specific schedules. IEL advertises assistance and quote availability 24 hours a day, 7 days a week, 365 days a year, but individual office, warehouse, terminal, carrier, pickup, and receiving hours vary.

Integrity Express Logistics Weekday Hours: Shipment assistance and freight-service availability are advertised as 24/7/365. Administrative departments and individual offices may follow standard Monday-through-Friday business hours. Pickup and delivery times depend on the shipper, consignee, carrier, terminal, warehouse, and appointment confirmation.

Integrity Express Logistics Weekend Hours: IEL can coordinate freight and provide assistance on Saturdays and Sundays, but weekend pickup or delivery is not automatic. Availability depends on the carrier, service agreement, facility hours, route, cargo type, and whether a weekend appointment has been arranged.

Delivery estimates commonly vary by transportation mode:

Full truckload delivery: A dedicated truck typically travels directly between the pickup and delivery locations, although required driver rest periods, mileage, appointment windows, traffic, weather, and equipment availability affect timing. Regional loads may take one or two business days, while long-distance routes may require several days.

Less-than-truckload delivery: LTL freight is commonly transferred through one or more terminals and may require approximately two to seven business days or longer. Remote destinations, reclassification, missed connections, appointment delivery, residential service, liftgate service, and limited-access locations can extend transit.

Refrigerated freight delivery: Temperature-controlled freight often follows truckload transit times but requires suitable refrigerated equipment, temperature settings, product handling, sanitation, and strict pickup and receiving appointments. Delays may occur when specialized equipment is limited.

Intermodal delivery: Intermodal service combines truck and rail transportation. Transit may take several business days to more than a week, depending on the lane, rail schedule, ramp availability, drayage capacity, equipment supply, and terminal congestion.

Drayage delivery: Port and rail-ramp drayage may be completed locally within a day after cargo is available, but customs release, container availability, port appointments, chassis shortages, demurrage, detention, and terminal congestion can create delays.

Air freight delivery: Expedited air transportation may move within one to several days. Total door-to-door time also includes collection, airline cutoff times, security screening, flight availability, customs processing, recovery, and final delivery.

Ocean freight delivery: Ocean cargo commonly requires several weeks, depending on origin, destination, sailing schedule, vessel route, transshipment, port congestion, customs clearance, and inland transportation.

Cross-border delivery: Shipments moving between the United States, Canada, and Mexico may require additional time for customs documents, broker processing, inspections, duties, taxes, border congestion, carrier transfers, and security requirements.

Oversized or specialized freight: Heavy-haul and oversized shipments may require special equipment, permits, escorts, route surveys, daylight-only travel, bridge restrictions, and state-specific approvals. These requirements can significantly extend scheduling time.

Appointment delivery: A shipment may reach the destination city but remain undelivered until the consignee’s scheduled receiving appointment. Contact IEL if the estimated arrival date has passed but the load is awaiting an appointment.

Integrity Express Logistics Contact & Customer Service Info

Customers can contact Integrity Express Logistics for tracking, quotes, delivery updates, freight claims, carrier relations, documents, account access, and other transportation questions.

• Phone number: +1 888-374-5138
• Email: [contact@ielfreight.com](mailto:contact@ielfreight.com)
• Mailing Address: Integrity Express Logistics, LLC, 4420 Cooper Road, Cincinnati, OH 45242, United States
• Contact Page: Integrity Express Logistics Contact Form
• Customer Portal: IEL NEXUS
• Carrier Relations: +1 937-535-4638 or [CarrierRelations@intxlog.com](mailto:CarrierRelations@intxlog.com)
• Claims Email: [Claims@intxlog.com](mailto:Claims@intxlog.com)
• Social Medias: Facebook and LinkedIn

When contacting IEL, provide the load number, bill of lading, PRO number, carrier name, shipper, consignee, pickup date, delivery appointment, origin, destination, commodity, pallet or piece count, weight, and a clear explanation of the issue. For damaged or missing freight, include photographs and copies of the delivery receipt, bill of lading, packing list, invoice, and proof of value.

Integrity Express Logistics FAQ

Is there an Integrity Express Logistics location or branch near me?
Integrity Express Logistics maintains operations in multiple parts of the United States and North America. Visit the official Integrity Express Logistics locations page to review listed regional locations. Because most freight services are arranged through account representatives rather than retail counters, contact IEL before visiting an office.

Can Integrity Express Logistics ship or deliver to a PO Box?
Freight shipments generally cannot be delivered directly to a PO Box. Full truckload, LTL, refrigerated, drayage, oversized, and other commercial shipments normally require a complete physical address with suitable vehicle access and an authorized recipient. A postal address may be used for correspondence, but the cargo destination must usually be a serviceable street address.

Can I pick up an Integrity Express Logistics package?
Pickup may be possible from an operating carrier’s terminal, warehouse, cross-dock, port facility, rail ramp, or other authorized location. Approval must be arranged before arrival. Ask IEL for the facility address, release number, pickup number, hours, identification requirements, vehicle requirements, and any storage or handling charges.

What time does Integrity Express Logistics open? (Integrity Express Logistics Opening Hours)
IEL advertises freight assistance and quote availability 24 hours a day, 7 days a week, 365 days a year. However, administrative offices, specific departments, regional locations, carrier terminals, and customer facilities may keep different hours. Call ahead when you need to visit an office or arrange a pickup.

Does Integrity Express Logistics deliver or pickup on Sunday or Saturday?
Saturday and Sunday service may be arranged when a carrier and the shipping or receiving facility are available. Weekend service may require advance scheduling and could involve additional charges. Confirm the exact appointment with your IEL representative because ordinary weekday transit estimates do not always include weekend delivery.

Is Integrity Express Logistics a parcel courier?
No. Integrity Express Logistics is primarily a third-party logistics and freight-management company. It coordinates transportation through truckload, LTL, refrigerated, intermodal, drayage, air, ocean, cross-border, and specialized carriers rather than operating like a conventional consumer parcel network.

Is Integrity Express Logistics the same as Integrity Logistics?
No. Integrity Express Logistics, LLC states that it is not affiliated with and has no relationship with Integrity Logistics, Inc. Make sure you are using the official IEL website at ielfreight.com and not a similarly named company’s tracking or contact page.

What is the Integrity Express Logistics NEXUS portal?
NEXUS is IEL’s web-based freight-management customer portal. It is designed to centralize supply-chain information and help registered customers manage and view shipment activity. Access may require credentials created through an IEL sales representative.

How do I request access to IEL NEXUS?
Contact your Integrity Express Logistics sales representative or call IEL at 1-888-374-5138. Be prepared to provide your company name, customer account information, contact details, and the reason you need portal access.

Why is my Integrity Express Logistics tracking number not working?
You may be entering the wrong reference type, the shipment may not yet have been dispatched, or the operating carrier may not have uploaded its first scan. Confirm whether the number is an IEL load number, PRO number, bill of lading, pickup number, purchase order, container number, or carrier tracking reference.

How do I track an Integrity Express Logistics LTL shipment?
Locate the PRO or tracking number assigned by the LTL carrier. Enter it in the carrier’s official tracking system or review the shipment through IEL NEXUS. Contact IEL if you do not know which carrier is handling the freight or cannot locate the PRO number.

What is a PRO number?
A PRO number is a freight tracking reference commonly assigned by an LTL carrier. It is usually printed on the bill of lading, shipping label, pickup receipt, carrier confirmation, or delivery documentation. The PRO number is often the best reference for checking terminal scans.

Where can I find my IEL load number?
The IEL load number may appear on the booking confirmation, rate confirmation, bill of lading, customer portal record, invoice, email correspondence, or documents provided by your account representative. Ask your IEL contact when it cannot be located.

Can I track an IEL shipment without a NEXUS account?
Possibly. Ask the sender or your IEL representative for the operating carrier’s name and tracking or PRO number. You may then be able to track the shipment directly on that carrier’s website. IEL customer service can also provide an update after verifying the load details.

What does “booked” mean?
“Booked” normally means that the shipment has been entered and transportation arrangements are being made or have been confirmed. It does not necessarily mean the freight has been physically collected.

What does “dispatched” mean?
“Dispatched” generally means that a carrier, truck, or driver has been assigned and sent instructions for the load. Pickup may still be pending until the driver arrives and the shipper releases the freight.

What does “picked up” mean?
“Picked up” indicates that the carrier has collected the freight from the origin. The shipment may then travel directly to the consignee or move through terminals, rail ramps, ports, warehouses, or transfer facilities.

What does “in transit” mean?
“In transit” means the shipment is moving through the transportation network or progressing toward its destination. It may be traveling by truck, rail, air, or ocean, or waiting for a scheduled connection or terminal movement.

What does “at terminal” mean?
This status normally indicates that LTL freight has reached a carrier terminal. It may be unloaded, sorted, transferred to another trailer, held for the next line-haul departure, or prepared for final delivery.

What does “out for delivery” mean?
“Out for delivery” generally means the shipment has left the destination terminal or staging location on a vehicle scheduled to attempt delivery. It does not guarantee delivery if the receiving facility is closed, the appointment changes, or access is unavailable.

What does “delivered” mean?
“Delivered” indicates that the freight was released at the destination and accepted by a recipient. Request proof of delivery when you need the receiving date, time, signature, printed name, delivery notes, or exception information.

Why has my shipment stopped updating?
Tracking may pause between driver updates, during long highway movements, while freight is at a terminal, when a rail or ocean segment has limited scans, or while an appointment is pending. Contact IEL when the shipment is overdue or the status has not changed beyond the expected transit interval.

Can Integrity Express Logistics guarantee a delivery date?
A guaranteed or expedited service may be available for certain shipments, but standard estimates are not necessarily guarantees. Confirm the service level, cutoff time, appointment terms, exclusions, refund conditions, and additional charge in writing before booking.

Can I change the delivery address after pickup?
An address change may be possible, but the shipper or paying customer generally must authorize it. IEL and the operating carrier may need to recalculate the rate, change documents, obtain a new appointment, or redirect the truck. Reconsignment, redelivery, mileage, storage, and handling charges may apply.

Can I reschedule an Integrity Express Logistics delivery?
Contact your IEL representative as early as possible. Rescheduling depends on the carrier, driver availability, consignee receiving hours, appointment system, terminal schedule, and cargo requirements. A late change may result in detention, layover, redelivery, storage, or other accessorial charges.

Does Integrity Express Logistics provide proof of delivery?
Proof of delivery may be available through NEXUS, the operating carrier, or your IEL representative after completion. It may contain the delivery date, time, recipient name, signature, stamp, quantity notes, and any visible damage or shortage recorded at delivery.

What should I do if my freight arrives damaged?
Inspect the shipment before signing the delivery receipt. Photograph the trailer, pallet, packaging, labels, seals, and damaged goods. Write a specific damage notation on the delivery receipt, retain all packaging, notify IEL promptly, and request formal claim instructions. Avoid signing the receipt as clear when damage is visible.

What should I do if freight is missing?
Compare the delivered quantity with the bill of lading, packing list, pallet count, seal record, and delivery receipt. Record the exact shortage before the driver leaves, take photographs, preserve the paperwork, and notify IEL immediately. Concealed shortages should be reported as soon as they are discovered.

How do I file a freight claim?
Contact your IEL account manager by calling 1-888-374-5138 and selecting the appropriate option, or email [Claims@intxlog.com](mailto:Claims@intxlog.com). You may be asked for the load number, claim amount, commercial invoice, proof of value, bill of lading, delivery receipt, inspection report, repair estimate, photographs, and mitigation information.

Who should a carrier contact about a load discrepancy?
Carriers can contact IEL’s Carrier Relations Team at 937-535-4638 or [CarrierRelations@intxlog.com](mailto:CarrierRelations@intxlog.com). Include the IEL load number, carrier name, MC number, driver information, and a concise description of the discrepancy.

How do carriers check payment status?
IEL directs carriers to its payment-service resources and TriumphPay for payment-status assistance. Carriers should register using the required company and payment information, then use the available payment portal or support channels for invoice and remittance questions.

Does Integrity Express Logistics offer refrigerated shipping?
Yes. IEL coordinates refrigerated and temperature-controlled freight. When requesting service, provide the required temperature range, commodity, packaging type, loading method, trailer condition, washout requirements, continuous-run instructions, and monitoring expectations.

Does Integrity Express Logistics handle hazardous materials?
IEL lists hazardous-material transportation among its specialized services. Acceptance depends on the material, classification, quantity, packaging, route, carrier qualifications, insurance, permits, and regulatory documentation. Disclose all hazardous characteristics before receiving a quote.

Does Integrity Express Logistics ship oversized freight?
Yes, oversized and heavy-haul transportation may be coordinated. Provide exact dimensions, weight, loading method, center of gravity, equipment requirements, pickup and delivery access, and any crane or rigging needs. Permits and escorts may be required.

Does Integrity Express Logistics provide international shipping?
IEL offers cross-border, air, and ocean transportation services and maintains operations extending beyond the United States. International availability depends on the origin, destination, cargo, trade restrictions, customs documentation, carrier coverage, and service agreement.

Does Integrity Express Logistics ship between the United States and Canada?
Cross-border transportation may be available between the United States and Canada. The shipper should prepare accurate commercial documents and confirm the customs broker, importer of record, tariff classification, declared value, taxes, duties, and delivery requirements.

Does Integrity Express Logistics ship between the United States and Mexico?
IEL can coordinate cross-border transportation involving Mexico. The movement may require customs brokers, border transfer arrangements, carrier changes, security procedures, complete commercial documentation, and additional transit time.

Can individuals use Integrity Express Logistics?
IEL’s services are mainly designed for commercial shippers, manufacturers, distributors, retailers, and organizations moving freight. An individual with a palletized, oversized, vehicle-accessible, or commercial shipment may be able to request a quote, but the shipment must meet carrier and facility requirements.

Does Integrity Express Logistics move ordinary online-shopping parcels?
IEL is not primarily a small-package delivery company. It may coordinate palletized or commercial freight connected to an online purchase, but individual cartons are often delivered by the merchant’s parcel carrier. Ask the seller which company is performing the final delivery.

Can Integrity Express Logistics deliver to a residence?
Residential freight delivery may be available through a qualified carrier, but it should be disclosed before booking. Residential service, liftgate equipment, inside delivery, limited access, narrow roads, appointment scheduling, and redelivery may involve additional charges.

Can Integrity Express Logistics provide liftgate delivery?
A liftgate-equipped vehicle may be requested for locations without a loading dock or forklift. Availability must be confirmed when booking. Provide the shipment weight and dimensions because liftgates have capacity and platform-size limits.

Does IEL offer inside delivery?
Inside delivery may be available for qualifying freight but is not included automatically. Define where the freight must be placed and whether stairs, elevators, narrow doors, unpacking, assembly, or debris removal are involved. Specialized final-mile service may be required.

What are detention and layover charges?
Detention may apply when a driver is delayed beyond the included loading or unloading time. Layover charges may apply when a truck or driver must wait overnight or for an extended period. Accurate appointments and prompt loading and unloading can help reduce these charges.

What are demurrage and per-diem charges?
Demurrage generally relates to cargo or containers remaining at a port or terminal beyond free time. Per-diem charges may relate to keeping carrier equipment beyond the allowed period. These charges are especially relevant to ocean and drayage shipments.

What documents are normally needed for a freight shipment?
Documents may include a bill of lading, packing list, commercial invoice, purchase order, delivery appointment confirmation, customs paperwork, certificates, permits, safety data sheets, temperature instructions, and insurance information. Requirements vary by cargo and route.

What information should I include when requesting an IEL quote?
Include the origin and destination postal codes, pickup and delivery dates, commodity, weight, dimensions, pallet count, freight class, equipment type, temperature requirements, accessorial services, facility hours, appointment requirements, declared value, and whether the shipment is hazardous or oversized.

What information should I include when contacting Integrity Express Logistics support?
Provide your name, company, telephone number, email, IEL load number, carrier PRO or tracking number, bill of lading, shipper, consignee, origin, destination, pickup date, expected delivery date, commodity, and a clear explanation of the problem. Attach supporting documents and photographs when relevant.

Summary
Integrity Express Logistics is a North American third-party logistics provider offering truckload, LTL, refrigerated, intermodal, drayage, cross-border, air, ocean, and specialized freight coordination. Customers can track shipments through IEL NEXUS, their account representative, or the operating carrier. For assistance, call 1-888-374-5138 or use IEL’s official contact page.