Parcel Monkey Tracking, Delivery & Contact Info

Parcel Monkey is a parcel delivery comparison and booking platform that helps customers compare courier prices, print labels, book pickup or drop-off services, and track shipments through one account. The company grew from a UK parcel comparison idea in the mid-2000s into a marketplace serving domestic and international shippers, including individuals and small businesses. Today it works with major courier partners so customers can choose a service based on price, speed, destination, and package size.

How to Track Parcel Monkey Package (Where is my Parcel Monkey package?)

Track Parcel Monkey Package & Parcel Here

You can track a Parcel Monkey shipment with your PMS reference, courier tracking number, email confirmation, or shipping label details on the official tracking page.

1. Open Parcel Monkey’s tracking page in your browser.

2. Enter your full Parcel Monkey shipment reference number. Parcel Monkey shipment references usually begin with PMS, and you can find the number in your Parcel Monkey account, email confirmation, or shipping label.

3. Click Track to load the latest shipment status. The tracking page may show collection, drop-off, transit, customs, delivery attempt, out-for-delivery, delivered, or exception updates depending on the courier service used.

4. If you booked the shipment through your Parcel Monkey account, log in and open your order dashboard. Find the correct shipment and use the Track Shipment option to view the current tracking information.

5. If the tracking result is not updating, check whether the parcel has actually been scanned by the courier. Some parcels only show movement after collection, after the first depot scan, or after the package is processed at the courier’s sorting facility.

6. If Parcel Monkey provides the final courier’s tracking number, you can also track the parcel directly on the courier’s website. This is useful when the shipment is handled by carriers such as UPS, USPS, FedEx, DHL, Parcelforce, DPD, or another courier partner.

7. For international shipments, remember that tracking may slow down during customs checks, handover between courier networks, or local delivery processing in the destination country.

8. If the tracking page shows a delivery issue, missed collection, customs delay, returned parcel, or no update for several days, contact Parcel Monkey through Parcel Monkey customer support so they can help raise the issue with the courier.

Parcel Monkey Delivery Times & Schedule

Parcel Monkey is not the final delivery driver for most shipments. It is a courier comparison and booking marketplace, so the delivery time depends on the courier service you choose, the destination, the package size and weight, the pickup or drop-off option, and whether customs clearance is required. When you compare services on Parcel Monkey, estimated delivery times are shown before booking. Economy services are usually cheaper but slower, while express services cost more and move faster. International parcels may take longer if customs duties, missing documents, remote delivery areas, or local courier handovers are involved.

Parcel Monkey Weekday Hours: Parcel Monkey’s website, quote tool, booking dashboard, and tracking page are available online 24/7. Live Chat support is listed as available Monday to Friday, 9:00 AM to 9:00 PM EST. Courier pickup, drop-off, and delivery hours depend on the courier and local depot or drop-off location.

Parcel Monkey Weekend Hours: Online tracking and account access are available 24/7. Parcel Monkey does not advertise regular weekend Live Chat hours on the main U.S. contact page. Weekend pickup or delivery may be available only if the selected courier service, route, and local drop-off/pickup location support it. Always check the service details before booking.

Parcel Monkey Contact & Customer Service Info

Parcel Monkey support is mainly handled through Live Chat and secure account messages. For shipment problems, contact Parcel Monkey first because they may need to communicate with the courier on your behalf.

• Phone number: Parcel Monkey does not list a public customer service phone number for general support. Use Live Chat or the secure message option in your account.

• Email: Parcel Monkey contact form / account message support. Official company terms also list [](mailto:) for contact.

• Mailing Address: Parcel Monkey Limited, 1A Parklands, Lostock, Bolton, Greater Manchester, BL6 4SD, United Kingdom. U.S. registered office: 7300 W 110th Street, Suite 700, Overland Park, KS 66210, United States.

• Social Medias: X / Twitter, LinkedIn, YouTube

Parcel Monkey FAQ

Is there a Parcel Monkey location or branch near me?
Parcel Monkey does not operate like a traditional courier branch network. It is an online shipping marketplace where you compare and book courier services. If you need a local drop-off point, use Parcel Monkey’s package drop-off services page or check the drop-off locator for the courier selected during booking, such as UPS, USPS, FedEx, DHL, or another available carrier.

Can Parcel Monkey ship or deliver to a PO Box?
Parcel Monkey generally requires a fixed delivery address where the courier can deliver the parcel and obtain a signature when needed. PO Boxes are usually not accepted because many courier services require a physical address and a person or location that can receive the parcel. Some destination countries may have exceptions where PO Box-style addressing is common, but you should confirm before booking.

Can I pick up Parcel Monkey package?
Parcel Monkey does not usually hold parcels at a Parcel Monkey branch because it is not the final courier depot. If you want to pick up a parcel, the option depends on the courier handling the shipment. Check the tracking page for missed delivery instructions, depot pickup details, access point options, or contact Parcel Monkey support if the courier requires the booking party to arrange changes.

What time does Parcel Monkey open? (Parcel Monkey Opening Hours)
The Parcel Monkey website, quote tool, booking system, and tracking page are open online 24 hours a day. Customer support Live Chat is listed as Monday to Friday, 9:00 AM to 9:00 PM EST. Physical courier pickup and drop-off location hours vary by the courier and local branch.

Does Parcel Monkey deliver or pickup on Sunday or Saturday?
Parcel Monkey itself is a booking platform, so weekend delivery or pickup depends on the courier service selected. Some carriers and local drop-off points may operate on Saturdays, while Sunday service is more limited and may only be available for certain services or locations. Check the service details before booking if weekend handling is important.

Why is my Parcel Monkey tracking number not working?
Your tracking number may not work immediately if the shipment has not been scanned yet. Make sure you entered the full Parcel Monkey shipment reference, courier tracking number, or PMS reference exactly as shown. If you only booked the shipment recently, wait for the first courier scan. If the number still fails after collection or drop-off, contact Parcel Monkey support.

What does PMS mean on Parcel Monkey tracking?
PMS is commonly used at the beginning of a Parcel Monkey shipment reference. This is the booking reference used in your Parcel Monkey account and tracking tool. You may also receive a separate courier tracking number depending on the service booked.

Who actually delivers Parcel Monkey parcels?
Parcel Monkey compares and sells services from courier partners. The final courier may be UPS, USPS, FedEx, DHL, Parcelforce, DPD, or another carrier depending on your route and chosen service. Parcel Monkey handles the booking platform and support, while the selected courier handles collection, transport, and delivery.

Can I change my Parcel Monkey delivery address?
Address changes depend on the courier and the stage of the shipment. If the parcel has not been collected or dropped off yet, you may have more options. If the parcel is already in transit, changes can be limited. Log in to your Parcel Monkey account and contact support as soon as possible.

Can I reschedule a Parcel Monkey collection?
In many cases, you can manage collection issues through your Parcel Monkey account or by contacting support. If the courier has not collected the parcel, report the issue through the help center so Parcel Monkey can advise whether to rebook, reschedule, or use a drop-off option.

What should I do if my Parcel Monkey parcel was not collected?
First, check the collection date, address, and service details in your Parcel Monkey account. If the collection window has passed, contact Parcel Monkey through the help center or Live Chat. Do not assume the same driver will return automatically, because collection procedures depend on the courier.

Can I drop off a Parcel Monkey package instead of waiting for collection?
Yes, if you book a drop-off service. Parcel Monkey offers drop-off options for many domestic and international shipments. After booking, print the correct label, attach it securely, and take the parcel to the approved drop-off point for the courier shown on your booking.

Does Parcel Monkey provide proof of delivery?
Proof of delivery depends on the selected courier and service. Some services may show delivered status, delivery date, recipient name, signature, photo proof, or final scan. If proof of delivery is not visible in the tracking result, contact Parcel Monkey support and ask whether the courier can provide more delivery information.

Why is my Parcel Monkey package delayed?
Common reasons include late collection, missed depot scan, weather, courier network delays, incorrect address, customs checks, unpaid duties or taxes, restricted items, remote delivery areas, or handover delays between courier partners. International shipments can take longer if customs needs more information from the sender or receiver.

Who pays customs fees on Parcel Monkey international shipments?
Customs duties, taxes, import charges, and clearance fees are usually the responsibility of the receiver unless the courier service or shipment terms state otherwise. These fees are set by the destination country, not Parcel Monkey. Missing customs documents or unpaid charges can delay delivery or cause return-to-sender issues.

Can I cancel a Parcel Monkey shipment?
Cancellation may be possible before the parcel is collected, dropped off, or processed by the courier. Log in to your Parcel Monkey account, find the shipment, and check whether a cancel option is available. If the parcel is already in transit, cancellation is usually not possible.

Does Parcel Monkey offer insurance or protection cover?
Parcel Monkey may offer protection cover options depending on the courier service, item type, value, and destination. Always read the cover limits, exclusions, prohibited items, and claims process before booking. High-value or fragile items may need extra care and may not be fully covered.

Can I ship fragile items with Parcel Monkey?
Fragile items may be accepted by some courier services, but you must package them correctly and check the protection cover rules. Use a strong box, internal cushioning, no loose movement, and clear labeling. Some fragile, high-value, or restricted items may be excluded from compensation.

Can businesses use Parcel Monkey for regular shipping?
Yes. Parcel Monkey can be used by individuals, online sellers, and businesses that want to compare courier prices, book labels, manage shipments, and track parcels. Businesses should compare service speed, tracking quality, collection options, international coverage, and support before choosing a courier.

Summary
Parcel Monkey is best used as an online courier comparison and booking tool. You can compare shipping prices, book pickup or drop-off services, print labels, and track parcels using the official tracking page. Delivery speed, weekend service, pickup times, and proof of delivery depend on the courier selected during booking.