Botswana Post Tracking, Delivery & Contact Info

Botswana Post is Botswana’s national postal operator, a government-owned parastatal headquartered in Gaborone. Its roots trace back to missionary mail routes established around 1875, while the modern corporation was formally created in 1989. Today, Botswana Post provides domestic and international mail, parcel, courier and financial services, supported by a growing digital and e-services platform that allows customers to track shipments and manage PO boxes online.

How to Track Botswana Post Package (Where is my Botswana Post package?)

Track Botswana Post Package & Parcel Here

To track a Botswana Post shipment, go to the official Track & Trace page, enter your waybill or tracking number, and click Track to view current status, location, and delivery progress updates.

1. Open the official Botswana Post Track & Trace page in your browser.
2. Locate the field labelled “Waybill Number” or “Shipment ID/Way Bill No.” on the page.
3. Carefully type or paste your tracking or waybill number exactly as it appears on your receipt, label, or confirmation message.
4. Click the Track (or similar) button to submit your query.
5. Wait for the system to load the results, then review each tracking event (acceptance, dispatch, transit, arrival at office, out for delivery, delivered, or returned).
6. If your parcel was sent internationally, use the same Botswana Post number on the destination country’s postal tracking site as well, as some final-mile events may appear there first.
7. For regular senders and contract customers, register on the Botswana Post online portal to access extra features such as shipment history, pre-booking and pickup requests

Botswana Post Delivery Times & Schedule

Botswana Post delivery times depend on the service chosen (ordinary mail, registered mail, parcels, EMS or courier), the distance between origin and destination, and available transport links. Within major towns, standard letters and parcels often arrive within a few working days, while mail to remote villages may take longer because of road conditions and routing. International items travel through partner postal operators and must clear customs, which can add several days. Most post offices operate on regular daytime business hours for acceptance, sorting and delivery preparation, with exact times set at branch level.

Botswana Post Weekday Hours: Many main post offices, such as Gaborone Central, typically open around 08:00 and close around 16:00, Monday to Friday. Exact weekday hours vary by branch, so check your local office via the Branch Network page or by phone before visiting.

Botswana Post Weekend Hours: Weekend hours differ widely. Some larger urban branches may open for limited counter services on Saturday mornings (for example, a few hours between 08:00 and midday), while many smaller branches remain closed. Sunday and public holidays generally have no regular counter or delivery services; always confirm locally or via the Branch Network page.

Botswana Post Contact & Customer Service Info

Botswana Post supports customers through its head office in Gaborone, nationwide branches, a Customer Contact Centre, WhatsApp and an online contact form. These channels handle tracking questions, delivery problems, PO box queries, e-services access, and general postal or financial service information.

• Phone number: +267 395 3131 (Head Office); Customer Contact Centre: +267 391 1473 / +267 393 0629 / 0800 335 577 (toll-free within Botswana)
• Email: [enquiries@botswanapost.co.bw](mailto:enquiries@botswanapost.co.bw) or use the form on the Contact Us page
• Mailing Address: Head Office, Plot 539552, Khama Crescent, P.O. Box 100, Gaborone, Botswana
• Social Medias:
  – Facebook: facebook.com/botspost.mobile
  – X (Twitter): @ThePostmanBW
  – Additional professional and news updates via LinkedIn and other platforms, often linked from the official website.

Botswana Post FAQ

Is there a Botswana Post location or branch near me?
Yes. Botswana Post operates a nationwide network of post offices and agencies. To find a branch near you, visit the official Branch Network page, then search or browse for your town or village. Each entry lists the post office name, contact numbers and opening hours so you can confirm services before visiting.

Can Botswana Post ship or deliver to a PO Box?
Yes. Botswana Post delivers mail and many parcel types directly to customer mailboxes at the post office. When you rent a PO box, that box becomes your postal address, and items addressed to it are placed securely in the box. If an item is too large or requires a signature, you’ll usually receive a collection notice directing you to the counter. Uncollected items are generally held for about one month before being returned to the sender.

Does Botswana Post have a mailbox/PO box rental?
Yes. Mailboxes (PO boxes) are available for individuals and businesses on a 12-month rental basis. Customers need valid identification (Omang or passport), and businesses also provide incorporation documents. Recent guidance indicates annual rental fees around P235 for an individual box and about P630–P635 for a business box, with payment possible over the counter or via online renewal services. For current prices and conditions, see the mailbox FAQs or renewals on the official site and related notices:
– Mailbox FAQ (rental requirements and usage): available via Botswana Post’s Mailing FAQ section and downloadable documents
– Online renewals and e-services (Post Box Renewals): eservices.botswanapost.co.bw

Can I pick up Botswana Post package?
In many cases, yes. If tracking shows that your parcel has arrived at a particular post office or mail hub but has not yet been delivered, you can visit that office with your tracking number and official ID to request pickup. Staff will check whether the item has been processed and is ready for release. For notices left in your PO box or at your door, follow the instructions given (branch name, counter or parcels office) and bring the notice plus identification to collect.

What time does Botswana Post open? (Botswana Post Opening Hours)
Typical opening hours for larger branches such as Gaborone Central are 08:00–16:00 on weekdays, with customers encouraged to arrive earlier in the afternoon for parcel or financial services. Smaller rural offices may have shorter hours. Because schedules differ by location and may change on public holidays, always confirm via the Branch Network page or by calling the local branch or Contact Centre.

Does Botswana Post deliver or pickup on Sunday or Saturday?
Botswana Post’s main operating days are Monday to Friday. Some busy urban branches may open for limited Saturday services such as counter transactions or parcel pickup, but this is not guaranteed nationwide. Sunday and most public holidays generally have no regular delivery or pickup. For exact Saturday availability in your area, contact your local branch or the Customer Contact Centre using the numbers on the Contact Us page.

How long does Botswana Post keep mail or parcels before returning them?
According to Botswana Post’s mailing FAQs, items held at the post office are typically kept for about one month. If they remain uncollected after this period, they may be returned to the sender or processed according to postal regulations. To avoid returns, track your shipment regularly and respond promptly to any collection notice placed in your PO box or delivered to your address.

Does Botswana Post offer international delivery and tracking?
Yes. As Botswana’s designated postal operator, Botswana Post handles international letters, parcels and EMS/courier shipments in cooperation with foreign postal administrations and logistics partners. These items use standardized tracking numbers that can usually be monitored via the Botswana Post Track & Trace page and, once abroad, on the destination country’s postal site or global tracking platforms. Delivery times vary with route, customs processing and local conditions in the receiving country.

How do I renew or pay for my Botswana Post PO box?
You can renew your PO box at your local post office counter or online via Botswana Post e-services. The eServices portal includes a dedicated “Post Box Renewals” section where customers log in, view box details and pay renewals electronically. Botswana Post also promotes online renewal campaigns and fee updates through its website and social media, so check those channels for current instructions and deadlines.

How can I contact Botswana Post about a missing or stuck shipment?
First, check your tracking number on the official Track & Trace page and note the latest event (for example “Arrived at Office” or “In Transit”). If there is no update for several days, call the Customer Contact Centre or your local branch, or submit details via the Contact Us form or WhatsApp/SMS line. Provide the tracking number, service type, origin, destination and your contact information so staff can follow up with the relevant office or international partner.

Summary
Botswana Post is Botswana’s national postal and logistics provider, offering domestic and international mail, parcel, courier, and PO box services supported by modern online tools. Use the official Track & Trace page to monitor shipments, consult the Branch Network for local office hours, and contact the Customer Contact Centre or online support for help with deliveries, renewals or missing items.