USA Truck Tracking, Delivery & Contact Info

USA Truck is a North American transportation and logistics company founded in 1983 and headquartered in Van Buren, Arkansas. It provides truckload, dedicated fleet, intermodal, logistics, and cross-border transportation services throughout the United States, Canada, and Mexico. After operating under DB Schenker and DSV ownership, USA Truck returned to private Arkansas-based ownership under UTAC, LLC in January 2026, beginning a new chapter in its four-decade history.

How to Track USA Truck Package (Where is my USA Truck package?)

Track USA Truck Package & Parcel Here

USA Truck customers can track freight through the company’s official shipment-tracking page. Tracking access is normally provided through FourKites and may require account registration by a USA Truck representative.

1. Open the official USA Truck shipment-tracking page in your browser.

2. Select the Track My Shipment option to open the USA Truck shipment-visibility system.

3. Sign in with the tracking credentials associated with your USA Truck customer account.

4. Locate the shipment by entering or selecting the available load number, shipment reference, order number, pickup number, delivery number, or other reference supplied by USA Truck.

5. Review the shipment’s current location, estimated arrival time, pickup status, transit checkpoints, possible delays, and delivery status.

6. Contact your assigned USA Truck account representative if you have not yet been registered for FourKites shipment tracking.

7. When contacting USA Truck, provide the shipper’s name, consignee’s name, shipment or load number, pickup location, destination, and scheduled pickup or delivery date.

8. If USA Truck arranged transportation through another carrier, ask your representative whether tracking is available through USA Truck, FourKites, or the operating carrier’s website.

USA Truck is primarily a freight and truckload transportation provider rather than a consumer parcel carrier. Consequently, its tracking process may differ from package carriers that allow anyone to enter a tracking number without signing in. Access to detailed shipment information may be limited to the shipper, consignee, broker, or another authorized customer.

USA Truck Delivery Times & Schedule

USA Truck transports commercial freight throughout North America using road, dedicated fleet, intermodal, logistics, and cross-border services. Transit times depend on the shipment’s origin, destination, mileage, equipment requirements, driver availability, border procedures, appointment schedules, and service type. Short regional loads may arrive within one or two business days, while long-distance or cross-border shipments can require several days. Dedicated and expedited arrangements may follow customer-specific schedules. Pickup and delivery appointments are normally coordinated directly with the shipper and receiving facility. Customers should rely on the ETA displayed in FourKites or contact their USA Truck representative for shipment-specific timing.

USA Truck Weekday Hours: Freight operations and shipment monitoring may operate 24 hours a day, Monday through Friday. Office, sales, dispatch, terminal, and receiving hours vary by facility and customer agreement. Scheduled pickup or delivery times appear on the shipment paperwork or appointment confirmation.

USA Truck Weekend Hours: USA Truck may move freight and complete scheduled deliveries on Saturdays and Sundays when required by the route, customer agreement, driver schedule, or facility appointment. Administrative offices and individual terminals may have reduced weekend hours or remain closed to walk-in visitors.

Because USA Truck primarily handles business freight, delivery does not necessarily occur during ordinary residential parcel-delivery hours. Distribution centers, factories, stores, and warehouses may require fixed appointments, check-in procedures, dock assignments, or limited receiving windows.

USA Truck Contact & Customer Service Info

Customers can contact USA Truck through its official online form, corporate headquarters, account representative, or facility-specific contact. Include the shipment reference and complete pickup and delivery details when requesting assistance.

• Phone number: 479-471-2500 for the Van Buren corporate office. Driver-recruiting inquiries can be directed to 479-441-7121.

• Email: USA Truck does not publish one general shipment-support email for every customer. Use the official USA Truck contact form or contact your assigned account representative. Website-account assistance may be requested at [ServiceDesk@usa-truck.com](mailto:ServiceDesk@usa-truck.com).

• Mailing Address: USA Truck, Inc., 3200 Industrial Park Road, Van Buren, AR 72956, United States.

• Social Medias: Follow USA Truck on Facebook, LinkedIn, X, YouTube, and TikTok.

For the fastest assistance, existing customers should contact the account manager, dispatcher, logistics representative, or customer-service contact listed on their rate confirmation, bill of lading, shipping documents, or customer portal.

USA Truck FAQ

Is there a USA Truck location or branch near me?
USA Truck operates offices, service facilities, orientation centers, and brokerage locations in several states. Visit the official USA Truck locations page to find facilities in places such as Van Buren, Rogers, West Memphis, Lakeland, Atlanta, Ellenwood, Chicago, South Holland, Charlotte, Tipp City, Carlisle, Laredo, and Waxahachie. Contact the facility before visiting because not every location provides public customer service or freight pickup.

Can USA Truck ship or deliver to a PO Box?
USA Truck normally transports palletized, truckload, intermodal, or commercial freight requiring a physical pickup and delivery location. It generally cannot deliver a full commercial freight shipment directly to a USPS PO Box. Customers should provide a street address with appropriate truck access, receiving hours, and an available loading dock or unloading arrangement.

Can I pick up a USA Truck package?
Freight pickup may be possible only when approved and arranged in advance by USA Truck, the shipper, and the facility holding the load. Do not visit a USA Truck terminal without confirmation. Bring government-issued identification, the load or shipment number, authorization from the consignee, and suitable equipment or a vehicle capable of safely transporting the freight.

What time does USA Truck open? (USA Truck Opening Hours)
USA Truck’s freight network, drivers, dispatch functions, and shipment-monitoring services may operate around the clock. However, office, maintenance, recruiting, terminal, and customer-service hours vary by location. Contact the relevant facility or use the company’s contact form to confirm opening hours before visiting.

Does USA Truck deliver or pick up on Sunday or Saturday?
USA Truck may provide Saturday or Sunday pickup and delivery when included in the transportation agreement and supported by driver availability, hours-of-service rules, and the receiving facility’s schedule. Weekend service is not guaranteed for every shipment. Confirm the appointment with your USA Truck representative before making staffing or unloading arrangements.

Does USA Truck deliver residential packages?
USA Truck is primarily a commercial truckload and logistics provider, not a conventional door-to-door parcel courier. Residential delivery may be unavailable or require special planning because tractor-trailers need adequate road clearance, turning space, safe parking, and unloading equipment. Ask the shipper whether a smaller final-mile carrier will complete the delivery.

Why is my USA Truck tracking information not updating?
Tracking may pause when the truck is parked, the GPS or telematics connection is temporarily unavailable, the shipment has not yet been picked up, or tracking access has not been activated. Updates may also be delayed during carrier handoffs, intermodal transfers, border processing, or data synchronization. Contact your USA Truck representative when no update appears for an unusual length of time.

Why can’t I enter a tracking number directly on the USA Truck website?
USA Truck’s official tracking system is designed mainly for registered freight customers and uses FourKites shipment visibility. Unlike many consumer parcel carriers, USA Truck may require customers to sign in or obtain access through an account representative. A standard parcel-style public tracking form may therefore not be available.

How do I register for USA Truck shipment tracking?
Contact your USA Truck account representative and request access to FourKites Shipment Tracking. The representative may need your company name, contact information, customer account details, and email address. After registration, you should receive instructions or credentials for accessing shipment visibility.

What tracking number does USA Truck use?
The available reference may be identified as a load number, shipment number, order number, pickup number, delivery number, bill of lading number, customer reference, or another account-specific identifier. Check the bill of lading, rate confirmation, dispatch email, invoice, customer portal, or shipping confirmation.

What does “in transit” mean on USA Truck tracking?
“In transit” generally means USA Truck or an operating carrier has picked up the freight and is transporting it toward the destination. The load may be moving, stopped for a legally required driver break, waiting at an intermediate facility, transferring between road and rail, or approaching its scheduled delivery appointment.

What does “out for delivery” mean?
“Out for delivery” usually means the freight is on the final stage of transportation to the consignee. It does not always mean immediate arrival. The driver may have another stop, be waiting for the delivery appointment, completing required paperwork, or experiencing traffic and facility delays.

What does “delivered” mean on USA Truck tracking?
“Delivered” indicates that the freight was presented at or released to the destination facility. A signed proof of delivery may become available after the paperwork is processed. Customers should contact their account representative if the tracking system shows delivered but the consignee cannot locate the shipment.

How can I obtain proof of delivery from USA Truck?
Check the customer portal or tracking platform for a proof-of-delivery document. When it is unavailable, contact your USA Truck representative and provide the load number, delivery location, delivery date, and consignee name. Signed documents may take additional time to upload after the driver completes delivery.

Can I change the delivery address after USA Truck has picked up my freight?
An address change may be possible, but it must be approved before delivery. Contact USA Truck immediately. Rerouting can affect mileage, permits, appointment availability, driver hours, fuel usage, and pricing. The company may require written authorization and additional charges before redirecting the load.

Can I change my USA Truck delivery date?
Delivery-date changes may be accepted when operationally possible. Contact your representative before the scheduled appointment. Rescheduling may depend on driver availability, consignee receiving hours, equipment commitments, and the terms of the shipment. Detention, layover, redelivery, or storage charges may apply.

Does USA Truck provide international shipping?
USA Truck focuses on transportation throughout North America and offers transborder services connecting the United States with Canada and Mexico. Cross-border shipments may require commercial invoices, customs documentation, broker information, tariff classifications, and regulatory compliance. Ask USA Truck which documents are required before pickup.

Does USA Truck offer expedited delivery?
USA Truck may arrange time-sensitive or customized transportation depending on the route, equipment, capacity, and customer requirements. Contact the company through its official quote-request page and clearly state the required pickup date, delivery deadline, freight dimensions, weight, and special handling needs.

Does USA Truck provide less-than-truckload shipping?
USA Truck is best known for truckload, dedicated fleet, intermodal, cross-border, and logistics solutions. Through its logistics network, it may be able to arrange additional transportation options using qualified carriers. Contact the sales or logistics team to determine whether it can accommodate the shipment’s size and service requirements.

What should I do if my USA Truck shipment is late?
Check FourKites for the latest ETA and status notes, then contact your account representative. Provide the load number, scheduled delivery appointment, consignee contact, and any time-sensitive consequences. Delays can result from weather, traffic, mechanical problems, driver hours-of-service limits, border inspections, rail schedules, or congestion at pickup and delivery facilities.

What should I do if my USA Truck freight arrives damaged?
Inspect the freight before signing the delivery receipt. Record visible damage or shortages on the delivery paperwork, photograph the freight, packaging, trailer, seals, and labels, and retain all materials. Notify the shipper and USA Truck promptly. Signing without noting visible damage may make a later claim more difficult.

How do I file a freight claim with USA Truck?
Contact your USA Truck representative for the correct claim procedure. You may need the bill of lading, load number, signed delivery receipt, commercial invoice, repair or replacement costs, inspection records, photographs, and a written description of the loss or damage. Submit the documentation within the applicable claim deadline.

What information should I include when contacting USA Truck?
Include your company name, account number, load or shipment number, bill of lading number, pickup and delivery addresses, scheduled appointment times, shipper and consignee contacts, commodity description, trailer or equipment type, and a clear explanation of the problem. Attach photographs or shipping documents when relevant.

Does USA Truck offer real-time GPS tracking?
USA Truck provides real-time shipment visibility and analytics for eligible customers, primarily through FourKites. The precise information available may depend on the load, operating carrier, tracking connection, customer account permissions, and transportation service used.

Can the public track a USA Truck trailer by its trailer number?
USA Truck does not provide a public tool for locating trucks or trailers by unit number. Vehicle-location information is restricted for security, privacy, and operational reasons. Authorized customers should use their shipment reference and approved tracking account instead.

Can I contact the USA Truck driver directly?
Customers generally should not attempt to contact a driver directly unless USA Truck has provided an approved communication method. Delivery instructions, appointment changes, and tracking questions should be routed through the assigned account representative or dispatcher to avoid distracting the driver and creating conflicting instructions.

Is USA Truck the same as U.S. Xpress?
No. USA Truck and U.S. Xpress are separate transportation companies with different ownership, operations, websites, and tracking systems. Make sure the carrier name on the bill of lading, shipment confirmation, or truck matches USA Truck before using USA Truck’s tracking and contact pages.

Is USA Truck still owned by DB Schenker or DSV?
No. DB Schenker acquired USA Truck in 2022, and DSV later acquired Schenker. On January 9, 2026, DSV completed the sale of USA Truck to UTAC, LLC, returning the company to private Arkansas-based ownership. USA Truck continues operating under its established name and official website.

Summary
USA Truck provides commercial truckload, dedicated, intermodal, logistics, and cross-border transportation throughout North America. Authorized customers can monitor loads through USA Truck’s FourKites tracking system after receiving account access. For missing updates, appointment changes, delivery questions, or claims, contact the assigned USA Truck representative and provide the shipment or load number.