Redpack Tracking, Delivery & Contact Info

Redpack is a Mexican courier founded in 1994 that provides nationwide parcel, express, and international services. In 2018 it became part of Grupo Traxión, supporting e‑commerce and LTL growth with technology-driven logistics across Mexico. Redpack operates over 130 service points and offers tools to quote, schedule pickups, and track shipments online and in-app. Known for Express, Ecoexpress, and metropolitan services, it balances delivery speed and cost for businesses and consumers.

How to Track Redpack Package (Where is my Redpack package?)

Track Redpack Package & Parcel Here

Tracking is easiest via Redpack’s official page. Enter your tracking number to see current status, estimated delivery (when available), and checkpoints such as pickup, hub transfers, and out‑for‑delivery.

1. Open Redpack’s tracking page in your browser.
2. Enter your tracking number exactly as shown on your label/app.
3. Click Track your shipment to load events and delivery estimate.
4. Optional: on the results page, choose Request notifications to receive updates by email.
5. Need help? Use the Contact Us form or call customer service.

Redpack Delivery Times & Schedule

Redpack’s delivery windows depend on service and lane coverage. Typical options include: Express (approximately 24–48 hours to many destinations), Ecoexpress (about 2–5 business days for less time‑sensitive parcels), and Metropolitan 24 h for select cities (CDMX, Guadalajara, Monterrey). Delivery times can be affected by weight/dimensions and specific origin/destination coverage. For the most accurate ETA, track your shipment and check coverage with your exact ZIP codes before shipping.

Redpack Weekday Hours: Varies by location — check the Service Points locator for each branch’s opening times.

Redpack Weekend Hours: Varies by location — some service points offer Saturday hours; confirm via the locator.

Redpack Contact & Customer Service Info

For shipment support, tracking questions, or account assistance, use the options below.

• Phone number: +52 55 3682 4040
• Email: Use the contact form (general inquiries). For data‑privacy matters: datospersonales@redpack.com.mx
• Mailing Address: Avenida del Ferrocarril 25‑1, Col. Industrial Alce Blanco, Naucalpan de Juárez, Estado de México, C.P. 53370, Mexico
• Social Medias: Facebook · Instagram · LinkedIn

Redpack FAQ

Is there a Redpack location or branch near me?
Use the official Service Points locator to search by ZIP code and see addresses, hours, and services.

Can Redpack ship or deliver to a PO Box?
Delivery to PO Boxes is generally not supported for courier services; provide a full street address. Verify special cases with customer service before shipping.

Can I pick up Redpack package?
Yes. Choose Hold at location for pickup at a Service Point (when available in your area). Track your parcel and bring a valid ID and tracking number.

What time does Redpack open? (Redpack Opening Hours)
Hours vary by branch. Check your nearest point on the locator.

Does Redpack deliver or pickup on Sunday or Saturday?
Saturday service may be available in certain locations/services; Sunday service is uncommon. Check coverage and your local Service Point for exact availability.

What services does Redpack offer and how fast are they?
Express (often 24–48h), Ecoexpress (2–5 business days), and Metropolitan 24h for select cities. Choose based on speed vs. cost.

How do I get shipment notifications?
After tracking a shipment, select Request notifications on the results page to receive email updates.

Summary
Redpack provides reliable parcel and express services across Mexico with easy online tracking and nationwide service points. Check coverage for accurate ETAs, track for real‑time status, and contact customer support for help with deliveries, pickups, and service options.