CH Robinson Tracking, Delivery & Contact Info

C.H. Robinson is a global logistics and freight transportation company that helps businesses move shipments by truckload, LTL, ocean, air, intermodal, customs, and managed logistics services. The company traces its history to 1905, when C.H. Robinson Company incorporated as a produce broker. It later expanded into produce transportation, regulated trucking, intermodal, and global forwarding, becoming one of the most recognized names in modern supply chain logistics.

How to Track CH Robinson Package (Where is my CH Robinson package?)

Track CH Robinson Package & Parcel Here

You can track a CH Robinson shipment online using the official tracking page. Enter your tracking number, order number, shipment number, or reference number to view the latest available status.

1. Open CH Robinson’s official tracking page in your browser.
2. Choose the correct tracking option, such as Tracking No. or Reference No., depending on the number you received.
3. Enter the shipment tracking number exactly as shown on your bill of lading, shipping confirmation, invoice, email, customer portal, or broker/carrier paperwork.
4. Click the tracking button to load the shipment details.
5. Review the available shipment information, which may include pickup status, in-transit updates, estimated delivery, completed delivery, or exception details.
6. If your shipment was booked through the C.H. Robinson customer platform, you may also log in to Navisphere and search by bill of lading, container number, order number, or other reference information.
7. If no result appears, double-check the number for extra spaces, missing characters, or confusion between similar characters like 0 and O.
8. If your number still does not work, contact your C.H. Robinson representative, the shipper, or customer service because some shipments may require account access or a specific reference format.
9. For freight shipments, remember that updates may depend on the carrier, mode of transport, appointment schedule, and when the carrier sends tracking events.
10. If the delivery is urgent, delayed, damaged, or missing, use the CH Robinson contact page to reach the correct support team.

CH Robinson Delivery Times & Schedule

CH Robinson delivery times depend on the shipping service, freight mode, pickup location, destination, customs clearance, appointment requirements, and the carrier assigned to the load. Unlike a standard parcel courier, C.H. Robinson mainly coordinates freight and logistics services, so delivery may be scheduled by appointment, dock availability, carrier route, port or rail timing, and customer requirements. Truckload and LTL shipments can often move on weekdays, while special, expedited, international, and after-hours freight may follow a custom schedule.

CH Robinson Weekday Hours: Customer service and shipper support are generally available Monday–Friday, 7:30 AM–4:00 PM CT/CDT. North America Global Headquarters office hours are Monday–Friday, 9:00 AM–5:00 PM CT.

CH Robinson Weekend Hours: Regular office and shipper customer service hours are generally closed on weekends. Carrier chat support may be available Saturday and Sunday, 6:00 AM–3:00 PM CT. Actual freight delivery or pickup may occur on weekends only when arranged with the carrier, shipper, consignee, or C.H. Robinson representative.

CH Robinson Contact & Customer Service Info

Use CH Robinson customer service for shipment questions, quotes, carrier support, tracking problems, freight assistance, billing, and office-specific contact details.

• Phone number: 1-855-229-6128 for customer service and carrier phone support; +1-952-683-2800 for North America Global Headquarters; 888-278-9441 for after-hours carrier load issues when you cannot reach the assigned representative or live chat.
• Email: Use the official Connect with an Expert contact form for shipper and business inquiries. C.H. Robinson does not list one general customer-service email for all shipment issues.
• Mailing Address: C.H. Robinson North America Global Headquarters, 14701 Charlson Road, Eden Prairie, Minnesota 55347 USA.
• Social Medias: Facebook | LinkedIn | X/Twitter | YouTube

CH Robinson FAQ

Is there a CH Robinson location or branch near me?
Yes. You can search for nearby C.H. Robinson offices using the official CH Robinson Find an Office page. The office locator lets you search by city, state, country, or region and filter by office type, including Surface Transportation & Logistics, Global Forwarding, Corporate, Robinson Fresh, and Robinson Managed Solutions.

Can CH Robinson ship or deliver to a PO Box?
In most cases, CH Robinson freight shipments cannot be delivered to a PO Box because freight carriers usually need a physical street address, loading dock, warehouse, business location, port, rail ramp, terminal, or residential delivery address. If you are shipping a small parcel through a service arranged by C.H. Robinson, ask your representative whether PO Box delivery is supported for that specific shipment.

Can I pick up CH Robinson package?
Pickup may be possible only if it is arranged in advance with C.H. Robinson, the carrier, the shipper, or the freight terminal. Do not go to a C.H. Robinson office expecting to collect a shipment unless your representative confirms the exact pickup location, documents needed, hours, and release requirements.

What time does CH Robinson open? (CH Robinson Opening Hours)
Many C.H. Robinson office and headquarters hours are Monday–Friday during normal business hours. North America Global Headquarters is listed as Monday–Friday, 9:00 AM–5:00 PM CT. Customer service hours for shippers are commonly Monday–Friday, 7:30 AM–4:00 PM CT/CDT. Hours can vary by country, department, and local office.

Does CH Robinson deliver or pickup on Sunday or Saturday?
Weekend delivery or pickup is not guaranteed. CH Robinson freight may move over the weekend if the carrier, shipper, consignee, and service type allow it. Carrier chat support may be available on Saturday and Sunday, but standard office and shipper support hours are mainly Monday through Friday.

Why is my CH Robinson tracking number not working?
Your number may not work if it was entered incorrectly, the shipment was just created, the carrier has not sent an update yet, the number is a customer reference rather than a tracking number, or the shipment requires Navisphere login access. Try tracking by both tracking number and reference number, then contact support if the result still does not appear.

What number should I use to track CH Robinson freight?
You may be able to track by shipment tracking number, order number, bill of lading, container number, or reference number. The best number is usually found on your shipping confirmation, bill of lading, customer portal, invoice, rate confirmation, or message from the shipper.

Does CH Robinson handle regular parcels?
C.H. Robinson is mainly known for freight, logistics, truckload, LTL, global forwarding, and supply chain services rather than standard consumer parcel delivery. However, some customers may use C.H. Robinson for small parcel or managed shipping solutions. Tracking and support depend on how the shipment was booked.

What does “in transit” mean on CH Robinson tracking?
“In transit” means the shipment has been picked up or is moving through the transportation network. For freight, this may include carrier pickup, linehaul movement, terminal processing, rail movement, port movement, air or ocean transport, customs activity, or delivery appointment scheduling.

What does “delivered” mean on CH Robinson tracking?
“Delivered” usually means the carrier has completed delivery to the consignee, warehouse, dock, terminal, or approved delivery location. For freight, proof of delivery may include a signed delivery receipt, electronic confirmation, or other delivery documentation.

What should I do if my CH Robinson shipment is delayed?
First, check the tracking page for status updates or exceptions. Then contact your C.H. Robinson representative, the shipper, or customer service. Delays can happen because of weather, dock appointments, customs, port congestion, carrier availability, missed pickup windows, incorrect addresses, paperwork issues, or consignee scheduling.

Can I change the delivery address for a CH Robinson shipment?
Address changes may be possible before delivery, but they must be approved by the shipper, C.H. Robinson, and the carrier. Freight address changes can affect cost, route, transit time, appointment scheduling, and accessorial fees, so contact support as early as possible.

Can I schedule a delivery appointment with CH Robinson?
For many freight shipments, delivery appointments are handled by the shipper, consignee, carrier, warehouse, or C.H. Robinson representative. If your location requires an appointment, liftgate, inside delivery, residential delivery, limited access delivery, or special handling, notify the support team before delivery.

Does CH Robinson provide proof of delivery?
Proof of delivery may be available for completed shipments, depending on the carrier, service type, and account access. If the proof of delivery is not visible on the tracking page or in Navisphere, contact your representative or customer service.

Who should I contact for a damaged CH Robinson shipment?
If freight arrives damaged, note the damage on the delivery receipt before signing, take photos, keep packaging, and contact the shipper or C.H. Robinson representative immediately. Freight claims usually require documentation, shipment details, photos, value information, and a timely claim submission.

Who should I contact if I am a carrier hauling a CH Robinson load?
Carriers should use Navisphere Carrier, live chat, the assigned C.H. Robinson representative, or carrier support. For after-hours load issues when you cannot reach the assigned rep or live chat, C.H. Robinson lists 888-278-9441 as an after-hours contact number.

Summary
CH Robinson tracking is best done through the official online tracking page using your tracking number or reference number. Because C.H. Robinson mainly manages freight and logistics rather than simple parcel delivery, delivery times, pickup options, weekend availability, and support steps depend on the shipment type, carrier, location, and customer account.