Americold Logistics Tracking, Delivery & Contact Info

Americold Logistics is a global temperature-controlled warehousing, transportation, and cold-chain logistics company serving food producers, retailers, distributors, and e-commerce businesses. Its roots date back to 1903, when Ernest Woodruff helped combine cold storage warehouses into Atlantic Ice & Coal Company. Today, Americold operates a large international cold-storage network with technology-supported inventory, order, shipment, appointment, and logistics visibility services.

How to Track Americold Logistics Package (Where is my Americold Logistics package?)

Track Americold Logistics Package & Parcel Here

Americold Logistics tracking is mainly for business cold-chain shipments, inventory, orders, appointments, and claims through Americold’s i-3PL customer portal.

1. Open the Americold i-3PL login page in your browser.
2. Sign in with the username and password provided by Americold or your company’s Americold account administrator.
3. After logging in, look for the section related to your shipment, order, inventory, appointment, or claim.
4. Enter the shipment number, order number, purchase order, BOL, reference number, claim number, or other Americold reference exactly as it appears on your paperwork.
5. Review the available shipment status, warehouse activity, inventory visibility, appointment details, order information, or proof-of-delivery details when available.
6. If you cannot log in, open Americold’s official contact page and request help with i-3PL access or shipment visibility.
7. If your shipment is handled through a broker, retailer, food supplier, or carrier partner, contact that company as well because Americold may not provide public parcel-style tracking to end consumers.
8. For OS&D, shortage, damage, or claims-related questions, use your Americold i-3PL claim tools or contact the Americold team connected to your account.
9. Keep your BOL, delivery receipt, appointment confirmation, load number, temperature-control details, and consignee information ready when asking for tracking help.
10. Americold is not a standard small-parcel courier like UPS, FedEx, or USPS, so tracking may not work with a simple public tracking number unless you have customer portal access.

Americold Logistics Delivery Times & Schedule

Americold Logistics delivery times depend on the facility, customer contract, warehouse appointment, transportation lane, product temperature requirement, carrier schedule, receiver availability, and whether the shipment is warehouse storage, cross-dock, consolidation, import/export, port, rail, drayage, or direct delivery. Many Americold facilities operate by scheduled appointment rather than open public parcel pickup. Standard transportation support and claims documentation may be handled during business hours, while some cold-storage operations may run extended or 24/7 schedules depending on the site and customer agreement.

Americold Logistics Weekday Hours: Varies by facility and appointment. General corporate/business support is commonly handled Monday to Friday during business hours; some Americold transportation and claims guidance lists standard business hours as 7 AM to 7 PM, Monday through Friday.

Americold Logistics Weekend Hours: Varies by location, appointment, customer contract, and operation type. Some cold-storage facilities may support weekend or after-hours activity, but customers should confirm directly with the specific Americold facility or account representative.

Americold Logistics Contact & Customer Service Info

For shipment, warehouse, quote, i-3PL, delivery, appointment, or account questions, contact Americold through its official contact page or the facility handling your load.

• Phone number: 1-888-808-4877 / +1-678-441-1400
• Email: or use the Americold contact form
• Mailing Address: Americold Logistics, LLC, 10 Glenlake Parkway, South Tower, Suite 600, Atlanta, GA 30328, USA
• Social Medias: LinkedIn | Facebook | YouTube

Americold Logistics FAQ

Is there a Americold Logistics location or branch near me?
Yes. Americold has many temperature-controlled facilities in different regions. Use the official Americold facilities map to search by region, service type, temperature zone, logistics capability, and facility location.

Can Americold Logistics ship or deliver to a PO Box?
Usually no. Americold Logistics handles commercial cold-chain warehousing and freight, not standard mailbox delivery. Temperature-controlled freight, pallets, food products, frozen goods, and refrigerated loads normally require a physical business, warehouse, dock, store, distribution center, or approved receiving location.

Can I pick up Americold Logistics package?
Pickup depends on the facility, customer account, appointment rules, product ownership, warehouse release instructions, and required documentation. Americold facilities are not normal retail parcel counters, so contact the facility or your account representative before arriving.

What time does Americold Logistics open? (Americold Logistics Opening Hours)
Opening hours vary by facility. Some locations may operate around the clock for warehouse or refrigerated logistics activity, while office, customer service, appointment, and claims support may follow weekday business hours. Check the specific Americold facility page or contact Americold before visiting.

Does Americold Logistics deliver or pickup on Sunday or Saturday?
Weekend pickup or delivery may be available only for certain facilities, customer contracts, appointment schedules, transportation lanes, or urgent cold-chain operations. Always confirm Saturday or Sunday service with the facility, carrier, or Americold account contact before scheduling.

Why is my Americold Logistics tracking number not working?
Americold does not always provide public parcel tracking. Your reference may need to be checked inside i-3PL, through your shipper, through the carrier moving the load, or through the Americold facility handling the order. Make sure the number is a valid BOL, order, appointment, claim, or shipment reference.

What is Americold i-3PL?
i-3PL is Americold’s customer portal for cold-chain visibility. It can help approved customers view inventory, orders, KPIs, logistics activity, appointments, and related supply-chain information from a phone, tablet, or desktop.

Does Americold Logistics handle regular consumer parcels?
Americold is mainly a business-to-business cold-chain warehousing and logistics provider. It generally supports food producers, retailers, distributors, processors, e-commerce food businesses, and supply-chain customers rather than normal consumer parcel delivery.

What information do I need before contacting Americold about a shipment?
Have your company name, contact name, facility name, order number, BOL, PO number, appointment number, carrier name, delivery date, pickup date, consignee, product details, temperature requirement, and any delivery receipt or proof-of-delivery documents ready.

Who should I contact for damaged, short, or missing Americold freight?
Start with your Americold customer contact, i-3PL claim process, or the facility handling the load. Keep photos, delivery receipts, temperature records, BOL details, invoice values, product weights, and supporting documents because claim review usually requires proof.

Can Americold provide proof of delivery?
Proof of delivery may be available depending on the shipment, customer account, carrier, facility, and i-3PL access. Log in to i-3PL or contact your Americold representative with the shipment reference, BOL, order number, or appointment number.

How do I get an Americold shipping quote?
Use the Americold contact page, call 1-888-808-4877, or email . Include your origin, destination, product type, temperature range, volume, storage needs, and transportation requirements.

Does Americold offer cold storage only, or delivery too?
Americold offers temperature-controlled warehousing, cold storage, value-added services, transportation solutions, consolidation, port-related services, import/export support, and other cold-chain logistics services depending on the region and facility.

Summary
Americold Logistics is best suited for commercial cold-chain storage, freight, inventory, order, and delivery visibility rather than simple consumer parcel tracking. Use the i-3PL portal for approved customer tracking, the facilities map for locations, and Americold’s contact page, phone number, or facility team for shipment help.