EFEX Tracking, Delivery & Contact Info

EFEX is a Vietnam-born e‑commerce fulfillment and cross‑border shipping provider. Over the past decade, it’s grown from local 3PL services into an end‑to‑end operation—warehousing, pick/pack, delivery, returns, and customs—serving merchants across Southeast Asia with extensions into Japan and the U.S. Merchants manage orders, inventory, and tracking through EFEX’s cloud OMS and support desk.

How to Track EFEX Package (Where is my EFEX package?)

Track EFEX Package & Parcel Here

Tracking is available through EFEX’s online dashboard. Use your EFEX shipment/AWB or order reference to view live status, checkpoints, and delivery attempts in one place.

1. Open EFEX’s shipping & tracking page.
2. If you’re an EFEX merchant, sign in to your OMS to see shipment details per order.
3. Paste or type your AWB / reference exactly as provided by EFEX (or your storefront).
4. Click Track (or open the order) to load scan events: pickup, in‑warehouse, line‑haul, customs, out‑for‑delivery, and delivered.
5. Need help or tracking without an account? Submit a case via the Support Request and include your order/AWB.

EFEX Delivery Times & Schedule

Transit times depend on service level, lane, and customs. Domestic Vietnam fulfillment is typically same‑day pick/pack with 1–3 business days last‑mile in major metros. Cross‑border options consolidate at EFEX hubs, clear customs, and inject to local carriers; common door‑to‑door windows range from ~3–7 business days within Southeast Asia and ~5–12 business days to the U.S./EU after handoff. Cut‑off times vary by warehouse and carrier; expect earlier cut‑offs for air exports. Public holidays in origin/destination can extend timelines.

EFEX Weekday Hours: Typical support availability Mon–Fri 09:00–18:00 (ICT, GMT+7). Warehouse operations may run extended shifts based on volume and carrier cut‑offs.

EFEX Weekend Hours: Vary by site and service. Limited Saturday operations may be available by arrangement; Sunday and national holidays generally closed for pickups/deliveries.

EFEX Contact & Customer Service Info

For shipment questions, merchant onboarding, or support, reach EFEX via the channels below.

• Phone number: +84 98 145 8899 (Hotline)
• Email: admin@efex.asia (Support / General)
• Mailing Address: 1606 Audrey Dr, Garland, TX 75040, USA (Correspondence)
• Social Medias: Facebook · LinkedIn · YouTube

EFEX FAQ

Is there a EFEX location or branch near me?
EFEX is a fulfillment network; for warehouse or partner locations, contact them via the Contact Sales or Support Request pages.

Can EFEX ship or deliver to a PO Box?
PO‑Box delivery depends on the destination country and last‑mile carrier. For time‑definite or signature services, use a physical address.

Can I pick up EFEX package?
End‑consumers normally receive delivery via EFEX’s carrier partners. Merchant or consignee pickup from a warehouse may be arranged on request; check with support before visiting.

What time does EFEX open? (EFEX Opening Hours)
Support generally responds during business hours (Mon–Fri 09:00–18:00 ICT). Specific warehouse gates and cut‑offs differ by site and carrier.

Does EFEX deliver or pickup on Sunday or Saturday?
Saturday services may be available on certain lanes; Sunday/holiday operations are limited. Confirm availability for your shipment with EFEX support.

How do I get tracking if the merchant used EFEX but I don’t have an account?
Ask the sender for the EFEX AWB or order ID and track via the merchant’s link; or submit a Support Request with your name, address, and order details.

My tracking is stuck with no recent scans—what should I do?
Allow 24–48 hours for the next scan (line‑haul and customs can create gaps). If it exceeds that window, contact EFEX with your AWB and any customs notices.

Summary
EFEX combines tech‑driven fulfillment with multi‑carrier delivery. Track shipments through the merchant’s OMS or EFEX dashboard, and use the hotline or support form for exceptions, address changes, or holds. Delivery windows vary by lane and customs; confirm cut‑offs and weekend availability for time‑sensitive orders.