ShipBob Tracking, Delivery & Contact Info

ShipBob is a global ecommerce fulfillment and supply chain platform founded in 2014 by Dhruv Saxena and Divey Gulati. Starting in Chicago, ShipBob grew from a small-business shipping idea into a technology-enabled 3PL network that helps online brands store inventory, pick and pack orders, ship parcels, manage returns, and provide tracking updates through fulfillment centers across the US, Canada, the UK, Europe, and Australia.

How to Track ShipBob Package (Where is my ShipBob package?)

Track ShipBob Package & Parcel Here

You can track a ShipBob shipment by entering the tracking number on ShipBob’s official tracking page or by checking the tracking link sent by the online store.

1. Open ShipBob’s official tracking page in your browser.
2. Enter your ShipBob tracking number exactly as it appears in your shipment email, order page, or seller account.
3. Click Track to load the latest shipment status, carrier handoff, transit scan, delivery estimate, and delivery result.
4. If the number does not work, check for extra spaces, missing letters, or a recently created label that has not been scanned yet.
5. If ShipBob has handed the parcel to a carrier such as USPS, UPS, FedEx, DHL, Australia Post, a regional carrier, or another last-mile courier, also try the same tracking number on the carrier’s own tracking page.
6. If your tracking says Label Created or Shipment Information Received, the order may be packed but not yet scanned by the carrier.
7. If your tracking has not changed for several business days, contact the store where you placed the order first, because ShipBob usually works as the fulfillment partner for that merchant.
8. If you are a ShipBob merchant, log in to the ShipBob dashboard, open the order, and review the shipment details, carrier, tracking number, and fulfillment status.
9. For merchant support, use the ShipBob Help Center or Merchant Care options inside your dashboard.

ShipBob Delivery Times & Schedule

ShipBob delivery time depends on the seller’s processing time, the fulfillment center where the item ships from, the selected shipping method, the carrier, the destination, customs, holidays, weather, and peak-season volume. ShipBob offers fast fulfillment options for ecommerce brands, including 2-day shipping options for eligible US orders, but not every order automatically qualifies. International orders can take longer because customs clearance, duties, taxes, and local delivery partners may add extra transit time.

ShipBob Weekday Hours: ShipBob does not publish one universal public delivery schedule because final delivery is usually completed by the selected carrier. Most parcel deliveries and fulfillment activity happen Monday through Friday, but exact pickup, receiving, support, and warehouse hours vary by region and fulfillment center.

ShipBob Weekend Hours: Weekend delivery depends on the carrier and shipping service used. Some carriers deliver on Saturday, Sunday delivery may be limited, and ShipBob fulfillment center receiving or pickup availability may vary by location. Merchants should check their ShipBob dashboard or contact Merchant Care for location-specific schedules.

ShipBob Contact & Customer Service Info

For tracking issues, contact the store first. ShipBob merchants can use Merchant Care, the Help Center, or the ShipBob dashboard for order and account support.

• Phone number: ShipBob does not publish a main public customer-service phone number on its official contact page. Use the official support links below.
• Email: ShipBob Help Center / Merchant Care or ShipBob Contact Page
• Mailing Address: ShipBob, Inc., 120 N Racine Ave. Suite 100, Chicago, IL 60607, United States
• Social Medias: LinkedIn, Facebook, X, YouTube, Instagram, TikTok

ShipBob FAQ

Is there a ShipBob location or branch near me?
ShipBob has a network of fulfillment centers, but they are not regular walk-in courier branches for the public. To see ShipBob’s current network, visit the official ShipBob locations page. Merchants should use the dashboard for exact fulfillment center access and receiving details.

Can ShipBob ship or deliver to a PO Box?
ShipBob can support PO Box delivery when the order is assigned to a carrier that can deliver to PO Boxes. In the US, PO Box deliveries generally require USPS-compatible service, so carrier selection may change depending on the address and shipping method.

Can I pick up ShipBob package?
Regular shoppers usually cannot walk into a ShipBob fulfillment center to pick up a parcel. Once an order is shipped, pickup options depend on the final carrier. ShipBob does support certain B2B pickup workflows for merchants, but those must be arranged through the ShipBob dashboard and are not the same as public parcel pickup.

What time does ShipBob open? (ShipBob Opening Hours)
ShipBob is a fulfillment and technology platform, not a standard retail courier counter. Public opening hours are not listed as one universal schedule. Merchant support, receiving, pickup, and fulfillment center hours can vary by region, so merchants should check the dashboard or contact Merchant Care.

Does ShipBob deliver or pickup on Sunday or Saturday?
ShipBob’s final delivery schedule depends on the carrier selected for the shipment. Some carriers deliver on Saturday, while Sunday delivery is limited and service-dependent. Fulfillment, receiving, and pickup schedules may also vary by warehouse, region, and service level.

Who actually delivers ShipBob packages?
ShipBob fulfills the order, but the final delivery is usually handled by a parcel carrier or regional delivery partner. Depending on the seller, destination, and service, the carrier may be USPS, UPS, FedEx, DHL, Australia Post, local couriers, or another last-mile delivery company.

Why is my ShipBob tracking number not working?
Tracking may not work if the label was just created, the carrier has not scanned the package yet, the number was typed incorrectly, or the shipment is being tracked on the wrong carrier page. Wait for the first carrier scan and recheck the number exactly as provided.

What does “fulfilled by ShipBob” mean?
“Fulfilled by ShipBob” usually means the online store uses ShipBob to store inventory, pick items, pack orders, purchase shipping labels, and hand parcels to carriers. ShipBob may not be the company that sold you the product.

How do I change my ShipBob delivery address?
Contact the online store as soon as possible. If the order has not shipped, the merchant may be able to edit or cancel it. If the order has already shipped, address changes depend on the final carrier’s rules and may not be guaranteed.

Does ShipBob handle international shipping?
Yes, ShipBob supports international shipping and global fulfillment options for merchants. Delivery time, tracking visibility, duties, taxes, customs clearance, and final-mile delivery depend on the destination country and shipping service selected.

What should I do if my ShipBob package is delayed?
Check the tracking page first, then check the final carrier’s website if a carrier is shown. If the package is stuck, delayed, or marked delivered but missing, contact the seller or merchant because they control the order and can open a support case if needed.

What should I do if ShipBob tracking says delivered but I did not receive it?
Check your mailbox, porch, parcel locker, building office, front desk, neighbors, and carrier delivery photo if available. If it is still missing, contact the store where you ordered and provide the tracking number, delivery date, and full shipping address.

Can ShipBob deliver to apartments, businesses, and offices?
Yes, ShipBob can ship orders to apartments, businesses, and offices when the address is complete and valid. Include apartment numbers, suite numbers, company names, building names, access codes, and phone numbers when required to help the carrier complete delivery.

Does ShipBob offer returns?
ShipBob supports returns management for merchants, but each store sets its own return policy. Customers should start returns through the store where the item was purchased, not directly through a ShipBob warehouse unless the merchant gives specific return instructions.

Summary
ShipBob is a fulfillment partner that helps ecommerce brands store, pack, ship, and track orders. Use ShipBob’s official tracking page for shipment updates, but contact the store first for missing, delayed, damaged, or address-related problems. Merchants should use the ShipBob dashboard, Help Center, and Merchant Care for support.