Ecom Express Tracking, Delivery & Contact Info

Ecom Express is an Indian e‑commerce–focused logistics company founded in 2012 by industry veterans T.A. Krishnan, Manju Dhawan, K. Satyanarayana, and Sanjeev Saxena. It scaled nationwide with express parcel, cash‑on‑delivery, reverse logistics, and fulfilment services across thousands of PIN codes. In 2025, Ecom Express’ operations began integrating with Delhivery after regulatory approvals, with tracking now available on Delhivery’s platform for most shipments. The company remains a key player serving marketplaces, D2C brands, SMEs, and consumers.

How to Track Ecom Express Package (Where is my Ecom Express package?)

Track Ecom Express Package & Parcel Here

Use the official tracking tool to enter your Ecom Express AWB/Order ID and instantly see live status, checkpoints, and expected delivery. Post‑integration, many Ecom Express shipments track on Delhivery.

1. Open the Delhivery tracking page in your browser.
2. Enter your AWB / Order ID exactly as shared via SMS/email or on the label.
3. Click Track to load the latest status, scan events, and delivery ETA.
4. For multiple shipments, paste several IDs separated by spaces or new lines (batch tracking supported on the page/app).
5. Review key milestones: pickup, facility arrivals/departures, Out for Delivery, and Delivered with proof when available.
6. In the Delhivery/Ecom Express app, open your shipment or use the in‑app QR/Barcode scanner to track instantly.

Ecom Express Delivery Times & Schedule

Delivery speed depends on origin–destination distance, network lane, and service type. Metro‑to‑metro lanes typically deliver in 1–3 business days, while rest‑of‑India lanes take about 2–7 business days. Remote or ODA (out‑of‑delivery‑area) PIN codes can take longer. First/last‑mile attempts generally occur during daytime business hours; during peak sale seasons or weather disruptions, timelines may extend. Post‑integration, Delhivery’s larger network may route some Ecom Express parcels through consolidated hubs to improve reliability and coverage.

Ecom Express Weekday Hours: Common delivery window ~ 9:00 AM – 9:00 PM (Mon–Fri), varying by city and service center.

Ecom Express Weekend Hours: Saturday delivery/pickup available in most cities (often 9:00 AM – 7:00 PM); Sunday services are limited and location‑dependent.

Ecom Express Contact & Customer Service Info

Reach support through phone, email, and social channels. Have your AWB/Order ID, consignee mobile, and address ready for faster resolution.

• Phone number: +91 83768 88888 (customer care)
• Email: customercare@ecomexpress.in
• Mailing Address: Registered Office: Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi–Gurugram Road, Kapashera, New Delhi 110037, India. Corporate Office: 10th Floor, Ambience Corporate Tower II, Ambience Island, Gurugram, Haryana 122002, India.
• Social Medias: Facebook | X (Twitter) | LinkedIn

Ecom Express FAQ

Is there a Ecom Express location or branch near me?
Use the official site (now routed to Delhivery) and the support links to raise a query for nearest facility details; you can also check app/in‑app location finder.

Can Ecom Express ship or deliver to a PO Box?
No. A complete street address (with landmark and working phone number) is required for pickup and delivery.

Can I pick up Ecom Express package?
Self‑pickup is sometimes possible at designated service centers. Contact support with your AWB to confirm the nearest pickup point and window.

What time does Ecom Express open? (Ecom Express Opening Hours)
Customer‑facing centers typically operate around 9:00 AM – 9:00 PM on weekdays; hours vary by city and may differ on weekends/holidays.

Does Ecom Express deliver or pickup on Sunday or Saturday?
Saturday: widely available in major cities. Sunday: limited/area‑dependent; check your tracking page on the day for attempt status.

My Ecom Express tracking number doesn’t work on Delhivery. What should I do?
Wait a few hours and retry; newly handed‑over parcels may take time to sync. If it still fails, contact support with AWB, seller details, and your phone number.

How do I raise a support ticket online?
Use Delhivery’s Support / Help Center to log shipment issues (delays, address changes, delivery reattempts, NDRs).

Summary
Ecom Express built a strong pan‑India e‑commerce logistics network and is now integrated with Delhivery for broader reach and reliability. Track shipments via Delhivery’s portal or app, expect typical 1–7 business‑day delivery depending on lane, and contact customer care with your AWB for quick assistance.